每天清潔，並在 鹽湖城飛往 台北的機艙內安裝HEPA高效濾網
優點： "I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!"
優點： "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
缺點： "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
優點： "The crew was great and entering and exiting the plane was quick."
缺點： "The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally."
優點： "Very friendly and accommodating crew."
優點： "Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive"
缺點： "Many movies were old"
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
缺點： "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "We were seated together as a family even though we were not able to reserved any seat"
缺點： "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
缺點： "Air on the plane was stuffy"
優點： "Complementary sake and great rice cracker snacks."
缺點： "Come around more often to collect trash."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Very smooth ticketing and boarding on Tokyo to Manila."
缺點： "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."
缺點： "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Same as above."
缺點： "Flight was long. Didn’t get my seat preference"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "nice flight."
優點： "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
缺點： "None whatsoever."
優點： "Everything was great except for how warm it was. It may be seasonal?"
缺點： "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
優點： "Flight was half full so was able to take aisle seat."
缺點： "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
優點： "Not many passengers so that I had empty seats and could lay down."
缺點： "Tv stopped working suddenly."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Awesome experience, nothing like any other. Will fly again."
優點： "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
優點： "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
缺點： "I thought the food was just so so. However, that's always a matter of personal taste."
優點： "Once again the service from the flight attendants was perfect."
缺點： "Leg room"
缺點： "Leg room"
優點： "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
缺點： "I think it would be good to put more food that is geared to a more international palate."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
缺點： "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"
缺點： "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
優點： "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
缺點： "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
優點： "Overall flight was comfortable and staff was friendly."
缺點： "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
缺點： "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
缺點： "being moved"
優點： "The crew was very nice and pleasant. They were very accommodating as well."
缺點： "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
優點： "Comfort seat, decent food, polite service"
優點： "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
缺點： "Nothing really."
優點： "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
缺點： "I wish they flew all over the USA, American carriers should be ashamed"
優點： "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
優點： "Customer service was awesome and the food was good"
優點： "Some of your reservations staff in Los Angeles needs to be counseled"
缺點： "Been more polite especially mike in your mileage program."
缺點： "You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again."
優點： "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
缺點： "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
優點： "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
優點： "Comfortable seat & nice crew."
缺點： "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
優點： "Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare."
缺點： "This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight."
優點： "Crew was great as always, giving excellent service. American airlines would do well to send their crews to observe how it should be done."
缺點： "The food and the drink selection."
優點： "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
缺點： "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
優點： "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
缺點： "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."
優點： "comfortable seats"
缺點： "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
缺點： "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
缺點： "The business lounge in honolulu"
優點： "Staff and crew and food!"
缺點： "We could not check in online. This was frustrating and we do not know why?"
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
優點： "Meals were decent. Staff friendly. Had no problems and was able to sleep a bit."
缺點： "The economy seats on my plane were strange, they didn't really recline but rather the bottom part of the seat moves forward to make your body less vertical."
優點： "Good service"
缺點： "baggage was broken."
優點： "Customer service on ANA was as stellar as always."
缺點： "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."
優點： "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
缺點： "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
優點： "I like the way the stewardesses treating all passengers especially economy class- very professional , attentive to needs and service with great smile- overall wonderful experience and to think I had never heard of this airline prior to flying it for the first time was very impressionable for me"
缺點： "The in flights entertainment was a little limiting to me- but with the great service by crew- it didn't matter so much . But a little more wide variety could go a long way - or more new releases"
優點： "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
缺點： "There was nothing I disliked."
缺點： "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
缺點： "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
優點： "A nice crew and service very friendly."
缺點： "The transfer walking to long."
優點： "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"
優點： "The flight attendants were very helpful."
缺點： "It is a very long flight."
優點： "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
缺點： "I'd like greater variety in food choices"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "The crew is awesome and food is quite good"
缺點： "Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight"
優點： "Great airline!"
缺點： "some of the gates can be long walk"
優點： "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
缺點： "nothing everything was awesome hope I fly ana again sometime ."
優點： "Very Comfortable Equipment"
缺點： "Vegetarian food options"
優點： "The service, our seats, overall comfort and cleanliness of the plane."
優點： "The food they served was very unique and will ready you for a trip in Japan ( if that is the root you are taking it for) The entertainment options were overwhelming ( movies, games, and anime)"
優點： "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
缺點： "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Food and movies."
缺點： "One of the stewardess had an unfriendly look on her face."
缺點： "The weather made the approach at Narita really bumpy, not anyone's fault. I thought the pilot did a very good job landing."
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
缺點： "The flight attendent name Yoka asked me what I want to eat??? But She give my food to someone else, and rold me they do not have it anymore."
優點： "The crew"
缺點： "No food available only drinks"
優點： "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
缺點： "Limited movie and news programs"
優點： "The airline gave us pillows and a small cover"
缺點： "The food was nasty, and no air circulation plus so hot in there"
優點： "Very comfortable, and the crew was excellent."
缺點： "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
優點： "The space, movies, & comfort"
缺點： "The food selection."
優點： "Everything :)"
優點： "The crew was very helpful even though English is not their first language."
缺點： "Maybe the food expections."
優點： "crew was good seating was horrible"
缺點： "Too tight seat AND food service was terrible (ONE PERSON SERVING LOT OF PESSENGER)"
優點： "Great experience, beautiful people, always smiling ant there to help you."
優點： "On time flights. Free entertainment. Good food. God plane."
缺點： "Nothing, really."
優點： "Seats extremely tight."
優點： "The food was great for airline food."
缺點： "I didn’t get upgraded to 1st class. ☺️"
缺點： "Air conditioning didn't work!!"
優點： "Food, service"
缺點： "Boarding delay"
優點： "Good entertainment, movies ,etc... Helpful crew"
缺點： "Very long lines and delayed boarding"
優點： "Crew were amazing. Warm approachable and professional. They tried several times to repair my screen. After these attempts they found me a different seat with a working screen."
缺點： "Same problem as the first segment (see above)"
優點： "Excellent service from ticket agents, cabin stewards, etc."
缺點： "Because we were late, my baggage didn't get transferred. I had to ask around to find out who handles Turkish air baggage issues in Tel Aviv. I found out within a out half an hour what would happen -- you had them delivered to where I was staying the next day. It all went smoothly and fortunately I had allowed extra time after I arrived ... no problems. And the people who handled your baggage claims were professional."
優點： "Crew and service One of the flight attendant saved my daughter when she Was chucking on nuts , they went above and beyond Just duty and did everything in their power to save her"
優點： "Great staff. Very nice"
缺點： "No entertainment. The seats were very close together offering little leg room."
優點： "The flight itself was very nice quality again. Crew was very friendly, priority boarding for international business. pod seating was super comfortable."
缺點： "No alcohol beverage service before take off. One of the only airlines that does this. Also flight was delayed again in Istanbul. We were delayed on our layover in, and out of Istanbul. Both times stuck on the tarmac. I see this as a common problem"
缺點： "Haphazard boarding"
缺點： "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
優點： "See previous"
缺點： "See previous"
缺點： "Connecting both flights would be good"
缺點： "I was happy with everything"
優點： "I upgraded to business class at a somewhat reasonable fare ($999.00) additional. Experience was much better than in Economy."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Since boarding process thru comfort, food, entertainment, everything was perfect. Back to travel in the airline without thinking twice about it."
優點： "Great experience for my first international flight."
優點： "Good service and perfect entertainment"
優點： "All was great. I love this company"
缺點： "In All my flights with them it is Sssoooo hot!!! They save on A/C??? I asked to cool the cabine - they did for 15 min and back to heat again . Managing seat assignment is impossible if you book through a website other than theirs . They don't have an "economy comfort " option"
優點： "It's really cheap prices"
缺點： "But it's gives wrong books"
優點： "Slippers provided, many passengers used these (which is much preferable to feet out on the plane). Enternainment included a good number of recent releases, and food consistently exceeded expectations. Staff was pleasant and accommodating."
缺點： "Consistent line for the bathroom, very little lights off time to sleep (I was unable to sleep on the flight), standard small child kicking the back of my seat and yelling."
優點： "Like my trip to Istanbul, I had no complaints. It was easy to make my transition to this flight and boarding was fine and once again the crew were friendly and welcoming. The short 2 1/2 hour flight went well."
優點： "crew was very very nice!"
缺點： "not enough leg room"
優點： "Crew was generally clean and professional but not necessarily super alert."
缺點： "They did not regulate seating ruled well enough which led to others in the plane wondering around drunk during seat belt on moments and falling on me twice while I was trying to sleep. Not only was that frustrating but it is not safe to have people up and about when the captain requests seatbelts."
優點： "The crew was friendly and efficient"
缺點： "Wifi was broken on 2 out of four flights, same with remotes for the entertainment system. Boarding by bus was not good."
缺點： "We ran to the gate but we're turned away and spent 3 hours getting rebooked and to a hotel for the night."
優點： "Attendants were attentive. Food was good ad plentiful."
缺點： "Seat space very cramped. I am tall. Cabin was warm."
優點： "Good food and excellent service from the crew."
優點： "I liked the friendly staff and regular drink, hot wash cloth, and food."
缺點： "Bringing a hot wash cloth around just before landing after flying all night would be refreshing. I think it would give people the next best thing to a hot shower. I should have picked an isle seat. I was on a 10 plus hour flight and felt trapped and my isle guy had his headphones in or slept all but one small break in that 11 hours. I felt abit claustrophobic."
缺點： "Staff was rude, was so bad cannot even use word customer service to describe it"
缺點： "2 hour departure delay."
缺點： "time was to long between planes"
優點： "Great service overall"
優點： "Turkish airlines crew & service are excellent especially if you compare it to those of many other airlines."
缺點： "Courtesy of the crew & good old fashion meal service. Also the entertainment on board."
優點： "The flight was smooth, the crew are very attentive, good choice of entertainment"
缺點： "Wish more legroom, but can't blame airline for that"
優點： "The flight was comfortable and on time. My congratulations to THY for the management of the situation so well right after the confusion brought about by the coup d'etat attempt in Turkey. Thanks a lot!"
缺點： "The Sabiha Gökçen airport in Istanbul is discrageful, and changing flights there is always a horrible experience. But this is not, of course, the fault of THY. The airport is simply too small for the current number of flights."
優點： "The crew was friendly and I enjoyed the entertainment system. It was a clean plane and undoubtedly newer than most."
缺點： "The food was mediocre, but I was happy to even receive food on a short flight."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Turkish delight and endless beverage service :)"
優點： "Food and comfort for the price paid"
缺點： "Need more assistance during boarding in Dhaka/ DAC"
優點： "Good service and good food"
缺點： "Small seating for such a long flight, but overall not bad"
優點： "The flight was quick and the food was good."
缺點： "They cancelled my original flight, which originally left at 7AM, and put me on a flight 12 hours later at 7PM to Skopje. So I had to wait in Istanbul for 14+ hours. They provided me with a hotel and free lunch, which was nice but it was a complete hassle to obtain these, and I was walking all around the airport, in and out of security, and waiting at hotel services for 4+ hours until I finally left for the airport. Turkish really needs to get its act together if it says that it is the best airline in the region."
"Aisle seat other passenger kept bumping into my shoulder as they walk by with no regard or sympathy to apologize for bumping into me"
"I like it because everything looks good"
"Lots of people entering plane at the end of boarding that we’re not at the gate, entered at tarmac, looked like illegals from Latin America"
優點： "Great having every set have its own screen and charging port"
缺點： "Not to be an hour delayed and make half the plane miss their connections!"
優點： "I missed flight. Rescheduled this morning 4229 when I went to bed. Today, there is no record of the flight. I have a screen print showing the seat assignment. The 1-800 said it will call back in 4 hours. Crap! Flight scheduled in two hours."
缺點： "Gate agent was cold rude and incompetent"
優點： "Flight attendant was very fun. It was her birthday and made the day fun for everyone."
缺點： "Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do."
缺點： "Lack of social distancing with American Airlines"
優點： "Only masked picking up trash during pandemic - difficult to rate crew"
缺點： "Organized exit vs. usual crowded chaos of passengers in a hurry"
缺點： "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
缺點： "I wish there were charging ports so I could charge my device on such a long flight."
優點： "The crew was friendly and the flight was almost on time."
缺點： "The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL."
缺點： "Nothing. Everything was great."
優點： "Fast boarding and efficient, friendly crew. I paid for an upgraded economy seat, which had more legroom and fit my body (more or less)."
缺點： "AA's seats seem to have gotten thinner in recent years, so I find them less comfortable. There's no in-flight entertainment; you have to download the airline's flight app on your device and stream from there."
缺點： "The wifi didn't work at all"
優點： "last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing."
缺點： "Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much."
缺點： "I was forced to check my bag bc the plane was “full” but when I got on there were more than 5 completely empty overhead bins. So now I’m waiting in baggage claim, after an already delayed flight, when there was absolutely plenty of room on board for my bag (which was of acceptable size)."
優點： "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time."
缺點： "Having to pay extra for a aisle seat"
優點： "Seats were nice, flight was efficient, arrived early."
缺點： "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
優點： "Nothing it totally messed us up"
缺點： "We missed our 1night in Rome-had to go home and come back the next day-we missed our train tickets and hotel in Rome and it made our trip a lot shorter!"
優點： "I liked the fact that, my flight was miraculously on time leaving salt lake city"
缺點： "I don’t like, however, the fact that 3 of the last 5 times I’ve flown American round trip midland tx to Salt Lake City I have missed my connecting flight on the way back due to no fault of my own. I have flown this trip once a month for the past six months and have to do it two more times before December. American sucks"
缺點： "Seats are so uncomfortable! Too close together"
優點： "Time was good. Ground service was good. In-flight was okay. Because I love Cathay so much I took a 3 hour longer trip through LA (vs. Seattle) and paid more. But I was berating myself for that. But the flight back was Cathay service at its finest."
缺點： "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
缺點： "charged a surprise of $175 for my third bag although Kayak mentioned i should be charged $75 at the time of booking. AA says it is due to Jordanyan Airlines, why was I surprised by this extra charge?!"
缺點： "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
優點： "Cabin crew was excellent."
缺點： "Deplaning at an inconvenient remote terminal with unattractive and minimal facilities, which involved waiting in a long line for a series of buses for transport to the main terminal. Arrival at the main terminal required climbing a flight of stairs. No in-flight food service offered except a choice between one cookie or one cracker."
缺點： "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
優點： "Flight attendants"
缺點： "The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came"
優點： "Everything was perfect"
缺點： "Not enough snow in salt lake"
優點： "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
缺點： "See above."
優點： "Good in-flight service, comfortable first class seat."
缺點： "Arrival gate was remote from main terminal, requiring a crowded and disorganized wait for a bus to the main terminal and baggage claim. The extremely small overhead storage cabinets of the Canadair required many passengers to check normally acceptably sized carry-on bags after boarding and finding it impossible to fit. Waiting time for retrieving these on the ramp at the destination was excessive."
優點： "Free movies and tv"
缺點： "The Three days it took to get 10 hours away horrible customer service no one was there to help us.30 people were stranded"
優點： "They were so helpful as we checked in and checked our bags! :)"
優點： "Comfort, snacks, boarding process"
優點： "All good"
缺點： "No entertainment without paying"
優點： "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
優點： "For tall people more room for the legs"
缺點： "The Seats aré very near"
優點： "Grest staff"
缺點： "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
優點： "Courteous and professional crew"
缺點： "Delay taking off, due to technical issues with aircraft. Seat area is much too small for an adult."
優點： "Snacks and entertainment"
優點： "The planes were comfortable."
缺點： "I didn't get a boarding pass for my third flight."
優點： "Completely satisfactory for my needs"
優點： "Good pilot communications. On time departure and arrival."
缺點： "Very cramped quarters. Broken seat. Out of control heating system. Rude staff An hour wait for baggage."
優點： "Convenient and close to home. Don't have to drive many hours either to Omaha or Denver."
缺點： "Seats don't recline."
優點： "Delta is better"
優點： "Everything went well. Great assistance because I can't walk far. They got me to my gate on time."
缺點： "Delayed plane on last leg of flight, over 1 hr."
優點： "The crew was fine"
缺點： "No open seats at all. Old cramped A319"
優點： "Nice staff"
缺點： "Cleanliness. There was a ton of garbage in business / frost class back pockets. Seats were dirty. Tray tables were dirty. Not the best entertainment options."
缺點： "Did not fly cause corona virus. Waited on the phone for 5 hours and did not get someone to help with refubd!"
優點： "The captain kept us informed about a delay."
缺點： "The seats are cramped"
優點： "Boarding went fine"
缺點： "Inflight Entertainment was terrible. I had to watch the trailer 3 times before it started. If picked another, started at a different point in movie. The flight attendants kept making announcements every few seconds interrupting movie instead of just one long one."
優點： "United- I cannot believe that the computer assigned seats in the last row since we have been United/Continental frequent fliers for over 30 years. We will always choose Delta over United based on our experience on Saturday/Sunday."
優點： "the flight was scheduled 1h30"
缺點： "the seat comfort"
缺點： "Sits not suitable for long distance travel"
優點： "It got me home"
缺點： "I got bashed by the cart many times"
優點： "One of the smoothest (non turbulent) flights o have ever been."
缺點： "Was treated like a second class person as they would not even entertain my offer to pay for a seat upgrade. I am 6’7” and hoped to take one of the available exit row seats but because I bought a cheaper ticket they wouldn’t even speak about it."
優點： "The inflight entertainment system was excellent."
缺點： "I don't like the boarding process, where there are so many "special" boarding sections that zone 3 only comes up after the first 200+ passengers have boarded."
缺點： "Fellow passengers; too many howling kids with clueless parents"
優點： "The crew were very nice and polite."
缺點： "No snack options. Only pretzels. Seat cushion very thin."
優點： "Friendly staff. Plane made good time and both flights on time."
缺點： "Plane was 80+ degrees until after takeoff. My girlfriend complained unrelentingly about this on both legs until it was resolved. I don’t know my way around Houston airport but it seemed like we landed several kilometers from our connecting gate. Probably not something that could be avoided but aggravating nonetheless. Also I pooped on this flight and no one would have known except for the lady sitting in the back made a comment about how long I was in the lavatory (5-7 minutes?). Rude."
優點： "fast take off and good service."
優點： "Was not offered snacks or food. Usually when I take united to california, which is a shorter flight, they give out pretzels or something. Was not even offered the chance to purchase breakfast."
缺點： "Stated above."
優點： "Timely departure, comfortable airplane, decent food&drink offerings, my baggage arrived on time despite 2 layovers"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "The Denver airport is nice."
缺點： "United made our first flight late by not having equipment together, so we run through the Denver airport over a distance of 30+ gates only to find our next flight had left 3 minutes prior. The woman at the desk said, can't help you, go to the help desk. At the help desk they never said sorry, just rebooked us for a flight leaving 6.5 hoursgot later. Here are some food vouchers (which don't work at all of the food places in the airport). Have a good day."
優點： "Everything was wonderful"
缺點： "The trip was too long but it is what it is"
優點： "Fast flight."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Boarding was orderly, crew was reasonably nice."
缺點： "Comfort, food and entertainment (extra $$) is very mediocre."
優點： "s This time my flight was on time so I was happy"
缺點： "I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience."
優點： "Stuck in SLC because of computer issues, was told that the flight to XNA was also delayed, wrong now stuck in Denver for another day. Hopefully we can get home tomorrow, now booked to Houston then to XNA as all united flights are sold out. . . Miserable service."
缺點： "Gate attendant was rude and prematurely gave my seat away before boarding was closed so My infant and I missed the original flight. Check in attendant was rude, picked up my bag stickers and when we disagreed on a military regulation he set the stickers down and walked away and did not assist me. Boarding was extremely disorganized and not enough room for carry on items. It was an aweful experience and I will not be traveling with united airlines ever again."
缺點： "Those delays I mentioned."
優點： "The staff was most welcoming and helpful! The space was good and we really liked the overall comfortability. Also, we liked the individual T.V.'S too!"
缺點： "Really no complaints"
優點： "Frontier and spirit are illegitimate companies. Please stop selling their tickets"
優點： "I did like the everything was on the right schedule"
缺點： "the weather"
優點： "The friendly co-travelers as there is no food or entertainment for people on a budget. Better than my flight TO SLC which was cancelled the first day, then delayed the 2nd day. Airport services saved my day by carting me to the connecting flight TO SLC from Denver as there was only 15 minutes to get from one end of the concourse to the other. A little difficult to run there at my age. Any chance of allowing people with connecting flights disembark first instead of last in this situation?"
缺點： "Due to inclement weather conditions no liquids were served. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
缺點： "Flight was delayed 6.5 hours. Then they delayed another hour. Then they sent a message that it would only be an additional 30 minutes so we rushed back. Then it was delayed another 2 hours. The United people would have happily stuck me with an overnight hotel so I could take their flight the next morning. I asked for the AA routing that worked for a same-day arrival. They happily agreed."
優點： "Nice attendants."
缺點： "Cancelled and rerouting of flights. Long waits in airports."
缺點： "My luggage took about 30 min, incredibly frustrating. Most airlines have this process figured out, wish United could do the same."
優點： "I liked the takeoff it was entertaining and fun also I liked the flight crew where every 30 min they would check on us and bring us water and snacks."
缺點： "Baggage didn't make next flight"
優點： "I was immediately guaranteed a later flight which was nice so I did not have to fly standby."
缺點： "Had a mechanical delay that caused me to miss my connection and resulted in a longer than expected layover. Houston is a huge airport and even running to the next gate did not get me to the gate in time to be able to board my connection before having the door closed."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "I got a final boarding call 2 minutes before the time that my boarding pass said boarding g would begin. Despite that we didn't take off any earlier and landed just five minutes before schedule. We then waited on the tarmac for an hour. In the end I spent almost as much time sitting g in a grounded plane as I did flying. This after paying way too much for an economy ticket. Reminded me why I don't fly United"
優點： "The person sitting next to me was normal."
缺點： "The space was to small, flying makes me sick, my legs hurt, my back hurt and Didn't offer Dr. Pepper"
缺點： "Hours and comfort was horrible"
缺點： "United airlines plane from SLC to SFO departed 45 minutes late due to maintenance issue. Then the connecting flight from SFO to Bakersfield left 10 minutes early, thus resulting in a small group missing the connection. Spent Father's Day in the airport for 10+ hours to get on the last flight out of SFO to Bakersfield. Customer service was unhelpful and rude until they found out that the issue was at the fault of united Airlines and not external circumstances."
優點： "Nice to have free streaming of entertainment/movies."
缺點： "SLC to Houston couldn't connected to the advertised entertainment even after it was announced. Perhaps it wasn't activated? That said, very friendly crew; on time and comfortable flight."
每天清潔，並在 鹽湖城飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 鹽湖城飛往 台北的機上會提供口罩
從 鹽湖城飛往 台北的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 鹽湖城飛往 台北的彈性機票