My wife asked for a meal with no pork. She was given a Muslim meal which was vegetarian and no meat. She can eat chicken, seafood, and beef. After we arrived at our destination, we called to cancel the Muslim meal, since there is a better selection without pork.
優點： "Awesome crew"
缺點： "Old seating"
優點： "crewe were excellent"
缺點： "nothing !"
優點： "The crew is awesome. They’re so polite and helpful."
缺點： "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
優點： "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
缺點： "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
缺點： "We did not make this flight and had to take the train instead"
優點： "Their friendliness And care for the passengers"
缺點： "i can not think of anything."
缺點： "Better seats and food. More water please"
優點： "The crew was fantastic and the food was very nice."
缺點： "It really would have been nice to have a vegetarian option!"
優點： "Crew was amazing"
缺點： "The boarding"
優點： "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
缺點： "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
優點： "The staff is friendly with attention to detail"
優點： "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
缺點： "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."
優點： "Everything on time"
缺點： "no outlet to charge phone"
優點： "Great service, great flight"
缺點： "Warm not much as."
優點： "The food, choices of entertainment, and the crew"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"
優點： "Crew amazing and food very good."
缺點： "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
缺點： "The business lounge in honolulu"
缺點： "Everything the whole team was great."
優點： "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
缺點： "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
優點： "Excellent service. Good food. Great entertainment selection."
缺點： "No free WiFi"
缺點： "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
優點： "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
優點： "The attendants are all courteous and respectful."
優點： "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
缺點： "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
優點： "I like the way the stewardesses treating all passengers especially economy class- very professional , attentive to needs and service with great smile- overall wonderful experience and to think I had never heard of this airline prior to flying it for the first time was very impressionable for me"
缺點： "The in flights entertainment was a little limiting to me- but with the great service by crew- it didn't matter so much . But a little more wide variety could go a long way - or more new releases"
優點： "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
缺點： "Again, would prefer a larger selection and more change with movie choices."
缺點： "Width of the seat for me was bit tight when in a flat bed position."
優點： "Food was served with metal utensils."
優點： "The ANA crew were very sweet and accommodating"
缺點： "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
優點： "Food was excellent. Very polite and helpful staff. Clean restrooms."
缺點： "Seats barely recline. Impossible to sleep without hurting neck. Good but low number of Indian/Hindi films."
優點： "Stewards were very polite"
缺點： "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
優點： "High quality fit out, amazing flight crew, great food."
缺點： "Movie selection could be greater."
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
缺點： "Delayed flight an hour and a half"
優點： "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
優點： "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
缺點： "It was very warm on the plane."
優點： "Great movies!!"
缺點： "Terrible seats- difficult to find s confirtsble position."
優點： "Japanese quality is good quality"
優點： "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
缺點： "There was no Indian or vegetarian food. My wife and my kid had to work with bread and jam only."
優點： "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
優點： "I got to my destination on time with my luggage"
缺點： "Decent flight but not the seat that I wanted. Window seat without a window. Emergency exit seat which is supposed to have leg room but didn't because of emergency door. Taking some over the counter pain medication helped this and made the flight bearable. Fewer storage options."
Honestly it was worth experience of traveling for last 50 years. Thx
優點： "Empty middle seat so more room."
優點： "Flight was delayed 2.5hr and all they did was give meal vouchers for $10 CAD while we were shut in the airport since it closed around us."
缺點： "Problems with the emergency lightning caused the flight to depart two hours late"
優點： "The boarding was good and effective, Entertainment was good."
缺點： "The crew did not pay attention to my requests for beverages and forgot to bring me what I have asked."
優點： "Great plane B 787"
缺點： "Paid online for food and most choices gone Overpriced"
優點： "Efficient and quick, no issues."
缺點： "flight was too bumpy"
優點： "I loved everything!"
優點： "We got there without crashing."
缺點： "Checking in and luggage drop off was chaos. One useless staff person failed to tell people where to line up to drop bags off until the end. She just stood there and if you asked a question she gave you the wrong answer. In Newerk we had to wait 2 hours for our bags. The man st the AC office had no idea why the bags were not coming and could not get someone to tell him and emotionally dithered and then fell apart. I will avoid travelling on AC again if I can. Worst flight ever. They did not have enough food on board either. At least the pilots were competent."
缺點： "Entertainment options are old. Food in unaccomodating for Vegetarians."
缺點： "Time is money. Instead of telling customers to arrive 3 hours before departure and it is their problems if they can make it, a better way to be helpful is to have representatives ready to spend 3 minutes to look at customers' status, offer feasible options and point people to the right directions right away. Be a part of the solution! Don't be such a pain when you can offer a helping hand."
優點： "Friendly staff"
缺點： "No food selections available Better movie selections"
優點： "Some of the roomiest most comfortable seats out there. Lovely staff."
缺點： "Incredibly disorganized"
優點： "The crew was outstanding - pleasant and efficient."
缺點： "Entertainment: movie selection very limited."
優點： "Very good overall."
缺點： "Entertainment selection poor and dated."
優點： "Entertainment system. Flight crew."
缺點： "The flight was delayed which is fine. I attempted to go to the desk for a food voucher but they didn't have enough workers and were focused on getting people with connections onto another flight and told me to wait. When we reboarded, we were offered vouchers for the airport we were leaving that would expire the next day, which is essentially useless."
優點： "The flight back to Newark was good. Boarding was smooth and crew kept walking around with water to keep everyone hydrated."
缺點： "The plane was old and cramped and entertainment system had issues. Movie choices were not that great."
優點： "I liked having Nexus get me through air Canada's malfunctioning Website to airport chaotic check-in otherwise may have missed my flight! Actual flight was smooth,quick and comfortable. Flight attendants were friendly and helpful. Airplane interior open and bright. Bathrooms clean and well supplied."
缺點： "Customer's time is valuable too! Air Canada website check-in malfunctioning causes anger, frustration and chaos at home and continues through airport check-in. HUNDREDS of angry, frustrated customers paid for their tickets, tried to check-in online and arrived early all converged into one CHAOTIC crowd. ADDRESS these issues, FIX YOUR WEBSITE, TREAT YOUR HARDWORKING, PAYING CUSTOMERS with DIGNITY and RESPECT they DESERVE. Competing Airlines are waiting for your dissatisfied customers."
優點： "The cabin service was amazing, the staff was so prompt and courteous, I am a frequent flyer on Air Canada and I love flying Air Canada."
優點： "Nothing special."
缺點： "Not apply."
缺點： "There was no wi-fi!!!"
缺點： "Flight sat on the tarmac at both yyz and EWR without any communication re why or how long"
缺點： "The flight was as can be expected. That said, having liquid drip on you from the air vent above is hardly reassuring and certainly not comfortable"
優點： "Got to fly on a brand-new 787, which was terrific! And service was excellent by all crew members. We had an overall great experience!"
缺點： "1 hour 35min delay for a 1 hour 40 minute flight!!"
優點： "Everything was fine. It was a very short flight."
優點： "the service was excellent"
優點： "Short trip, nothing too much to complain about or sing about."
缺點： "the entertainment system not functioning tjhat well."
優點： "Tv options"
缺點： "I'm only 5'10" and my knees were digging into chair in front of me. Also, we had everyone boarded about ten minutes early (which is awesome) and we were told we would leave a bit early, but then sat there for about 15 minutes and departed even later due to long line for take off."
優點： "Flawless flight and friendly staff and roomy seating on Air Canada flight"
缺點： "Did not have food options I wanted - ran out."
缺點： "They wouldn't seat us together"
優點： "Everything was great I had a Blast"
優點： "The crew handled things well in spite of some turbulence closer to EWR. Thanks for a smooth and easy ride into NYC/NJ."
優點： "wonderful plane"
缺點： "NO WIFI!!!"
缺點： "Horrible to say the least Never made it to Toronto"
優點： "Short flight, crew is friendly, and easy boarding process."
缺點： "I find the Air Canada flights between Toronto and Newark are frequently delayed."
缺點： "it was delayed for 1 hour"
缺點： "No TV service on an 11 hour flight. Really? It's 2016 can we get Air Canada into this decade please."
優點： "Air Canada has good service. Our flight was delayed and I only got one announcement. I think next time it should be more."
優點： "Boarding of children at the beginning of boarding operations. Double thumbs up."
缺點： "At 2 hours into the flight I was most of the way through a movie. The crew then announced that some passengers were unable to view the entertainment system so they were resetting the entire system. Crew said passengers would be able to resume watching entertainment at the point they left off. Needless to say this was not the case. The entertainment system never got reset properly and did not function for the rest of the 4+ hour flight."
缺點： "Plane edges were rather dirty with lots of debris. A little gross."
優點： "Got on flight"
缺點： "Got boarding pass but no signs to differentiate Air Canada counters (US-bound, domestic, international). Went to wrong counter and had to run to right one Booked flight. When I checked bag, I got a standby with hope that I could get on flight. Fortunately, I was able to make it. If I had connecting flights, it would have been a nightmare Same boring old movies and TV - 2 broke girls episodes. Just drink, nothing else for morning flight. Something to eat? It is an international (Can-US) flight Slow unloading of luggage"
優點： "The trip was amazing, for the extremely prompt and organized Japan crew boarding to the great and smooth flying despite the long time it took to get to Torinto"
缺點： "The food onboard could use an improvement, it felt very poor and flavorless. The Toronto immigration processing was cumbersome and time consuming, took us about an hour plus to clear customs which left us just enough time to make it to the gate for our connection flight to EWR. The process could be improved to allow for us to decompress enough to allow for a more relaxed connection flight."