優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "I was flying with Air Canada. The UI for watching movies was not good, it had a hard time to respond to the inputs. It was also hard to move the videos forward to the part I needed. Plus, the audio wasn't working well with my own earphones."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Upgraded to First Class so it was great."
缺點： "No entertainment unless you download their app and use your personal device. Other airlines do this better."
缺點： "Very turbulent day."
優點： "Everything was very nice."
優點： "Everything smooth! Yes, a couple younguns’ a little on the cryin’ side... but everyone has to get through that sooner rather than later (and, BTW, they had incredible legroom in Economy so whazzup with that???)."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Friendly staff"
缺點： "Delay, delay, delay, missed connection"
優點： "fast take off and good service."
優點： "Comfortable flight, good dinner, friendly personnel and good entertainment choices"
缺點： "We were delayed, apparently due to missing luggage. They estimated 10min but it probably took over a half hour. This affected our connecting flight."
優點： "Flight attendant"
缺點： "No door operations"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "I liked that there was a price for a basic economy ticket considering I can easily fly without a carry on or checked bag. This is a great deal and worth the savings for me as a flyer."
缺點： "The process for vetting those individuals with basic economy tickets is slow, inefficient and seems to make the United employees irritated and less willing to help their guests. While I do not want to see the price go back up, I do think United needs to figure out a way to handle the check-in process for those with basic economy tickets without forcing them to stand in a line with those checking bags. it slows down the check in process for everyone, including those at normal priced fares."
優點： "Nice attendant, food OK, no delay."
缺點： "Internet costs"
優點： "Boarding was easy and smooth. Even the seats in economy had plenty of leg room."
缺點： "I am not a fan of United WiFi. I was never able to watch more than five minutes of anything before the program had "unfortunately stop responding""
優點： "Rare that you can sit in any seat A huge jet, only 26 passengers Smooth flight Left early Arrived early *****"
優點： "No one sitting next to me."
缺點： "I need more room."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Overbooked the first flight which was a bit nerve wracking. Luckily got a seat. Seats are a bit small and the food was as expected."
缺點： "Overbooked flight."
缺點： "Crew, timing"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Leg room paid extra for economy plus"
缺點： "Paid extra for economy plus, my seat didnt recline"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Not happy. Can't afford such high fees to reschedule flight to see my 82 yo parents. I would have to fly first class to have room for my broken leg now. Doctor won't approve flight since this just happened 3/28/17. But, I can't pay so much more to fly home after surgery....near the holidays. Just makes me sad. I had insurance on 1 flight so i hope i can get 1/2 of my ticket price back. Yup, I messed up the insurance on the 2nd flight. My bad. So I'm out for 1 ticket, and a broken leg and torn ACL and I didn't see my folks. Can you do anything to help me, United? Please? Thanks. Pretty tough week."
缺點： "Will be disappointed if you don't try to help."
優點： "Excellent attentive care."
缺點： "My first 5 hour long flight did not have a complimentary snack."
優點： "Crew on board was very good. Also Had a connection in Houston and ground crew was very helpful. I needed a wheelchair and it was right there and would have missed the connection if I had to walk"
缺點： "Seats to tight. Person in front put his seat back the whole flight. Very"
優點： "All flights were professional mostly smooth. On time great experience."
優點： "Enjoyed the free movies"
優點： "I need some substance $400 for a flight And you offered me No water or snack"
優點： "Polite flight attendants"
缺點： "Had to wait 40 minutes for a gate"
優點： "Sucked. .the boarding process was a cluster.tiny bag of salted ceap..huge snoring man sweating on me in seat"
優點： "Free movies and wifi"
缺點： "On time arrived early"
缺點： "And then when I was flying home I had to change my flight plan because my flight got so delayed that I was going to miss my connector.."
優點： "Old aircraft, but it had the old more comfortable seats. Flight attendant was very nice."
缺點： "My 1.5 hr round trip ticket was $1000. No wifi. Snack mix was a mixture of pretzels and dried garbage. Stick with just pretzels United."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "Self boarding is really a mess. some staff members were barely speaking english. entertainment system can be upgraded ( larger screens)"
優點： "Price of flight"
缺點： "Space between aeats"
缺點： "This flight didn't happen."
缺點： "The délayer that was due to The weather"
缺點： "Very small plane. I have to valet my carry on which meant removing all my medicine (I am a cancer patient) and my camera and carry them on board with me."
優點： "Your staff."
缺點： "The delays."