優點： "Lovely crew."
優點： "This was not to positive off a flight."
缺點： "Boarding easy, I am Handicapped, but arrival was a joke. Was never offered assistance. After 12 hours on a plane with braces on both legs you have to walk about a half mile to baggage and stand in lines to get out."
優點： "The 2nd flight plane was alright"
缺點： "Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies"
優點： "I liked sleeping"
缺點： "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
優點： "Yes, we were unexpected and surprised being upgrade to premier class"
缺點： "no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much."
優點： "Services from the crew and the seat are what expected being in eco-normic class."
缺點： "can upgrade or afford to go by at least business class"
優點： "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
缺點： "Seats could always be more comfortable."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Great service and a very friendly crew."
缺點： "The food was ok, average and nothing special."
優點： "That the bathrooms are kept clean."
缺點： "Lack of beverage service. For an 11.5 hour flight they could have come around more often to offer pop or alcoholic beverages."
缺點： "Great value ,excellent and friendly service."
缺點： "No, all good"
優點： "Great leg room even for tall person. Food is good and there's enough choices."
優點： "bibinba(korean food）was very good rfor me."
優點： "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
缺點： "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
優點： "Crew, food, comfort, entertainment and many good things"
缺點： "I love everything"
優點： "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"
優點： "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
缺點： "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."
優點： "EVERYTHING!!!! The staff at the gates to the boarding staff. Everyone was very helpful and professional. The seats had plenty of room and the staff always provided service with a smile."
缺點： "I can't think of anything I disliked on this trip."
優點： "Everything, the crew was outstanding. I haven't flew with all airlines but Koren Air was so good that I don't want to fly with any other airline, all ways Koren Air from here on out."
缺點： "The second meal wasn't the greatest but I think it was me not the food."
優點： "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
缺點： "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
優點： "Same as above."
優點： "The trip was excellent because first of all, I was the one who booked it. Secondly, I selected all the aisle seats. The airline isnine of the best with friendly and courteous crew."
缺點： "The USB port on my seat to charge my cell phone was broken. And the airplane gets warmer in the duration of the flight. The crew should always make sure that the air conditioning's thermostat is in the coller setting."
優點： "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
優點： "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
缺點： "We boarded late but the communication was good."
優點： "Quiet except for the kids"
缺點： "The meals"
優點： "Great legroom. Food better than last Korean Air flight a few years ago."
缺點： "Changed to smaller aircraft, last row in the aeroplane."
優點： "Everything was on time, the food was great, and the service excellent."
缺點： "I would have liked more entertainment options. Movies and channels were limited compared to other airlines."
優點： "It was great! The staff was very friendly and attentive!!"
優點： "Comfortable flight with a nice crew. An overall good experience."
缺點： "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
優點： "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
缺點： "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
優點： "The staff were kind and very helpful when my USB port didn’t work. They were eager to fix the problem."
缺點： "There was no way to book seat or check in online ahead of time. There was no order to boarding the plane. It was a just 1 big line."
優點： "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
缺點： "It would be nice to have Wi-Fi in economy class."
優點： "Very professional crew good service"
缺點： "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
缺點： "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
優點： "My flight to Seoul was originally through Air Canada but my flight was cancelled due to weather in Toronto. So I was rebooked with Korean Air and I loved every minute of my flight. The staff are so talented speaking flawlessly in Korean and English. They made me feel comfortable for the whole 14 hours. I’d definitely fly with them again."
優點： "Very organized"
缺點： "Wish the cabin crew speak more universal language, English, and the snack between meals more regularly without having to ask."
缺點： "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
優點： "The comfortable aircraft and its services"
優點： "Staff was very warm and accommodating. Flight was smooth"
優點： "The Service"
優點： "Incheon Airport consistently rated one of the best in the world, has everything s traveler needs and more. Airplane was exceedingly clean, Flight Attenddents very professional, attentivel and efficient."
優點： "The service & cleanliness."
缺點： "The seats."
優點： "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."
優點： "Quick service especially picking up the completed meals Very helpful with transit"
缺點： "All good"
缺點： "I would like to have a vegetarion menu option"
優點： "Planes r great service is good"
缺點： "We did not like the food but they did give us other tray when we told them we don't like the smelly fish"
優點： "Delta service and comfort is always excellent."
缺點： "All is great just keep it up"
優點： "I appreciate that Delta chooses customer safety over profit by not packing flights and continuing to social distance."
優點： "Had a great professional crew even the pilot walked through the plane to answer questions"
缺點： "Nothing delta returns to the top"
優點： "Crew was very attentive. I appreciated the extra spacing between passengers."
缺點： "I would have liked to see alcohol served."
缺點： "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
缺點： "Just water and coffee. Needed some variety."
優點： "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
缺點： "I’m a pretty big guy so this won’t apply for many other people . But the seats didn’t have much space . It was a very uncomfortable experience. I have taken many other flights and this one was one of the worst."
優點： "Pretty much everything"
缺點： "Food somewhat expensive..... boarding off the plane - ones with no baggage should get off first then more control about everybody getting in the aisles trying to get their luggage and holding everybody up"
缺點： "Nothing given it was a 6 am flight"
缺點： "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
優點： "Great crew."
缺點： "More food choices, but what we had was good."
優點： "no very poor , terrible plans and plane service"
缺點： "better aircraft, better trained staff from delta service in tei cities wonderful fred"
優點： "The crew."
優點： "I liked that is was a short flight"
缺點： "Plan was old. Seats not comfortable. Plane not clean. Flight attendants not attentive. A lady stored her carry-on on the floor in front of her and she was in the emergency row! Attendant walked by before takeoff and said nothing! Really?!"
缺點： "The international flights plane was much older - janky outdated screen that’s hard to use, zero leg room, and usb outlets that didn’t work. Also the WiFi kept dropping. The delta staff, food service and nice extras like warm cookies and towels were excellent."
優點： "Nice short flight, crew was nice."
優點： "The crew was okay. Seat was uncomfortable. Fold down table was broken."
缺點： "Delayed several times. switched to a later flight hoping that flight would not be delayed. That flight was delayed. I had to sit on the plane for over an hour before we took off. Didn’t make it to Chattanooga until almost12 am. hoping to fly delta for next trip to Dominican Rep. but now I’m unsure"
優點： "Clean Washrooms"
缺點： "N A"
優點： "Clean Washroom"
缺點： "N A"
缺點： "Plane left 4 mins early knowing that passengers were on a delayed flight."
缺點： "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"
優點： "Crew was good. As always not enough leg room if you are taller. Resent having to pay extra for more leg room."
優點： "Was upgraded to Comfort Plus after they had no seat for me on the plane"
缺點： "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."
優點： "Delta does an overall nice job."
缺點： "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."
優點： "Friendly crew."
缺點： "Slow boarding."
優點： "Seating was fine"
缺點： "Did not have a wheelchair waiting for my wife when we arrived in LAX"
缺點： "Departure delayed by 1hr30"
優點： "Yummy snack! Funny crew member who acknowledged seats in landing position are uncomfortable. Sing songy welcoming voices :)"
缺點： "Aww. The movie I wanted to watch wouldn’t play.."
缺點： "No issues at all"
優點： "Crew were ok. Not that comfortable."
缺點： "seat need to be more comfortable"
優點： "The crew was amazing"
優點： "The crew were good."
缺點： "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
優點： "The crew was excellent"
缺點： "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
優點： "Really nice flight crew who braved the storm to get us home when everyone else was getting cancelled."
優點： "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
優點： "Friendly, efficient crew"
缺點： "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."
優點： "Entertainment choices were plentiful."
缺點： "The flight attendants were borderline rude. No eye contact, no smile, not helpful when asking a question (overhead compartments were full in my section; I asked what I should do, response: „ I don’t know either“ and walked off. I went to find a spot further up the aisle..."
優點： "Flight was early into New Orleans"
缺點： "Flight had a lot of turbulence"
優點： "That I arrived safe."
缺點： "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."
優點： "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
缺點： "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
缺點： "seats were broken, armrest broken"
優點： "Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was"
缺點： "Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really."
優點： "Everything clicked from the start"
缺點： "This flight always arrived 25-30 minutes early...why cant delta post the correct arrival times?? My first class priority boxes did not come off first but near last and wet!? Bad handling but at least within the 20 minutes!"
優點： "On time flight courteous service"
優點： "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
優點： "Overall a nice and good flight"
缺點： "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
缺點： "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
優點： "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
缺點： "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
缺點： "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
缺點： "Don’t be late"
優點： "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
缺點： "Food quality was not so good."
缺點： "They left my bag off the plane. Ridiculous."
優點： "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
缺點： "If I knew how to recline my seat earlier. I did try several times"
優點： "It was all fine"
缺點： "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
缺點： "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Friendly staff"
缺點： "Security check at gate; No priority"
優點： "Seating is tight. The crew was great !"
缺點： "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
缺點： "Larger meals."
缺點： "The flight was cancelled and had to be rerouted on United Airlines."
優點： "The service"
缺點： "The food."
優點： "Entertainment options."
缺點： "Service was poor, seat did not recline, and the food was terrible."
缺點： "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
優點： "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
缺點： "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
缺點： "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
優點： "The crew was efficient. Flight left on time. Food and wine served."
缺點： "No entertainment."
優點： "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
缺點： "The movie options, as well as music and TV options were limited. There were no electrical outlets."
缺點： "Food had only vegetarian choices. No charging place and ambiance was noisy"
優點： "Food was excellent, service from staff was friendly, and entertainment options were great."
缺點： "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
缺點： "Flight departed 35 minutes late"
缺點： "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
優點： "Food was just fine, movie selection very good"
缺點： "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
缺點： "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
缺點： "KLM crews look unhappy with their work. Everything they do is a favor not duty."
優點： "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
缺點： "The food was okay, not that great."
缺點： "Two hours delay in the start."
優點： "newer plane, good staff"
缺點： "need better and more food options, more often"
優點： "Loved the service...everything was excellent"
缺點： "The bus class seat was a bit narrow at the feet"
優點： "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
缺點： "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
優點： "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
缺點： "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
優點： "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
缺點： "See above"
優點： "Boarding was very efficient."
缺點： "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
優點： "Very good flight, excellent service and good food."
缺點： "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
缺點： "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
缺點： "Seat choices that were aisle or window for free"
缺點： "I wish there were charging ports so I could charge my device on such a long flight."
優點： "Seat width"
缺點： "More leg room, Southwest actually has better leg room"
缺點： "The flight sat on the ground well over an hour after landing. No gate was available. Many missed their connections. Miserable."
優點： "Crew was excellent and the flight was ahead of schedule."
優點： "Boarding was quick"
缺點： "Power in the airplane to charge phones. A form of entertainment would have been nice"
缺點： "4 hour delay is unacceptable"
優點： "Crew was great, boarded quickly."
缺點： "San Antonio has connection from different terminals requires security recheck without any assistance from staff. Nearly half my flight missed it's connections due to slow security."
優點： "Flight attendants were great. Special note for Payton very attentive to my needs. Great personality. I will fly AA if all attendants are half as good and responsive as she was. She definitely deserves a raise."
優點： "The flight crew was very nice"
缺點： "The plane was almost 40 minutes late in boarding. I missed my connection flight to Rome"
優點： "Premium economy was excellent service, great food, and nice wide seats with legroom"
優點： "Had row to ourselves."
缺點： "Entertainment arm rest did not work, flight attendants we're not very attentive to used items left on tray s to pick up. Empy cans ad wrapper s say for 3 hours before being picked up. Middle rest room was left very dirty due to bad hygene of passengers."
優點： "The crew was outstanding. The inflight entertainment was terrific."
缺點： "Quite uncomfortable. I hope the seats don’t ever get any smaller."
優點： "Jams you up with connections in Charlotte."
缺點： "Always running to make connections."
缺點： "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."
優點： "But, the customer service was good."
缺點： "The flight was cancelled."
優點： "In flight entertainment"
缺點： "Terminal 5 at LAX is a mess."
缺點： "Flight delay, no beverage service"
優點： "This is a modern airplane with great features"
缺點： "The seats are way to narrow"
優點： "Fast on time"
缺點： "Nothing to drink no cofffee no water"
優點： "I was taking students and we had seats all over but they rearranged so my students could sit together. It was a nice flight with a friendly crew."
優點： "The seat was comfortable for such s long flight (~10 hrs). The selection of movies/television/music for personal use was exceptional. Being provided a lightweight blanket & small pillow a nice touch. Beverage service and a small unexpected VIP of ice cream a very nice surprise!"
缺點： "Didn't like being served dinner-type food (pasta & salad) late morning….but I shouldn't complain since it was a privilege yo be served a meal.Didn't like being told my window shade had to be closed I chose a window seat so I could look out the window and have natural light. It was daytime. As there was no one sitting next to me, I ultimately kept the shade partway open. I could tell the crew was irritated. Several hours later, a different FA came over and just shut my shade; I reopened it. What a stupid tug of war."
優點： "Pasta good. Meatballs we're bad. Breakfast vegetable burrito was bad"
缺點： "Very bumpy ride for such a big plane. Don't know why we didn't fly higher to get over the turbulence"
優點： "Smooth flight, on time!"
缺點： "No food offered on 1st leg, but it was on the menu card."
缺點： "a little loud in the cabin."
缺點： "First plane's engine caught on fire."
優點： "On time arrival"
缺點： "Poor crowd control in airport- monitor did not show gate even 20 minutes before the flight after the gate changed , then it changed 3 different times. Few Avianca staff available to answer questions/clear up the confusion. It was actually comical. On the previous flight Lima-> Cusco, they bumped us off our flight even with confirmed tickets, said the "flight was full" (obviously oversold) and said we'd get a $50 voucher and asked me to write my email on a piece of scrap paper, no receipt."
優點： "Snacks, meals, movies"
缺點： "Too squishy Flight attendant didn't give us a card to fill out for customs. She just walked right by quickly without asking."
缺點： "The connecting flight was with a partnership airline but I was not notified of this before I got on my flight. When I went to the information desk they had no idea where my flight was, or if it even existed. I had to wait for the Hainan Airlines booths to open for a different flight and then ask them. I waited over an hour in total and was then afraid I would miss my connecting flight."
優點： "The gate agents did a good job of making sure the boarding process was organized, despite confusion with two Chicago-bound flights departing from the same gate in a short window. Delay was communicated far enough in advance that I didn't travel to the airport until it was necessary."
缺點： "The flight was delayed 3 hours due to the incoming aircraft, but nobody at the gate or onboard offered any explanation or even acknowledged the delay. The aircraft did not handle turbulence well at all... one of roughest flights in recent memory despite avoiding weather. Wifi had weak signal (on a 70-person jet!) and the streaming entertainment did not work the entire time... it either did not load or I got an error message."
優點： "Great flight, Fantastic landing in Charlotte. l was pleased with everything on flight home."
缺點： "My 11am flight had engine problems, so at 1pm they asked if anyone wanted to leave and take the 2pm flight to Charlotte. About 30 people said yes, as I did too. After running across Heathrow to make flight, we got on plane and Waited....seems after running a Mile across the airport, they Decided to HOLD the Flight and have everyone from 11am flight take the 2pm flight to Charlotte. All the baggage had to be taken from 11am flight and brought to 2pm flight. Delay for take off was almost 2 HOURS!!! Instead of arriving in Charlotte at 3pm, we were Leaving at that time!!! Didn't get to Charlotte until almost 9pm. NO ONE on Flight from 11am was Happy about this."
缺點： "The chicken dinner was not good. Also the sound on seat computer was not working and on a 11 hour flight it is terrible."
優點： "Easy flight, friendly crew."
缺點： "Girl next to me being sick the whole time"
缺點： "We sat on the runway for 3.5 hours while the crew cleaned up a fuel spill and we waited for a different co-pilot."
優點： "Somewhat disappointing on the snack options..."
優點： "Nothing at all"
缺點： "Worst airline I have ever used. Continuously bad experiences."
優點： "Trouble free and on time. Got in early to the CLT connection and AA put me on an earlier flight to BOS on standby. Very smooth trip. Good job AA."
優點： "I missed my previous flight, and even before that my day was going pretty bad. I was quickly routed to the desk to get a replacement ticket, and even though the flight was oversold, they had me wait around until the plane was ready to take off. A couple minutes after they shut the door of the boarding bridge, I was called and told to follow one of them. It turns out a couple of people were headed to the right city in the wrong country."
優點： "Staff was professional and friendly."
優點： "Arrived 25 min EARLY for a change!"
優點： "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
缺點： "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
優點： "Staff friensly"
缺點： "Multiple delays and gate changes the last when we were already were to start boarding Aircraft seating had some issues."
優點： "Seat comfort"
缺點： "Rude attendants prior to and during boarding"
缺點： "We where waiting for a free gate more thanan hour!"
優點： "The flight attendants were nice and professional."
缺點： "This flight was also delayed almost an hour. Which is the only reason I managed to make this flight. The attendant told us that they had to run tests on the plane. This was after they changed our terminal last minute. We waited around for almost an hour before they let us board and then once on the plane we had to wait another 10-15minutes because they had to fix something else. I am extremely disappointed in my whole trip with American Airlines. I had similar problems on my way to St. Louis for my first trip last week."
優點： "excellent crew members, kindness and sympathy. Very friendly persons all of them."
缺點： "food is totally absent unless you pay extra money. Just a drink and a bag of pretzels."