Service during flight was excellent. The footrest of my premium economy seat DIDN'T stretch out all the way, which defeats the purpose of reclining because my legs can't rest properly. Could you please ask your technicians to look into or re-calibrate the extension mechanism of the footrests of premium economy seats pease? I'll be traveling again in December. Hope it'll be fixed then.
My seat in business classes was so small. I felt so cramped and uncomfortable. The configuration of the seats are too closed for comfort. Feeling so exposed and no privacy. The blanket was so thin but fortunately, the temperature in the cabin was quite warm. The crew was excellent. I was looking to fly with JAL but left a little to be desired to fly with JAL again
flight never left origins of travel
The seat, crew and food for this flight were excellent. I particularly like the arrangement in business class for the window seat, which offers both very good privacy and aisle access. The only improvement needed is the entertainment; the entertainment choices were limited and the hand-held control was difficult to navigate. But overall a very good product
My flight was cancel on American , rebook 4 time? Whe to the airport each time to find out flight is canceled again, ridiculous X just ask for a refund
The seat cushion was worn out. It was very uncomfortable. The service was very good.
Easy flight boarded late but they made up the time
They are all good,but can’t compare with Japanese airlines
優點： "Nice staff"
缺點： "More Movies and TV shows"
優點： "It was a great service overall!"
優點： "Was able to get to get to Narita Airport."
缺點： "Okay and not any issues."
優點： "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
缺點： "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
缺點： "Luggage lost. Tv audio did not work"
優點： "Soo Much Food! Crew was very polite and helpful."
缺點： "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
缺點： "Cabin crews need to learn how to smile."
缺點： "Air on the plane was stuffy"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Nothing to note"
缺點： "Food, could not check in online or preselect seats. Could not upgrade to business class"
優點： "Good food and movies. Flight attendants were great."
缺點： "Tight seating and it was hot. No way to control individual airflflow"
缺點： "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
優點： "good flight"
缺點： "food is ok"
優點： "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
優點： "Food and entertainment was good."
缺點： "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
優點： "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
優點： "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
缺點： "Missing my last fight straight home because of very slow US Customs...)0"
優點： "Food Service Crew actually cares about you"
優點： "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
優點： "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
優點： "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
缺點： "Small airplane"
優點： "Great service, attitude, hospitality. Was never treated this nice on any flight ever. Thought I was a king or prince. And that's how they make you feel. If I can, I only fly JAL and especially the flight JL9"
缺點： "The fact there are many airlines which can't even get close to what JAL can offer and even if they try, employees won't be able to match it because of the cultural differences. Makes me sad that other airlines (I won't name them) can still be in business... they need to fly JL9 once and hope they understand."
優點： "Glad to make it to Japan safely and back in one piece"
缺點： "No individual AC vents to stay cool on long flight."
優點： "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
缺點： "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
優點： "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
優點： "Flight attendants and ticket agents were very nice and helpful."
優點： "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
優點： "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
缺點： "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
優點： "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
There were no snacks in a 31/2 hours flight very strange
No Air Canada rep at the ticketing desk. Spoke with United (assumed partner) and they directed me to wait in the Air Canada line. I was 2 hours early for this flight since it was international. No one ever showed at the Air Canada desk so I spoke with United again and they said that Air Canada transferred the plane to them (truth?) and pulled up my ticket. The ticket was denied due to a carry-on limitation (is this real?). United cancel the flights and started to rebook but they said they had no authority to rebook since it was with Air Canada. After 3 hours of being on hold and speaking with multiple people at Air Canada they informed me that the United canceled my whole trip and marked it as a no show (again, 2 hours early). They refused to rebook or refund.
At Seat D19 headphone jack had a problem. No entertainment!
缺點： "delayed. gate changes"
優點： "courteous staff"
缺點： "no food, even for purchase, was offered no snack for 3 hour + flight"
缺點： "Food could be improved!"
優點： "Boarding was smooth"
缺點： "More entertainment choices"
優點： "Service counter staff was helpful to confirm seating although I did not like being put on standby. This happens too often with Air Canada."
缺點： "Stop the overbooking!!!!!"
優點： "Not much ch, safe arrival in BCN, the captains communication."
缺點： "The crew felt like they were wanting to yell at people and they took power pride actions to do so. If I did not know better, I thought there was a moment when the meal service was actually being tossed...but that would require effort and exertion. Asking for ice is a no no, please do not do so."
優點： "Very little was good. I got there safely and that's nice."
缺點： "They lost my luggage for eights days, haven't given me any compensation, every single flight was delayed and no seat upgrades or apologies were given. Never again."
優點： "The crew was amazing - so friendly and attentive to everyone on such a long flight."
缺點： "The seats were really tight for a 13+ hour flight. The meals were also not great compared to other airlines flying internationally."
優點： "I didn't eat but everything else was awesome! Thank you"
缺點： "no entertainment"
缺點： "The television screen with on-board entertainment options didn't work properly, so I was unable to watch movies/television or play games. This was disappointing as it was a fairly long flight."
優點： "It was amazing and super easy. I cant wait to go back."
缺點： "I wish they had a meal and free checked luggage. Not the worst, but not the best part"
優點： "Spacious seats"
缺點： "Rude staff, delays both to and from Toronto on my flight and numerous others."
優點： "Flight was delayed leaving Dallas due to crew members arrived late."
優點： "On time."
缺點： "Entertainment system at our seat not working AGAIN. Had to wait 40 minutes at back of plane after using washroom. Isles blocked by drink cart."
優點： "The most important thing of course is that we arrived safely of course. The plane was clean, the staff members were polite."
缺點： "The seats were so small and terribly uncomfortable. I looked it up and it seems they are some of the smallest seats in the industry. They packed the dreamliner with more seats than it was meant for, making it really cramped for an international flight. Most people had to sit with their feet in their chair because it was so uncomfortable, and my knees were jammed up into the back of the seat in front if I put them down. And I'm only 5'7" so I can't imagine what it would be like for people 6' and above. The seats are hard, narrow and sloped at an odd angle. The bathroom design is poor - the lids of the toilets will NOT stay up and come crashing down on your back when you sit down (disgusting!!). I tried 4 toilets before I could find one that worked without the loose lid. Also the food was really inferior. It is the worst food I have had on an international flight, and I have flown many trips including Delta, Emirates, British Airways, Air France, Lufthansa, Singapore Airlines, etc. There was also a much smaller movie selection than I am used to. Overall it seemed like a budget airline and was one of my least comfortable trips."
優點： "Staff communicated delays well, and they were polite once we got going. In flight entertainment offered was good, but heard some passengers having trouble with their screens not working."
缺點： "Delays, delays, delays. Theme of my vacation. When we arrived in Dallas we had no idea what baggage claim we were supposed to be at. There was no announcement, flight information displays didn't say anything."
缺點： "Plane delay due to passenger on cell phone before takeoff"
優點： "On board entertainment available and more room. Not a full plane"
優點： "The flight attendants were vey kind, and the landing was very smooth. It was an excellent flight."
優點： "I had leg room where I was seated. Short flight."
缺點： "I had to be moved a second time during my travel. No entertainment. So far, the most uncomfortable connection Ive had in my trip. The emergency door i was sitting next to was leaking water, which kinda worried me."
優點： "The crew was nice, accommodate well. Sit lean back okay, good convenience of charging mobile device. Food was okay. Entertainment good choices."
缺點： "Where do I start? Baggage check in is horrible and long. Wait in line for 1 hr with all counter open. Process just too long and too slow. Unclear of instruction for paying extra baggage. Security at gate taking too long to get through. Seat is too small, a larger person took almost 1/3 of my seat for the duration of flight and he wasn't that big. No noise control in aircraft, couldn't sleep at all (9hrs flight), kids and adult taking, playing like there home. The cabin smell very very unpleasant, due to body odor of passengers. Only 4 restroom for whole economy class, but 6 restrooms for 40 passengers of business class Due to the region of the air liner at, majority of passengers were rude, obnoxious, loud, and really really smell."
優點： "Great free movie selection to watch on the flight!"
缺點： "The crew and gate check-in assistance is mediocre. Their attitude is one of indifference. This group is probably just a little better Spirit Airlines, which I consider the worst airline I have ever flown on. Also, I had to pay exorbitant flight change fees. These flight changes should be free. If I have the option, I will not use Air Canada in the future."
缺點： "The flight was delayed for a long time, after so many frequent changes. The airline did not even give an excuse or explanation for the changes and the delay."
優點： "Crew was very nice and efficient in serving and helping you. The entertainment was nice, you could watch a movie or different TV shows if you wanted."
缺點： "The drink was a little small and they don't leave the can with you anymore, only the plastic cup drink is served in."
缺點： "Flight out of Newark delayed so we were going to miss the connection. We were rebooked to fly via London but we lost 6 hours in Rome. Air Canada attendant at Newark said the flight was always delayed and passengers regularly needed to be rebooked. You should recommend air Canada cancels selling this itinerary or bringing the Newark flight forward to de risk any delays"
缺點： "Very uncomfortable seats, very tie space between seats, very slow to get off from the airplane in the arrival. Cero entertainment video center."
優點： "The gate agent was in a really good mood, and I made her laugh, so she bumped me into business class. The flight crew was awesome."
缺點： "Old, sad, smelly, loud, poor upholstery, seat structure so old and so stressed the guy in front of me was almost in my lap."
缺點： "Canada Airlines lost my luggage and I still don't have it."
優點： "at least a packet of crisps with your drinks of juice and water"
缺點： "no movies and music-earphones"
優點： "The movie selection and the food was great! The crew was friendly and helpful."
缺點： "The lack of space in the cabin was very uncomfortable."
優點： "Entertainment selections and accommodations for not being able to make my connecting flight do to delays were good."
優點： "They were on time and the flight crew was very nice."
缺點： "The seats and the plane was just too small for such a long flight."
優點： "Entertainment, and a comfortable flight."
缺點： "Announcements were not loud and clear when boarding. No complamentary food or snack was offered."
優點： "Never thought Canada air is so bad in international air services. Would never use Canada Air for my international travel in the future."
缺點： "no entertainment in flight during almost 3-4 hours of flying time."
優點： "Idont like a bit."
缺點： "It was to noise inside the cabin,no space for my carry onl lggage,they only free coffe or soda,any thing ealse you pay,eg. coffe was cold,next time i will think over before take fly."
優點： "Pros: The onboard crew was nice. The entertainment was good (nice selection of television and movies) There is an entertainment touch screen for each individual."
缺點： "Cons: They moved the gate THREE times! We had to walk all over the airport because they were so unorganized. The seats were VERY uncomfortable. It was difficult to sit for even a few hours. There are no snacks unless you pay. The entertainment touch screen is of poor quality."
優點： "Superb! Great flight, great food, great service! Will definitely fly Air Canada again!"
優點： "The food was very good, and the alcohol was free even the second time around which i liked"
優點： "The process through Heathrow was easy and efficient. Boarding was fairly quick for an international, large flight. The staff were always accommodating and friendly. I was comfortable in the seat, I am a small person but I did notice that the seat was significantly larger than other flights I have been on, and appreciated the entertainment, which had a great selection of movies."
缺點： "The meal served was very nice. The snack served after was a spicy chicken wrap and I really must question the wisdom of serving anything spicy in an enclosed environment with a limited number of toilets."