KHH - BWI
缺點： "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"
缺點： "Except for Ginette , the rest of the crew weren’t courteous or polite. Couldn’t wait for you to complete your meal to clear up."
缺點： "The seats were tiny! I'm a big woman, but not a huge one and I struggled to get my belt on. Considering how nice their seats are, this is one of the smallest seats I've ever sat in!"
缺點： "The flight boarded twenty minutes late despite the plane being at the gate early scheduled departure. Baggage took another forty minutes to load. Then they decided there we were overweight (data that should be known before the cargo was loaded) and off loaded two people. Then after another delay they realised that off loading people meant off loading their baggagge, total delay nearly 2 hours The hedset socket on the entertainment system did not work The USB port did not work THey ran out of food after serving three rows, loaded four sandwiches, no wraps and 2 cheese plates for a full evening flight that was over 5 hours in duration including the delays."
優點： "The crew was great and provided a quiet environment for the red eye flight."
缺點： "The boarding process needs to be reevaluated. Perhaps the plane should be boarded from the rear to the front or from window to aisle seat. These suggestions would streamline the boarding process."
優點： "Seating had more space, the crew very relaxed and good humour as well as professionalism."
缺點： "Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft."
缺點： "On Time. Delayed advice 3 times."
優點： "This was a quick flight - 39 mins I also got an upgrade too"
缺點： "Seats and screens, usb charging points"
缺點： "Flight was delayed 3 hrs"
缺點： "Seats what happened to towlets after food Also never asked if we would like water etc I felt invisible"
優點： "Awesome Customer Service"
缺點： "More space."
優點： "The seat was cormfortable and the entertainment was dope!"
缺點： "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
優點： "Easy flight. Free drinks and snacks. Nice crew."
缺點： "No individual entertainment. Do not help those that are AA members"
缺點： "There was room for my carry on, although they said it was full and cheked it"
優點： "The boarding process and its ease"
缺點： "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
優點： "great trip and crew"
優點： "The crew skipped me for breakfast and i had to ask for food."
缺點： "The food was not very good. Bread rolls stale and inedible. The rest of the flight was good."
優點： "Checking in with my Mum who needs assistance was excellent."
缺點： "Lack of Entertainment."
缺點： "the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful"
缺點： "Pushy crowd.."
缺點： "Over 45 mins for bags to get on the belt ? Ridiculous. Won’t fly with AA again"
缺點： "Waiting for 30 minutes a Dublin to dock."
優點： "I liked the room."
缺點： "There was no entertainment. Could not get seats together."
優點： "Couldn't get own crew closed gate and would not open door."
缺點： "Crew closed gate before the 10 min delayed time, knowing connecting passengers would not be able to make it. From a flight 10 min late."
優點： "Good legroom on economy"
優點： "Arrived ahead of the scheduled time"
缺點： "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
優點： "Teeny little plane but easy (early i think!) boarding process and nice flight attendant."
缺點： "We were in quite a long line to take off and when we arrived in bmore there was no one to manage the jet bridge and we sat for a little while. Seems like these issues should be easy to solve - you know when the plane is arriving for over an hour!"
缺點： "Super tiny seats"
缺點： "Same is last."
優點： "Flight crew were very apologetic"
缺點： "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
優點： "Amazing and comfortable"
缺點： "We left a little late."
優點： "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
缺點： "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
優點： "We took off and landed safely."
缺點： "Felt very low budget and cramped."
優點： "Legroom was great!"
缺點： "Getting canned and put on a flight five hours later. Good job AA"
缺點： "The food"
缺點： "Food and drinks could be better"
優點： "I was under the weather and she was very very very helpful Mary and all AA flight attendants are great I will fly AA as often as I can because of Mary"
優點： "The staff were very friendly and helpful"
缺點： "Bag checkin had already been done online but did it again in terminal, weigh in lady not helpful or friendly, quite abrupt. Onboard seating cramped and worse when front seats were reclined."
優點： "-Efficient Boarding -Great flight attendants -Communicative Pilots (flight time, number in line on runway, etc)"
缺點： "Did not dislike anything on this trip."
優點： "Smooth flight, got in early."
缺點： "Breakfast was average. Could do better"
優點： "Dreamliner plane"
缺點： "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
優點： "Got two seats to myself."
缺點： "I don't even know who our flight attendants were. Did we have them? Isn't that a requirement?? Guy in seat in front of me was super rude (yes, I know it's not the airline's fault.). Terrible turbulence (again, not AA's fault)."