優點： "Staff upgraded me both ways to an emergency exit row with more leg room."
缺點： "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
優點： "Loved the food and snacks!"
缺點： "Wouldn't mind slightly larger meal portions, but then again, perhaps I could use the portion control, haha"
優點： "Excellent crews."
缺點： "bathroom space and selection of shows."
缺點： "Inconsistent entertainment system"
缺點： "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
優點： "Staff was very hepful and attentive. Nice people working"
缺點： "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
優點： "Comfortable seats. Excellent and courteous, and friendly service."
缺點： "DID NIT LIKE THE FOOD. POOR QUALITY AND PREPARATION!!!"
缺點： "Korean Air is amazing but Flyus.com is horrible."
缺點： "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
優點： "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
優點： "It was our first international flight and everything was fine."
優點： "Sat on the runway for 40 mins with no explanation"
缺點： "Delayed flight"
優點： "flight crew service and timeliness of the flight, email update on flight status"
缺點： "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"
缺點： "High chance of getting delay, this is mostly because of the nature of Korean air."
優點： "Smooth boarding"
缺點： "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
優點： "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
缺點： "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"
優點： "very accommodating for handicap"
優點： "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
缺點： "Crew members are fed up with arrogance. I had to beg them to get a cup of water."
優點： "The plane was clean and the staff was great."
優點： "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
缺點： "I wish they had a few more updated movies and kids movies other than that no complaints"
優點： "Excellent Service super"
優點： "First class on Korean long haul does not disappoint!"
缺點： "Nothing not to like"
優點： "food selection & crew courtesy"
缺點： "I can't flight. What happened?"
優點： "Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before."
缺點： "The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers."
優點： "Food. Polite crew"
缺點： "Not enough movie options"
優點： "It was very good and I am exciting to get back with Korean air too!"
優點： "Great service and decent food, clean new plane!"
優點： "Timely and professional services,well polite and corteous staff"
優點： "Just about everything"
缺點： "In priority class the space was narrow when accessing the aisle from the window seat"
優點： "see above"
缺點： "Would love more Movie and TV options, especially light of the length of the trip"
優點： "Service was very good"
缺點： "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"
缺點： "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
優點： "the food was excellent"
缺點： "I was upset with the lack of live television/satellite channels."
優點： "There was loads of entertainment during flight , food was great and crew was friendly."
優點： "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
缺點： "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
缺點： "Boarding and long waiting time after arriving at the airport"
優點： "Attentive service from flight staff 2 meal service each way in economy"
優點： "Everything was good overall"
缺點： "I would like more movie and tv options"
優點： "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
優點： "The take off and landing. Pilots are very good."
缺點： "The restroom lacks basic tissue and paper cups."
優點： "The crew was very respectful and nice"
缺點： "More movie selections"
缺點： "The turbulence was terribly frightening."
優點： "Nice crew!"
缺點： "The food is terrible. The airbus seats are hard and uncomfortable! One and half hour delay!"
優點： "Was able to get to get to Narita Airport."
缺點： "Okay and not any issues."
缺點： "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
缺點： "No additional comment"
優點： "The crew was amazing. The meal choices were great !"
優點： "they assisted my aunt very well all through out her flight"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
缺點： "Really no complaints"
優點： "Flight experience in JAL is excellent."
優點： "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
優點： "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
優點： "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
缺點： "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
優點： "Inspire of bad weather, the pilot executed a perfect landing !"
優點： "Excelent good service.Staff are friendly."
缺點： "Almost i like everything"
缺點： "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
優點： "Food was excellent and service came frequently. In-flight entertainment was amazing."
優點： "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
缺點： "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
優點： "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
缺點： "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
優點： "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
缺點： "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."
優點： "Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream."
缺點： "The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less."
優點： "service was excellent. Seating was OK in spite of it being economy."
缺點： "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
優點： "The crew was excellent and the gluten free meal I requested ahead of time was the best airline gluten free meal I've ever had!! :)"
優點： "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
缺點： "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
優點： "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
缺點： "Food can be better."
優點： "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
缺點： "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
優點： "Friendly and respectful staff, great meals, tasty!"
優點： "The staff tried to accommodate all of our needs. Everyone was polite and friendly."
缺點： "Food was not the worst but not so great"
優點： "The food, the movies and games were really great. There should be more games, though."
缺點： "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."
優點： "Very good premium economy seats and airline service was excellent - highly recommended"
優點： "Good service, good food. On time arrival. Comfortable seats. Great airline."
優點： "Staff was great and plane was clean"
缺點： "Not anyone fault but I wish seating was better fitted in economy for taller people"
優點： "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
優點： "Everything was perfect - crew, food, service, comfort, entertainment."
優點： "The most polite and attentative flight attendants and great food options."
優點： "Very professional staff, on time schedule and a beautiful plane. I would give them 20 stars if I could. It puts US airlines at shame."
優點： "Food and drinks"
缺點： "Same thing as above"
優點： "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
優點： "Overall flight was comfortable and staff was friendly."
缺點： "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
優點： "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
缺點： "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."
優點： "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
缺點： "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."
優點： "Premium Economy had good seating space and leg room."
缺點： "No wifi access"
My wife asked for a meal with no pork. She was given a Muslim meal which was vegetarian and no meat. She can eat chicken, seafood, and beef. After we arrived at our destination, we called to cancel the Muslim meal, since there is a better selection without pork.
優點： "Awesome crew"
缺點： "Old seating"
優點： "crewe were excellent"
缺點： "nothing !"
優點： "The crew is awesome. They’re so polite and helpful."
缺點： "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
優點： "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
缺點： "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
缺點： "We did not make this flight and had to take the train instead"
優點： "Their friendliness And care for the passengers"
缺點： "i can not think of anything."
缺點： "Better seats and food. More water please"
優點： "The crew was fantastic and the food was very nice."
缺點： "It really would have been nice to have a vegetarian option!"
優點： "Crew was amazing"
缺點： "The boarding"
優點： "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
缺點： "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
優點： "The staff is friendly with attention to detail"
優點： "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
缺點： "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."
優點： "Everything on time"
缺點： "no outlet to charge phone"
優點： "Great service, great flight"
缺點： "Warm not much as."
優點： "The food, choices of entertainment, and the crew"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"
優點： "Crew amazing and food very good."
缺點： "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
缺點： "The business lounge in honolulu"
缺點： "Everything the whole team was great."
優點： "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
缺點： "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
優點： "Excellent service. Good food. Great entertainment selection."
缺點： "No free WiFi"
缺點： "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
優點： "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
優點： "The attendants are all courteous and respectful."
優點： "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
缺點： "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
優點： "I like the way the stewardesses treating all passengers especially economy class- very professional , attentive to needs and service with great smile- overall wonderful experience and to think I had never heard of this airline prior to flying it for the first time was very impressionable for me"
缺點： "The in flights entertainment was a little limiting to me- but with the great service by crew- it didn't matter so much . But a little more wide variety could go a long way - or more new releases"
優點： "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
缺點： "Again, would prefer a larger selection and more change with movie choices."
缺點： "Width of the seat for me was bit tight when in a flat bed position."
優點： "Food was served with metal utensils."
優點： "The ANA crew were very sweet and accommodating"
缺點： "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
優點： "Food was excellent. Very polite and helpful staff. Clean restrooms."
缺點： "Seats barely recline. Impossible to sleep without hurting neck. Good but low number of Indian/Hindi films."
優點： "Stewards were very polite"
缺點： "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
優點： "High quality fit out, amazing flight crew, great food."
缺點： "Movie selection could be greater."
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
缺點： "Delayed flight an hour and a half"
優點： "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
優點： "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
缺點： "It was very warm on the plane."
優點： "Great movies!!"
缺點： "Terrible seats- difficult to find s confirtsble position."
優點： "Japanese quality is good quality"
優點： "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
缺點： "There was no Indian or vegetarian food. My wife and my kid had to work with bread and jam only."
優點： "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
優點： "I got to my destination on time with my luggage"
缺點： "Decent flight but not the seat that I wanted. Window seat without a window. Emergency exit seat which is supposed to have leg room but didn't because of emergency door. Taking some over the counter pain medication helped this and made the flight bearable. Fewer storage options."
優點： "Crew and ground Staff were very helpful and friendly"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "Extremely poor entertainment system - mostly old movies. No Bollywood movies"
優點： "All no!"
缺點： "Seats are too close!"
優點： "Crew was just good. Nothing over the top."
缺點： "Better food."
缺點： "Same as before. Dirty and smelly. Food was ok."
優點： "Lie-flat seat in usiness class in the most comfortable seat I have ever sat in—on or off a plane. Cathay service is remarkably good and caring, but not intrusive."
缺點： "Dinner entrees not as good as last Flights with Cathay, but dim sum for breakfast was excellent."
優點： "the flight was on time"
缺點： "the sound system on my seat was broken so I couldn't watch movies except"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Friendly and efficient staff."
優點： "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."
優點： "On time. Got an isle seat."
優點： "Food great, smooth flight. Helpful stewardess. Fairly comfy seats"
優點： "Great airline, punctual, attentive"
優點： "The staff was attentive to fixing the problem after it happened three times."
缺點： "TV monitor was broken and I could not use it for several hours"
優點： "caring flight attendant went extra mile to move people into better seats if they were available."
缺點： "people in lowest economy seats (back of plane) did not get an amenity bag (ear plugs, toothbrush, eye mask)."
優點： "Flight comfort, plane, staff. Overall a perfect travel experience."
缺點： "Mango desert...that’s all."
優點： "Everyone on Cathay pacific is very nice and the food was relatively good. They did everything possible to make this a better flight."
缺點： "Would have liked to have been offered a beverage more often"
優點： "Overall was great, smooth flight and great service."
缺點： "Seating in coach was really tight and during my trip in Hong Kong, I had to be hospitalized"
優點： "Excellent crew and nothing to complain apart from the economy seats being a bit stiff."
缺點： "Got stomach ache after eating the food."
優點： "Excellent service, lucked out into a flight that wasn't full for once and was able to sleep."
缺點： "Food could have been better. Pasty potatoes and soft vegetables. Ice cream though :)"
缺點： "The crew manager shouted to me and my 1 year old boy during the flight as my son cried. They did not offer any help, my family got insulted and cried. The worst flying experience in my life, will never take that again."
優點： "Crew were nice."
缺點： "Very bumpy ride, and about a third of the entertainment touch screens did not work, including my sister's. Crew were helpful though throughout and gave us and others a $50 voucher for our trouble."
缺點： "For a 15 hour flight no way to make economy class comfortable at this price ( I flew Cathay since they were much cheaper than flying directly from japan"
優點： "not a full flight so obviously more comfortable"
缺點： "did not like having to deplane then reboard"
缺點： "No Wifi on a 16 hour flight is simply stunning to me."
優點： "The seats were very comfortable. Made it easy to sleep even in a middle seat."
缺點： "We had to wait outside the boarding area until right before boarding. Also they did not allow me to reserve a seat when booking."
缺點： "one of the cabin crews threw the meal to me :("
優點： "friendliness of crew and ease of boarding"
缺點： "food was ok"
優點： "Comfortable seat , surprisingly good food"
缺點： "Where to begin....The flight was delayed an hr leaving Hong Kong. Then we were rerouted without notice to Newark International. Upon landing and changing our plans, we were told we were actually proceeding to our original destination in JFK. However, we have to wait for a new crew and we're stuck on the tarmac, on the plane for additional couple hrs. The experience was very aggravating, especially after such a long flight. Additionally, I find Cathays lack of transperancy with their customers very unprofessional. Sad as this is my preferred airline to flight but will take this into account for future bookings."
優點： "Very good service and comfortable plane"
缺點： "I personally don't like how you can't choose seats until check in. Although the food menu states that noodles and snacks were available upon request, we were turned down several times when we requested. Food served, especially main entree, were barely edible. It was probably the worst airline food I've ever had, and I travel very frequently. When we arrived back at JFK from our trip, it took over 2 hours for our luggage to arrive at baggage claim."
優點： "When you see a big plane you always wonder how long it will take but Cathay Pacific was very efficient during the boarding and deplaning. It was a very long flight and they kept everybody happy with a smile. Extremely accommodating."
Honestly it was worth experience of traveling for last 50 years. Thx
優點： "Empty middle seat so more room."
優點： "Flight was delayed 2.5hr and all they did was give meal vouchers for $10 CAD while we were shut in the airport since it closed around us."
缺點： "Problems with the emergency lightning caused the flight to depart two hours late"
優點： "The boarding was good and effective, Entertainment was good."
缺點： "The crew did not pay attention to my requests for beverages and forgot to bring me what I have asked."
優點： "Great plane B 787"
缺點： "Paid online for food and most choices gone Overpriced"
優點： "Efficient and quick, no issues."
缺點： "flight was too bumpy"
優點： "I loved everything!"
優點： "We got there without crashing."
缺點： "Checking in and luggage drop off was chaos. One useless staff person failed to tell people where to line up to drop bags off until the end. She just stood there and if you asked a question she gave you the wrong answer. In Newerk we had to wait 2 hours for our bags. The man st the AC office had no idea why the bags were not coming and could not get someone to tell him and emotionally dithered and then fell apart. I will avoid travelling on AC again if I can. Worst flight ever. They did not have enough food on board either. At least the pilots were competent."
缺點： "Entertainment options are old. Food in unaccomodating for Vegetarians."
缺點： "Time is money. Instead of telling customers to arrive 3 hours before departure and it is their problems if they can make it, a better way to be helpful is to have representatives ready to spend 3 minutes to look at customers' status, offer feasible options and point people to the right directions right away. Be a part of the solution! Don't be such a pain when you can offer a helping hand."
優點： "Friendly staff"
缺點： "No food selections available Better movie selections"
優點： "Some of the roomiest most comfortable seats out there. Lovely staff."
缺點： "Incredibly disorganized"
優點： "The crew was outstanding - pleasant and efficient."
缺點： "Entertainment: movie selection very limited."
優點： "Very good overall."
缺點： "Entertainment selection poor and dated."
優點： "Entertainment system. Flight crew."
缺點： "The flight was delayed which is fine. I attempted to go to the desk for a food voucher but they didn't have enough workers and were focused on getting people with connections onto another flight and told me to wait. When we reboarded, we were offered vouchers for the airport we were leaving that would expire the next day, which is essentially useless."
優點： "The flight back to Newark was good. Boarding was smooth and crew kept walking around with water to keep everyone hydrated."
缺點： "The plane was old and cramped and entertainment system had issues. Movie choices were not that great."
優點： "I liked having Nexus get me through air Canada's malfunctioning Website to airport chaotic check-in otherwise may have missed my flight! Actual flight was smooth,quick and comfortable. Flight attendants were friendly and helpful. Airplane interior open and bright. Bathrooms clean and well supplied."
缺點： "Customer's time is valuable too! Air Canada website check-in malfunctioning causes anger, frustration and chaos at home and continues through airport check-in. HUNDREDS of angry, frustrated customers paid for their tickets, tried to check-in online and arrived early all converged into one CHAOTIC crowd. ADDRESS these issues, FIX YOUR WEBSITE, TREAT YOUR HARDWORKING, PAYING CUSTOMERS with DIGNITY and RESPECT they DESERVE. Competing Airlines are waiting for your dissatisfied customers."
優點： "The cabin service was amazing, the staff was so prompt and courteous, I am a frequent flyer on Air Canada and I love flying Air Canada."
優點： "Nothing special."
缺點： "Not apply."
缺點： "There was no wi-fi!!!"
缺點： "Flight sat on the tarmac at both yyz and EWR without any communication re why or how long"
缺點： "The flight was as can be expected. That said, having liquid drip on you from the air vent above is hardly reassuring and certainly not comfortable"
優點： "Got to fly on a brand-new 787, which was terrific! And service was excellent by all crew members. We had an overall great experience!"
缺點： "1 hour 35min delay for a 1 hour 40 minute flight!!"
優點： "Everything was fine. It was a very short flight."
優點： "the service was excellent"
優點： "Short trip, nothing too much to complain about or sing about."
缺點： "the entertainment system not functioning tjhat well."
優點： "Tv options"
缺點： "I'm only 5'10" and my knees were digging into chair in front of me. Also, we had everyone boarded about ten minutes early (which is awesome) and we were told we would leave a bit early, but then sat there for about 15 minutes and departed even later due to long line for take off."
優點： "Flawless flight and friendly staff and roomy seating on Air Canada flight"
缺點： "Did not have food options I wanted - ran out."
缺點： "They wouldn't seat us together"
優點： "Everything was great I had a Blast"
優點： "The crew handled things well in spite of some turbulence closer to EWR. Thanks for a smooth and easy ride into NYC/NJ."
優點： "wonderful plane"
缺點： "NO WIFI!!!"
缺點： "Horrible to say the least Never made it to Toronto"
優點： "Short flight, crew is friendly, and easy boarding process."
缺點： "I find the Air Canada flights between Toronto and Newark are frequently delayed."
缺點： "it was delayed for 1 hour"
缺點： "No TV service on an 11 hour flight. Really? It's 2016 can we get Air Canada into this decade please."
優點： "Air Canada has good service. Our flight was delayed and I only got one announcement. I think next time it should be more."
優點： "Boarding of children at the beginning of boarding operations. Double thumbs up."
缺點： "At 2 hours into the flight I was most of the way through a movie. The crew then announced that some passengers were unable to view the entertainment system so they were resetting the entire system. Crew said passengers would be able to resume watching entertainment at the point they left off. Needless to say this was not the case. The entertainment system never got reset properly and did not function for the rest of the 4+ hour flight."
缺點： "Plane edges were rather dirty with lots of debris. A little gross."
優點： "Got on flight"
缺點： "Got boarding pass but no signs to differentiate Air Canada counters (US-bound, domestic, international). Went to wrong counter and had to run to right one Booked flight. When I checked bag, I got a standby with hope that I could get on flight. Fortunately, I was able to make it. If I had connecting flights, it would have been a nightmare Same boring old movies and TV - 2 broke girls episodes. Just drink, nothing else for morning flight. Something to eat? It is an international (Can-US) flight Slow unloading of luggage"
優點： "The trip was amazing, for the extremely prompt and organized Japan crew boarding to the great and smooth flying despite the long time it took to get to Torinto"
缺點： "The food onboard could use an improvement, it felt very poor and flavorless. The Toronto immigration processing was cumbersome and time consuming, took us about an hour plus to clear customs which left us just enough time to make it to the gate for our connection flight to EWR. The process could be improved to allow for us to decompress enough to allow for a more relaxed connection flight."