nothing just continue being nice friendly and accommodating thank you 😊
Seat are large and wide, as expected in premium economy. The shell seat makes reclining non-intrusive to others, it also eats in your own space but I find this a non issue due to the tremendous leg room (42”, even better than all other premium economy that I know of), be careful of the sliding mechanism as I nearly got stuff stuck inside, the seat belt is the airbag type, it also attaches to the shell so when you recline you have to loosen it. The seat itself is hard and the headrest is too high to support my neck, so expect to need lots of pillows to make yourself comfortable. Foot storage is ok and there is a gap to store more things between seats and between the seat and the window for window seats, which I find surprisingly useful. Footrest is too high and makes your legs hang above the legrest (good for them to include that too) so I didn’t use the foot rest. Lunch was supposedly a highlight but I find the sea food rice bland and there isn’t really much seafood to speak of. The small biscuit in the side dish is wet and disgusting. Cold spaghetti as a side dish is also weird. The breakfast served before landing was great, they call it “chewing” salmon and millet short pasta, and perfectly coincides the sunrise which makes for a amazing experience. Attendants picked the trays way too late which makes me unable to go out for a walk as all our tables is full of empty trays. Both meals comes with plentiful choices of beverages and amazingly, metal cutlery. Rice crackers tasted great. Snacks in the economy class gallery have little choices. Japanese style high tech toilets look stylish but for part of the flight, the drainage in one of the sink didn’t work. Also, it seems like there is only 2 bathrooms in the business class cabin so sometimes they come to use our toilets, still largely enough for us though, if business passengers didn’t come 2 bathrooms for the 40 seats premium cabin would be great. In later part of the trip we were flying quite low (33000-35000ft) and is somewhat turbulent, it looked like there is no clouds much above us so I wonder if we could have avoided some turbulence by flying higher. Wi-Fi was slightly expensive unless you have a connecting flight (I do but the wifi is broken in the previous leg), speed was good. I got lounge access even on premium economy, which elevated the experience a LOT. They provided a amenity kit with ear plugs, moisture mask, eye mask, tooth brush and toothpaste which is great. Noise canceling headphones is also provided but the active noise canceling was barely noticeable. Overall the experience is either ok or great, only bad part was the first meal.
Everything is perfect all staff in the plane is very good I will fly with Japan airlines every time if I go back Thailand thank you so much for perfect service
The service of this flight was wonderful, I love all of them
Service is good and food is very nice.
優點： "The seats were comfortable, the plane was empty so could move for comfort"
缺點： "The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancing"
優點： "Was able to get to get to Narita Airport."
缺點： "Okay and not any issues."
優點： "Love everything"
優點： "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
缺點： "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
優點： "The crew was absolutely amazing!"
缺點： "I think everything was amazing"
優點： "Food was good. Good leg room. Smooth flight."
缺點： "Great experience all around. Need to improve access customer service support."
缺點： "Check in and apps stuck in 80'"
優點： "Complementary sake and great rice cracker snacks."
缺點： "Come around more often to collect trash."
優點： "I loved the Haagen daz ice cream. Loved that they have USB ports."
缺點： "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
優點： "Entertainment was good"
缺點： "PA system was used excessively."
優點： "Sturdest were very kind"
缺點： "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
缺點： "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
優點： "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
缺點： "Can’t think of any thing"
優點： "The flight crew were very attentive, polite, and full of genuine smiles."
缺點： "BA flight with poorer screens and food than JAL"
優點： "First about the price of the ticket, and the survis in the plane"
缺點： "Actually nothing is my dislike things."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "Very comfortable plane, even full. Polite crew."
優點： "They were good at helping with problems being it was my first time on a plane."
缺點： "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"
優點： "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
缺點： "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."
優點： "food was great movies are updated flight attendants are professional and courteous"
優點： "Food was pretty good."
缺點： "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
優點： "Overall flight was comfortable and staff was friendly."
缺點： "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
優點： "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
缺點： "Selection of video entertainment could be increased and improved."
優點： "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
缺點： "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
優點： "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
缺點： "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
優點： "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
缺點： "Nothing really."
優點： "Boarding is efficient. Crew helpful and willing to please."
缺點： "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
優點： "The upgraded seating."
OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
優點： "Crew was very nice, toilets clean."
缺點： "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
優點： "no -all that was amazing was the complete idiocy of ana"
缺點： "virtually everything was a unacceptable starting with the gate staff ..."
優點： "Crew is responsive to requests, and very polite."
缺點： "Cabin temperature was 81F during the night, making it too hot to sleep."
缺點： "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
缺點： "Food was really unpleasant and entertainment all out of date movies"
缺點： "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."
缺點： "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
優點： "The 787 was awesome. Very comfortable. Great staff and service."
優點： "Great service, great flight"
缺點： "Warm not much as."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "Nothing. It was perfect. Comfortable, cute stewards"
缺點： "Flight attendant didn't mention so well about drink service."
優點： "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
缺點： "No problems."
優點： "Excellent service. Good food. Great entertainment selection."
缺點： "No free WiFi"
缺點： "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
優點： "All the service was good."
缺點： "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
優點： "Nice smile and service. Food is good as well"
缺點： "Arrived later than schedule"
優點： "crew from the check in to airplane very good"
優點： "The crew was nice."
優點： "Good food, seats were comfy enough for a 4.5-hr flight."
缺點： "Better Hollywood options for entertainment."
缺點： "airline is unprofessional the whole trip was canceled"
優點： "Staff are super kind."
優點： "Very polite crew, service oriented and smiling, help whenever they can. Flights were on time."
缺點： "Food choices very limited, and quality is sub-par."
優點： "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
缺點： "I suppose the food could be better."
優點： "Cheap prise"
缺點： "Food and entertainment"
優點： "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
缺點： "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
優點： "Good communication, food and services"
優點： "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
缺點： "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"
優點： "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
缺點： "Seats in economy are a little uncomfortable, but to be expected."
優點： "Ample legroom and there is a good selection of food."
缺點： "Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers."
優點： "Fantastic customer service, excellent food everything was best and clean."
缺點： "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
優點： "Good food Stewardesses polite Brought lots of water and juice during the flight"
缺點： "Seat felt so narrow. Limited selection of movies."
優點： "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
缺點： "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
優點： "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
缺點： "The seats seem small and are ok in comfort."
缺點： "limited movie selections"
優點： "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
優點： "Best service ever provided by an airline"
優點： "the crew was friendly and efficient."
缺點： "The controls on the seat were hard to work. The seat itself was old-style. The food was not appetizing. I didn't use the entertainment system."
優點： "I like the professionalism, politeness and friendly service introduce by the staffs and of course the Pilot of the aircraft....very punctual."
缺點： "the food is good but still there is room for improvements."
優點： "Best flight I've ever had"
優點： "The staff were very friendly and efficient."
缺點： "No explanation on how to use entertainment."
優點： "Recently we traveled to Tokyo with ANA airways. As was expected both our flights were perfect . We would like to recognize both crews - NH113 March,4, 2016 and NH114 March,15, 2016. Special thanks deserve the crew of flight NH113 on March,4 did everything above and beyond to make our flight enjoyable. We never had been to Japan before, but already on plane we felt welcome to country of rising sun after receiving "welcome" card from beautiful flight attendants who were working that day. It was touchable moment for me and my husband. The crew of NH113 deserves high recognition for their outstanding job."
優點： "The food was amazing - they had no right to make food that good. I really was blown away."
缺點： "The seat was small & painful. There were metal boxes on the floor where my feet should have gone, so I had to contort my body to fit, even though I was in economy plus."