KHH - IAH
優點： "They were nice. They listened"
缺點： "No screaming children"
優點： "Seats were ok"
優點： "All employees were awesome."
缺點： "I have no complaints."
優點： "Good range of entertainment, comfortable seats."
缺點： "Some dinner choices had become unavailable by the time I ordered."
優點： "Average crew. The seat became comfortable after complaining that the one I requested was not noted on passenger request or should I say begging for the request."
缺點： "Listen to the passenger."
優點： "Boarding was quick"
缺點： "Power in the airplane to charge phones. A form of entertainment would have been nice"
優點： "Getting off. Entertainment system."
缺點： "The food. Working toilets. 10 abreast seating is too tight on 777. Avoid."
優點： "Seat 5A was great"
優點： "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
缺點： "Accurate configuration. A more modern plane."
優點： "Crew was ok. The basics. No issues."
缺點： "WiFi and better entertainment"
缺點： "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."
優點： "Wide choice of films on the flight, boarding was hassle free."
缺點： "Crew could have been much politer when asking about the food wishes of others. Seemed to have no idea how to walk through the aisles, hitting my head and shoulders more than once while walking through."
優點： "The seat was cormfortable and the entertainment was dope!"
缺點： "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
優點： "Considering it was only a 2.5 hour flight, the snack was fairly good."
優點： "Good entertainment, seats were ok."
缺點： "I paid for a seat with extra leg room and then was told at the gate that there were none of those seats left, despite the fact that I booked and paid for that seat 3 weeks ago!"
優點： "The crew were nice, glad I paid for the extra legroom."
缺點： "The food was only so-so, but it’s only a short flight so you can’t expect too much."
優點： "It left on time and arrived on time"
缺點： "Service, comfort and food as I would rate these below 0 if there was that option."
優點： "The crew skipped me for breakfast and i had to ask for food."
缺點： "The food was not very good. Bread rolls stale and inedible. The rest of the flight was good."
優點： "Checking in with my Mum who needs assistance was excellent."
缺點： "Lack of Entertainment."
缺點： "Overall terrible experience, flight attendant was extremely rude when i asked if they were offering sparkiling wine. Flight was delayed due to overbooking on american. Turbulence was horrible the entire flight. The in flight entertainment was unavailable for some reason."
缺點： "Short flight there was no entertainment but that’s ok"
缺點： "No food on the International flight from Kingston to Miami."
優點： "Plane was new and clean..good leg room."
缺點： "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."
缺點： "Waiting for 30 minutes a Dublin to dock."
優點： "Good legroom on economy"
優點： "Great crew, comfortable flight."
優點： "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
缺點： "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
優點： "We took off and landed safely."
缺點： "Felt very low budget and cramped."
優點： "Legroom was great!"
缺點： "The turbulence st the end made me puke."
優點： "Great crew"
缺點： "WiFi not working"
優點： "Moved seats together, great plane and serviceN"
缺點： "Delay getting landing slot"
優點： "Being able to check flight progress while in the air."
缺點： "We did not appreciate the game of needing to pay for seat selection after having already paid for tickets. We were not provided with TSA-PRE despite providing our known traveler numbers in advance. Boarding selection protocol seemed opaque, complex, and geared towards inviting us to pay extra for priority boarding. Before boarding the plane, we were not able to find out whether any food would be served and the extent of what might be provided. After getting on board, we were offered the chance to buy food. The complementary food was a cookie and a few ounces of soda or juice. Movies were available, but not headphones for listening to them. Leg space under the seat in front of us was reduced to make room for life vests."
優點： "Bad bad"
缺點： "Bad bad"
優點： "It was a good flight"
缺點： "Delayed, old aircraft, no food, no entertainment"
優點： "Not much, the flight attendants were fine"
缺點： "They boarded the plane for the ‘on-time departure’ scam, then proceeded to do maintenance for 30 minutes, then when you think your on your way we wait another 15 minutes for takeoff. We spent more time sitting still than we did in motion. Horrible."
優點： "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
缺點： "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
缺點： "Delayed 2hrs"
缺點： "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
優點： "VEry good Cabin crew and the plane was reasonable new"
優點： "Everything about the flight"
缺點： "I'm not a large man. I shouldn't need to fold my arms to keep from bumping into and intruding on my neighbors."
缺點： "I chose a package on the cheap flights that has a left hand side for choosing number of baggage which invariably inreases fare depending on the number of baggage and i choose 2 and paid for 2 baggage but the ticket came with 1 baggage and i contacted both by phone call, email and your website but did not get any fsvourable response. Had to pay again at the airport for the extra bag. This is highly unfair."
優點： "Price, new plane, interactive system"
優點： "Timely and comfortable flight!"
缺點： "Missed flight"