I have never ever experienced such a smooth flight quite like this since I have been flying to a lot of places in the world. Korean Air deserves to vote for the best airline among the best of the best.
The staff were nice. My flight was good. The one thing that I like the most is the Incheon airport which is organize and have sophisticated restrooms compared to other airports. I couldn’t elaborate much on my experience because I was too tired during my flights from Cebu back home.
優點： "The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight."
缺點： "Would have loved more current US tv shows to choose from."
優點： "Great flight attendants left me alone to sleep."
缺點： "Korean Air cabins always seem a little warn to me by about five degrees."
優點： "Everything. Very comfortable seat. Great food."
缺點： "Better movie selection."
優點： "Service is the best"
缺點： "Mileage is the worst"
優點： "The service was quick and friendly."
缺點： "Maybe a great selection of in flight movies would be nice. (For longer flights)."
優點： "Good service. Feed you twice. Which is great. But on a red eye. You want to sleep."
缺點： "Plane feels dated. A title tired."
優點： "They are always friendly and comfortable seating"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Very comfortable seats. Ability to pre-order meals to meet dietary restrictions."
缺點： "Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight."
優點： "Service was great. Food was good."
優點： "Great customer service"
缺點： "It was hot and no airflow"
優點： "We loved the extra leg room. Staff was execellent."
優點： "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
缺點： "It would be nice to have Wi-Fi in economy class."
優點： "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."
優點： "Great service, good meals and frequent beverages at no charge. From the paper slippers to the warm wash clothes that were passed around at one point, I’ve never been better taken care of on a plane. Passengers comfort was taken into high consideration."
缺點： "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
優點： "Everything was great, i had a connection flight and i did not have to check in like other times."
優點： "Food and assistance"
優點： "Flight crews are friendly."
缺點： "A lot of walking to reach your connecting flight. My mom was on the wheelchair and they have to push her instead of riding on the cart they uses for the passengers needing assistance."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Great food and service and comfortable seats"
優點： "Again plenty of food and beverages."
優點： "The service provided was of a high standard. See the comments mentioned above,"
缺點： "The reading light has to be a bit more directed to the person sitting in the aisle seat."
優點： "Flight was on time Crew very friendly and helpful and the pilots landed the plane smoothly Keep up the good job!!!"
優點： "I liked the spacious seating, up to date entertainment and snacks, plus food even though a short flight. I found the male stewards on this flight a lot more helpful I'm not saying the women weren't as well. Gender balance is good. Overall everytime I have flown Korean Air the service has been exceptionally pleasant and I feel confident and safe. Knock on wood I hope they keep striving for excellence and not lose it along the way like so many other airlines over the years."
缺點： "The constant interruptions of messages while watching movies. All the lights along the ceiling of the plane seem to be a lot brighter on day and night flights. Softer lighting be a little bit more comforting to the eyes, besides don't each seat have its own light source if extra lighting is needed!"
優點： "Everything was perfect perfect service excellent food the best I ever flown so far"
優點： "upgrade the food quality"
優點： "I was very pleased with the service and the level of comfort."
缺點： "Excellent service and constant food/beverages."
優點： "The flight was comfortable and on time. Nice seats, and the staff was very helpful and kind. Overall great experience with Korean Air. I definitely will be using their services again in the future."
缺點： "The food was not the best in my opinion, but it was hot."
優點： "Koreans are naturally respectful, making for a very pleasant flight"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "Great services"
缺點： "The flight is too full"
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
缺點： "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food"
優點： "Smooth flight"
優點： "My special meal request was honored and was quite tasty! The plane was comfortable--seats to lavatory!"
優點： "The captain told us about the landmarks along the flight."
優點： "I flew from Tokyo to Seoul on Korea Air. I was very impressed by how comfortable the airplane was. It had the most leg room of any flight that I have taken in recent memory. The entertainment system worked well and had a number of good options for movies and TV shows in English. Korea Air served a nice lunch on the flight which was a mix of Western and Korean food."
缺點： "The flight had a large number of young children on board. At any one time, at least one of them was crying. But I can't blame Korea Airlines for this problem."
優點： "Ample leg room for 6'1" bigger guy."
缺點： "Boarding was a mad rush. Didn't matter if you were section 1 or 2 or 57. People were cutting, and putting their 7 carry on bags over your seat. I felt like the food was better on the shorter leg. Sharing 2 bathrooms with 300 other people should be a crime! Exaggerating, but the lines got ridiculous especially after each meal. The crew seemed haggard and overworked. They were prompt to answer the 'call attendant' button. Also not knocking it, if it's airline policy, but I had 1 beer with each meal (3) during the 15 hour leg, and with the 3rd Hite I had 3 attendants come up and verify my order of a beer and said they were cutting me off? But it's ok to walk around the aisles with wine bottles and fill up cups left and right the entire flight? Just kind of a weird stigma is all."
Very good compared to other airlines these days...Delta used to be one of my least favorites--you've worked on things, congratulations.
Flight was great even though it was delayed.
Anyone that purchased a Delta 1st Class seat should have access to the Delta Sky Club. My wife and I purchased 1st Class tickets for a Delta flight from SeaTac to Washington Dulles but were denied entrance to the SeaTac Delta Sky Club because we did have an American Express card.
優點： "Clear announcements, nicely stated mask rem8nders, center seats open"
優點： "Amazing crew! No flight cancellation!"
缺點： "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
優點： "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
缺點： "Everything was great"
缺點： "Comfort. Jetblue offers betwee seats ne apacing betqeen rows"
缺點： "the crew seemed be very stressed!"
缺點： "Bathroom floors could be better."
優點： "Entertainment was great , also being able to watch live tv. Cabin crew were good"
缺點： "Be on time , delayed for an hour"
缺點： "Middle seat. Big guys dont fit well there"
優點： "Crew was great"
缺點： "All was great"
缺點： "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."
缺點： "It was just the weather. I don't handle turbulence well. Delta crew was amazing as always."
優點： "Was ultimately seated in Comfort+ even though I had an Economy ticket."
缺點： "Seat assignment with Economy ticket. More than willing to be asked to move for family seating, etc. Just feels nicer knowing you have an actual seat."
優點： "The cookies and soda was good and staff was exceptional. Instead of cheezits, chips would be better"
缺點： "Instead of cheezits, please upgrade to chips"
優點： "Excellent crew!"
缺點： "Need better snacks."
優點： "Friendly fast service to Albany"
缺點： "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."
優點： "No carry on fee, comfortable seat and pitch"
缺點： "Displays for zone boarding status would be helpful"
優點： "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
缺點： "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
優點： "The service during the flight was excellent."
缺點： "That they didn't load my luggage on the correct plane, even though they had 9 hours to do so. Then when I went to airport yesterday to pick it up, all the pull tabs on 3 of the zippers were broke off, my bubble wrapped bowls were destroyed, and all my books that I had bought were wet with pages stuck together.(ruined 6 books). Extremely disappointed,"
優點： "This was two hours of absolute freezing temperature"
缺點： "It was so cold it was actually unbeasable"
缺點： "Wifi didn't work the entire flight"
優點： "I liked the fact that were were able to watch movies complementary, staff was very kind and looked good and for the most part the air craft was spacious than United Airlines"
缺點： "I disliked the fact that their weren’t any charging station, I wasn’t able to to charge my telephone device previously but I thought I would be okay sonce air crafts that I have boarded have out lets to charge devices, was an inconviencesince I wasn’t anle to contact family. Also there was complementary movies to watch but there werent any head phones that were given, united aire lines provided us with head phones for entertainment."
優點： "Like the airplane - Boeing 757. More comfortable than the 737."
缺點： "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
優點： "Entertainment did not work even though it was a quick flight we sat at the gate for a while which turned the flight into hour and a half."
缺點： "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
缺點： "Pasta on board is heavy, lighter meal option is preferred"
缺點： "The special meal I ordered was delivered to someone else. The entertainment system wasn't functioning properly and no English susbtiles we're offered for any of the movies, unlike my previous Delta flights (for some reason there were only Chinese)"
優點： "Crew and landing were fantastic"
缺點： "Delta's entertainment app does not work with Kindle Fire"
優點： "Newer plane with movies."
缺點： "Airlines pack you on so tight."
優點： "Free ear phones"
缺點： "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
缺點： "We were arbitrarily re-seated due to equipment changes, back and forth and lost our original seat selection even though we wound up on a plane with the original configuration. An international call wait of 1.5 hours was required to just get us back into the economy plus section that we had originally paid for, Amsterdam check-in was chaotic. In-plane staff was not at all helpful with our desire to get seats on the outside rows of our section."
優點： "Great staff, snacks and beverages. Plane was brand new and nice. I think it had humidifier which was really nice"
缺點： "No TV behind seat. Boarding was a bit messy"
優點： "Business as usual and we actually arrived abit earlier than projected. Cudos to the pilot and crew."
優點： "Good flight. Typical air travel"
優點： "Good heads up to turbulence."
優點： "Everything, confort, pilot's comunication..taking different route to NY to avoid weather, and wind problem."
優點： "We made it safe."
缺點： "The constant delays. And nothing was done about it. Not even we're sorry. Here's a voucher. Or here's something on us due to the circumstances."
優點： "On time great staff"
缺點： "Little cold"
優點： "movies and food"
缺點： "CDG airport is the worst!!!"
優點： "On time...great service!"
缺點： "Seats were a bit narrow."
優點： "As Scheduled, staff hospitality"
缺點： "+$25 extra each bag, seats not near travel companion"
缺點： "Delayed 3 hrs missed connecting flight waited 3 hrs for next one"
Left Early Arrived Early Great Staff. No complaints.
Rediculous cost just to have my family sit together. What kind of airline separates kids from parents and then asks for even more money to put us together.
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Really impressed with our holiday travel on American Airlines.
Noisy squeaky airplane. But smooth flight and arrived early.
Everything was great. I was on a 777-300, where they have 4-class seating; I paid to upgrade to a suite in First from Business lie-flats at check-in, because it was only a couple hundred bucks, but would stay in Business next time.
Extremely disappointing. The American Airlines crew strike is affecting their flights deeply. The crew didn’t show up for our flight so we were delayed 2 hours.
Left 40 mins late; we were fine on our connection but many on our flight were not.
優點： "Fast, easy, got decent seats and didn’t have to sit next to anyone"
優點： "Newer plane with slightly more room"
優點： "the seats are ok, but service was awful"
缺點： "the fight attendants attitude"
優點： "The Consistency!"
缺點： "Location of the gates in Charlotte are always so far away from one another!"
缺點： "never made it to this flight."
優點： "The crew"
缺點： "Less turbulence haha"
優點： "The pilot’s landing was phenomenal."
優點： "Love the seat. Left side best going to Jackson hole"
缺點： "Bigger snack"
優點： "Overall the plane was in good shape with a nice infotainment screen and charging options."
缺點： "Add support for Bluetooth headsets on entertainment screens. For the love of all that is good in the world make those seats more comfortable! The isles were super narrow and difficult to exit quickly while carrying my carry-on"
優點： "On time"
缺點： "I pre ordered a vegan meal. American Airlines feed me salad and fruit. Not exactly inspiring or sustaining."
優點： "Everything was generally fine. The flight left about 1 hour late, but the pilot made up the time on the flight and we landed about the same time as originally expected."
缺點： "The crew, particularly the flight attendants were rude and impatient. Have they forgotten their manners?"
優點： "I got there"
缺點： "Being on time for once"
缺點： "There was a maintenance issue on departing plane which delayed us a few minutes and when we arrived to layover airport (note we still arrived before the connecting flight was scheduled to leave), the connecting flight had decided to leave early and was gone. Now stranded with standby and all the flights for the next few days are sold out. Beyond angry!"
優點： "Crew members. After a long time I got to see some friendly cabin crew members."
缺點： "Boarding was little delayed. But that's alright."
缺點： "Paid for upgraded seat with complimentary drinks that I still got charged for."
優點： "Crew was nice and accommodating, and movie selection was great. Flight got was smooth, too."
缺點： "The Tiny seats. I’m smaller (5’7 135 lbs) and was sitting next to a regular sized man (6’ 175lbs) and we had no room."
優點： "Couldn't get own crew closed gate and would not open door."
缺點： "Crew closed gate before the 10 min delayed time, knowing connecting passengers would not be able to make it. From a flight 10 min late."
優點： "We were very well looked after by a group of male flight attendants. The plane was clean, calm, quiet and we had all we needed."
缺點： "Did not realize this flight was operated by American"
優點： "I made it home..."
缺點： "Plane was grounded due to mechanical issues, another plane was found and we were able to get home, but 1+ hours after the scheduled arrival."
優點： "TSA PRE√ went fast and easy."
缺點： "Seats are miserable to try to sleep on an overnighter."
缺點： "The flight was five hours late leaving Phoenix due to not having a crew"
缺點： "Flight delay on both ends of the segment"
優點： "Good food, kind staff, free booze"
優點： "Amazing entertainment selection, comfortable."
缺點： "Zero in flight entertainment"
優點： "The service was fantastic and so was the food!!!!! Loved the movie options as well."
缺點： "For a customer-based service, I found it disturbing that one of the flight attendants was abrasive to passengers on this flight."
優點： "Friendly crew"
缺點： "Zero Entertainment. Flight delayed around 30 minutes, which gave me a heartburn as we had to catch the next flight. No priority plus lounge near this gate in Toronto"
優點： "Boarding in London was smooth, we arrived early. New plane, good seats for extra $$."
缺點： "Food could be better, even on an international flight. Crew was friendly and efficient."
缺點： "My bag was lost and was not woken up for meal or provided a meal when I asked."
優點： "Friendly customer service, good snacks."
缺點： "No negative actions or interactions."
優點： "I took an aisle seat for more room Glad to be going home"
缺點： "Still not enough leg room"
優點： "The quick boarding and kind flight attendants"
缺點： "Seat wouldn't recline. Somewhat nauseous smell at first."
缺點： "A guy passed out prior to boarding, then they put him on the flight. We push back from the gate and start the engines and the guy passes out again. Now we are delayed 35 minutes. Why did they put someone one the flight that was clearly sick before he ever boarded then you make everyone miss their connection in Dallas. We got to the gate for our connecting flight 9 minutes before the pushed back from the ramp and they would not let us on??? WTF poor customer service!! Fly southwest from now on!"
優點： "I lucked out and was able to get a emergency row seat which helped tremendously because of having long legs."
缺點： "What I don't like is what is true of all airlines now and that is that if you are born with long legs you are penalized and expected to pay more money than people with short legs - that is prejudice and not fair to people that cannot do anything about it. I understand charging obese people extra because they have a chance to change it. Also, seats are too narrow now!!!"
Everyone travels carry on only so boarding is the overhead hunger games now. Seats are so close together in economy you will be touching the passenger next to you.
優點： "Everything was great. From food to entertainment was great."
缺點： "The flight was late arriving, so consequently we had to pay a taxi to hotel, as shuttle had finished for the night. Air Canada staff let people know 10 mins prior to boarding that we needed the app to view movies in-flight. Most people couldn't download quick enough, & airport Wifi was not optimal"
缺點： "Mechanical Maintenance"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "On time"
缺點： "Seats the the very rear"
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
缺點： "Information provided on delays was limited and information on connecting by flights was incorrect"
缺點： "Flight was delayed for 3 and half hours."
優點： "Knowing that there is not enough head-room for carry-on luggage, I joined to volunteer to check-in my carry-on luggage. Service agent at the counter is very helpful and great service attitude. I asked if they have plastic twistee so I can lock my carry-on luggage before check it in. Unlucky there is none. I hope Air Canada can consider providing this ( I got from Cathy pacific before at check-in luggage counter) since they may help re-assure traveler like me who don't prepare a lock for the hand carry suitcase."
缺點： "1) Flight delay for 1 hour - that is not good 2) Choice of movie are really limited - many are old and very very old movies even though are blockbuster 3) I bought carrot and celery stick; which are wet and in plastic bag => so I cannot avoid making the table wet too! Thought it should be in a simple plastic container => even though I agree to minimal use of plastic for environmental reason. 4) The insufficient headroom for carry-on really slow the boarding time and cause delay in departure. Need better idea to help with this. may be for those who volunteer to check-in their carry on, they get a coupon for priority to board next time?"
缺點： "Wifi didn’t work after I paid for it"
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Good leg room. Staff friendly and helpful. Really great flight."
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Nice crew"
缺點： "Bad food, no entertainment. Uncomfortable plane"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "We neglected to pre-order a vegan meal bu the flight attendants went out of their way to provide us food we could eat. They never showed signs of frustration or impatience. We were so appreciative!"
優點： "Brand new aircraft"
缺點： "Not gourmet not even fast food. A lot of area for improvement."
優點： "The waiting room before boarding was big and comfortable. Staff was very friendly."
缺點： "Children running around because there wasn't anything to do. Passengers ignoring no food and drink signs. A passenger had a nut allergy so no food could be eaten or served with nuts. I understand this serious health risk, but passengers need to be handed out free of charge crackers or cookies if they were counting on eating their own snack. Passengers were putting both their carry on and personal item in the over head storage and therefore there wasn't enough storage for those would only wished to store one item."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
缺點： "I had to eat a big pizza from outside.. nonsense food and only water being served 24/7 as if I am from a desert..bullshit."
優點： "The food was great, service was excellent, and entertainment selection was awesome."
缺點： "Would've appreciated more legroom, but the same can be said for just about any airline."
優點： "So glad we had Your Name as a movie selection and Eagle Huntress and all those weird short films that kept me going for a long time. I also appreciated the sake."
缺點： "Mainly that we took an extra hour by going around a volcano but I don't see how that could have been avoided."
優點： "I liked that we got a lot of food, and the movies were very good. Groups for boarding made sense and we boarded quickly"
缺點： "it was late and despite being 4.5 hours there were no free snacks or food. Only one toilet which we could never use bc of constant turbulence."
優點： "Surprisingly roomy seat. Fine staff."
優點： "I was able to be on standby for an earlier flight to Newark."
缺點： "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
優點： "The experience was par for the course. No frills, no pleasantries, only water and juice on offer, but the A330 was great."
缺點： "My seat partner had a dog with her. I like dogs but it was more of a irritant and distraction, didn't seem that nice for the dog either. What happened to the pretzel/nut snacks?"
缺點： "Slow check-in, old plane"
優點： "Narita airport ground crew were very enthusiastic Air line crew were nice as well"
缺點： "Why Air canada sent me email that check in online but No information of eTA at all I didn't expect anything about eTA because They changed the system 5days before my booking without telling passengers so I applied eTA at check in counter of airgort They didn't accept my credit cards even after payment completely I still need to wait confirmation email that they take whithin 72hours I made my flight but I got 15minutes before flight time I ran air canada gate from departure gate with staff Air Canada was NOT kindness customers service except airport ground staff They helped me out to get my flight I am appreciate them"
優點： "On time. Clean plane"
缺點： "Miscommunication with luggage No food included but at extra cost No entertaining at all! Only through wifi in your own device and you have to download an app BEFORE boarding for it to work but yet, no one tells you"
缺點： "Flight was delayed for 45 mins. The Toronto Airport Terminal B was hellascious. No AC. Then we had to turn around after we were half way to Nashville and change planes. Not a good way to end a great trip back from Europe."
缺點： "They should have checked the plane before boarding. When the plane was ready to take off they discovered an issue with the lavatory. we had to sit in the plane for more than an hour to get this fixed."
缺點： "The price was too high for the amount of food you got. The taste could have been better. Wish there were more choices of food."
優點： "Good food and entitemint"
優點： "When my food was late they refunded it"
缺點： "The boarding times were quite far behind The lack of TVs was unfortunate, and renting an ipad instead for more money is cheap."
優點： "Staff was extremely nice and the plane itself was comfortable- loved the leg ."
缺點： "Flight to Vancouver: Upon arrival I was told that the luggage from my flight 557 was misplaced and put on plane 775. I had to wait an extra two hours for luggage in customs. I was late to the wedding festivities in Whistler that evening. Flight to Los Angeles: The plane was 30 minutes late. We board the plane and discover there is a sensor issue. We wait 30 minutes. then another 30 and then another 30 as more and more news comes about that the problem is not fixable. We de-board and have to wait in a long line at the complete opposite end of the airport. By 1:00am the line has barely moved and all hotel vouchers has been used. I have to spend the evening on a bench in the airport as a single woman- not comforting. I missed important meetings the next day as I am on the flight home. I understand accidents happen but it happened on both my way there and back. My flight home should have been refunded as it put me in a very insecure position and effected my work performance."
If we know we’re going to have to wait at least an hour and a half before we can take off, we should be able to get off the plane. Or at minimum run the AC if we’re going to be stuck there.
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
缺點： "Way too crowded on the plane"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
缺點： "Very turbulent day."
優點： "Everything was very nice."
優點： "Everything smooth! Yes, a couple younguns’ a little on the cryin’ side... but everyone has to get through that sooner rather than later (and, BTW, they had incredible legroom in Economy so whazzup with that???)."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Friendly staff"
缺點： "Delay, delay, delay, missed connection"
缺點： "Even in economy plus, the seats of this aircraft are not very comfortable"
優點： "fast take off and good service."
優點： "Flight attendant"
缺點： "No door operations"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Boarding was easy and smooth. Even the seats in economy had plenty of leg room."
缺點： "I am not a fan of United WiFi. I was never able to watch more than five minutes of anything before the program had "unfortunately stop responding""
優點： "Will never fly UNITED again no matter how cheap!!!!!"
缺點： "Will never fly UNITED again no matter how cheap!!!!!"
優點： "No one sitting next to me."
缺點： "I need more room."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "My flight was delayed multiple and had to get a taxi to LAX which we even missed that flight because the gate attendants waited so late to make a decision. We are still traveling as we speak and are looking to arrive in Raleigh after 3pm. Which is 8 hours later than our orginal flight."
優點： "Niven cabin crew, helped without complaint when my daughter had an embarrassing accident. Very nice crew."
缺點： "No in seat free entertainment"
缺點： "Flight was four hours delayed."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Excellent service"
缺點： "No wifi"
優點： "Short flight"
缺點： "Why do all the employees at United try to make you feel like your "putting them out" whenever you ask them anything. I have never experienced how an entire company can walk around with a chip on their shoulder. No life-threatening we are done."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Not happy. Can't afford such high fees to reschedule flight to see my 82 yo parents. I would have to fly first class to have room for my broken leg now. Doctor won't approve flight since this just happened 3/28/17. But, I can't pay so much more to fly home after surgery....near the holidays. Just makes me sad. I had insurance on 1 flight so i hope i can get 1/2 of my ticket price back. Yup, I messed up the insurance on the 2nd flight. My bad. So I'm out for 1 ticket, and a broken leg and torn ACL and I didn't see my folks. Can you do anything to help me, United? Please? Thanks. Pretty tough week."
缺點： "Will be disappointed if you don't try to help."
缺點： "Mantinence problems was delayed for 3 hours"
優點： "Enjoyed the free movies"
優點： "I need some substance $400 for a flight And you offered me No water or snack"
優點： "Polite flight attendants"
缺點： "Had to wait 40 minutes for a gate"
優點： "Sucked. .the boarding process was a cluster.tiny bag of salted ceap..huge snoring man sweating on me in seat"
缺點： "Missed second flight due to mechanical problems on first flight. I wish the united app would at least offer alternatives when the flight problem is entirely theirs. But no, they expect you to wait in a huge line. I gave up and took the bus which had wonderful service!"
優點： "Free movies and wifi"
缺點： "On time arrived early"
優點： "Very helpful crew, comfortable flight I was alone and everyone was helpful all around"
優點： "Old aircraft, but it had the old more comfortable seats. Flight attendant was very nice."
缺點： "My 1.5 hr round trip ticket was $1000. No wifi. Snack mix was a mixture of pretzels and dried garbage. Stick with just pretzels United."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "On time. Organize boarding"
缺點： "This flight didn't happen."
缺點： "Very small plane. I have to valet my carry on which meant removing all my medicine (I am a cancer patient) and my camera and carry them on board with me."
優點： "Your staff."
缺點： "The delays."
優點： "united customer service quickly booked new flight for second leg as I was not going to make it in time"
缺點： "I did not like waking up super early in the morning only to sit at airport for 3 hours because an escape hatch leaked and got the radios wet. only to have the nearest tech over an hour away. and for him to not be able to do anything but let it dry out. Then the flight attendants did not even do a beverage service."