缺點： "They canceled the flight"
優點： "Crew on board are great."
缺點： "American keeps canceling and changing schedules. They cancelled flight section and took it out of my itinerary. Then took over 3 calls and 2 hours on hold to fix."
優點： "Amazing Crew"
缺點： "The flight from Boston was extremely delayed,but miraculasly, the boarding to conecting FinnAir flight 6, took extra 10 minutes, which gave me a chance not to catch it. Though, me and the AA rep., had to cross-run about a mile up and down the escalators at terminal 8 , my baggage was left behind and did not make a transfer to FinnAir 6. At final destination I was asked to file a lost baggage claim. If not the initial flight from Logan, everything should go smoother."
優點： "Bos to Rome via jfk. Both flights easy in all ways. Grrat first class seat one first flight and quite good bus class on second. New Flagship Lounge a real plus."
優點： "Ease of boarding with the group numbers"
優點： "Best landing I’ve experienced recently!"
缺點： "Too cold"
缺點： "Entertainment system went down toward the beginning of the flight. The crew seemed irritable, but that was probably because people were upset about the entertainment system. We had to listen to a loooong speech about their credit card. I, personally, don’t like sales pitches over the intercom in the middle of a flight. Had the movies been working, it would’ve paused during the long speech. Not cool at all!"
優點： "No hassle of changing terminals in JFK, no bagagge claim, AA check-in-this time, was a "good luck"....Connection in Helsinki, very quik!"
缺點： "Finnair flight AY06 are old aircrafts. Every other in-seat monitor was out of order, flight attendants could not do much. That created mess for passengers, trying to move their seats to the ones with working monitors....."
優點： "Professionalism and all time smile of the crew"
缺點： "That there is not TV in the plane"
缺點： "The plane was dirty, the window had a leak, the TV was too far away and the sound system to watch the movie was broken. When the plane is in that poor of a condition, it's time to replace it. F."
優點： "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
缺點： "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."
優點： "The boarding was fast, the flight was faster than expected too, crew was very efficient and friendly."
缺點： "Space between seats too small, breakfast not good, too far inside the plane... Not so happy of the company rules : whatever you want to change, it will cost you. I suppose it's the way to keep flights cheap, but it's not fair to pay if when you arrive first, you have to pay to change for another seat... One free luggage of 23 kg when you cross the Atlantic is not enough..."
優點： "Cabin was clean. Flight attendants were courteous."
缺點： "Their snacks were merely a cookie which was okay, but not what I would have wanted."
優點： "Good service from crew members"
缺點： "The flight was delayed for 2 hours"
缺點： "This is our honeymoon! Every single blessed thing you sent said British Airways, but it was really American. Ended up at wrong terminal. Staff uncaring, plane cramped, seat reservation not honored. The worst. You will be getting a letter on your deceptive practices and I am going to bury you on social media. Kevin Howard"
優點： "Everything was smooth and organized. The flight even arrived early. Friendly crew and comfortable seats with extra leg room (but these were too expensive). Food was quite good for airline fare."
缺點： "Fee for more legroom."
優點： "The flight was very smooth and the crew was so friendly!"
缺點： "It was an older plane and it felt a bit cramped."
缺點： "No tv's for such a long flight. One tv on the ceiling every so often does not qualify for entertainment.. flight was delayed for 3 hours. Never American Airlines again"
缺點： "No wifi or any video"
優點： "We arrived safe."
缺點： "The plane had been on the ground for 6 hours prior boarding time, yet we leave until 1 hour late. Waited for the food to be loaded and then waited for paperwork to be signed. Really?"
缺點： "American Airlines made me check my carry-on luggage, despite there being many open overhead compartments visible on the plane."
優點： "The flight was on time and the crew are nice with the people"
缺點： "Too crowded not able to take my other luggage on board."
優點： "All good - with every aspect of the trip."
優點： "Loved the people, very friendly and accommodating. I sat in first class and felt very comfortable."
缺點： "I think needing your own device for entertainment is awful then having to pay rental fees, even if you're in first class."
優點： "Crew was nice including those helping with boarding."
缺點： "Difficult to recline chair. Limited snack options. Landing was a bit rough."
優點： "The plane was not full"
缺點： "Booked Brittish Air, got American. Plane delayed, no wifi, TV screen could not be seen from seat. No control of TV. Plane seats old & uncomfortable. Paid a premium price for a sub par experience."
優點： "Plane wasn't full"
缺點： "We booked on British Air, but got American Airlines. Something I didn't realize. I don't like Amercan Airlines! No internet, no tv. Only overhead tv too far away to see from my seat and no choices Old plane"
優點： "No turbulence Efficient"
缺點： "When I called AA on July 13 because there are no seats left for me to reserve for my ticketed flight home on July 22, they blamed it on you, Kayak, for not having me reserve them when I bought the tickets (tix purchased May 10 for a July 15/July 22 return flight). What is your process for ensuring your customers have reserved seats? I had booked seats for one leg of my flight at time of purchase but not any other legs ... doesn't make sense to me why I would not have done all at the same time unless I couldn't because it was too early? Please advise. BTW - I still don't have guaranteed seats for my flight from Phoenix to Boston on July 22. Any help you can provide is appreciated."
缺點： "the crew was terrible they seemed angry and were rude to people on the flight, very uncomfortable seats"
優點： "I made it to NY somehow"
缺點： "Everything. I have 2 roller bags I carry on to every flight I have ever taken and they charged me $25 per bag to check because it was a "snug" fit into their dimension box. Also gave no snacks and only half can refreshments, no entertainment."
優點： "The great atendance and on time bording"
缺點： "There is no More options of free food included with the ticket fly"
優點： "Smooth flight & landing. Stewardess was very nice."
缺點： "Uncomfortable seats, no leg room. And I'm only 5"2", but could barely lean forward to reach carryon under seat--used my feet instead."
優點： "The best part about my flight was the plane got me from point A to point B."
缺點： "This was my first time flying American in years and now I remember why. Very cramped flight with no leg room, my knees were pressed against the seat in front of me.. Because they charge for checking bags, everybody else had two carry ons and there was no room for my one single back pack in the overhead bin so I was forced to sit with it under the seat in front of me."
缺點： "Bathroom facilities not working during part of the flight."
優點： "The flight crews services"
缺點： "The first staff at the check in counter. He needs improvement on customer service."
優點： "The flight crew was pleasant and the flight was smooth and on-time (both departure and landing)."
缺點： "The seats are *tiny* and cramped. The aisle is so narrow that you can't roll a standard sized rolling carry-on suitcase because you're constantly catching on the seats. The 'entertainment' is the old-style 'everyone watches the same thing on tiny monitors' as opposed to seatback monitors."
優點： "Getting off the plane"
缺點： "The staff"
優點： "Got there in one piece"
缺點： "Left late. Ran out of food before all were served. Cabin staff were weary and more attentive to each other than the passengers. With us packed in like sardines,American maintains it's reputation as the Greyhound of the air. Next time Jet Blue."
優點： "Boarding was efficient, with a countdown on the screen advising the status."
缺點： "Could not check in at the kiosk as record showed one free bag per passenger, while as part of an international itinerary we had two bags allowance. Had to get it rectified at the counter. We could get only two middle seats for 'free' without having to pay for them."
缺點： "Flight was cancelled due to weather and AA was very unhelpful finding accommodations, even finding our luggage."
優點： "Good crew"
缺點： "Hardly any food options, don't accept cash for food or drinks, over all uncomfortable flight."
優點： "had onboard in seat entertainment. Mostly TV shows but not bad."
缺點： "Center seat, group 3 boarding, poor seat spacing in coach."
缺點： "The flight landed about 30 minutes early. We spent one hour on the tarmac waiting for a gate, resulting in us being late .. compromising many with tight connections."
優點： "30 minutes early in Dallas,"
缺點： "Cabin where I sat was way too warm"