Flying business cannot quench your thirst. Not even a glass(in this case a paper cup) of water is onboard. I wonder if the COVID virus can survive in the longer legs.
優點： "Crew was amazing. They were friendly and kind. Very helpful. Made sure I was comfortable and made sure the area was clean and safe."
優點： "All are professional."
優點： "Everything. Very comfortable seat. Great food."
缺點： "Better movie selection."
優點： "Super friendly and accommodating flight attendants. Nice touch with free snacks onboard."
缺點： "Seats get very uncomfortable over time. More leg room."
優點： "Korean Air service was good."
缺點： "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
優點： "Good selection of entertainment"
缺點： "The food"
優點： "Good food. Good communication."
缺點： "More water."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "crew was amazing and movie selection was good"
缺點： "poor business class seats and small screens"
優點： "The flight was shared with Delta airlines on a Delta plane, terrible arrangements. Small seats, poor service, poor entertainment, very bad experience."
缺點： "It could have been better if it was a Korean Air flight."
優點： "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"
優點： "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
缺點： "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
優點： "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
優點： "The staff was courteous and kind"
缺點： "My luggage took over an hour and my 1 bag was covered in a sticky mess that looked like eggs!!! It was gross and they wanted me to fill out a complaint form. That is just unsanitary!!! No form is going to fix that!"
優點： "Smooth boarding"
缺點： "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
優點： "Great smooth flight!"
缺點： "I'm stuck in Korea on Christmas Day instead of being in the Philippines. The Korean Air staff didn't speak English very well and it took an hour to figure out what was happening. I had to pay for my own hotel on top of my resort that I'm paying for in the Philippines and the next flight isn't until 9 pm Christmas day. Worst airline I have ever had to deal with. On top of my five days off this year and two were wasted on traveling. Big waste of time and money. Will probably not use your website or the airline again."
優點： "Superb courtesy and attention."
優點： "Everything was great, i had a connection flight and i did not have to check in like other times."
優點： "some area the A/C does not work"
優點： "The crew was friendly and handled the delay as best as they could. The food was good. Cabin temperature was good."
缺點： "It was raining and the airport was making a lot of announcements about flights that were delayed/canceled but our flight to Korea wasnt mentioned. About an hr before boarding time they changed the gate. The plane we were taking was late arriving. Boarding time was pushed back 30 min. Everyone got on pretty quickly but then we sat in the plane, on the tarmac for over 2 hours. Idk if it was an issue with the plane, or the airport or what. I was sleeping so I didn't bother to ask but my mom was listening. She couldn't hear anything on the PA system. It was too fuzzy."
優點： "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
優點： "Landed safe"
缺點： "2 hours on tarmac waiting....terrible. Didn't eat the food"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Everybody was friendly and courteous"
優點： "Services are great, the people are kind."
缺點： "Lines for the bathroom mid flight."
優點： "Boarding was quick and efficient. Plane was clean, the seats and leg room were good. Cabin attendants were very friendly and attentive during the entire flight. Entertainment system was easy to use and had a lot of movies and other stuff to keep you busy. Headphones and slippers were provided. Enjoyed my flight. Will fly Korean Airlines again if I have the chance."
優點： "Clean, comfortable and professional."
優點： "Awesome trip"
缺點： "No complain. The crew did great service."
優點： "It was very good and I am exciting to get back with Korean air too!"
優點： "upgrade the food quality"
優點： "Food was pretty good too. Great service for the price!!!"
優點： "Air Korea continued to be awesome"
缺點： "Still no laptop plug"
優點： "Spacious for economy."
缺點： "Felt like we could have had an extra meal/more snacks & drinks. Only 2 meals for a 13-14 hour flight."
優點： "Excellent service by a cabin crew that truly tried to make the passengers comfortable, as a part of their professional ethic."
優點： "The service of overall the price"
優點： "The crew and entertainment."
缺點： "I didn't like my seat, no place to put my things, like a seat pocket. No complimentary water bottle like in the previous flight. The food choice I wanted ran out. The choice left was not good."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "comfortable seats...above average food choices"
缺點： "limited selections of the movies they offered....a very long walk going to the next gate to catch my next flight."
優點： "Arrival and departure crew got mix up with no chairs available."
缺點： "I would like them to organize for smooth procedure and no confusion to the passenger. Help and guide them for their travel and be safe at all times."
優點： "in a relatively short flight I was surprised of the quality of the service, the entertainment and how small details were taken care of."
優點： "I flew from Tokyo to Seoul on Korea Air. I was very impressed by how comfortable the airplane was. It had the most leg room of any flight that I have taken in recent memory. The entertainment system worked well and had a number of good options for movies and TV shows in English. Korea Air served a nice lunch on the flight which was a mix of Western and Korean food."
缺點： "The flight had a large number of young children on board. At any one time, at least one of them was crying. But I can't blame Korea Airlines for this problem."
優點： "I had a great flight good service and excellent food."
缺點： "No complaints"
優點： "Korean air's service was the best in the world"
優點： "Very professional crew Great food"
缺點： "Boarding process in Seoul was quite chaotic"
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Have people at the Westjet counter
Overall a pleasant flight.
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
缺點： "The touch screen did not work properly"
缺點： "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
優點： "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
缺點： "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
優點： "Pleasant flight"
缺點： "We were delayed & missed our connection"
缺點： "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
優點： "The space at my feet with the chair in front was a bit akward."
缺點： "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
缺點： "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
優點： "The flight was smooth, the service was friendly, and the food with plentiful."
缺點： "Too much activity in the cabin during the flight."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Crew was nice and efficient"
缺點： "Economy seats don’t recline enough."
優點： "The crew was very nice"
缺點： "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
優點： "The service"
缺點： "The food."
優點： "We got to Amsterdam on time"
缺點： "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "The constant smile conferred by flight attendants through the entire flight."
缺點： "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
優點： "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
缺點： "I would have to dream something up."
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
優點： "Crew was very friendly. Nice that wine was served without charge."
缺點： "Announcements from the cockpit were hard to hear. Food has been better in past."
缺點： "Food had only vegetarian choices. No charging place and ambiance was noisy"
優點： "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
缺點： "there was no lounge close to our departure gate"
優點： "Sandwich was incredibly tasty (although not much filling)"
缺點： "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
優點： "The staff was very helpful and professional. Promp response to calling for attention."
缺點： "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
優點： "Helpful and smiling cabin crew."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "Tiny old cramped plane."
優點： "Flight was delayed for three hours and was a very stressful flight"
缺點： "Flight was not on time and got to destination very very late pier management of aircrafts"
缺點： "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
優點： "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
缺點： "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
優點： "Short-hop flight, fit for purpose."
優點： "Wider seat than most business class"
缺點： "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
優點： "Everything. Staff incredible."
優點： "I really like the spaciousness, the plug ins and general service"
缺點： "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
缺點： "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
優點： "Crew service"
缺點： "Flight delayed."
優點： "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
缺點： "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
缺點： "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
優點： "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
缺點： "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
優點： "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
缺點： "No complaints."
優點： "leg room economy compared to KLM"
缺點： "full flight, no upgrade possible"
優點： "No entertainment or food needed on a half hour flight. Otherwise excellent."
優點： "the seat are comfortable. Flight stewards are responding to anything I need but on the downside, lavatories are clogged most of the time ( maybe because too many are using it.) Another issue is the travelers card, the letters are printed too small that seniors like me can't read it inspite of the fact that I'm wearing my eyeglasses."
缺點： "Improve Size of Visual Monitor"
缺點： "Too cold on the plane, air is very dry, seats are very uncomfortable. The seats are hard. No cushion. No foot rest."
優點： "Boarding was very quick and organized. Crew was very helpful."
缺點： "787 would be nice...."
優點： "seat not very comfortable"
缺點： "too crowded"
缺點： "Delay in arrival caused us to miss this connection"
優點： "The plane and crew were excellent."
缺點： "The food was very bad, not taste. Departure was over one hour late."
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
優點： "Crew was friendly."
缺點： "Boarding could have been more efficient."
優點： "Check-in counter and In-flight crew were great"
缺點： "Very poor quality in-flight snacks, no IFE and wifi"
優點： "Crew was great and so was entertainment"
缺點： "Communication on flight delays/ cancellations. Left our hotel room early to go to sleep in the airport for 8 hours because there was no information emailed out to inform us of a 6.5 hour delay"
缺點： "seat not comfortable, tray table hard to pull out, flight delayed 2 hours, flight crew didnt have immigration card (therefore had to wait in immigration line additional 25 min)"
優點： "Not much. Both flights to and from Manila were delayed. The flight out was delayed pre-boarding by about 15-min and then about 30-min in the plane on the tarmac. Leaving Manila was delayed boarding by about 1-hr and we landed about 30-min late. Philippine Airlines operation has gotten so much worse."
缺點： "Everything. From the chaos at Check-in on the Manila side from the understaffed and overwhelmed employees, to the gate control and communication with passengers at a reasonable time for the delays. Staff at MNL Terminal 2 for PA seem not to care and there seems to be no management that exists."
缺點： "I had an urgent connection to another flight. The staff at Butuan and at Cebu were very helpful, trying to get me on it. The cabin crew were also helpful, but after being advised of my situation the pilot laughed and parked on the tarmac for 25 minutes guaranteeing I missed the flight."
優點： "Yes, my first time Philippines Airlines experience was impressive"
優點： "Yes PAL FA are always excellent and the Pilot Captain n Co Pilot really made us all safe."
優點： "Well organize & very courteous.."
缺點： "So far no complaint"
優點： "The plane was on time"
優點： "Wasnt bothered as compared to previous flights."
缺點： "One hour delay in boarding and taking off and NO explanation from any airline personnel."
缺點： "Broken entertainment acreens. Mine was broken on the way over and on the way back I had a another broken one , they moved me and that one was broken too."
缺點： "waiting 2 hours for the plane to park"
優點： "Smooth fly. Sleep a little bit better not to shaky.some friendly passengers."
缺點： "Food is ok not much but ok."
缺點： "Service, the seats, the vegetarian food is AWFUL, the entertainment is ridiculous and all around just a horrible experience"
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "The seats are not that comfortable and the flight delay was very had. Food just ok."
缺點： "Delay, food, chair"
缺點： "Unnecessary security checks after checks, wasnt allowed to leave the airport like prisoners even with 5hr lay over."
優點： "Friendly, helpful, and patient are the words that come to mind. And very pretty, if that doesn't sound too sexist."
缺點： "#philippineairlines is one of the worst airline. Let's start with the moronic airport system where you have to go the security 3time and then your not allowed to bring water in the airline? They keep mentioning that is the US Dept of Homeland security guidance but Philippines is the only place I travelled with this stupidity. Then they gave you water while waiting and a bottle cap is considered a security hazard? Come on. The airline has few open seat at the first and business class, I offered to buy and told me that it'll cost $1000 and the plane is not even full! #philippineairlines is willing to have empty seats rather getting some needed cash. The flight attendant are so uptight and would give you attitude when ask for assistance...this is a customer service industry, if you don't want to be at your workplace then leave. The plane is old and no entertainment offer."
優點： "Entertainment and the crew was really good"
缺點： "Boarding was terrible. Took over an hour and a half to just board the plane. Could have been done better. Left almost 50 minutes late because of boarding"
優點： "good crew and entertainment"
缺點： "stinky food, fat girl beside me taking up all the room"
優點： "Densapar was a very easy airport to move around in and the boarding seating area was very comfortable. The stewardesses and loading crew were very nice and professional."
缺點： "I’m not sure what is going on with airline seats. I feel like I have to slouch to be comfortable."
缺點： "I was notified once I arrived to the airport that the fight had been cancelled. This created a great inconvenience since I had a work meeting that I had to attend and was not able due to cancellation. I was moved to a separate flight within a different airline, which I appreciate but I still missed my work meeting due to the new schedule."
優點： "flight, service --great"
缺點： "check in --vry problematic."
缺點： "Was a good experience"
缺點： "Manila logistics are horrible. Flight schedule inconvenient for connections and all four of my flights were delayed more than an hour"
優點： "I like that the plane was not very full and I had no seatmate beside me. The staff were attentive to the needs of the passengers."
缺點： "There was nothing I didn't like."
優點： "flight update via email"
缺點： "late boarding ground crew not announcing chnages in the schedule no inflight entertainment PAL app does not work propoerly"
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
優點： "Crew service"
缺點： "No announcement for boarding and flight delayed."
優點： "The crew"
缺點： "Boarding so bad"
優點： "The crews are nice."
缺點： "The plane was shaking and gave me nauseas"
優點： "The lemon butter fish was one of the better airplane meals I've ever had. Boarding was quick and smooth. Taiwanese people take the longest of any nationality to board a plane (they have a series of "pre-seating" maneuvers which cause huge backups). Despite this, the flight attendants politely humored them and were not pushy. Had this happened in the US, the flight attendants would have told them to sit down, get out of the way, and do their aisle stretching exercises and random meanders around the plane AFTER all passengers had been seated!"
缺點： "The plane was old and dirty. The flight attendants seemed more interested in gossiping with each other than greeting passengers (though one or two were very good and professional). Only one flight attendant could speak Chinese. This was not a problem for me, though it was for some of the Taiwanese tourists."
優點： "Crew was very friendly and attentive."
缺點： "Flight was delayed without any communication for the reason. Overall delay was less than one hour but it is frustrating"
I spend over 30 hours on my flight to Krakow instead of 14
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
Great overall experience, thank you!
優點： "Crew in flight was nice and professional Sit in 1st class was comfortable"
缺點： "For this flight everything was good"
缺點： "Late crew caused delays"
優點： "Timeliness, professional staff and crew"
缺點： "Less cramped airplane: there is nothing wrong with the plane itself but every time I have travelled this route the plane has been completely full (this time it was even oversold) so a bigger plane would help"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "The flight was easy and quick. These small planes are actually pretty comfortable."
缺點： "Waiting for a gate in Chicago is never fun. Most people on the plane seemed to have tight connections, and I'm guessing most of us missed them. I only made mine because the next flight was delayed."
優點： "The flight from Honolulu to San Francisco was great! Staff was amazing. Trip was smooth and very enjoyable."
缺點： "The flight from San Francisco to Washington was horrible. Terribly overcrowded and i wasn’t offered a thing until 40 minutes till landing. Then the flight from Washington to Chattanooga was delayed over 2 hours. Which i understand safety comes first but it made for a very long two day trip back from Hawaii."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
缺點： "Rough landing in Washington, smell of kerosene in Sao Paulo flight, otherwise good."
優點： "The connection time Mach very well。"
缺點： "I learned that 3 flight together long hours have no food been sever and we have time to get food from airport. Next time I will do better☺。"
缺點： "All of my fligts has been delayed and resceduled, so instead of 18 hours to go to hawaii, it took me 36h"
優點： "Good communication from crew concerning updates and ETAs."
缺點： "Service was a bit brusque at times, but never unkind."
缺點： "I made a reservation for my whole family and selected seats four month ahead (we reserved 1A, 1B, 1C, and 1D). One day before the departure, United informed me that one of my kid had to be moved to 11B a part from the rest of family due to a flight swap. When we started boarding, I noted someone else was sitting on my seat (1D) with his own boarding pass with 1D written. United crew politely asked if the gentlemen was willing to move to 6B, which his original seating in the system but he refused to do so. We' also personally explained to him that if he can yield the seat so that our family could sit together due to my wife's medical condition but he would not cooperate. I noted Those gentlemen on 1D and 1C are either buddies or coworkers. The crews were looking at each other without offering a solution. I ended up telling the crew that I could sit on 6B so that the plane can leave. The departure time was 20 min late u related my seating issue and de-icing took another 40 min. I am a Global Service member and I am very unhappy about the way the whole situation was created and handled by United."
缺點： "Long flight Very very uncomfortable"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Seats were comfortable, we were in first class. United provided a good selection of recent movies."
缺點： "United stewardesses have little to no interest in their duties. Questions were clearly an annoyance to them. The leg of flight from Denver to Des Moines was very uncomfortable, seats much to tigh, no leg room. Gate staff in Denver were exceptional. United needs to revisit their time for loading. We preloaded, I had a broken leg, I was traveling with a special needs woman. We just reached our seats when other passengers were prodding us to sit so they could board no time to settle. Not impressed"
優點： "Having a nice breakfast at Ruby's in between flights. Houston is a beautiful airport. When my sciatica got too painful from dragging my baggage allover the airports, United instantly got me setup with a wheelchair and a very helpful person that made everything more bearable. The food was overpriced but good."
缺點： "The long walks between domestic and international terminals. and broken people movers. Houston is huuuuuuuge!"
優點： "The flight crew was courteous and efficient."
缺點： "The boarding time lasted an hour as the front desk staff at the gate insisted that I needed a visa travel document for my connection in China (multiple leg journey). What they failed to realize is that nobody needs a visa for China if they’re connecting in transit. It took a phone call and 3 staff members to sort things out. Not something that I want to deal with at 5:00 am. Moreover, due to the de icing, the flight was late and i just made it to my connecting flight in Newark. It was quite a hair-raising experience overall."
優點： "You’re entertainment options far exceed your competitors. The food (vegetarian) was excellent."
缺點： "Smoke on the plane crazy delay"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Seats were very roomy and pilot did a great job!. Boarding went great!"
缺點： "We were stuck on tarmac but this was weather related. No gluten free snacks. Some crew was nice others less so."
缺點： "It was a long delay, which meant I missed my connection at O'Hare even though I had a 3 hour window."
優點： "Crew was nice"
缺點： "Flight was 4 hours late. The seat was so small, I could not open the tablet (folding tablet in armrest). I am 6" tall and medium built. That tablet can only fit a kid"
缺點： "Delayed delayed delayed"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
缺點： "The return flight took about over 4 hrs of delay."
缺點： "I was put on an Air Canada flight and sat on the tarmac for almost THREE hours in MTL. Finally took off and am stuck in Toronto overnight. Air Canada was very unhelpful. I have to sleep in the airport. No food vouchers. Sucks."
優點： "Boarding was quick, staff was friendly and helpful."
缺點： "No in flight entertainment..."
缺點： "A 6:30 pm flight that leaves at 8:15? What is there to like?"
優點： "friendly flight crew. good informations nice plain"
缺點： "- entertanment only with pay??? this is a step backwords...."
優點： "Flight attendants tried.. United booked a hotel room for the night."
缺點： "Poor communication on gate change. Delay on flight boarding, and there were issues with engine. Stuck on the tarmac with no AC, they had us off-boarded since everyone was sweating. Reboarded after, no AC still until takeoff. Delayed more than two hours- this was last flight, and caused me to miss connection flight. Was supposed to arrive in final destination at 11pm that night- ended up getting there at 9:40AM next day."
優點： "Bad good, good service but 5 hours delay"
缺點： "The airplane food and the delay in Chicago"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "The flight was delayed an hour and half. Had to deplane after boarding. No one gave us any information. When arriving at LAX we had to wait on the plane runway for 36 mins before being able to get off. Again no one told us why or what was going on. 5 passengers had to sprint to make our next flight which was international and we almost missed it"
優點： "Can't really remember if I liked anything."
缺點： "Unfriendly crew. Flight delayed by more then 2 hours. We were moved from gate to gate 2-3 times. Totally disorganized."