缺點： "It was too hot in the plane."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
缺點： "Not sure why we left and arrived so late, but it was annoying to miss the last flight out of Vancouver to my destination and have to find a hotel and stay the night. I guess lesson learned on expecting flights to always be on schedule. Sometimes things happen and they’re not."
缺點： "flight always late as usual"
優點： "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Overall service"
缺點： "Nothing specific."
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "The Stewardesses were polite"
缺點： "Bulk head seats. People walked over me all night including staff"
優點： "Superb crew and excellent service."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "One of the better airlines for a reason, great overall"
優點： "Entertainment choices, wine, charger"
缺點： "Food Choice and Alcoholic choices"
優點： "Excellent crew and nothing to complain apart from the economy seats being a bit stiff."
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "Good food and service."
缺點： "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."
優點： "Flying beats driving"
優點： "CREW AND PLANE"
優點： "Great crew. Super friendly."
缺點： "For a 15 hour flight no way to make economy class comfortable at this price ( I flew Cathay since they were much cheaper than flying directly from japan"
缺點： "1-hour delay due to inclement weather"
缺點： "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
優點： "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
缺點： "A glass of wine or beer would have been lovely."
優點： "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
缺點： "None experienced"
缺點： "We were scammed by Kayak and Cathay Pacific. We had entered all our information correctly: first, middle, and last name. Cathay Pacific did not print the middle name of the boarding pass. Apparently, Hong Kong is strictly on the passport exactly matching the boarding pass. We were stopped before security and Cathay Pacific decided it was the perfect opportunity to charge us $400 for a rebooking instead of amending the name, which we had entered correctly in the first place. We were pushed back and forth between kayak and cathay when kayak told us they weren't able to change the name on the day of the flight. Will never fly cathay or book from kayak again."
優點： "Nice flight great service"
缺點： "I like everything"
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "Seat is comfortable."
缺點： "Very nice airplane. Ride is comfortable. Processing in immigration is very fast. In 30min you are in the parking lot already."
優點： "I had the economy XL seat and was quite comfortable"
缺點： "Other than earphone (one ear) not working, all others are good. That was the 2nd pair with the same malfunction, so I suggest changing the earphones."
缺點： "Six empty seats in the “emergency row” I was not feeling well and needed the extra space.5 hours into the 13 hr long haul to Taipei, I felt like I was going to hyperventilate, they charged me $120. Bucks for the privilege. Kosher meal was unbeatable."
缺點： "They’re should prepare Muslem food because sometimes people bought tickets airplanes by online. By online can’t request Muslem food."
優點： "Nice space on the seat!"
缺點： "Washroom could’ve been bigger"
優點： "Very great!"
缺點： "Hard to get better!"
優點： "I liked everything about the Flight, and Crew"
缺點： "Flight was delayed but no reason was given or announced."
優點： "crew is OK, Seat is never comfortable for long ride."
缺點： "there is no room for improvement because of limited space."
優點： "The flight"
缺點： "Nothing everything was good"
優點： "Fast and efficient boarding process. Nice selection of movies."
缺點： "Seats (economy) can always be more comfortable."
缺點： "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
缺點： "Boarding was slow and tedious. Airline officials did not board according to zones printed on boarding pass. Arm rest in seats were locked in place and did not pivot up to allow using the adjacent empty seat."
缺點： "Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "seats were full configurable, tray table very logical and space all felt useable."
缺點： "the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new."
優點： "Friendly staffs & price"
缺點： "Not much legroom for economy"
優點： "Service, extra blankets and pillows."
缺點： "Very full flight. A little chaotic in SF airport. Rules for hand luggage different / ended up having to check one bag that I didn’t have to with Alaska Air."
優點： "The staff was friendly for a very late and very long flight"
缺點： "Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight"
優點： "Better service and food than recent USA experience China Airlines at LAX had me sign a statement that I knew I may be denied entry to destination Indonesia, as told required exit ticket which did not have...was not asked anything at indo immigration, customs, etc a breeze"
缺點： "Too small seats I believe Kayak info was China Airlines allowed 55 lbs checked - China Airlines site says 50....so May be important to travelers to do their own verifications..."
優點： "The staff was very friendly and accommodating"
缺點： "Food was nothing special"
優點： "Transfer is excellent."
缺點： "Flight delays"
優點： "Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained."
缺點： "A little bigger seat and a bit more leg room would be nice."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Crew was friendly and attentive. Wide range of entertainment to choose from."
缺點： "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
優點： "traveling with a child on long haul CI's family couch is the top choice."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Nice, clean plane"
缺點： "Food is the same all the time"
優點： "Food was pretty good (for airplane food), staff was friendly and made sure everyone was comfortable"
缺點： "Great services on board"
優點： "The food, service, and seats were all great in economy. I typically fly UA and China Airline's entertainment system and seat comfort are definitely on par on this 777 when compared to UA's 787."
缺點： "I didn't like that we didn't have a free row since our flight was packed - but that's not really much of a negative."
優點： "good leg room, excellent food, service in Economy better than I've had in some other first class."
缺點： "A350 seat cushions are a little short for us tall folks."
Made us miss our connecting flight
Boarded late and then sat on plane for 45 minutes because of a clerical error...whatever that means. Then only one truck to deice plane, adding more time to our take off.
優點： "Great crew and staff."
缺點： "Gate team at PHX departure was a bit short and delayed the flight by over 40 minutes while offloading passengers from the previous flight. Also boarded most of the flight before they boarded the Comfort+ area. If I would have known that, I would not have paid for the upgrade."
缺點： "The snacks were good, but they should have offered some drink selections."
優點： "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
缺點： "The in flight screens weren't working well."
優點： "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
優點： "Very engaging crew."
缺點： "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."
優點： "The airplane seats and entertainment were 150% bettter than American"
缺點： "The check in area felt cramped, understaffed and like a 4th rate airline"
優點： "Kind staff, comfortable seats, movies, easy flight - pretty much everything was great!"
缺點： "Nothing- it went very smoothly."
優點： "Safe and fast journey."
缺點： "Vegan Options for snacks"
缺點： "Better choice of snacks"
優點： "Pilot was super nice and informative when the flight was delayed."
優點： "The crew was excellent"
缺點： "Better breakfast and the seats weren’t very comfortable"
缺點： "The wrap didn't taste too well."
優點： "Crew was friendly, helpful and provided comfort"
優點： "None of it"
缺點： "Everything. Can it please leave on time for once"
優點： "The flight was smooth and the crew was very professional"
缺點： "Have wifi available"
優點： "The crew were good."
缺點： "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
優點： "Crew was good."
缺點： "N/A. No food was served due to turbulence which is uncontrollable."
優點： "Friendly greeting and goodbye.goog entertainment."
缺點： "Too hot, attendant did not know plane."
優點： "Incredible service, great entertainment options, comfy seats"
優點： "Pleasant flight, plenty of entertainment on a long flight."
缺點： "Delayed our flight, had to buy another hotel night to accommodate and restructure our schedule, but it was pleasant other than that."
優點： "Good flight."
優點： "New airplanes.On time schedule .Very professional a"
缺點： "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"
缺點： "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
優點： "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"
優點： "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
缺點： "massive rips in the bag"
優點： "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
缺點： "Food and food."
優點： "Everyone was friendly and the beverage service was very quick for such a big flight that was full. It was a great flight crew."
缺點： "Poor WiFi. Paid extra to get it, but didnt sporadic at best."
優點： "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
優點： "Fast flight"
缺點： "Long wait in hot plane before take off."
優點： "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"
缺點： "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
優點： "very attentive service and remarkably tasty food in first class"
缺點： "seat was tight. not much legroom and very claustrophobic when the person in front of me reclined his seat."
優點： "One of the male flight attendants was very nice"
缺點： "No food was provided, there was a throw up stain on my first flight to Atlanta then on my connecting flight there was crumbs on my table, my boyfriends table did not want to close so that caused discomfort to the person in front of us. Boarding time took a very very long time"
優點： "Boarding was easy and fast"
缺點： "Seats were cramped"
優點： "Nothing to like.."
缺點： "Everything about the flight..."
優點： "On time and convenience of the connection"
缺點： "Airplanes were a little bit old"
優點： "free tequuila"
缺點： "norte americano gringo scum from hell usa terrorist pigs"
缺點： "Check point had only one person working on a holiday weekend made for an extremely long wait"
缺點： "Not real happy with getting charged 25 dollars for a bag when I am MVP with Alaska Airlines, was under impression both airlines are together."
3.5 hours delay will ruin any day!
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
缺點： "The touch screen did not work properly"
缺點： "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
缺點： "Very nice crew and great food"
優點： "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
缺點： "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
優點： "Newer plane, crew was amazing, seats were adjustable"
優點： "Very friendly crew and on time with no problems."
缺點： "Too hot inside the aircraft"
優點： "Nice staff and no delay"
缺點： "Instead of crisps maybe a bit of cheese or crackers"
優點： "The seat was a little uncomfortable but the crew were amazing."
優點： "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
缺點： "the headrest is hard. Apart from that- all was fine"
缺點： "Boarding was very slow."
優點： "Service is awesome. Food is great."
缺點： "People with short connection are affected by the 15 to 25 minutes delay."
缺點： "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
優點： "The space at my feet with the chair in front was a bit akward."
缺點： "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
缺點： "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
優點： "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "The constant smile conferred by flight attendants through the entire flight."
缺點： "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
優點： "Good entertainment options. Nice flight attendants"
缺點： "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
缺點： "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
優點： "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
缺點： "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
優點： "The attendants took great care of us. Super smooth flight."
優點： "The food service was good and the flight attendants were friendly."
缺點： "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "Dutch sub titels would be nice."
優點： "Short-hop flight, fit for purpose."
優點： "The sandwiches were simple yet just the right touch, on all four flights."
優點： "Loved the service...everything was excellent"
缺點： "The bus class seat was a bit narrow at the feet"
優點： "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
缺點： "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
優點： "The crew were pleasant"
缺點： "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
優點： "The cabin crew, the flight and communication and the cleanliness of the plane."
缺點： "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
優點： "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
缺點： "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
優點： "Night flight so no entertainment allowed sleeping"
缺點： "Kosher food could be improved"
優點： "Very good flight, excellent service and good food."
優點： "Food and drink service"
缺點： "Boarding pass facility"
優點： "Excellent service"
缺點： "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
優點： "KLM food and service are great"
優點： "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
缺點： "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
優點： "They flew full speed to catch up with the delays."
缺點： "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."
缺點： "Nothing--everything was great--perhaps the best service I've ever received."
優點： "Good seat. Good movies."
缺點： "A better range of free food choices would be nice."
缺點： "Horrible experience!!"
優點： "Nice company on plane. Most crew members were nice. Very good with disabled mom."
優點： "The crew was very friendly and helpful."
缺點： "The leg room was abysmal, Southwest has more leg room and they brand themselves as a cheaper carrier than a American. Also the wifi was either very slow or did not work."
優點： "Nothing. I missed this flight because of a delay of my flight on Friday."
缺點： "They could at least announce boarding group 4..."
缺點： "There was no place to charge my electronics"
優點： "crew made me feel guilty to change my paid for seat so a married couple could sit together and I was solo"
缺點： "choice of snacks or food"
優點： "Crew on board was nice."
缺點： "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
缺點： "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."
優點： "The attendant in first class was really good at his job. The rest seemed a bit lost"
缺點： "The food. The "lasagna" looked and tasted like it came from chef boyardee can"
優點： "All the service was good"
缺點： "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
缺點： "Seemed disorganized getting on"
優點： "The free entertainment was great! Left on time and arrive time. No lost bags and no incidents."
缺點： "Everything was great! No complaints. We flew basic economy so there were no frills and sat in row 26. The flight was safe and"
優點： "The flight attendants"
缺點： "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
缺點： "Rushing from gate to gate after sitting on the tarmac for 30 minutes after not having anything to eat on the four hour flight from PHL. Not being able to get anything healthy because the layover was reduced from 40 minutes to 5. GIVE US SOME FOOD DAMMIT!"
優點： "Landing and deplaning"
缺點： "Literally everything else"
優點： "At Least the Staff was keeping us updated."
缺點： "No good-faith gesture was offered for the long delay. My associate and I completely missed an important dinner meeting with the rest of our team! Our team takes this trip each year and we have always drove. It' short and I then have transportation when I arrive. This year we decided to fly because it's even easier. This particular flight from Phoenix to Vegas took us longer then if we were to drive and I then spent more in RideShare. I won't be doing it again next year."
優點： "Everything happy and in time. Nice staff"
優點： "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
缺點： "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
優點： "Staff was fantastic"
優點： "Everything was good."
缺點： "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
優點： "On time departure and arrival - friendly crew"
缺點： "No own movie screen."
缺點： "Delayed flight, multiple gate changes"
優點： "Full flight, crew worked timely"
優點： "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
缺點： "Tight seating and aisles."
缺點： "Waiting on a hot plane for 2 hours"
優點： "Quick and easy thanks"
缺點： "I'm pregnant, and didn't have time before my connecting flight to get food at the airport. I was sitting near the back of the plane, and was ready to purchase food. By the time the cart reached my row, all the food options were literally sold out. I ate the free cookie and had some apple juice, but wanted something with some protein. I guess I'll remember to pack more snacks next time."
優點： "Seat was comfortable"
缺點： "Gate agent told me my bag would fit under seat but when I got on board found it would not and had to do gate check."
優點： "Flight crew was awesome!"
缺點： "Connected from Cabo through Phoenix... seems that AA has really done a great job with passengers, but luggage is a whole other story, waited over an hour in Phoenix for luggage to come out, of course it didn't make the connection (had to clear customs in Phoenix)"
缺點： "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
優點： "Good preferred seat."
優點： "We boarded on time, we sat in the exit aisle, so we have a little extra room. They offered free movies, which my husband took advantage of. Pleasant flight"
缺點： "Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice."
缺點： "Would at least like a choice of a snack instead of cookies I don't care for."
缺點： "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
優點： "Flight was on time. Plane was clean. Staff very professional."
缺點： "the one flight attendant kept running into my shoulder when I wasn't even hanging out in the aisle. I am okay with getting bumped but when I have someone constantly hitting me and running into me with some force it gets old, plus they all seemed rude. Also no chargers or entertainment for 41/2 hours. Will be flying with delta from now"
優點： "The price was fair and the flights were on time."
缺點： "Bags cost extra, food cost extra, seats cost extra. My knees were in the back of the seat in front of me the entire flight (two exit row seats were empty) and there was no way to move that provided comfort. The overhead bins were full before half of the passengers boarded. The crew was polite, but not kind."
缺點： "Being led to pay to select seats on flight that was only 50% full"
優點： "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
缺點： "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
優點： "See above. Worst flight in 60 years of flying.Their systems failed at every point-- changing flights without carrying over seat reservations "Too close to flight time""
缺點： "Attitude of many employees--" tough on you, suck it up. stuff happens". poor communication re flight change, rejection of AA Advantage Mastercard to pay for baggage check and get boarding pass and seat assignment. Rerouted me by 200 yards to TSA checkpoint I could see was 30 yards away. When flight arrived in SFO the arrivals board never showed it and there was no carousel shown for checked baggage. I finally had to go to customer service, where attendant just pointed to my bag on the floor with lots of others from the flight, shrugged, no apology, and chewed her gum a little faster before turning her back."