Flight took off late but ok flight
check-in in Manila it takes 2hrs very long line
優點： "Crew was amazing. They were friendly and kind. Very helpful. Made sure I was comfortable and made sure the area was clean and safe."
優點： "Everything was great!"
缺點： "More dates available for reward redemption"
優點： "All crew was super polite, friendly and professional, the food was amazing, and seat was comfy."
缺點： "The entertainment was poor, bad movies selection, small selection of movies, old movies."
缺點： "More frequent stops for water or drinks or at least larger cups. ."
優點： "service, food, kindness"
優點： "The great service and comfortable flight"
優點： "Flight attendants friendly and helpful."
缺點： "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
優點： "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
缺點： "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
優點： "comfort flight."
缺點： "skipped snack service."
優點： "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
缺點： "They need to offer more water on the flight. Had to keep asking."
優點： "Good food!"
缺點： "I dont know"
優點： "very comfortable seating/sleeping in Prestige (business) class."
優點： "Good is in Vietnam finish"
優點： "Long flight....seats were comfy for economy....nice crew....good overall experience....entertainment was okay for its selection on movies and music."
缺點： "Food got me sick the next day....would have been great if wifi was available"
優點： "Seats reasonably comfortable, service decent"
缺點： "3 of my 4 flight legs were considerably delayed, my luggage not making the connection for one of them. A friend also flying Korean also had delays making me think they are unreliable and extremely disorganized. I don't know what they'll do when they're really busy for the Olympics. Entertainment OK but ANA has much more."
優點： "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."
優點： "Clean bathrooms, courteous attendants, plenty of food and drink! These and more are what you can expect from Korean Air. Attendants are also bi or tri-lingual in many instances and will even bring you water and other drinks if you need it. I never felt dehydrated or hungry like I have on other carriers, and I appreciate this so very much because it isn't cheap to buy a bunch of food/drink after security to bring on the plane just to not starve... NOT on KOREAN AIR - full belly, no chapped lips! They even have hydration spray in the bathrooms and lotion too!! You get slippers, toothbrush, toothpaste, headphones, and did I mention the games and movies on your INDIVIDUAL SCREEN ARE FREE? In case you are wondering... I flew COACH. Another note from this trip on the level of service. There were a couple of people, who I think were Vietnamese. They spoke no Korean and no English. The flight attendants even made an effort to find another passenger who spoke the language to explain the U.S. Immigration form because the forms were in Korean and English as the flight was coming ion from Korea. It was probably also available in Chinese and Japanese since many from there also take the Korean Air flight to the U.S. Still, the couple spoke none of those languages. They were behind me. It turned out that no one else on the flight spoke their language. So what did the attendants do? Well, they filled out the forms for them so they could get to their family, who turned out to be in Houston."
缺點： "I have nothing negative to say. I love this airline!"
優點： "Attentive service, very detail oriented to avoid any mistakes for the traveler"
優點： "Nothing at all"
缺點： "Kayak used a sub company to reserve flights. My husband was involved in a collision at sea and was not able to make the flight due to military deployment status. I tried continuously to contact the sub company to request a waiver or hold on the flight. The number provided kept me on a hold . There were no answers to phone calls from information provided on receipt. Emails only stated the fees that would be imposed for any action I conducted. I will never use kayak again."
優點： "Flight attendants"
缺點： "Clean, great service, good food."
優點： "More legroom Excellent service Good good"
缺點： "Entertainment is dated - not much options and both videos and songs are not the latest. This can definitely be improved with more options"
缺點： "Seat was so narrow, my elbows were stuck to my torso the whole way"
優點： "With three little kids it was nice to be able to load early"
優點： "The food was good"
缺點： "I was shocked there wasn't any wifi on board"
優點： "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
缺點： "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been."
缺點： "Justfly has the worst customer service. There is no way to complain either. There is no executive office. They are not on any rating sites. They just don't care, because they are not held accountable for their actions."
優點： "Awesome trip"
缺點： "No complain. The crew did great service."
優點： "All of the people from Korean Air that I spoke with about anything were very considerate and helpful."
缺點： "No legitimate complaints."
優點： "Overall, very good."
缺點： "Since long flights with reduced body movement tend to create constipation, would be good to increase vegetables, reduce other stuff."
缺點： "Flight change ruined whole trip. Return flight is diverted to another country. Overall it was an awful experience"
優點： "Food was pretty good too. Great service for the price!!!"
缺點： "Flight was delayed."
優點： "Flight attendants are awesome."
缺點： "The guy next to me was very drunk. He scared me a little bit."
優點： "I liked crews courteous speaking and manner that made me feel comfortable and cared for."
優點： "Everything; from initiating reservations, seat assignments, check-in, inflight, etc. Korean Airlines is simply the best!"
缺點： "There wasn't anything that I didn't like."
缺點： "I didn't realize that my flight was not actually Korean Air. It was Korean Air "Powered by American Airlines". So it was actually not really Korean Air. I was a bit disappointed by that."
優點： "The experience was good attendants are friendly and food was good we were fed snacks breakfast and dinner also free entertainment"
優點： "Flight was on time , passengers were updated on the status of flght."
缺點： "Nothing everything is well."
優點： "service, food and great staff"
缺點： "people flying in coach but expects first class service . constantly asking flight crew for things . apart from those passengers , flight is always great with KA"
優點： "Korean Air is my favorite airline to fly. Spacious seats. Courteous staff in the airport and in the sky. Good food. Clean aircraft. Nice amenities. Classy uniforms."
缺點： "The movie selections were outdated and there weren't very many options"
優點： "The flight staff is always a pleasure to fly with."
優點： "한국 국적기라 그런지 모든게 완벽함. 카약 고마워용. everything is so perpect thx"
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
this is a great airline to fly on. I have not ever had a bad experiance with China Air.
優點： "Despite the Covid-19, l'm so happy that China Airlines is operating and safely brought us back to SFO."
優點： "The diabetic meals"
缺點： "Headphones and more snacks."
優點： "Great check-in with Weimao, if I remember right. Got through security fairly quickly. Boarding was fine, a long way to the back . . ."
缺點： "The worst earphones I’ve ever used. They fell out at least 100 times while trying to watch Dumbo. There seemed to be reasonably good programming, but I wasn’t going to continue with those earphones. My ears were sore after trying many ways to get them to stay in my ears."
優點： "Friendly and smiling"
缺點： "No fruits after service for dinner"
優點： "The Crew was Awesome"
優點： "Phone charging, laptop socket, nice legroom and smart recline system means legroom gets better when the guy in front reclines. Toilets clean. New aircraft, attentive crew. AIRBUS A350 IS THE BEST!!!"
缺點： "Food okay could have been better. Entertainment system excellent but television shows section could have been better."
優點： "The Flight was awesome in all aspects, And the Seats were exceptionally comfortable"
優點： "China Airlines have always been consistent in food and service. Consistency is good but the quality is not kept up as well."
缺點： "The quality of food. Maybe the food is okay, the heating up of them tends to be over done."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "The staff was very nice and allowed me to change my seat to be near the door as I had a connecting flight fairly soon after arriving in Manila. This flight was very comfortable and excellent."
缺點： "There was no movie but that is Ok. I just read"
優點： "Crew excellent"
優點： "I like the space between seats. A couple inches helps"
缺點： "Staff just not as friendly as last time on This airline. Audio earphones just doesn’t work welll. It’s double prong so you can’t use your own and there ear buds very uncomfortable and earphones from previous flight didn’t work well either. This really needs fixing. 12 hours this should be a big priority."
優點： "Food, entertainment OK"
缺點： "China Airlines is obsessed with weighing carry-on luggage. They weigh it when you check your bags, and they weigh it again at the gate. What I am I supposed to do at the gate? Throw my stuff away?"
優點： "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
缺點： "Taoyuan airport facilities"
優點： "Living in novotel while staying in Taipei"
缺點： "stuck in Taipei"
優點： "Comfy 777. IFE screen is bigger than other planes. Facilities are newer. It seems to be quiter too."
缺點： "There is one option for the breakfast."
缺點： "The seat pitch is quite narrow makes plane feel crowded. Flight attendant does not pay attention to the request"
優點： "The crew was excellent with services provided. This aircraft was roomier as compared to the first leg of our trip. The flight was excellent and generally very smooth."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Entertainment device is updated and good"
缺點： "Staff at SFO was a little bit loud and mean when they asked the customers to line up—like in zone 1/2 boarding process."
優點： "Checking in from Manila was excellent. The staff was nice and accommodating. The food was good. The flight was on time."
缺點： "My ears were painful the whole time probably because it was a small aircraft."
缺點： "They ran out of food options and i was served meat i could not eat for every meal, thus i ate only rice for over 24 hours. We then sat on the tarmac for over 4 hours with only 1 update,. After an over 18 hour flight. the last that could have been done was to update the passengers so we had an idea of how long we would be sitting there. it is understandable that weather may cause delays, however, it is inexcusable that we were told it would be a 2 hour delay, and were not updated until approaching 3 hours, and additionally, after that, we were told we would be approaching the gate at 10 and were not updated for another hour. The crew should have kept us better informed with the updated delays. They didn't pass out a single snack the entire 4 hour delay, and gave us one cup of water each, terrible experience"
優點： "Great flight attendants, short wait times, free baggage checks and very timely delivery of luggage"
優點： "On time arrival; good in-flight service. Plenty of entertainment options."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Good and friendly service, comfortable seat"
優點： "Good staff, new planes, polite and efficient"
優點： "Staff is friendly and accommodating"
缺點： "The cleanliness of the plane"
優點： "Good price."
缺點： "Late 90 minutes fly. The service is not good."