優點： "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
優點： "Everything was handled very efficiently. Good signage at the airport for most things. Flew economy as the flight was only 2 hours. Free water bottles handed out with wet wipe but no food available."
缺點： "Collecting bags was easy and we’ll sign posted. Exit to the arrival hall was a bit confusing but we were directed to the appropriate gate (by colour of boarding pass) and baggage check removed when checked against luggage"
優點： "They boarded the plane early, which meant we arrived at our destination early."
缺點： "All we got was a bottle of water."
優點： "Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time."
缺點： "Keep up great service standards"
優點： "Plane is good"
缺點： "Delay 2x poor"
缺點： "I purchased an exit row seat. Upon checking they confirmed my seat number but did not inform me of an equipment change so I was no longer in an exit row. The crew was great and allowed me to take the exit row seat after boarding was complete"
缺點： "Ruined flight due to excessive baggage charge which is clearly just stealing from customer at check in... 1800 bhat for one small case! Never again with Vietnam Air"
優點： "The cabin crew were very pleasant."
缺點： "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."
優點： "Food was the only good part"
缺點： "The crew was rude, no blankets, no entertainment. Overall was not good"
缺點： "Slow check-in not very comfortable seats and food was awful."
缺點： "More chairs at boarding gate in Bangkok, please"
優點： "plane was new and captain was professional"
缺點： "plane was badly late and the boarding process was poorly coordinated"
缺點： "The whole online experience dealing with the airline is poor. I attempted to upgrade repeatedly online however the website would not recognise my ticket. This is the same with my repeated attempts at online checkin. I attempted to address the issues with airline ground staffhowever the weren’t inte"
優點： "Plenty of room, noise low, allowing for me to sleep several hours. Crew efficient and friendly."
缺點： "Many stale films, but I really don't care!"
缺點： "Choice of movies was not that good. I had severe diarrhea the next day after the flight and I put it down to the aircraft food."
優點： "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
缺點： "Every one of our legs was delayed, which contributed to tight transit times."
優點： "The check-in staff at SGN domestic were efficient in getting us on to our connecting flight despite the late arrival from Sydney."
缺點： "Communication. Our plane had a malfunction at Sydney which caused a delay. After it was repaired, we are then told of further delays due to the pilot now running out of hours, delays in sourcing a new pilot, and then having to resupply all the catering. 26 hour delay."
優點： "The crew were not visible and didn't offer any assistance"
缺點： "An offer of a snack as we paid a high price for the econom y flight"
優點： "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
缺點： "Seat comfort, food, entertainment, boarding, disembarking."
缺點： "Refurbishment of the seats"
優點： "Efficient and on time"
缺點： "Aircraft seats worn out"
優點： "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
缺點： "Better info on what the flight number is. More info that is airport specific."
優點： "Boarding was quick and Flight was Smooth"
缺點： "Food basic,Crew not so friendly.Flight left 15 minutes late."
缺點： "Very low weight allowance on checked bag. Attendant made me go take out cash from ATM to pay for extra weight. When I returned, a different attendant told me a cash price twice as much as the first attendant."
優點： "Flight team were friendly and efficient."
缺點： "Delayed take off."
優點： "The crew were great."
缺點： "Not much entertainment available."
優點： "boarding time is on time dinner have 2 choices"
缺點： "minor one - they donr want to give extra bread as not might enough for everyone entertainment could improve by having in-seat monitor"
缺點： "Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management."
優點： "Business Class flight was a smooth ride from Vietnam to Thailand."
優點： "The food which we didn't expect. The friendly crew. Ease from checking in to flight."
優點： "This was a codeshare flight operated by China Airlines. I sat in 69A and had plenty of leg room. The entertainment options were excellent to include the flight map. The map is probably the best one I have come across. The cabin crew provided excellent service and were attentive."
缺點： "The boarding procedure was confusing. Economy was divided between Zones 1 and 2. However, the boarding pass was not clear which zone it was assigned."
優點： "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
優點： "The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless."
缺點： "The flight was delayed by 2 hours and then it was late another half hour for boarding."
優點： "Crew was excellent and the flight was great."
缺點： "My Kayak account was opened in the US years ago. Google and Gmail are blocked in Mainland China. So if I book hotels or flights any updates or ticket information is sent to my Gmail account which I can never see I realize that too late and tried to notify you but you never answered back I realize that too late and tried to notify you but you never answered back. I feel I cannot use Kayak in China anymore."
優點： "Check in was efficient"
優點： "Check in was efficient"
優點： "The system cancelled my ticket & need to buy a new ticket"
缺點： "Non action from airline & IRRESPONSIBLE replies from customer service"
優點： "Early departure and arrival. Amazing"
優點： "Service and friendly staff"
缺點： "The choice of English language films were limited. I did not enjoy the food too much"
缺點： "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
優點： "On time Very polite staff"
優點： "Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable"
缺點： "No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing"
優點： "From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak."
優點： "Staff were helpful in airport and on plane. We were running late due to a delayed transfer but the on-ground staff personally escorted us through ticketing and immigration. In air staff was also very helpful and checked on us throughout the flight."
缺點： "Plane was a tired, old A320. Business class has no power or USB ports. Also very few entertainment choices."
優點： "Was able to buy last minute at airport. food and drinks are fine"
缺點： "delayed by 40mins. but is ok as already informed from morning entertainment is overhead screen aircon not strong"