優點： "The flight attendant say right in front of us, she was very personable, and you could tell that she cared for the safety of each passenger. She made sure everyone followed the flying protocol, but she was nice about her delivery in making sure everyone followed the rules."
缺點： "Flight was delayed. Not necessarily the airlines fault and in hindsight it was likely for the safety of the passenger but it was challenging making it on time to out event."
缺點： "No entertainment. No WiFi. Lots of dissappointed people."
缺點： "Seat choices that were aisle or window for free"
缺點： "Fog in Philly. AA should have diverted our plane to a bigger airport where AA could have serviced us (eg. Washington DC). Instead AA diverted us to Salibury/Ocean City!! We missed our connections."
優點： "The crew was great!"
缺點： "Would have been better if the flight attendant didn’t drop another passengers drink on me. They gave me nothing for being sorry."
優點： "Crew was nice and flight was very smooth."
優點： "Great stews"
缺點： "Food, 1st class had granola bars. Live tv was advertised, but not available"
優點： "I arrived safely at my destination"
缺點： "Flight was turbulent, plane was messy, crew had a hard time noticing when passengers needed anything."
優點： "Excellent seats and early arrival"
缺點： "Lack of food choices or entertainment"
優點： "Pleasant flight crew!!"
優點： "Nice crew!"
缺點： "Flight delayed"
優點： "Our neighbor was fun to talk to."
缺點： "We didnt make it to Aruba because our flight was delayed for 4 hours so we missed our connecting flight."
優點： "I enjoyed everything!"
缺點： "No complaints!"
缺點： "Again, I paid for extra legroom when I purchased seats for a British airways flight and at check in I was rerouted to an American Airlines flight. The seats were the same in the entire aircraft except for first class. I want a refund!"
優點： "Cabin crew was pleasant"
缺點： "there was a delay and no one was saying why? the flight was over an hour late"
缺點： "Didn’t know basic economy has 1 personal item and 1 hand carry and I was told my the staff to pay for baggage my bag was canon soxe btw"
優點： "Friendly crew, excellent food options, very clean cabin."
缺點： "I had to pay for water."
優點： "Easy check in and Boarding"
優點： "The seats seem to be shrinking. The flight was flawless."
缺點： "Tight seats, but I guess that is going to be the norm now."
缺點： "1. Crew on the PHI leg was not very friendly. 2. No entertainment on the PHI leg, but I did get to know my two neighbours which I wouldn't have if there had been entertainment. 3. Of course, the seats in economy were poor. My feet became very swollen."
缺點： "Delayed due to no available gate attendant. Limited ground crew."
優點： "On time! That pretty much says it all. I think American did a great job at everything they had control of."
缺點： "Having connecting flights that seem like they are miles apart. I’m sure there is a good reason for this but it is annoying to have to change concourses at these huge airports."
優點： "Nothing special just another flight another day"
缺點： "AA...they delayed flights and were very unprofessional. i will definitely choose BA over AA anyday."
優點： "Short flight"
缺點： "Attendant at gate insisted my daughter's carry-on bag get checked because he put it crooked into the sizer. When I adjusted it and showed him that it fit, he still insisted that we check it. Unpleasant way to start our trip."
缺點： "No message to call with passengers with kids to board first or any military personnel boarding first."
缺點： "Economybseats are very uncomfortable. No food. Baggage flow to arrive"
優點： "Great landing, given there were issues with the flaps that slow down the plane. It was a short flight, so there wasn't as diverse entertainment as you would usually get on a longer haul. Typical AA biscotti and beverages."
缺點： "Airport experience at Hamilton. Arrived 2.5 hours early and we could not enter through U.S. CBP because we were too early.... We were told we needed to run our boarding passes by the check in counter agents prior to being able to go through for CB&P."
優點： "The crew was amazing - agreeing to work extra because it was Christmas eve and they wanted us all to get to our destinations for Christmas. They were very gracious and helpful."
缺點： "We were over an hour late to leave. I understand the reason for the delay because of weather. What I was disappointed in is that the delay was not announced until our actual scheduled time to leave. It meant people coming to pick me up didn't get the change information in a timely manner."
優點： "Clean and on time flight!"
缺點： "The Food"
優點： "On time, good service."
優點： "I liked that food and entertainment was included without additional charges, even a glass of wine."
缺點： "Not too comfortable to sleep in."
優點： "Full flight, crew worked timely"
優點： "Uneventful and on time"
優點： "Leave and arrive on time"
優點： "The flight attendants were incredibly attentive"
優點： "Flight from Lax to Lihue. Very comfortable, crew enjoyable entertainment with options"
缺點： "Everything about the flight from.Boston to Lax"
優點： "Entertainment and meals"
缺點： "Crew could of been friendlier"
優點： "friendly staff and good entertainment options"
缺點： "Uncomfortable seats"
優點： "I have had the most uncomfortable seat ever. It felt like there was a huge ball under my seat."
缺點： "My flight was cancelled, then rebooked three times, when I finally was able to fly almost 24 hours later, the flight was delayed by over an hour. Not acceptable service at all. Not interested in ever flying with American again."
優點： "Our experience was very smooth. We appreciate all the work that went into making this a pleasant experience for all of us."
優點： "The amount of food we received was very unexpected and it was in abundance! The crew was awesome and friendly."
缺點： "I wish I could have picked my own entertainment to watch. But what was shown was entertaining."
優點： "Crew was very pleasant, boarding efficient."
缺點： "Food was very mediocre but nothing new in air travel. The biggest complaint is that there was no individual light available for each person to sue to read. On a transatlantic flight of 10+ hours that is not overnight, it is a bit much to expect customers to fill that much time if one cannot read because the lights aren't working. The flight attendant said it was a very old plane as the reason why, not exactly what one wants to hear. Also, the plane was different than the one I prepaid my seats for, thus the money I spent on bulkhead seats was wasted as we just got two normal seats. Not a good experience."
優點： "Crew was very courteous."
缺點： "Delayed departure."
缺點： "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
優點： "Once we boarded, business class was very good."
缺點： "Food was pretty bad, dinner and breakfast. No taste at all."