每天清潔，並在 布朗特維爾飛往 台北的機艙內安裝HEPA高效濾網
缺點： "Several people got on the flight with no face mask on. The flight was completely packed, there was no distancing at all. The boarding process required me to walk past everyone as my chair was in the back and I was last group to board (unlike other airlines that have switched to back to front boarding to reduce people coming in contact with each other) As I walked down the PACKED plane mot people had masks on incorrectly (hanging off one ear, down around their chin, nose out, etc.) some people had no mask at all and the flight attendants did nothing. It seems like they were doing nothing to keep passengers safe from COVID-19 spread. Compared to Delta, American Airlines was terrifying to fly, I find not feel safe at all."
優點： "Crew was fantastic. They offered to valet my bag as I was boarding when they saw that it was cumbersome for me. The stewardess put me in a great seat when I was helpful to another passenger upon boarding. Also everyone seemed to be quite attentive and helpful during the covid situation, where people are a bit unnerved. I appreciated the effort to make everyone happy."
缺點： "The landing was a bit rough, but the rest of the flight was a dream. Definitely one of the better experiences Ive had in my 34 years of flying."
優點： "Crew was attentive and accommodating for seats due to virus."
缺點： "Delays could've been prevented or let passengers know, instead of being on the plane for 2 hours without moving."
缺點： "We were early arriving on both legs of our flight, which was nice. Charlotte Airport staff was rude as usual, so nothing new there. Overall, we had a great trip."
缺點： "Pilot got us yo phl in record time. Praise the Lord."
缺點： "Boarding is slow and awkward, with too many passengers with carryons that don't fit. AA did not enforce size restriction on carryon bags, nor help maximize bin space. Mainstream carriers really need to rethink boarding procedures. I've been spoiled by the speed of Southwest and the attentiveness of SWA staff to the process."
優點： "Clean airplane. Friendly crew."
缺點： "Leg room is too small"
優點： "Seating had a good amount of room and was comfortable."
缺點： "Bathroom was messy and a little disgusting."
優點： "The crew were very friendly and personable. Boarding and seating went smoothly. The flights all departed and landed on time. The cookies were tasty."
缺點： "The seats are pretty small, not much leg or elbow room. The coffee could have tasted better."
缺點： "All. Crew did not arrive on time. Boarding was a mess. Many arguments with customers."
缺點： "Rude staff, not willing to help"
缺點： "4 hour plane availability delay - of course planned on weather but not planning"
優點： "Crew was wonderful."
缺點： "Not much leg room."
缺點： "I upgraded my seats, but we still didn’t get any extras for the price."
缺點： "Coach seats are cramped and little under seat space in window seats. Plus CMH de-icing was a mess (although not AA’s fault)."
優點： "The only good thing on that plane was the crew. We where grounded in board for three hours because of a water leak in the kitchen... My seat had a hole were the ashtray used to be filled with garbage, the tray was filthy when I pulled it open, the overhead light didn't work"
優點： "Sat in exit and it"
缺點： "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
優點： "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
缺點： "I believe there should be two staff to serve as for one it looks like too much."
優點： "High end entertainment system."
缺點： "Didn’t like the food. Could be better comparing to other airlines. There was no film that I wanted to see..."
優點： "The crew was nice and so was the American Airlines customer service office in Phoenix"
缺點： "I didn’t like the male and female check in people in Portland. They sat there and watched me for an hour not telling me I could not use cash to check in my luggage at the gate after they told me it was double the amount to check it in at the gate. The sight u use on the boarding pass u download on the phone is not clear. It says baggage fee +$25.00. I thought it was 25.00 till the women in Phoenix showed me the + sign. She said “it is confusing”. I did not buy the ticket because it was for an unexpected funeral of my sister. My other sister did so I didn’t see all the stuff from Travelocity. After telling me it would be $50.00 the check in male and female at the gate saw me sitting there for an hour and never told me I couldn’t pay cash. By the time it was boarding time if a nice woman did not offer to use her credit card and I have her the $50 cash I would have missed my flight. The manager at the gate in Portland even told me I would miss my flight. The two check in staff at the gate said “well we didn’t know you only had cash” and they weren’t even concerned that I was going to miss my flight. It would of been nice of them to tell me this when I sat there for an hour after they told me They we’re doubling the price. I would of had time to go back through security, only pay $25.00 and the other nice passenger would have not had to use her credit card. Very rude and poor service especially after a sad occasion of burying your sister!"
優點： "New plane. Excellent service. Absolutely a delightful experience."
優點： "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
缺點： "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"
優點： "Jams you up with connections in Charlotte."
缺點： "Always running to make connections."
優點： "But, the customer service was good."
缺點： "The flight was cancelled."
優點： "The meal was passable but the space to eat it made it very difficult."
缺點： "I dropped my Kindle and earbuds on the floor and there was so little room I was unable to pick them up! Anything I had on the floor could not be accessed because of the tiny amount of space. I would have to ask the passenger next to me to get up if I wanted to get my things."
優點： "Crew was very helpful and attentive"
缺點： "The 4 hour delay."
優點： "The fact that we got home without our luggage missing"
缺點： "Flights were operated by American Airlines. The touch screens on the flights between Munich to Philadelphia. Apparently this was a known issue so I have no idea why the company didn't care to fix it. The food served was awful and tasteless. Not to mention that webjet once again made errors with out booking which the AA ground staff were nice enough to fix."
缺點： "Your airline charges a significant amount for what is to be an upgraded seating experience. What a huge disappointment. Same number of seats as basic economy, same seat size as basic economy, no separation of any sort for the rest of economy main cabin. Will never fly American international again."
優點： "Getting home safely"
缺點： "Finding damage to my luggage"
優點： "Food was good. Price was decent"
缺點： "No wifi. Headphones didn't work. Hardly any leg room at all."
缺點： "First plane's engine caught on fire."
優點： "It was a larger plane than the first leg of my journey so I did not have to gate-check my carry on luggage."
缺點： "It was a bit of a bumpy flight during take off and landing. Flight was cold, but not freezing - tolerable."
優點： "On time arrival"
優點： "Exit seat"
缺點： "Canceled flight after many hours butting was obvious it was. It going to happen from the start. Asked for a hotel and none offered but many others on same flight for a room from AA. Rebooked for the next day an airport an hour away from original destination and had to provide my own transportation to destination. Finally they lost my luggag."
優點： "Flight was on time"
缺點： "Since we have an AAdvantage CitiCard and are AAdvantage members, it is disconcerting to have to claim your privilege of 1 free bag and priority boarding each time. This is embarrassing at the gate especially since it looks like we are cutting the line. What good is this "privilege" if you have to assert it every time or hold a credit card in hand with your carryon and boarding pass. This should be included in our ticketing at the time of purchase and upgraded on our boarding pass if we use the damn card for the purchase. It is now not a "privilege" but an inconvenience."
缺點： "Passengers too crammed in closer together."
缺點： "Seat spacing for international flight"
優點： "Great service by flight crew"
缺點： "Seat cushions"
優點： "I like AA because they are honest and kind. I received good value for my money."
優點： "In seat entertainment screen and USB charger. The chicken salad"
缺點： "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
優點： "Snacks and entertainment"
優點： "Crew pleasant. Food nice."
優點： "good timing"
缺點： "snacks and beverages..."
優點： "Crew was attentive and nice. Pilot kept us updated on our delayed departure."
缺點： "The departure was delayed due to maintainence issues. Every time that occurs, there are long delays to complete the paperwork. No problem with wanting a well maintained plane, but there should be some quicker way to complete the documentation."
每天清潔，並在 布朗特維爾飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 布朗特維爾飛往 台北的機上會提供口罩
從 布朗特維爾飛往 台北的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 布朗特維爾飛往 台北的彈性機票