KHH - LGA
缺點： "on time departure"
缺點： "They canceled the flight"
優點： "Gates, delays, changes"
缺點： "Boarding was a mess. No opportunity for priority boarding. Flight crew no help. Just another hum drum experience."
優點： "Friendly staff"
缺點： "Rickity old plane. Needs updates badly. No drink service options. Cash only bar? Hello, this is the 21st century calling the 20th... You can have your plane and payment methods beck."
優點： "I was just happy to get a flight out early the next morning when my Thursday afternoon flight was cancelled."
缺點： "I ended up in a middle seat due to having to be rescheduled, but it was still comfortable."
優點： "Very professional and friendly."
優點： "Volare con American"
缺點： "No snacks offered! No alcohol drinks offered!"
缺點： "Not flying."
優點： "The flight board on time, the crew was hospitable and seat was comfortable."
優點： "The seats were comfortable and the employees were very nice"
缺點： "The flight was super delayed."
優點： "On time"
缺點： "No refreshments"
缺點： "Delays, the crew members lied a lot about our delayed flight and they were extremely rude."
缺點： "Very slow to board and deplane"
缺點： "The pilots did not show up for my flight after my other connecting flight was delayed and a previous fkight had been cancelled."
缺點： "Not updating flights at the airports or apps, our 3 flights that we tried to take to get us home were canceled I had to fly stand by ALL day Saturday, went through security three times, and have been standing at a ticket counter for ANOTHER DELAYED flight. I am disgusted and will NEVER fly American again and will let friends and family know to fly SOUTHWEST"
缺點： "Had to fly to JFK instead of LGA. so inconvenient"
缺點： "I found out that my original flight (Wilmington to NY) was canceled 5 hours before it was scheduled to leave. I was rebooked on an earlier flight to Charlotte, which I could do because I had coincidently finished packing early and lived close to the airport. At the airport, my new flight was delayed, which could have caused me to miss my connecting flight to Boston and be stuck at the Charlotte airport overnight. I was then rebooked on a flight that was leaving to NY, with a connecting flight to Boston at 7."
優點： "Flight was smooth, boarding was smooth, made good time in the air despite slight delay"
缺點： "We sat on the plane at the gate and then on the tarmac for quite awhile after some delays, but the air conditioning wasn't working. It was incredibly hot, uncomfortable, and I felt sick due to the temperature in the cabin It's just unacceptable to have to sit there in that condition!"
優點： "The leg room on these flights is becoming a joke. I purchase upgrades seats always and was appalled on this trip how aa seems to be trying to rip off customers more and more with any trick they can come up with. My extra leg room was barely acceptable for any flight. I can't imagine those behind me."
缺點： "I really will avoid AA at all costs now. Just feels like a rip off every time I fly with them and their crew is rude."
缺點： "Always a problem with these guys"
優點： "It was cool"
優點： "The pilot was awesome! I felt very safe, and he was personable. He was very communicative about our short delay on the runway and also about the storm that we were passing. Very nice crew as well!"
優點： "Staff was pleasant"
優點： "The cookies were good"
缺點： "The gangplank was broken. It took so long for them to ascertain the situation, move the broken gangplank away, move the plane from gate B15 to B16, load passengers & luggage and take off, that I missed my connection in LaGuardia. I had to get a standby flight & thankfully got on. Why wasn't that equipment checked out long before it was used?"
優點： "Flight attendants."
缺點： "Last Friday I had booked my flight for 8am, but when I woke up at 5am I found that they had just cancelled my flight without reason or rescheduling at 4:30am. I called the flight (American Airlines) and was put on hold for 45 minutes. Once I was able to get a hold of someone I rescheduled my flight to 7am, which was very rushed. I still managed to reach on time. my 1st stop was LaGuardia and there my gate was exchanged several times and my flight was delayed for 2 hours to Montreal Canada. I reach Montreal and missed my connecting flight to Winnipeg. Again American Airlines did not reschedule for me, the best they can do is give me a $12 voucher for food. So I get my rescheduled for a flight 3 hours later with an additional atop to Toronto. Unfortunately due to all these circumstances I miss one of the wedding events. I was supposed to reach Winnipeg at 4pm but end up reaching at 12:30am. When returning from Winnipeg, I came across more problems. My flight was cancelled due to weather, and again it is delayed for two hours. Our plane had left the gate and so when the airports in NY were closed we were far from the gate. They made us take our luggage and walk back to the airport. There were no clear instructions given and again I had to reschedule. I was stuck in a country with no family or friends at the airport two hours short of a 24hour day. I am really disappointed in the kind of treatment I received as a flyer, and I have flown many times with other airlines. I also don't buy from Kayak, and this will be the first and last time I ever do."
優點： "Crew was very friendly. It was very comfort and the seats are very good."
缺點： "They changed the terminal for departure three times. Every time it changed al lot of people had to take the shuttle between terminals again. I don't think it was American Airlines fault, but the la guardian airport was not really customer friendly"
優點： "Delayed 3 hours"
缺點： "Rude people"
優點： "Nothing !"
缺點： "My flight was delayed an hour before being departed. And then canceled and then they moved my Flight and that flight was delayed too. I miss my grandmothers service, I am very upset to say the lease. I am not pleased at all."
優點： "Excellent service fligth on time no complains"
優點： "The airline staff was friendly"
缺點： "Well I actually got to the airport 2 hours early. When we took off on schedule I never imagined we would fly for 40 minutes in the air and actually turn the plane around to land at the same airport that I left from! They said there was a mechanical issue with the plane. I spent 12 hours at the airport. It was an awful experience and I missed the celebration I was going to attend in New York. I arrived in NYC at 10:00 in the evening."
優點： "Made it to LGA"
缺點： "Didn't make it home"
優點： "Prompt boarding, checked our carryons for free"
缺點： "Air up too high like a refrigerator"
缺點： "Flight delayed 4 hours, AApersonnel at Luis and counter a little rude, seat was broken on plane....waited almost an hour for luggage!"
優點： "Very comfortable."
優點： "Not a thing"
缺點： "Cancelled flight no rooms accommodation ect...the worst flight ever taken."
缺點： "There's no room for non skinny people. It was awful"
優點： "Absolutely nothing"
缺點： "The service is horrible overall horrible, will never travel with American Airlines"
優點： "staff was friendly and helpful."
缺點： "Nothing, last time flying this Airlines"
缺點： "The flight cansel"
優點： "I had a good experience"
缺點： "Nothing as such."
缺點： "Flight almost departed even though first flight was delayed due to terminal and gate issues."
優點： "flight crew was good actual flight was good"
缺點： "boarded plane 20 minutes later than scheduled departure time spent over an hour on the ground waiting for take off - don't necessarily think this would be the fault of AA but frustrating none the less"