優點： "Was able to get to get to Narita Airport."
缺點： "Okay and not any issues."
優點： "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
缺點： "Several flight attendants gave me wrong drinks."
優點： "Crew and service were outstanding!"
缺點： "I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters."
缺點： "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
缺點： "The flight had a lot of background noise from the plane. I couldn’t hear what the attendants were saying."
優點： "The meals were an experience in itself. It felt like I was at a 5 star restaurant."
缺點： "The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo."
優點： "Comfortable and great crew"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
優點： "People were friendly - from check in right through to disembarkment."
缺點： "Not applicable"
優點： "The food"
缺點： "My 12 hrs layover in Japan."
優點： "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
缺點： "Flights should enter from back to front that way you're not waking over people to get your seat.-"
優點： "Best airline I have ever flown."
優點： "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."
優點： "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
缺點： "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
優點： "The service, more leg rooms and flight attendants were very friendly."
優點： "Great tasting food, and nearly constant beverage service."
優點： "Boarding procedure was the most efficient I have ever seen for a 777. Very quick and efficient, back to front. Great food. Very polite and efficient crew. Plenty of leg room in coach. Comfortable seat configuration, with only three seats in center section. JAL is a great airline!"
優點： "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
缺點： "Small airplane"
優點： "Service was polite and efficient"
缺點： "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."
優點： "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
優點： "This was an AA flight.I never expect excellent service from AA."
優點： "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."
優點： "Everything about the Japan air portion of our trip was excellent."
缺點： "No problems whatsoever."
優點： "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
缺點： "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."
缺點： "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
優點： "Great seating very spacious for economy class.... I got a pillow a blanket and lots of leg room... I enjoyed the in cabin service... TV was nice lots to choice from great movies..... I enjoyed free Wine.... And loved my ice cream treat... Felt like first class.... Thank you"
優點： "Very comfortable, good movie/entertainment choices, great crew"
優點： "The hospitality of the crew"
優點： "It was the best flight and airline I have flew so far. The crew was extremely professional and very helpful, the space between the sits was great and I didn't feel cramped into the sit like on any other airline. Food was excellent also!"
優點： "I liked everything about the flight service and attendants. The attendants were always respectful and smiling...."
優點： "I enjoyed their food very much, and the bathrooms are so clean! It made my trip easy. You will never regret using JAL."
優點： "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
缺點： "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
優點： "The crew was excellent, constantly checking in with us to make sure we were okay since we don't eat the airline food."
缺點： "While there was more leg room than on most flights, the actual seats were not comfortable enough for a twelve hour flight. This was our ninth trip to Japan, and these were the most uncomfortable seats we've ever had."
優點： "The staff took pride in providing excellent service from check in till landing."
缺點： "Still paying for wifi in 2016"
優點： "Absolutely loved the flight. The flight staff was among the best I have flown with. In terms of service I could not have asked for any better. The seats were super comfortable with a great entertainment system/large screen. The layout essentially gave you a nearly private suite. The doos service was impeccable. The lavatories spotless, along with those cool Japanese bidets...first one I've seen on a plane. Overall, I loved the experience."
缺點： "Remarkably the one issue on this wonderful business class seat was a limited area of storage for small items, most significantly a lack of a pocket for a cell phone by the USB port. Also the armrest didn't rise when the seat was in upright mode."
優點： "My seat and my son's seat were booked apart on the both flights. So I requested the representatives at the check in counters at both airports to change our seats so that we could seat next each other. They were willing to help us out and we got the great seats. They had to ask other customers to help this out, too. In the airplanes, the flight attendants were extremely helpful and friendly when we asked them questions and favors, with nice smiles and calm quiet voices. No wonder the atmosphere was very relaxing and quiet during the both flights. The leg room was roomier and the facilities were newer. When I saw three pilots bowed to the customers before getting into the airplane, I felt they were very professional and ready for their jobs."
缺點： "Some food items were too Japanese. Dried Natto snack was especially weird for my son."
優點： "More leg room in Japan airlines. I decided to use JAL as much as possible. Stewardess are all nice and very attentive."
缺點： "Food is ok, but way so much better compared to the other airlines. The chair is not as comfortable (hard to sit) , but more leg room is a good advantage."
缺點： "I ordered Hindu vegeterian meal while coming to Chicago on phone with Japan Airline I got Asian veg food"
優點： "An airline that thinks about consumers and then delivers a premier experience. Fly no one else to or from Japan."
優點： "This airline is the most professional I have seen so far. They are extremely accommodating, very helpful, and very attentive. I didn't realize how orderly the Japanese culture is. We took off immediately. The ground crew actually waves bye and bows! No one in the sloppy US does that! They were very professional and juse down right respectful. Food and snacks were served often. Even good coffee!"
優點： "Good food, and entertaimet!"
缺點： "Chair is way too hard."
優點： "The crew was friendly and the sevices, food & entertainment were great. On 777 airliner, private entertainment system with wide movie selection. Seats have AC outlet and USB charging outlet."
Choice of movies were limited
優點： "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
優點： "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
優點： "The food and the crew were great."
缺點： "I am yet to find an airline that has any semblance of comfort in economy class for someone 6’ 2”, and that isn’t even tall! It would seem that the seats should be tall enough not to have the headrest push on my shoulders.....such as making it adjustable enough to be used as a headrest."
缺點： "If there was no delay."
優點： "Staff was great!"
缺點： "Food wasn’t the best."
優點： "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
優點： "I like the service. I love the food,"
缺點： "Nothing for complaining, everything is good"
優點： "The service was exceptional"
優點： "Staff Many empty seats"
優點： "Clean plane, comfy seats and great staff"
缺點： "Everything was good didn’t hate anything"
優點： "Staff were very helpful and very foamy and comfortable seat"
缺點： "No boarding zone number called in economy"
優點： "The crew are all nice and helpful"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Crew was very nice and accommodating ... refreshing change."
缺點： "Hoping for different movies on the long flight back...and less R rated ones...some different games (like trivia) would have been nice."
優點： "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
優點： "Flight was ok"
缺點： "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
優點： "The crew are so courteous and helpful."
優點： "It was a fast flight, the crew was very accommodating and it was very comfortable."
優點： "Customer service on ANA was as stellar as always."
缺點： "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."
缺點： "The food was not as good as in my previous flights."
優點： "Big TV screen. Food."
優點： "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
缺點： "Again, would prefer a larger selection and more change with movie choices."
優點： "attendents were very friendly and very accommodating."
優點： "Staff were very nice. Very fast service as well."
缺點： "Seats were a bit uncomfortable"
優點： "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
優點： "The room and comfort in the larger planes and the crew is always outstanding on ANA."
缺點： "More movie selection....... many are Asian movies which are of poor quality. More food selections. I really don't care for most Asian dishes and I starve on these flights."
優點： "The stewardess are the most polite and helpful I've travelled with"
優點： "Crew and service was awesome"
缺點： "Not enough choices of entertainment"
優點： "Nice crew, clean lavatory"
缺點： "Had a chance to select seats only for return flight Seats were too narrow"
缺點： "Nippon kept the planes uncomfortably warm. Also, we were not in an exit row, but our seats still didn't recline."
優點： "As long as I didn't fly on united"
優點： "Great service, accommodating staff. Seats were comfortable."
優點： "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
優點： "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
優點： "Whenever given the choice, I choose United flights operated by ANA over thiose operated by United because the ANA planes are generally newer, cleaner, have far superior on board entertainment (important for 12 hour flights) food is better and crew is more responsive/ solicitous."
優點： "Excellent in every way"
缺點： "Flight were shaking badly several times and I feel dizzy"
優點： "Excellent service"
優點： "Friendly and attentive flight attendants. The food were decent. The snacks through the flight were very good."
缺點： "The limited entertainment. Some of the Japanese TV drama doesnt have English substitle."
優點： "Cabin crew provided great service!"
優點： "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
優點： "Service and so much free drink."
優點： "Excellent service and flight experience!! Thank you."
優點： "Crew were friendly & accomodating... More room space on seats & in between seats...I will definitely fly with ANA again."
優點： "crews are nice"
缺點： "food so so, delayed taking off at narita for 30 minutes"
優點： "I liked the friendliness of the staff. The overall service was very nice!!"
缺點： "The seats didn't recline at all. Normally I wouldn't care but it was a 12 1/2 hour trip. There wasn't a lot of good, recent movie releases. On other airlines there was more to choose from that were more recent releases. The food wasn't very good. It had all fish choices or beef tongue. I understand having an Asian meal, but maybe should be a more popular meal with different choices than a more eclectic menu. I noticed even the child's meal was not very kid friendly."
Food in premium economy was terrible The change of ticket at taipei transfer area due to late plane arrival was extremely long The lounge in taipei is below acceptable . I went to starbucks for food and seating.
Lord Jesus Christ help me please.
Lord Jesus Christ help me please.
優點： "Hello kitty everything!"
缺點： "Have no recommendations...everything was great"
優點： "The crew was fantastic"
缺點： "I was very uncomfortable in my seat. I purchased a seat with more leg room but didn’t know that exit seats don’t have the same width as other seats so my hips were in the seat tight. I wish I would’ve known this before I bought the extra legroom."
優點： "Crew was very friendly and plane was on time. Food was good and also had various snacks in between meals. One of the things I liked most was that they had nitenacks in the restroom."
優點： "Crew was awesome! Very attentive and friendly. Food was better than expected. Seating (premium economy) was very comfortable."
優點： "Comfy seats (no need for pillow), large touch screen, generally clean"
缺點： "Better food. I love airplane meals and been on many different airlines and sad to say, eva air has the worst food out of all of them"
優點： "The price. The staff was professional and friendly."
缺點： "Everything was good."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
缺點： "Children's meals can be changed a little more, then the amount is a little less!"
優點： "Crew very fast in serving dinner"
缺點： "Flight late"
優點： "Free food!"
優點： "The crew was very good at serving the meal. The crew did a great job telling passengers to get back in their seats when they were standing up while we were on the run way after landing."
優點： "Crew was great and food was good toom"
缺點： "Might be out of your control but the turbulence got pretty rough at times and was alot more than any of my flights I've been on."
缺點： "The flight was great"
優點： "Very accomodating crew. One of the nicer airlines I’ve flown on. Newer, well maintained clean aircraft."
優點： "EVA Air is an excellent overall airline."
優點： "Being able to check bags and get boarding pass at Taipei Main station prior to boarding MRT (similar to Hong Kong) is a very useful convenience. EVA staff there were extremely pleasant and helpful."
優點： "EVA Air has just got it figured out, solid from boarding to departure"
缺點： "Faster airplanes, or I could pick shorter trips"
優點： "Very comfortable flight, many amenities included. Meals were excellent. Hospitality was exceptionable."
優點： "The plane wasn't full and we could spread out. Food was fine."
優點： "Flight left on time , flight attendants made the flight great"
優點： "Was a way home. Bathroom clean"
缺點： "Food was terrible. I’ve flown with Eva many times but the food is worse than ever. If your Chinese you can put seat back in meal service but if not Chinese must obey rules. The entertainment has very little to offer for such a long flight. So board. The seat is very uncomfortable and deflated seat is painful to my back. Flight overbooked in economy and many seats available elsewhere, they should offer for a little more money but leave empty while everyone is crammed like sardines"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "I like the whole round trip flight. from smooth and fast boarding process to big leg room for my premium economy seat. Food are good with 2 choises and staff are pleasant."
缺點： "Nothing I don’t like"
優點： "The attentiveness of the crew, the food & the amenities in-flight"
缺點： "I was in the middle seat & it was a hassle every time I go to the restroom esp when the flight was a long one. I preferred an aisle seat but none was available even when I checked-in early online."
優點： "Feeling much better than others"
優點： "plenty of movies to watch."
缺點： "the second meal options were not to my liking. I chose Pasta, but i did NOT like the pasta meal: Too much pasta, not enough chicken."
優點： "My roundtrip flight from Chicago to Bangkok was excellent for many reasons. First, my flight from Cleveland was delayed, and the EVA crew was quick to communicate with me and be sure to get me to the gate so I didn't miss the flight. The staff were all very kind, helpful, competent, professional. The airplane was very clean, very efficient, good meals, good entertainment. Excellent airline. I'll be flying with them regularly!"
優點： "Great crew, impressive washrooms, food was wholesome and warm"
缺點： "My friend had a long wait in line to get her boarding pass. She was denied at the counter to fly due to there being 40 minutes until her board time. She was not checking bags, and the security line was a walk through. But they would not issue her a ticket, cancelled her international flight, AND her return flight. She had to buy an entire new round trip international flight...All the while her plane was still on the ground...This did not make sense to me. This does not make sense to anyone I explain the story to, either. Your counters truly are always long waits. It was her fault she didn't leave enough time. But the lack of flexibility in rebooking and the inability to still use her return flight home? WHY."
優點： "Everything about my flights.."
缺點： "None.. they were very acoomodating of my request esp my seats"
缺點： "Delay for 1 and half hour"
優點： "I must say I was skeptical on my first flight with this airline. Staff was very nice. The lady that did my tickets left a very nice note on my plane seat. The ride was very comfortable. The plane and restroom were neat and orderly. I would definitely recommend to my fellow travelers."
缺點： "My fruit platter was all fruit that was not ripe, but no big deal."
優點： "I liked that the Airline was very accommodating in arranging an alternate flight for me, after they caused me to miss my Connecting flight in Taipei, due to the delay in Hong Kong. I didn't mind being redirected through Seattle first, and then on to Chicago, but. . . . ."
缺點： "The 1hr, 40 minute delay in Hong Kong ended up costing me 11 hours of additional travel time to reach my final destination. The Airline arranged for the last leg of my flight to Chicago from Seattle to be on a different Airline, and it wasn't so comfortable. Arrangements were made by the airline in Taipei for my flight out of Chicago for me also, but with a 4 hours layover and on a "Standby" condition. This I didn't understand because there was a much earlier flight leaving Chicago on this same airline and it wasn't full. Staff at the ticket counter did eventually correct it to the earlier flight for me."
優點： "All Attendants on my side was nice smile and gave excellent service Keep all area clean"
缺點： "No cup noodles lol"
優點： "I Like the AirPlane d staff but not d food.There food should needs improvements it looks ordinary."
缺點： "Absolutely their “FooD” a lot of riders or my friends & family complains their food."
優點： "The crew was very nice"
缺點： "Softer seats more wholesome videos"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
優點： "The seat space, and the ability to recline the seat was surprising."
缺點： "It is what it is."
優點： "Plane from Hong Kong to Chicago was full but the crew did their best to meet everyone's needs. The food was very good."
缺點： "Tried to check in online but the system would not allow me to submit my data. So check-in was not as smooth as it could be."
優點： "The flight was delayed from sfo to Hongkang. Very disappointed."
優點： "Amazing crew. Very attentive and great service. Wonderful flat bed seats"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
缺點： "The economy toilets were in a disgusting state half-way through the flight and a hostess told me not use Business Class toilets even though I was in Premoum Economy. The economy toilet was clearly a health hazard. Also, we were woken up for our 2nd meal 6 hours into the flight , with 8 hours to go"
優點： "flight attendants were very sweet."
缺點： "Food, late both from and back ways."
優點： "Good customer service."
缺點： "Could have used one more snack and more water although should have maybe asked. Dinner was good though."
優點： "The movie selection + the crew was friendly."
缺點： "There were kids who were not well behaved. Their parents would not correct them, neither did the crew. There was a kid screaming and talking very loud behind me, while everyone was sleeping. I was unable to sleep on the flight, even with ear plugs. The kid sitting next to me was getting Play-doh everywhere, on me, the floor and all over the seats. He was also kicking the seat in front of him and his mother would not correct him. It would be helpful for the crew to say something to the parents, as some parents do not believe in discipline. The vegan food was very good on the flight to Hong Kong, but on the flight to Chicago it was bland. I was still very hungry after eating + did not get protein in the first meal. With the seat in front of me reclined all the way back, my knees were touching the back of the seat, my legs were swollen and in a lot of pain after the flight."
缺點： "Cancelation process was too poor customer service was also too poor. And high cancellation fee. Customer service representatives did not tell me when I am going get the money back and also weather my ticket is also canceled or not."
優點： "The food was good."
缺點： "We were sitting at te back and it was very cold. Not sure why. They ran out of chicken for lunch."
優點： "Efficient service."
缺點： "The sound jack on my seat was dysfunctional and the sound kept cutting out unless I had my hand on the jack for 12 hours. It was CX806 flight."
優點： "I am frequent air traveler that logs about 100k miles a year and this is the first time I felt like writing a review about an airline. I traveled with my 4 year old son on this trip. Excellent service, high quality food options and flight amenities. I really enjoyed the food as did my son. My son left his backpack behind on the first leg and the airline staff retreived it and delivered it to the lounge in less than 15 minutes. I was astounded and had almost given up on seeing the bag again, given my experience with other airlines in the past. This is going to be airline of choice for future trips!"
優點： "I love the food, service and comfort I want make sure to fly with Cathay Pacific in my future flights. It’s all excellent! And I will probably recommend it to my family and friends."
缺點： "Lacking in inflight service after mid flight. Leaving 7 hours of nothing! So you arrive hungry both ways."
優點： "I liked the movie selection they had for entertainment—many choices. Most of the staff were very friendly, but there was a bit of a language barrier which made it a little difficult to ask for something. They are also attentive, so if you press your call button, you don’t have to wait half an hour until someone helps you."
缺點： "Most of the meals were awful. I barely ate on the flights (except the dessert), but how good can airplane food be really... The seats are pretty tight and uncomfortable. They are too upright, making it very difficult to sleep. On one of their planes, the seats didn’t recline at all. I recommend paying a bit more for extra leg room ($150) or flying business or first class even (for long flights)."
優點： "As usual, the crew was great and the planes and pilots are great also. CP is always punctual, as well."
缺點： "I'm 6-4 , so I enjoy any extra space I can get. For this reason, I like the CP planes that seem to have more space than competitors. However, when the person in front of me reclines for the ENTIRE flight, my screen is too low to watch, I cannot use my try to eat and its like having someone laying in your lap.........it should not be allowed ( reclining)."
缺點： "The flight was delayed for one hour."
優點： "Flight staff was awesome. They were all so thoughtful and extremely positive. It made a long trip so much more enjoyable!"
缺點： "Nothing! Super pleasant experience"
優點： "The flight attendants were professional and attentive."
優點： "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
優點： "The crew was very organized. I travelled with a wheel chair assist friend, they made sure we were comfortable. We arrived ahead of schedule."
缺點： "The food choices are well thought off. My only concern is the tenderness of the beef."
優點： "I guess I can't expect much from what seems to be a low budget airline. The food was OK and the movie selection was excellent. I didn't have any issues with boarding or baggage check in. There was a mix of good and bad flight staff. Sadly, the staff in bad moods were servicing me."
缺點： "The bad mood in-flight staff and the uncomfortable seats. During boarding, I asked one of the staff if I can have a window seat because I have motion sickness and aisle seats make me feel ill. She looked at me flustered and said all seats are booked and that I'll be Ok with the aisle seat. On a different CP flight, a different staff was helping a couple switch with other passengers so they can sit next to each other. That would have been nice if they did that for me when I asked for a window seat."
優點： "The crew is bilingual and they work and move fast"
缺點： "Flight CX882 Seat 59K the food tray does not stay up, food keeps sliding to the right. Both departing and returning flights ran out of free gifts as stated for the purchase of Laneige skin care products. Food selection is less desirable compared to other Asian airlines. Inside the crew food storage/service area looks old and dirty. I can see the area from my seat."
優點： "The tv had decent selection. Crew were nice. Priced good"
缺點： "Boarding is chaotic, after standing in line then they call for other rows and my place in line didn't matter it was a free for all rushing to get in line. No water.....they took my water and have high blood pressure so need water and they don't give enough. Food is mediocre"
優點： "Good flight. Crew busy but pleasant."
缺點： "Difficulty hearing announcements - I have a hearing deficit - so it was hard to know what was going on. Wish there was a coffee/tea service before landing after 15-hour flight to Chicago. Crew kept windows dark until 1/2 hour before landing."
優點： "I like most of everything from this airline, Cathay Pacific."
缺點： "bathrooms should be cleaned more often"
缺點： "My booking did not allow me to do seat selection. Me and my wife sat separately. No resolution from the crew to resolve this. Seats are not comfortable."
優點： "Same as above"
缺點： "Same as above"
優點： "We really appreciated the nice customer service we received from the check in desk!! We were able to upgrade and get our seats together- thank you! Also Cathay Pacific gave us our boarding passes straight through to our final destination which made it possible for us to narrowly make our flight once we were in Chicago. Very grateful for this."
缺點： "Our airplane had technical problems and our flight left 2 hours late, which made it very tight to make our connection in Chicago. This was very hard. We just wish that the delay hadn't been so long."
優點： "Comfortable seats, clean toilets, great service"
缺點： "Entertainment system is a little bit outdated. Not as good as was on the other flight where you can search for movies by keyword."
優點： "Most comfortable bed... slept almost 7 hours on the flight. Food, service and everything else was excellent..."
缺點： "Nothing I can think of... They had it all covered."
優點： "Amazing flight! Continue to serve pleasantly to all passengers"
優點： "It was a typical economy flight. Very long and nothing spectacular or terrible."
缺點： "The flight attendants seemed extremely frantic. They need to relax. I know it was lot of people to take care of but do things to make it easier. Don't let people bring 2 large bags EACH onto flights. Bring a garbage bag around instead of a tiny 5 inch X 5 inch tray when you are collecting 100s? of people's garbage. When departing a plane, I never have seen so much trash and nonsense all over the floor. Bringing a garbage bag around would definitely eliminate a majority of that, the tray was extremely impractical for such a large amount of passengers."
缺點： "one of the cabin crews threw the meal to me :("
優點： "We were booked on "S" class fares, which meant no seat selection until 48 hours before departure. However, we were able to get aisle seats with no problem. The crew was wonderful, service was great, and entertainment exceeded expectations."
缺點： "Boarding--but I never like the boarding process."