優點： "The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive."
優點： "The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself."
缺點： "The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight."
優點： "Didn’t seem perfectly organized at all times. But they did a good job regardless."
優點： "crew were friendly and professional, food was not too bad for aeroplane food."
缺點： "In-flight entertainment"
優點： "The cabin crew were very pleasant."
缺點： "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."
缺點： "Got me there, no worries."
優點： "Food, the entertainment selection"
缺點： "The crew"
缺點： "Slow check-in not very comfortable seats and food was awful."
優點： "This plane is in much better shape than the last one."
缺點： "Flight delays seem to be a common thing with VN airlines"
優點： "Nuce crew and gentleness"
缺點： "Entertainment but we know it’s a plane restriction"
優點： "Entertainment was ok"
缺點： "I was harassed by the crew members, starring at my passport and taking pictures of them, and doing more question than a migration officer. I’m leaving in Japan, and my Honduras passport do not requires a visa to enter to Japan and they were keeping taking picture to my whole passport. Shame on them."
優點： "The check-in staff at SGN domestic were efficient in getting us on to our connecting flight despite the late arrival from Sydney."
缺點： "Communication. Our plane had a malfunction at Sydney which caused a delay. After it was repaired, we are then told of further delays due to the pilot now running out of hours, delays in sourcing a new pilot, and then having to resupply all the catering. 26 hour delay."
優點： "The crew were not visible and didn't offer any assistance"
缺點： "An offer of a snack as we paid a high price for the econom y flight"
優點： "Food was good. Flight was punctual. Heritage magazine is well done."
缺點： "Refurbishment of the seats"
優點： "Efficient and on time"
缺點： "Aircraft seats worn out"
優點： "Excellent service"
優點： "Boarding was quick and Flight was Smooth"
缺點： "Food basic,Crew not so friendly.Flight left 15 minutes late."
缺點： "Delayed with no announcements or explanation."
優點： "Flight team were friendly and efficient."
缺點： "Delayed take off."
優點： "The crew were great."
缺點： "Not much entertainment available."
優點： "boarding time is on time dinner have 2 choices"
缺點： "minor one - they donr want to give extra bread as not might enough for everyone entertainment could improve by having in-seat monitor"
優點： "Everything, from the check in process, to the flight itself."
缺點： "Nothing to eat, except a cup of juice or water."
優點： "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
優點： "Comfy seats and blankets! Left and arrived on time."
優點： "The plane was new and the food was fresh."
優點： "Crew was excellent and the flight was great."
缺點： "My Kayak account was opened in the US years ago. Google and Gmail are blocked in Mainland China. So if I book hotels or flights any updates or ticket information is sent to my Gmail account which I can never see I realize that too late and tried to notify you but you never answered back I realize that too late and tried to notify you but you never answered back. I feel I cannot use Kayak in China anymore."
優點： "Vietnam Airlines is doing an excellent job flying from the homeland to Paris and back. They have the last generation aeroplanes, decent seating in Economy Premium class. The crew is doing their jobs quickly and efficiently. I could sleep most of the 12 1/2 hours that it takes from SGN to CDG. And the prices are attractive, too."
優點： "Check in was efficient"
缺點： "From a perspective of the food, I have a very limited western diet and struggled with the food choices, but it was a night time flight so I would not have eaten much anyway so there was no great loss ."
缺點： "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
優點： "Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable"
缺點： "No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing"
優點： "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
缺點： "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
優點： "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
缺點： "Delay 15’"
優點： "From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak."
優點： "Staff were helpful in airport and on plane. We were running late due to a delayed transfer but the on-ground staff personally escorted us through ticketing and immigration. In air staff was also very helpful and checked on us throughout the flight."
缺點： "Plane was a tired, old A320. Business class has no power or USB ports. Also very few entertainment choices."
優點： "Flight was generally ok."
缺點： "No power or USB ports."
優點： "Was able to buy last minute at airport. food and drinks are fine"
缺點： "delayed by 40mins. but is ok as already informed from morning entertainment is overhead screen aircon not strong"
優點： "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
缺點： "Whilst the crew were pleasant today"
優點： "The food was good as there were selections of either Japanese food or Western food. In flight entertainment was good too with enough selections to choose from. Overalll, the service of crew was satisfying."
缺點： "Flight was delayed a little during departure. Arrival to ho chi minh is not via aerobridge."
缺點： "Flight was delayed. Boarding was not via aerobridge. Landing was a little rough."
優點： "It got me to my destination"
缺點： "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."
優點： "I arrived on time."
缺點： "The food was horrid and the entertainment system was sub mediocre at st best."
缺點： "With premium empty why they don't offer bid upgrade like other airlines"
優點： "on time. no hassles."
優點： "The food was pretty good and the check-in process was also fairly smooth."
缺點： "Armrest on my husband’s seat was broken and fell off twice during the flight. He cut his arm on it the first time this happened. The flight was pretty bumpy, but the weather wasn’t great. The landing was a bit of a roller coaster, too!"