每天清潔，並在 高雄市飛往 舊金山濱海區的機艙內安裝HEPA高效濾網
優點： "Was able to get to get to Narita Airport."
缺點： "Okay and not any issues."
缺點： "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
優點： "Great seat, cabin crew was fine."
缺點： "Too much confusion trying to just find a shower in the lounge"
缺點： "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
優點： "Crew was professional and friendly"
缺點： "Continuous improvement"
優點： "The crew amazing. Food was great"
缺點： "Movie selection"
缺點： "Entertaining in English"
缺點： "Trip to Manila from Tokyo was delayed for 3hrs plus"
優點： "The crew"
缺點： "The foods could be better not up to the standard of EVA air on economy class"
優點： "was not able to board and was checked in 4 hours in advance"
優點： "Very professional staff, smooth boarding process."
缺點： "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Boarding was quick as i've come to expect from DFW."
缺點： "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
缺點： "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
優點： "服務 電影 雪糕"
缺點： "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
優點： "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
缺點： "Flights should enter from back to front that way you're not waking over people to get your seat.-"
優點： "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
缺點： "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
優點： "Excellent service - delicious meals"
優點： "Crew very polite, friendly and respectful."
缺點： "Flightsame as"
優點： "nice flight."
優點： "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
缺點： "None whatsoever."
優點： "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
優點： "There was more leg room than most airlines, friendly staff, and good movies and food selection."
優點： "Simply excellent !!!"
優點： "I was accompanying my 92 year old mkm, flight attendants were so helpful in every way."
缺點： "Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone."
優點： "Service was polite and efficient"
缺點： "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."
優點： "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
優點： "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
缺點： "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
優點： "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
優點： "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
優點： "Service was amazing and made me feel like I was in first class."
缺點： "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
優點： "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
缺點： "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
優點： "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
缺點： "Selection of video entertainment could be increased and improved."
優點： "Direct flights from San Diego to Narita. Easy connections for other countries. Good food. Luggage allowance."
缺點： "Seats are a bit hard and do not recline enough. Would trade legroom for more angle on the seats."
優點： "Attendants were very supportive. Food was very good."
缺點： "Restroom smelled bad"
優點： "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
優點： "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
缺點： "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"
優點： "Friendly staff"
缺點： "only drink provided but no snack"
優點： "On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement."
缺點： "Food is not that good"
優點： "Best and consistent service."
缺點： "All passengers were onboard but the captain said that we need to go out and change to another airplane at different gate too (note: the changes made after passengers on board)"
優點： "Since I had back pain,I really like that I could checked in two luggages. Thank you so much!!"
優點： "Soft chair."
缺點： "The stewardess was been chatting with the passenger the whole time and she called everyone a "darling." You have to pay for your snack and there are no entetainment. But like I said...I don't care because it's only a short flight. What I care is the flight being delayed."
優點： "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
缺點： "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."
優點： "Everthing was up to the mark"
缺點： "Everything was satisfactory"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Comfortable seating Brst service"
缺點： "Very few Good Hindi movies Increase the no and quality of Hindi movies"
優點： "Excellent crew"
缺點： "It was nice experience"
優點： "The staff is very customer friendly. One of the best. I"
缺點： "In general the toilets are clean but for this trip they weren’t very neat."
缺點： "Flight was delayed for 4 hrs, the additional delays st the arrival airport."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Again the food was excellent"
缺點： "Not enough operational toilets"
優點： "Food was mediocre and passable."
缺點： "Rude behavior of Cathay Pacific Staff"
優點： "Service was very good. Food was decent. Surprised CX served dinner early in the morning Pacific time right before arrival at SFO instead to breakfast."
缺點： "There was an extra layer of normal security check at the HKG gate 15. The male team leader, probably in '50's, with two bars on his shoulder was extremely rude to the passengers. I was at the front of Economy class when a female Asian passenger walked up in the Business class ilne. He naturally tendered to her first and let her and directing her to a lower security ranking staff t the other side of area. All fine and dandy. But seconds later, a Caucasian male walked u,p indicating that he was with that female Asian, the security guard got real mad, shouted at the Asian woman who by then was some 20 feet away that next time she needed to tell him he was with someone. When it was my turn to go into the secured area, there were to guards available standing side by side, a male and a female. He let me and pointed toward the two guards. I asked him which one, he didn't answer. I asked a second time, "Male or female", he still didn't answer, just pointed his finger toward the two guards. His attitude was totally unacceptable."
缺點： "Needed to use two sections train and bus for transit. Entering airplane using stair layer very inconvenient for customers."
優點： "Staff were nice. Lots of legroom"
缺點： "The food was pathetic. Bland and smelled funny. Chaos at luggage retrieval. For some reason they were pulling bags off the conveyor belt, even before it was full. So had to run back and forth to check."
優點： "Disciplined, timeliness."
優點： "The airline stewardess are nice Smile"
缺點： "The Cx892 restroom floor was wet, the paper towels kept falling down, the sink was got stuck"
優點： "Inflight crew"
缺點： "There was no wheelchair assistance for one of us ,while the other had.we we're told there was no staff to help with wheelchair! The inflight entertainment options are very poor when compared to Singapore and Emirates."
優點： "Excellent meals, excellent entertainment system, great staff"
優點： "Upgraded seats"
缺點： "Same Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."
優點： "I had three previous satisfying flights in this airline- this one was not so and unfortunately it was a long flight."
缺點： "Tris time thenplane felt old, my headset didn’t work, the food was not satisfactory ( I ordered vegetarian), and the staff was just not very friendly."
優點： "早餐是粥 很棒"
優點： "Other than loading and lack of information, the in-flight service was world class."
缺點： "Four travelers were seated in 4 different areas on flight from Hong Kong to San Francisco flight. Three of us of us were senior citizens. Two had disabilities and were.not accommodated in any way by Cathay Pacific (CP) while loading in the four areas of the plane. Those of us that we're physically able could not help those with mobility issues because of the proximity of the seating, I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well. I traveled internationally to Asia three times now on CP and the first two were excellent. In the past had had flown other carriers on out trips to asia. This experience on this flight was beyond bad. I had plan on several more trips to Asia the next three years, and I will say that at this point, I will not fly CP again. Something needs to change. A call to me is in order. I witnessed several gaps in CP systems and other issues with training the staff. Your survey did not specify the flight crew. Except for the loading issues and the lack of information about Customs being.closed at SF, the service was world class...what I had come to expect from CP"
優點： "It was a lovely flight. Food/drinks were excellent."
缺點： "Toilet cleanliness needs to be better."
缺點： "Gate change from 34 to 4 in hgk airport was too far."
優點： "Food is great!"
缺點： "Bathrooms are not as clean."
優點： "Agent actually walked me to my connecting flight due to short turn around time which saved me from having to search the way by myself."
優點： "Great food, great movie selection."
缺點： "Delay in serving wine for 12hr flight, then did not refill wine with dinner service. Also ran out of breakfast dim sum."
優點： "Flight attendants were very helpful in helping us find storage space for our carry-ons in a crowded plane. Very polite and attentive service."
缺點： "On time - all good."
優點： "booking price was a great deal. flight attendants was awesome! she gave a headache pill for my wife that helped a lot. thank you"
優點： "The stewardesses were super helpful, quick to respond and the pilot even gave regular updates."
缺點： "Bumpy flight and the crew didn't really come around to check on what the passengers needed aka water etc."
缺點： "Food seemed old and crew was too busy"
優點： "keep it up"
優點： "2 full meals and snacks, gave you a little blanket and pillow. A lot of movies and music to choose from. Able to walk around and stretch. Most crew very helpful."
缺點： "Middle row every time and difficult to get out. Always out of the Asian meal choice if you weren't Asian. No one followed the directions the crew gave for boarding and crew seemed unable to fix that."
優點： "Need more movie selection on classic"
優點： "The flight attendants were top notch and very busy and efficacious. I was impressed that they were always so helpful, courteous, and energetic even after a 12 hour flight!"
缺點： "Very uncomfortable with POOR AIRFLOW, mid way in the economy cabin, next to window (seat 44k). It was like trying to breath through a straw. I asked flight attendant if they could check the air flow, and her answer was that the temperature was 23C and everyone one else had blankets. My concern was not with temperature but FLOW. SO I went to back cabin (6 rows back) and the airflow was much much better and I could actually sleep. So bottom line there is an airflow issue mid economy cabin on the central AC jets. They should address this by putting back in air nozzles or checking actual airflow on these jets. This is very uncomfortable on long flights. Not sure I would fly this jet again for this reason."
缺點： "Food was worse no snacks at all"
缺點： "Cabin crew was poor in English communication skill. I remain skeptical how the cabin crew could effectively communicate to passengers in the case of an in-flight or ground emergency. Pillow covers were filthy. There were body fluid stains and long hairs stuck to the covers. I went through and rejected four of them. Inflight service was good but there was an unwritten Cathay Pacific rule that I was not aware of.........each passenger is restricted to two alcohol beverage drinks in any one hour period."
優點： "It was clean. Service was prompt, but my earlier flight was better because attendants were more attentive and accommodating."
缺點： "Bathrooms weren't cleaned as often. Toilet seat covers were out both times I used the bathroom (same). Drinks were okay."
缺點： "We missed our connection because Cathay was delayed. They booked us in a nice hotel in Hong Kong but failed to reimburse us for food as promised. In fact, no one was able to prove us with proper information on how to handle refunds. The next flight was late over an hour. No reason provided. Overall, no one knows what's up and any inconveniences are the customer's problem to deal with."
缺點： "The flight was delayed by almost 4 hours from Hong Kong. There are elaborate security check at the last minute. Not even sure if it was just to kill the time. Because the departure time kept moving to later and later time."
缺點： "one of the cabin crews threw the meal to me :("
每天清潔，並在 高雄市飛往 舊金山濱海區的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 高雄市飛往 舊金山濱海區的機上會提供口罩
從 高雄市飛往 舊金山濱海區的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 高雄市飛往 舊金山濱海區的彈性機票