缺點： "Breakfast could have been better"
優點： "Great seat, cabin crew was fine."
缺點： "Too much confusion trying to just find a shower in the lounge"
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "The crew always smiles and very accomodating."
缺點： "The main course could have been better or improve. I wasn’t satisfied with the taste."
優點： "Good service"
優點： "JAL flight crew were excellent and friendly"
優點： "Wonderful crew"
優點： "The crews were very kind and helpful."
優點： "Great food. Excellent cleanliness"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
缺點： "Kiosk, bag service, One World Integration"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "I loved the Haagen daz ice cream. Loved that they have USB ports."
缺點： "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
優點： "Crew was very pleasant"
缺點： "Missed my flight due to Customs. But AA took good care of me and got me on next flight. Wish layover was a little longer. Missed flight by 10 min"
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "Nice seats. Ample leg room."
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "Lots of legroom"
缺點： "No complaints I was pleased"
優點： "That I probably won’t have to deal with AA for a while."
缺點： "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
優點： "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
缺點： "Can’t think of any thing"
優點： "Loved the food. Cabin attendants were very friendly, polite and helpful."
優點： "Courteous cabin crews, must be from Japanese culture."
缺點： "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
優點： "JAL is great!"
優點： "It was short flight.. I slept good through."
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "Excellent and original Japanese meals"
優點： "I got an upgrade!"
優點： "The crew was friendly, and the view from the window was stunning."
缺點： "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
缺點： "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
優點： "No major disasters, comfortable seats, on time."
優點： "The crew did a great job making sure everyone was safe and comfortable."
缺點： "Be friendlier for pets flying in the cargo hold. Reducing the capacity from 20 to 5 per flight and regularly increasing the fees is not helpful at all."
缺點： "Everything was excellent. Left Bangkok on time and arrived slightly early but that’s good. Food was excellent and the staff were very helpful and friendly"
優點： "The crew was fantastic"
缺點： "I was very uncomfortable in my seat. I purchased a seat with more leg room but didn’t know that exit seats don’t have the same width as other seats so my hips were in the seat tight. I wish I would’ve known this before I bought the extra legroom."
優點： "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
缺點： "Children's meals can be changed a little more, then the amount is a little less!"
優點： "To actually catch the flight BUT it was cancelled leaving me having to buy another $AUD666 ticket DISGRACEFUL BY BUDGETAIR AND EVA!!"
缺點： "For EVA to GIVE me a REFUND KAYAK can HELP me get a refund"
優點： "Really happy as had a exit seat so lots of leg room"
優點： "Crew very fast in serving dinner"
缺點： "Flight late"
優點： "Flight was what I had expected."
缺點： "Yet another delay, so departure as per schedule would have been good."
優點： "The crew was very warm hearted to offer small toys to my 3-yr old niece to comfort him during the flight."
缺點： "The meal was a bit disappointed for it is only sandwich with cold chicken meat... not even offer hot food option especially for kids/elderly."
優點： "Great crew and nice comfortable seats"
優點： "Crew was very friendly. Very clean toilets."
缺點： "Maybe add more movies."
優點： "I saw Sanrio, the character goods all over like pillows and meals, which was good for Sanrio lovers."
優點： "Great service"
缺點： "Not much I did not like"
優點： "Special meal options. Services from Cabin attendants were also nice."
優點： "EVA airways seem to have gone out of their way today as the cabin crew service was excellent. Not one issue or complaint. The flight left on tine and was almost early into Heathrow apart from air traffic delay"
優點： "Hello Kitty themes"
缺點： "Coffee served diluted ."
優點： "Staff. Entertainment."
缺點： "Food was average. Space small. But economy always is."
優點： "Excellent staff!"
優點： "Staff on board was excellent. We were 3 hours delayed and they knew we had a connecting flight, so they moved us to the front of the plane so we could et off quicker."
缺點： "We were 3 hours delayed - the board kept saying we were just 40 min delayed. Poor communication about the delay, when we would be leaving, etc. No rush in loading plane. LOTS of connections missed due to this. They told us our next flight would wait for us, and it DID NOT. They had already booked us on a later flight, even though we had 20 min to get to it."
優點： "Flight attendants courteous and efficient. Seat comfortable, flight smooth"
缺點： "Narrow space"
優點： "I enjoy visiting Japan. I love the cultural, the foods, the people, Museums, and architecture. I came specifically to celebrate my 65th birthday by climbing Mt. Fuji."
缺點： "The only thing that was not the greatest, I think was the ground crew in Manila. It took an unusually long time to get my luggage."
缺點： "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."
優點： "Cleanness and professionalism of the flight attendants"
缺點： "Limited choice on the newer movies,"
優點： "Good Service and Very Polite"
優點： "The flight attendants were very friendly and helpful."
缺點： "The seats were uncomfortable for us taller people in economy class."
優點： "People were lovely and efficient"
缺點： "Seats were pretty ordinary"
優點： "Everything was great. Well organized and efficient. Great prices!"
缺點： "Nothing. Everything was perfect!"
優點： "The crew was excellent, very attentive. Liked the movie selection."
優點： "Very good service. Good seat legroom. Shiite connection wait time."
優點： "The food and drink."
缺點： "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."
優點： "Amazing food, comfy seats and good entertainments system"
優點： "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
缺點： "Can't think of anything. Trip was pretty nice."
優點： "Was quite nice for a two hour flight. They gave us a free meal again."
缺點： "Nothing I didn't like."
優點： "Movie on board is good"
缺點： "Food not so nice"
優點： "Food is good"
優點： "Hou-tia, everything from the food, entertainment was exactly what I needed and expected. Our connection was close so Eva had an attendant lead us through the airport in order for us to make our connection."
優點： "I must say I was skeptical on my first flight with this airline. Staff was very nice. The lady that did my tickets left a very nice note on my plane seat. The ride was very comfortable. The plane and restroom were neat and orderly. I would definitely recommend to my fellow travelers."
缺點： "My fruit platter was all fruit that was not ripe, but no big deal."
優點： "Everything is perfect"
優點： "Service and landing were great."
缺點： "Too cramped and people who coughed the whole flight which isn’t airline’s fault. Wine wasn’t good at all."
優點： "The flight attendants are very attentive and polite. The journey was smooth. Overall great experience!"
優點： "service on time and great staff"
缺點： "all good"
優點： "the management of EVA is excellent....from reservation to check in...in flight service is also excellent....seats not as comfortable as China Airlines....and the entertainment choices were disappointing....food taste and presentation was excellent....it is a very good airline...."
優點： "The service"
缺點： "The food and seat"
缺點： "the food was a shame"
缺點： "One crew member was so rude to me, Then my husband tried to lodge a complaint at the service desk and the manager was rude to him about it. Food is gross. Crew didn’t offer enough drinks or water for the length of flight. Economy seats are tiny and cramped."
缺點： "Since I traveled with my daughter (4yo), I got to board early from LAX to TPE but my second flight from TPE to BKK, I had to wait till they called my zone seat. I was holding my daughter at that point since they took away my stroller way earlier than the boarding time. I would like to ask for the same standard of parents traveling with children who are 6 or younger to board first so they can get settle and these patents are tiring from dealing with their children during the flight. They are extra tired than regular passengers."
優點： "Really liked the food"
缺點： "For such a long flight, I would have expected to get eye masks, but all they provided were slippers"
優點： "Crew was amazing, best airline i have ever flown hands down. Best food, best service best everything."
缺點： "An airplane that has aisles every two rows so you never have to ask people to get up to go use the bathroom."
優點： "Respectful crew"
優點： "Very friendly and easy to talk to"
缺點： "The airplane was very warm"
缺點： "The gate change notification on my phone was excellent"
優點： "The crew was great, food was great and the seats wider and comfortable !"
優點： "Good leg room, nice food, and friendly professional staff."
缺點： "Boarding process was chaotic."
優點： "Very nice crew."
缺點： "Very limited options for food and entertainment. It is not the top-tier experience like Cathay or Singapore airlines. A good tier-2 airlines."
缺點： "Flight was late leaving San Francisco, connecting flight from Seoul to Manila was also late. Service was okay. Entertainment okay."
缺點： "Flight was delayed by 10 hours less with less than 24 hours notice. Had to call Asiana to change flight to a 1 stop flight (original flight was nonstop). Flight to Seoul from New York was also delayed by 8 hours and I ended up having to spend ~$70 for hotel/taxi due to arriving in Seoul past midnight. Horrible experience both there and back and don't think I would ever take Asiana again."
優點： "everything is great.."
缺點： "staff gives a little bit of drinks specifically water.."
優點： "The check in crew in Fukuoka were excellent! Nice smooth fast flight. Will definitely fly with them again!"
缺點： "I would love a vegetarian option!"
優點： "Flight details"
缺點： "Due to weather we missed connecting flight. Just Fly and Asiana Air would not help us with switching flights. They said the other flights the next day had ‘wait lists’ and said it’s best we just cancel the trip. After doing so, we saw both flights out the next day with ‘wait lists’ online for purchase at an extremely high rate. Never booking through them again."
缺點： "That they gave up our seats when I already confirmed and picked them a few months ago when I purchased the ticket. I was told the airplane changed and our seat assignment is different. They wanted me and my 80 year old Mom siting in different places. I refuse and explained she can’t be by herself and showed my confirmed itinerary seats. She then found seats for both of us to sit together."
缺點： "It was freezing cold in the airplane."
優點： "Over all everything was great except for the above complaint"
缺點： "I basically don’t eat rice for breakfast. I food choices could be updated to accommodate those that don’t eat rice as a First meal of the day or Americans passagers. Over all the flight was excellent."
缺點： "Old aircraft, seats uncomfortable, not much better than economy class. Rick"
優點： "Great seats & crew"
優點： "The seat layout"
缺點： "The seat belt very short on one side hard to operate"
優點： "Food and the services by flight attendants."
缺點： "tight seat."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "2 free checked bags"
缺點： "Old, uncomfortable seats. No in-seat power. Weak entertainment options on tiny screens. 3-4-3 configuration means no seat is a good seat. No legroom. App sucks--good luck purchasing choice seats on it. Not enough beverage services; I was parched and desperate for water throughout. I hated my experience on this airline and will work to avoid on future trips to Asia."
優點： "My seat reclined more than usual"
缺點： "Their website that said that we could pay to use their lounge but when got to the lounge , I couldn't and had a 10 hr layover when I expected to be able to use it"
優點： "Entertainment was okay"
缺點： "On both flights my party of 2 was split, despite an early check-in. We were lucky enough to swap seats because ANOTHER family was also split between us on the first flight. On the second, 3 parties were all split in the 3 rows in front of us, so we had to shuffle 4 different people before take off before the majority of the people were sat together. On 10 hour flights, generally I feel parties shouldn't be split unless they're checking in later than we did."
優點： "Everything! Service awesome"
優點： "food was ok but. sandwich was the worst i have ever seen."
缺點： "boarding was confusing."
優點： "More leg room than any airline I have flown in economy. Nice staff."
優點： "We liked the efficiency with which everything went. It was smooth from check in to arriving at destination."
缺點： "On the plane the stewardess were always behind the curtain in the prep centers. They were always polite and efficient when asked for anything but did not seem accessible in the way other airlines do it. Everything was still very good overall. Thank you,"
優點： "Boarding was pleasantly quick relative to other flights I have been o"
缺點： "Flight attendants made me it feel like they didn't want to be working there. Made me not want to ask for anything when I needed something"
優點： "Though not particularly personable, Flight attendants were generally efficient at their tasks. i.e. No mistakes with pre-arranged special meal requests."
缺點： "1) The ground staff in SEA never said a single 'please' or 'thank you', let alone any eye contact or even a mere 'you're welcome' in response to my expressions of thanks; I was made to thoroughly feel like a mere transaction. Clearly, Asiana severely needs basic manner- training for its staff. (this isn't the 1st time I've experienced rudeness from Asiana staff, but I just ignored it & chucked it up to their tired busy working days.) 2) We sat on the tarmac for an hour, exactly. We departed 1 hour later than scheduled, despite a short connection, which they, themselves, scheduled into this flight! ..."
缺點： "Everything, this is the worst flight(s) for a 16year old to experience. Missing connecting flights, rerouted to arrive 2 days later and missing luggages. And airlines did not compensate jack sh!t."
缺點： "Could use a little more movies."
缺點： "A crew never gave me my can of soda"
缺點： "The flight was delayed too much, by the time I reached Seoul all the restaurants were closed and I couldn't get anything to eat until 6 am. I specifically booked an early flight to avoid this."
優點： "The crew was incredibly nice. They kept the flight quiet which was incredibly appreciated. The only downside was a long wait for luggage in Chicago, but that probably had very little to do with Asiana.."
優點： "Food o utstanding for economy....a as good as air France Movies selection excellent"
缺點： "not enough water provided old outdated plane, seats not very comfortable"
優點： "I ever eat like that delicious food in Air. Also bread and other small desert's was good. Just want to say Thank's"
優點： "I liked the flight attendants, and speediness of the flight after we took off. The seats were older but comfortable."
缺點： "Two sets of crying babies in front row seats didn't help things."
缺點： "Entertainment console was broken."
優點： "The service and experience was excellent"
缺點： "I only wish the seats were more comfortable for such a long flight. I understand that the length of the flight cannot be changed… It is just difficult to set the entire time. I wish the premium seats cost less so that I could afford to lay down"
優點： "Attentive staff. Good food. Smooth flying. A++++"
缺點： "Poor selection of in flight movies. Power outlet not working"
優點： "the courtesy of the flight attendants"
優點： "Safe flight and crew was nice"
缺點： "Suppose to have a window seat, got a isle seat. Food choices were aweful. Didn't eat"
優點： "I got randomly upgraded. That was my first time flying business. It was pretty lovely. Lots of room, highly attentive staff that calls you by name."
缺點： "I guess the buttons that controlled the seat were confusing but I can live with that."
缺點： "Flight was again delayed going to and coming from Manila.. Time allotted for transfers from LA to Seoul and Seoul to Manila of 1+ hr. is too short. Security is very strict which is good but you just arrived from one airline and transferring to another airline in 1 hr."
優點： "I like how they gave us an empty seat in the middle."
缺點： "The food wasn't that great. It was better on the way in. Boarding took forever. It didnt seem like they came around with beverages."
優點： "The food is delicious!"
優點： "Clean bathroom, well maintain during flight unlike some airlines 5 stars for that"
缺點： "Chicken was grilled marked than steam result tuff rubbery. Hostess refused to exchange it with beef saying thete eas no more on the spot, not even asking others waitresses from different raw, while later on when everyone wad sleeping I went to asked for water and there you go. She ead eating the beef from economic class and a dish from first class. I always thought that customers are valuable because we pay their salaries?! Very desapointed from this hotess from the Philli. Who during the who flight treat me like dirt, maybe she hates Americain? Also most of movies are children oriented only a few for mature minds and they are over a year old. First time on Asiana and last time even been a star alliance member what a disappointment!"
優點： "Check in was good"
缺點： "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
優點： "Food and crew"
缺點： "Choice of movies. And documentaries Incessant publicity on board. As if we didn’t know VietnamAirlines"
優點： "Crew were great. Seating was comfortable."
缺點： "Boarding seems a bit of a crazy process."
缺點： "I purchased an exit row seat. Upon checking they confirmed my seat number but did not inform me of an equipment change so I was no longer in an exit row. The crew was great and allowed me to take the exit row seat after boarding was complete"
優點： "seat uncomfortable, food wasn't good"
缺點： "armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777"
缺點： "Excellent service over all."
優點： "Didn’t seem perfectly organized at all times. But they did a good job regardless."
缺點： "Got me there, no worries."
優點： "The crew was very nice."
缺點： "There were passengers clapping through the whole flight."
優點： "Nuce crew and gentleness"
缺點： "Entertainment but we know it’s a plane restriction"
缺點： "Leg room is short, seats are average. Fine for a short flight."
優點： "No turbulence"
缺點： "Never wake up passengers for your terrible food"
優點： "Comfortable seats. Everything was on time. Friendly crew."
優點： "Very professional crew. Plenty of in-flight entertainment options. Food was good."
缺點： "Less magazines in seat pocket (there wasn’t enough room for my own stuff)."
缺點： "Delayed with no announcements or explanation."
缺點： "Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management."
優點： "Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it."
缺點： "The flight had small video screens but no place to plug in a headset so consequently o sound."
優點： "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
優點： "Onboarding went well and bagage was out fast in Nha Prang"
缺點： "Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional."
優點： "We left late but arrived safely and close to being on time."
缺點： "Taking the bus to the plane is a nuisance."
優點： "Excellent staff"
優點： "The flight attendants are friendly"
缺點： "The food is a bit “pedestrian”"
優點： "Comfortable, good food, good drinks , on time"
缺點： "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
優點： "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
缺點： "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
優點： "Reliable, no nonsense, good price-quality ratio"
缺點： "This flight is almost always late. Connections in Paris tend to be difficult."
缺點： "This normally short flight was prolonged because of weather. The airline can't control this. However, we only got two updates by the crew, once to say that we were unable to land and were now going to Pnomh Penh to refuel, and sending to say we were leaving Pnomh Penh. The total time over five hours and would have been better with more updates."
優點： "Extra leg room in the emergency row. Plane was not packed with people so easy on and off. This was a flight from HCMC to Hong Kong And we were then going to get our bags in HKG and recheck them to SFO. BUT since Vietnam air and Cathay are connected we were able to check our bags all the way to SFO!!'"
缺點： "Food was average"
缺點： "the seats are too small for an overnight trip. I would have preferred to be charged more and have more comfortable seating for such a flight. All else was satisfactory."
優點： "On time, lunch served, no problems."
缺點： "No entertainment, but a very short flight, one hour, who cares?"
優點： "Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration."
缺點： "As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized."
優點： "Crew was helpful and stern when necessary. Due to the short flight (45 minutes), a bottle of water was handed out."
缺點： "By no fault to the airlines, the domestic terminal is incredibly inefficient and unsympathetic to travelers with special needs (like tired and hot pregnant mothers). On top of this, you get grumpy and crotchety travelers pushing and complaining."
優點： "Everything was good honestly"
優點： "Cabin crew are great. Vietnam based catering is always really good: excellent fruit and I enjoyed the Vietnamese beef stew."
缺點： "Equipment seems older, no entertainment system in economy class."
優點： "On Time"
優點： "Vietnan Ailrlines is the best and most reliable in-country operator. However, that isn't saying much. Overall, the company, its equipment, and employees are the most professional."
缺點： "The boarding is disorganized and confused that passengers are pushing each other in a bit of chaotic! Need lot of improvements."
優點： "On its Airbus A 350 Vietnam Airlines recently introduced a new arrangement for the Premium Economy Section. This is the only aircraft used on the SGN-CDG line. Before they had a lay-out of 3-3-3 seats across, strictly identical with the Economy section. It is now 2-4-2, giving some more space to sit comfortably. All seats have now a fixed separation, with the possibility of placing a glass or other small objects on top of it; they look like a smaller version of the old Business Class seats. In the first row the design of the fold-up screens has been improved. Previously some invaded the personal space of the neighbour, as I had experienced last October (my knee still remembers it). Well done. Prem Economy is worth the difference in pricing."
缺點： "In Premium Economy Vietnam Airlines used to serve a lavish breakfast menu. Most of it was sent back as waste, because so many passengers (e.g. French) are accustomed to a minimalist continental breakfast. All this lavishness has disappeared now. While I understand the reason why, I wonder why they also eliminated the small portion of jam or jelly. Only butter is available to spread (spread?) on the tiny bun. It would be a nice touch to have also some jelly. Also during the night shift they used to offer some nice sandwiches to sleepless passengers. Now only pots of instant noodles are offered on demand. These pots are not well adapted for European passengers."
優點： "Vietnam Airlines super and on time all five flights"
優點： "Small plane and very nice people. Short flight so no food or entertainment to judge. Just hard not to love the Cambodians."
優點： "The plane and food were good"
缺點： "Took a very long time to get checked bags"
優點： "Great experience. Everyone very helpful."
優點： "I had an over all position experience flying with Vietnam Airlines."
缺點： "I didn't like the extremely late boarding process, as I was worried I'd miss my connection flight."
優點： "The Air France business lounge that Vietnam Airlines use in CDG Airport was excellent. Lots of space a good selection of food. The airline staff where all wonderful and food on the plane was delicious. I like the sleeping pods. Very private and comfortable."
缺點： "I would like a few more recent English movie choices."
優點： "Very professional and very clean planes."
優點： "Notifying customers of why flight was holding for over an hour in the air (due to heavy rain)."
缺點： "No food or drink offered during holding period..this more than doubled the flight time and was quite frustrating."
優點： "The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight."
缺點： "The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included."
優點： "see SH to GZ prior flight. The same."
缺點： "Same problems. Get KFC or McDonalds to cater. No one enjoys the airline's food which I suspect is prepared on a very small budget. Even a sandwich with a pre-packaged drink would elevate the foodservice."
優點： "No..no redeeming features.."
缺點： "Coffee was the worst I've ever had. The 2+1 powdered mil and coffee stick. Truly awful. But i suppose there aren't many people on the flight who would order coffee..I would even pay extra for a coffee if they had a quality option. Food is comparable to a school canteen. I would probably pay 20rmb for this in Shanghai. Frozen butter for the half-frozen bread. They really couldn't do worse..."
缺點： "Flown business class 4 times with China southern. But their beds never lay completely flat. Always have a hump in the middle so I raise the back a bit to compensate"
優點： "Great flighy"
缺點： "i had a hard time with their english, but it is better than my Chinese"
優點： "It was a newer model of the plane that I flew out with and it showed. Excellent interior, food was better than the previous flight. Very comfortable and functional for each individual . Crew were fantastic in there dealings with the passengers Overall a very pleasant experience"
缺點： "The inflight entertainment was not as good as I expected. To the extent there wasn’t anything that I wanted to watch as I’d seen the only 2 films that I wanted to watch in my previous long haul leg. TV series were severely lacking in choice as was the latest movies."
優點： "All are fine"
缺點： "Choice of food should be offered"
優點： "Crew was very courteous, efficient and spoke good English."
缺點： "Could use a bit more leg room for taller passengers (I'm 6ft)."
缺點： "Gave us false infor for our boarding location and we had to run for boarding to different location when 30 mins left. Very hectic situation."
優點： "Business class seats"
缺點： "Milk and sugar in the coffee."
優點： "Very attentive to needs of Passengers"
缺點： "Food is just satisfactory"
缺點： "The boarding was shambles, the seats mediocre and not comfortable neither were the pillows or bedding looking clean. The staff tried but they ran out of items pretty quick. I paid for KLM and got something sub-par"
優點： "Absolutely nothing"
缺點： "2h delay for unknown reason, missed connection"
缺點： "The total unprofessional service/ way we have been treated. Never again I will fly with this company. 2 hours delay from Amsterdam for a unknown reason as their English is very poor. As we took off we shared our concern for our connection in Guangzhou, after managing to find someone able to speak and understand English (unbelievable on an international flight) we have been told that would be fine and eventually worst case scenario there is another flight during the day. When we arrived we have been told nothing (even though we shared our concern from the beginning, they didn’t care at all, connection from the same company), when we went out of the plane we ask a crew member in the exit corridor who replied like annoyed of the question that’s fine take next on the left and next on the right (more with gesture than with an English language) when we arrived after running at the transfer gate we asked about the connection to Sydney the first staff told us that the gate was already closed and it’s too late, we then asked what to do : go in this queue and didn’t want to speak anymore. When we arrived at the desk we have been told gate is closed, wait on the side we’ll see later, we asked when and have been replied later....after 30min we have been told that there is no other flight before the day after (same company, different speech...) and wait again....there is another flight the day after in the morning with 6 seats available only...for the rest we don’t know we have to check but it’s gonna be hard because it’s the high season : Unbelievable as we were 15-20 people in this situation...after a couple of hour we have been offered to travel via Vietnam with a stop of 9 extra hours before having another flight of 9hours if we didn’t accept this one they didn’t know... Never ever again with this company and this airport..."
優點： "Loved the good space in seating. Really appreciated it. Mostly crew were friendly and eager to be helpful. The sudoku was the only entertainment I really wanted to use on this flight but it just refused to load. Didn't really matter as I had a good book with me and really enjoyed that."
缺點： "One stewardess seemed reluctant to help me with cabin baggage. No smiles. Didn't much like the 3 hour delay, especially as my waiting time was already 5 hours, however, I'm sure your were doing all you could to get us safely to our destination as quickly as possible. These things happen."
優點： "Busines class seats (pods)."
優點： "Boarding procedure, flight attendants were helpful"
優點： "I like food"
優點： "Nice aircraft noise level low Entertainment good"
缺點： "Unable to use Mobil check- in asked at ticket counter for a forward seat next to exit doors because I am a tall person over 6’3 ended up with a middle seat was rushed to catch connecting flight drink service slow food is a hit or miss"
優點： "Great smooth flight"
優點： "Cabin crew support for food."
缺點： "Availability of limited Bollywood movies. Expecting English subtitles for Hollywood movies"
缺點： "it took forever for their ticketing agent to check us in. apparently it's a huge deal that my full name isn't printed on the boarding passes, which caused problems after every check point i went through."
優點： "The cabin crew was nice."
缺點： "The check in process felt more like an interrogation. Unable to do upgrades at the counter."
缺點： "the meals were not really pleasant to eat"
優點： "Fligths were on time"
缺點： "The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling."
優點： "eat drink all you want. back of plane but not any worse than other seats. good movie selection. considering the airlines take this is a good deal and flight. and all seats have an outlet!"
缺點： "they changed the flight time early on."
優點： "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days."
缺點： "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days. the services need to be consistent ."
優點： "Excellent pilot. Good skills. Steady take-off and landing."
缺點： "Food on board wasn’t nice at all. The quality of food should be improved and China Southern should take it seriously."
優點： "Extra leg room in emergency exit row They actually played a movie that was in English. Not the first time I have flown China Southern, but the first time I had air control above. This is something I feel makes flight a bit more comfortable."
缺點： "Food is terrible. They ran out of wine during first beverage service. Exit row passengers are not permitted to keep items under seat. Flight was delayed at take off and perhaps in route because we were over an hour off of schedule. Aircraft always had a line for the bathroom, two is not enough for amount of people and duration of flight. I do not know if there was bathroom in front, it was sectioned off."
優點： "Cabin crew very courtious and professional."
缺點： "Sitting on the Business class seats is like sitting a lump of rocks."
優點： "Service and aircraft fleet."
缺點： "Most flights delayed for no good reason. Miss connections on both legs of our round trip to India"
缺點： "worst food, service and we also didn't received our bags"
優點： "This plane is by far more comfortable than the bigger plane we took from LA to Guangzhou"
缺點： "Me and many customers on CZ 371 lost our baggages during the transit in Guangzhou. Still no update on lost and found yet."
缺點： "For India-to-US journeys, China Southern routinely misses the short connection. The second flight does not wait for the connections and there is no plan for the predictably stranded passengers. The airport is littered with stranded travelers. Alternate routings often involve transit Visas which take some eight hours of queuing up. In the meantime, business and economy travelers alike are stranded without food, water or information in a BITTERLY cold terminal. There is no food or drink to buy. On top of that, officials and service people don't speak much English. Given the experience of my co-passengers today and those stuck in the terminal for the past few days, one has to wonder why the airline flies these sectors at all."
缺點： "crummy seats. cheap"
缺點： "Staff was so rude and tv is not working properly"
優點： "Good flight overall!"
缺點： "My checked in luggage did not arrive at my final destination airport!"
優點： "Great staff, food, comfort. Very clean toilets."
優點： "Food was delicious and leg room was decent. Good toiletries."
缺點： "Chairs could feel every kick, nudge and tapping on touchscreen. Not many snacks offered."
優點： "Crew are always good on CS. Ontime pretty much too which is a blessing."
缺點： "Still the quality or food and beverage selection is below the standard of other airlines. Perhaps a small spend increase by the airline on the quality will offer big gains. Entertainment has actually gone backwards. I have been flying this airline for years and it was good ! Not now seats are a little uncomfortable with not much padding."
缺點： "The food is great in business class, great service, really enjoyed it"
優點： "Flight crew were friendly and helpful."
缺點： "Seats are hard and uncomfortable."
優點： "They did work with us to help with the seating."
缺點： "We flew from NYC- JFK to Siem Reap Cambodia and back with the airline. On the way back I was unable to choose seats online prior to boarding. We were placed in Row 63, which is the LAST row on the plane and does not recline. For a 15 hour flight this seating should not be used. It is completely unreasonable to think people will be ok not reclining, and honestly the seats felt more straight up than the normal seats. After discussing it with the crew for half an hour on a full flight they were able to move us to other seats. But were unable to move us to business or first for a discount. End point: these seats should not be used! It was so miserable even thinking we might get stuck with them. And if they do stick people there you should be comped, that was not worth the same fare everyone else payed for coach."
優點： "Seats are comfortable . Food is okay. Staff are very nice. Good value for money."
缺點： "We had an hour stop over in Colombo and they made us wait on the place for the entire time. Exhausting and awful to be honest"
優點： "Good food, good entertainment tv."
缺點： "If the chairs at the back of the airplane had foot restit would have been a perfect flight"
優點： "Comfortable seat reasonable wine choice good food Crew great goes out of the way to help"
缺點： "Minimal choice of breakfast - no artificial sweetener"
缺點： "I will never fly with China Southern again- ever. They wouldn't Re-book me on the flight the following day when they wouldn't let me on the flight due to my gate agent not checking me in. Terrible terrible terrible service."