優點： "The seat was comfortable, the food was delicious and the aircraft was clean."
缺點： "Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore."
優點： "Was able to get to get to Narita Airport."
缺點： "Okay and not any issues."
優點： "The experience was really good. I’ll be using JAL again."
缺點： "Keep doing a good job."
優點： "Seat super comfy"
缺點： "All okay"
優點： "JAL operates with incredible efficiency."
缺點： "Boarding in New York could have been better organized"
優點： "The crew members polite and nice."
缺點： "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
優點： "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
優點： "The crew were very friendly."
缺點： "The entertainment selection is really small."
優點： "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
缺點： "Air on the plane was stuffy"
缺點： "Check in and apps stuck in 80'"
優點： "Good efficiency for boarding an good in air entertainment"
缺點： "Delayed for an hour while already boarded"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
優點： "Rebooked me because I went to wrong airport — thanks"
缺點： "The business meal was just okay this time. Not as good as before."
優點： "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
缺點： "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
缺點： "The crew kept accidentally bumping my chair and never apologized"
優點： "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
優點： "Lots of room, generous checked luggage policy, great airline."
優點： "Excellent service, excellent seats and comfort . Good food"
優點： "Very friendly and accommodating staff on JAL every trip"
優點： "Flight was comfortable enough"
缺點： "4 stars for food and entertainment as it was only an hour flight."
優點： "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
缺點： "Nothing, well done."
優點： "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
缺點： "Can't really say anything bad! It was great!"
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
優點： "Boarding and crew"
缺點： "Lost luggage"
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
優點： "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
缺點： "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
缺點： "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
優點： "Nice and quick flight, had a free space next to me on plane"
優點： "I liked the overall service and professionalism."
缺點： "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
優點： "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
缺點： "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
優點： "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
缺點： "No food offered, not even a biscuit, only very basic drink selection."
優點： "The food was excellent and the stewardesses were extremely attentive and helpful."
優點： "Food served was actually pretty good."
缺點： "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
優點： "The flight went well and the 3 meals were interesting. The staff was professional."
缺點： "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
優點： "The airplane and all crevices"
優點： "The food and plum wine. The entertainment packet was nice too!"
缺點： "The folks coughing on the plane."
優點： "Service and polite staff."
缺點： "Not much space between the seats for my long legs."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
缺點： "Free Wi-Fi would be nice"
缺點： "Some turbulence awoke us midway through the overnight flight."
缺點： "Usually offer water at your seat repeatedly. Only one time in 11 hour flight? Corona prevention?"
優點： "Cleaner and better service by flight attendant than other US flight company."
缺點： "Smells of food is strong. When I don’t have appetite and feeling sick, the smell makes me feel sick more."
優點： "Friendly staff"
缺點： "More various food"
優點： "The crew was amazing, boarding was quick and easy, seats were relatively comfy"
缺點： "The food was legit terrible. Bad flavor, mushy weird and just not good"
缺點： "More movies to choose from. Food."
優點： "The crew was exceptional! They were very friendly and helpful. The food was much better than I expected. The overall experience was great!"
缺點： "Keep doing same things"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
缺點： "Children's meals can be changed a little more, then the amount is a little less!"
缺點： "It was lovely to have a meal but there was no beverage service. Not even water. It may have been because of the strike."
缺點： "The airline went on strike and I have to go through the process of disputing the charges since I had no airplane to board. Really caused a problem since it was a international trip."
缺點： "A better selection of movies and a bit more legroom."
優點： "Crew very fast in serving dinner"
缺點： "Flight late"
缺點： "can maybe be a little bit less strict on luggage weight"
優點： "Priority boarding for kids"
缺點： "Crew was almost rude to passengers and not very warm and welcoming"
優點： "I enjoyed their seafood and lactó ovo meals. There are many vegetarian options i can choose."
缺點： "The delay with boarding time caused me to almost miss my connecting flight in Taipei, where my checked bag was also delayed and did not check through concurrently with me."
優點： "Staff. Entertainment."
缺點： "Food was average. Space small. But economy always is."
優點： "I was lucky enough to have extra seats next to me so I slept well on the plane. I appreciated how friendly the stewardesses were, and also the ease of boarding, the prompt food service, and cleainess of the plane (and restrooms too)"
缺點： "The dining options were ok, not particularly wonderful, but overall pretty good."
優點： "The 1st class treatment by the flight attendants. And the excellent meals served."
優點： "Great service"
缺點： "They treat everyone so well"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Food was fresh and tasty. Games and movies made the time go faster. Extra leg room made sitting easier"
缺點： "If meal times were posted, it would be easier to plan. Sleeping and snacking"
優點： "Food not bad"
缺點： "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."
優點： "I liked their services the most. All staff and crew were very courteous."
缺點： "Delay for 1 and half hour"
優點： "I must say I was skeptical on my first flight with this airline. Staff was very nice. The lady that did my tickets left a very nice note on my plane seat. The ride was very comfortable. The plane and restroom were neat and orderly. I would definitely recommend to my fellow travelers."
缺點： "My fruit platter was all fruit that was not ripe, but no big deal."
優點： "Everything! Easy to book my fly and print my ticket with out to much hassle bey convenient"
缺點： "Seat are too small and have no legs room"
優點： "Flight was fast and the staff were friendly."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Non stop service"
缺點： "The movie selection was stuff i’d aleady seen."
優點： "everything was on schedule, the crew/staff are very accommodating."
缺點： "not enough food choices and no entertainment system on each seats."
缺點： "No peanuts or chips in between meals"
優點： "The flight left and arrive on time. The crew pleasant, the food great and the choice of what to drink was a nice selection. Liked the tracking map of the flight. Would fly with them again if I was going to their locations. Four of us booked at the same time and at least their paired us next to each other."
缺點： "Going from one gate to another and having to re-enter, take shoes off etc and there was a long line. Bring your own headphones, they were like $20 a piece."
優點： "Plus points: Boarding slightly late but OK once it got going. They seemed to have a reasonable drinks selection on board. Cute safety videos."
缺點： "Once boarded some people move around and "re-allocate" their seat. Some recline seats during the meal service and staff are reluctant to tell them off depending on their age. Food unimaginative. A321 narrow-body - only one movie on main screen (inaudible but with Chinese-only subtitles) and no seat-back TV on a 3-hour flight. Overall not so good but another flight I took, widebody (A330) service, has seat-back TV and so is more tolerable."
優點： "Loved everything about it, service, food, comfort, and punctuality! Right on schedule, thanks!"
優點： "Great plane and seat comfortable"
缺點： "Next time fly on Royal Silk"
優點： "Flight was on time"
缺點： "Despite pre ordering, no special meal. Flight attendants were rude"
缺點： "Seats recline too much making difficult to get in or out because of the seat in front of you"
優點： "Check in is easy. Everything went smoothly. Food is like a roll stuffed with chicken and sauce. Really good actually. Kinda like a mini chicken bake from Costco They also have arcade games and a remote"
優點： "The crew were very accomodating and hospitable."
缺點： "The food"
優點： "Improve entertainment & Food"
優點： "Everything was amazing! crew is friendly and super nice! the flight was smooth."
缺點： "Nothing. everything was perfect."
優點： "787 Dreamliner"
缺點： "Boarding organization could be better."
缺點： "What i did not like most is the temperature inside the plane but am glad the airline provided blanket to warm our body."
優點： "Boarding process has improved (SYD), the crew were friendly and attentive, my special meal (Indian vegetarian for something different) was quite tasty and even the entertainment options were good."
缺點： "Business class seats on the B747 - unless you’re sitting upright, they are one of the most uncomfortable seats I’ve experienced. TG either need to upgrade the seats on the B747 (very unlikely) or put another aircraft type the BKK-SYD-BKK route."
缺點： "Excellent service and perfect time."
優點： "Surprised that for such a short flight a food snack was provided."
缺點： "I was not told what the food option was,it looked like a mystery meat sandwich. The stewardess face frowned the entire flight,I never wanted to ask her anything"
優點： "The crew were lovely and polite"
缺點： "食物差 設施差"
優點： "The B-class seats are fine."
缺點： "Crew did not offer blankets or earbuds. Dry flight! No beer, wine, or spirits at any price. I was astonished."
優點： "Bangkok Melbourne leg was excellent. New plane. Was great. Great, friendly service."
缺點： "Same limited entertainment options and despite being a new plane would 3 degrees on the tilt of the seats kill you?"
優點： "Excellent flight....painlessly"
優點： "Crew was very professional. A warm meal was a pleasant surprise on such a short flight."
缺點： "Seat too narrow. I was in a bulkhead seat with solid armrests. It was the tightest seat I have ever experienced."
優點： "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
缺點： "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
缺點： "Hard to see screen for the movie. You see your own reflection too much. Flight was delayed a a half hour."
優點： "Food served is nice especially the croissants"
優點： "They had good movie choices"
缺點： "The stewardesses, for the most part were rude, almost because they were lazy. I had one get pissed because I asked for oolong tea when she was offering coffee or hot tea. Well the cabin was so hot during the whole flight, I didn't want anything hot. She made it seem like she had to go out her way to get it for me. It was on her cart!!! They rarely walked around the cabin to make sure they couldn't get something for you or even take your trash. I held an empty cup during almost an entire movie. When I finally got up to toss it, I gave it to a stewardess who was standing right there by the closes curtain who acted like that it was beneath him to do so. They would rush up and down the isle and pretty much shove your meal on you. Ugh they were just rude. None of want to be there either, especially when it's so hot in the cabin and the seats were so narrow!!"
優點： "Very nice and friendly staff. We were fed a small meal on a very short flight."
缺點： "Ran an hour behind schedule. We boarded on time and then got delayed waiting for air traffic control. Landed about 40 mins later. Considering it an was an hour flight, a little annoying. We didn’t have another flight to catch or somewhere to be, but it could have been troublesome for others."
優點： "Four delays. 3 hours late. Rough landing."
缺點： "Crew was polite."
優點： "I needed to change my flight and they did it at no extra cost."
缺點： "Badly delayed and no information was given on the correct ETA and on the status of the connecting flight"
優點： "Service was great, crew on board were friendly and good entertainment."
缺點： "Was not given my special dietary food at beguinning of flight and was also not received the help I was assuered when flight was delayed."
優點： "Flying a 747 was great! Friendly service."
缺點： "Everything was fine for what I paid."
優點： "Flight attendants very friendly and attentiveNothing"
缺點： "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"
優點： "Ground agents were courteous and boarding was well-managed and quick"
缺點： "Difficult to converse with on-board crew who were not very well-versed in communicating in English. It is evident that the in-flight crew preferred conversing with passengers who could speak Thai. Seats were cramped and not enough leg-room. Very uncomfortable for a 6 hour flight Service crew adopted a "get water/juice from the galley trays yourselves". Having requested vegan/vegetarian food, the food options were limited and very bland. They lacked flavor and were not properly cooked. In-flight entertainment options was old and in-seat monitors were small."
優點： "We didn’t crash!"
缺點： "Old plane (747). Not very attentive staff, I had to ask for a blanket 4 times before I got one. This certainly isn’t acceptable in business class. My meal choice wasn’t available. And I had to pay $50 to change my flight to a different day (again not acceptable for a business class ticket. I’ll avoid Thai airways wherever I can from now on. #avoid When I rang the Singapore Thai office they were unable to change my ticket to a new date and kept pushing me back to the online travel agent. Called Thai in Bangkok and they did it on the spot. Very inconsistent service."
優點： "The Cabin Crew were very attentive & nice. Great customer service."
缺點： "It’s time for the 747 to retire. It looked tired and worn."
優點： "Thai (similar to ANA) provides its customers with REAL customer service while flying with them."
優點： "Accommodation and food"
優點： "Staff was very pleasant, food was interesting and tasty. Seats were decently comfortable for economy."
缺點： "liked everything. i have traveled with Thai many times over the past 30 years."
優點： "Its a very good flight with good service and hospitality"
缺點： "I find the selection of movies and songs quite limited."
優點： "Staff was courteous and accommodating. 747 is still one of the best planes out there, quiet, powerful, and lands softly."
缺點： "Seats in business do not fully recline, which is hard to sleep on. Also the seats are very hard and uncomfortable for business. Not much padding to sleep on."
優點： "Attentive service, great food, smooth flight"
缺點： "Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping"
優點： "Clean, easy, and relatively efficient."
缺點： "It exceeded expectations for an internal domestic flight. We didn't use any entertainment facility on this short flight."
優點： "Thai Airways has great service, very cool and genteel staff. The transition between flights was so simple. We were very happy with in flight entertainment and food."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
缺點： "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
優點： "Professional and friendly Crew & the movies"
缺點： "Too cold, seats to narrow, food not so tasty."
缺點： "not much choice in the movie selection"
優點： "seat very comfortable"
缺點： "food and inflight entertaitment with very few choices are very poor - flight attendant always on the PA for meaningless message in 3 languages"
優點： "Crew were friendly and premium economy seats were spacious and comfortable"
缺點： "Clean the toilets more regularly. One time, the floor was wet and not much paper left in the holders."
優點： "One of the nicest crews I've had the pleasure of flying with"
缺點： "Nothing I could tell at the moment....."
優點： "the flight itself was fine. the crew is professional"
缺點： "They lost my luggage and 4 days later I still don't have it. They are not being very helpful at all in recovering it or taking responsibility for it"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The staff at Cathay Pacific were awesome."
缺點： "Did not inform us of a flight delay until way after the flight time had past. Waited an extra to take off."
缺點： "I didn’t have a pillow."
缺點： "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
缺點： "The seat was a bit small for me, legroom a bit tight."
優點： "Staff were nice. Lots of legroom"
缺點： "The food was pathetic. Bland and smelled funny. Chaos at luggage retrieval. For some reason they were pulling bags off the conveyor belt, even before it was full. So had to run back and forth to check."
缺點： "Too salty for the meal"
缺點： "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
優點： "Up and down at the right time and place. Great experience."
優點： "Not much, quick though"
缺點： "Plane is old, seats are terrible, hard awkward, strange seatbelt clunk of foam plastic, food was horrible, never saw the crew, it was hot, needed water has to go track it down, it was an overnight flight so not all the crews fault"
優點： "Great food (probably the best I’ve had on a flight) and a fairly good in flight entertainment."
缺點： "The crew was good , but I observed that one aisle got a follow up of drinks more than my aisle. It made me wish that I was sitting in that aisle."
缺點： "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
優點： "We boarded on time. Again, cabin crew was nice, courteous, and professional. Flight was not full- therefore, no passenger present next to me. Did not eat either meal- therefore, can not vouch for them; however, did have a cup of noodles. Again, the variety of music was nice."
缺點： "Again, airport crew leaves a lot to be desired."
優點： "The organization of the boarding was well done. The plane was comparatively roomy, the servers were efficient."
缺點： "The boarding was delayed and although the stewards were efficient, little things like running out of noodles and running out of the chicken option on the dinner menu marred the service."
優點： "Plane was clean"
缺點： "The crew was uninformed and unobservant to actual conditions in the cabin. They kept the air conditioning on and no one was available to address the situation. People started to take their winter coats out of the overhead bins and sit in their seats with coats on. They spent a significant amount of time repeatedly requesting that the window shades be moved up or down. Frankly, if I buy a window seat I should have the option to look out the window if I'm not disturbing my neighbors."
優點： "service was excellent"
缺點： "boarding took very long."
優點： "Cathy service"
缺點： "Flight was scheduled to leave 8:30 AM and we ended leaving 12:45 PM!!!"
優點： "TV controls user-friendly. Many choices."
缺點： "Cramped seats, especially when people in front lean back."
缺點： "Seat didn't recline"
優點： "Boarding was smooth."
缺點： "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
缺點： "Upon arrival in Hong Kong, Cathay representatives automatically re-booked my connecting flight to Taipei assuming I would miss the connection. This was not the case. I was able to get to the connecting gate on time. Cathay representatives in Hong Kong were rude and unhelpful in re-issuing my boarding pass for my originally scheduled flight to Taipei."
優點： "Good leg room in coach. Comfortable seats."
缺點： "All good"
優點： "All as expected - no surprises"
優點： "The plane actually arrived an hour earlier than expected."
優點： "What a difference after getting off BA! Staff wonderful, always happy to help and always a smile. PE seats on new A350 are great, although too much cheap, hard plastic on seat back. Very comfortable with great pitch. Food exceptional and beautifully presented. Dim sum for breakfast was sensational. Pier Business class lounge breathtaking, with several large rooms with different food options, served to you - the fresh made noodles a must - and a staffed, well stocked bar. Absolutely gorgeous space."
缺點： "Surprised (and first time on Cathay I've seen this) toilet was revolting towards end of flight. Movie selection disappointing, as not many new releases and not all that many others."
優點： "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
缺點： "None experienced"
優點： "Love the plane, seats"
缺點： "Food has gone down"
缺點： "one of the cabin crews threw the meal to me :("
缺點： "After a stressful 15 hour flight from San Francisco, my connecting flight to Tokyo was delayed by an hour and a half, which is something I'd like to avoid in this long of a flight."
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "Yes, crew was friendly, efficient, & helpful."
缺點： "It was a scary flight that I couldnt even sleep! I dont feel safe flying with China Airlines! Rude staffs, planes are shaking, food was ok, no selection of drinks (only tea and water),"
優點： "Entertainment selection"
缺點： "Food and drink selections were ok only. They ran out of one option for dinner."
缺點： "The food could have been more tasty and warm."
優點： "China Airlines have always been consistent in food and service. Consistency is good but the quality is not kept up as well."
缺點： "The quality of food. Maybe the food is okay, the heating up of them tends to be over done."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Check-in counter - staff was corteous"
缺點： "Flight was cancelled, air line did not offer any food nor hotel accommodation. We were rebooked to a different carrier, departed 13 hours later."
優點： "Very standard flight overall, but was mostly impressed with how hard they worked to get me a veggie meal when it was not in the system. The staff was super accomodating and very friendly. I had read a lot of things about them losing bags, so I was nervous. Mine came through very quickly from Hong Kong to Tokyo, and I had a stop in between."
缺點： "Flight was delayed and it was not mentioned until past boarding time."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Comfortable and relaxing!"
優點： "Recent movies were available. Enjoyed the personal screen with games and options to keep entertained."
缺點： "Originally, I had 2 flights scheduled from Myanmar to SF. One connecting flight from Yangon to Taipei, then from Taipei to San Francisco with a 7 hour lay over in between. Not too bad. 3 weeks before my vacation to Myanmar, China airlines moved my return connecting flight from Yangon to Taipei a day early, which meant I would need to cancel hotel reservations in Yangon and would be stranded in Taipei overnight. I called China Airlines and the only option was to move my 2nd flight a day early. No apologies or reason why my connecting flight was changed a day earlier."
優點： "The food was excellent (and they feed you twice!)"
缺點： "Passengers weren’t allowed into the waiting area until our stated boarding time. The actual boarding of the aircraft was late and rushed. The aircraft was old with limited entertainment options and no power source for charging."
優點： "Great flight attendants, short wait times, free baggage checks and very timely delivery of luggage"
優點： "On time arrival; good in-flight service. Plenty of entertainment options."
優點： "Flight was not full. Airlines assigned seats pretty spread out from one another; gave you more space. Good meals and service."
缺點： "Nothing that wasn't out of anyone's control."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "The flight was at the end of Thanksgiving weekend and was completely full, but the check-in, boarding, and in-flight service were all efficient and attentive. Food was pretty good, and the economy fares were very competitive. First time on CA, and would definitely use them again."
缺點： "One rude gate agent at SFO named Lisa."
優點： "not too many passengers"
缺點： "Staff were on a hurry with serving food - reckless"
優點： "No delays, new aircraft, great service (only comparable to JAL)."
缺點： "Flight attendants are too cute and look too young, I would like to see someone more experience (or give me assurance that they are experienced)."
優點： "Not a full flight. I have a empty seat between me and my daughter."
優點： "Decent sized seats with legroom"
缺點： "No individual entertainment displays"
缺點： "Curry chicken noodles"
優點： "For economy class the seats were not cramped and had some space to them."
缺點： "Lack of selection for food."
缺點： "The smaller jet does not have adjustable over head air controllers. If you sit toward the front by the emergency exit there is no air-conditioning and I was sweating for the entire trip. As you move toward the middle of the plane it seems to be much cooler. Also the video screen is very dark and small. I set the screen to the brightest setting and couldn't see half the movie. Furthermore, for some reason the crew left the bright lights on in the cabin for the entire 6-7hr trip, which made it difficult to sleep or watch the movies. My longer trip to NY with the larger and newer plane was MUCH better!"
優點： "Cheap flight!"
缺點： "Cabin air temperature was hot, no way to individually change air temperature to your seating. Too big of gap between eating, must take snacks."
優點： "The crew on ground and inflight all display the same attention to details professionalism and courtesy. Inflight food is the best, truly first rate."
優點： "Comfortable, great service, two free check ins, and free movies. I also got whole row to myself. Absolutely pleased!"
優點： "Nice , good stewardes, man , woma its ok Nice pilot"
缺點： "My baggage have a lock but When i check in in honolulu my bag they dont have allowed my lock! He said its better no lock"
優點： "Crew and staff were all very responsive and proactive in providing assistance, seed genuinely eager to help. Boarding was fine, and a representative of the airline took initiative to form a preliminary queue at the terminal departure counter despite the airline not having an all-day dedicated counter."
缺點： "While its 4-seat layout was better than some anes' 5 seats in the middle column, the seating was, of course, cramped, and I did not have enough space under the seat in front of me to stow my backpack. I also wish Kayak had included easy means to select seats and special meal options. Apparently to do so requires visiting the airline's own webpage."