之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
缺點： "Taipei airport is too cold. Had to stay overnight on a layover. Ruined the experience."
優點： "The crew was nice and reply promptly. They provide water/juice and snacks several times besides the main meals."
缺點： "It was confusing to do online checking because I couldn't check in on Vietnam airline website. The airplane was old and had bad smells."
缺點： "Good news they have a MENU for the people"
優點： "The ability to select a special meal prior to flight was fantastic"
缺點： "At times the flight crew were incredibly hard to hear/understand via the intercom."
優點： "Yes, the crew is doing good but the size of seats to small is not very comfortable."
缺點： "If can make a seat a little bigger"
優點： "Crew was very friendly."
缺點： "There is just no room to move in those seats. We were packed in like sardines."
缺點： "Food was some of the worst airline food I’ve had. I had the vegetarian options and the vegetables were very bland and over cooked. I usually like airplane food."
優點： "Good seat with plenty of leg room and great entertainment system."
缺點： "Noisy(kids) and the lights turned on and off every half hour...hard to get some sleep on a 10 hours flight."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "The staff was very nice and allowed me to change my seat to be near the door as I had a connecting flight fairly soon after arriving in Manila. This flight was very comfortable and excellent."
缺點： "There was no movie but that is Ok. I just read"
優點： "Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!"
缺點： "As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring."
優點： "Planecdmlty. Had the tow to myself! Food and crew excellent ."
優點： "I got some sleep. Crew was pleasant. Plane is pretty and clean."
缺點： "Old men on both sides of me ... not the best conversationalists."
缺點： "Could have a better"
優點： "Lots of selections on entertainment during flight, good movies and music."
缺點： "I had a bad flight, we had 16 hrs delay because technical breakdown. I can understand it, but everybody on the flight were really upset with china airline attitude. All passengers must sit on the plane for 3 hours before we went out of the plane, at that time the flight attendants and crew leave without an explanation, We didnt know what happnened!!!!! And during 16 hrs delay in Sanfransico Airport, we didnt have hotel for rest, we really tired without sleep. I dont know how to explain my thinking about chine airline attitiude, really upset with their way about problem solving. I just can say that i will never flight with china airline again in the future..."
優點： "Very clean and on time"
缺點： "Legroom was tight. Much less than the sfo/Tiapie leg"
優點： "Boarding was fast and efficient"
缺點： "Food was terrible"
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "I especially liked the meals, entertainment, and really friendly staff."
缺點： "No issues."
優點： "Footer rest. Promptness around food and boarding."
缺點： "Entertainment selection isn't diverse."
優點： "Airplane it's nice and entertainment too"
缺點： "Both flights were delay... Crew very rude and not helping when asked Food was very bad"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Excellent condition of Aircraft"
優點： "I was able to upgrade to economy plus at check in, food was good and service was good no complaints. Aircraft was new and clean."
缺點： "Flight was booked to capacity."
缺點： "The flight came in late. Its not normal. The crew did not care much and where not nice normal.. They need a fresh look at where they are going."
優點： "what else can I ask for , fast boarding good service"
優點： "Flight attendants were organized and professional. English was mediocre at best."
缺點： "Seats are very uncomfortable. No padding in the bottom cushion."
缺點： "Aircraft uses a 3 x 4 x 3 configuration on a 777, which makes things pretty tight. Typically this is 3 x 3 x 3 ."
Ground crew clueless, delayed flight gate change without communication. Horrible experience. Will not fly Vietjet again.
Everything seems good so far, only thing is delay...2nd time flying with vietjet and 2nd time got delay :(
No, comment Me and my family at the boarding gate more than 30 min early but the flight delayed and they still leave without us.
Very basic, all seats are non reclining
缺點： "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
缺點： "Flight was delayed - be on time"
缺點： "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"
優點： "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
缺點： "Take off on time, not 45 minutes late."
優點： "The food is good. Air crew is nice."
缺點： "Worth for money we paid"
優點： "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
缺點： "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
缺點： "Boarding on time instead of delay twice"
缺點： "should be on time"
缺點： "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
優點： "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
優點： "Fast and efficient and low cost budget"
優點： "It was on time for a change"
缺點： "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
優點： "It was a direct flight to Phuket"
缺點： "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
優點： "Flight Cree good"
缺點： "Seats, no jet ways to board or deplane"
缺點： "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
缺點： "No online check-in. Flight was late. No legroom."
缺點： "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
優點： "Flights were on time and worked well for us. Flight attendants were helpful"
缺點： "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
優點： "Was on time and cheap."
缺點： "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
優點： "The plane got me to my destination"
缺點： "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
優點： "Relatively cheap but you get what you pay for."
缺點： "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
優點： "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
缺點： "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
優點： "Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website"
缺點： "No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future."
優點： "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
缺點： "I wish they had in-flight entertainment, but it's not that big of a deal."
優點： "Cheap flights but u get what u pay for"
缺點： "2 delays of 10hrs"
缺點： "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
缺點： "I am an average height United States male; never have I been so restricted by seat space."
缺點： "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
優點： "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
缺點： "Caroline is wonderful once the plane is able to get into the air"
缺點： "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
缺點： "I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed."
優點： "Not much"
缺點： "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
缺點： "Have an error in system. I can't join the flight"
優點： "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
缺點： "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
優點： "Cheap fares"
缺點： "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
優點： "Staff onboard friendly"
缺點： "Flight check very slow"
優點： "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
缺點： "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
缺點： "Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up."
優點： "Fluent English, comfortable and ample seat space"
缺點： "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
優點： "Please be aware they can change flight times earlier without communicating"
缺點： "#Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt."
缺點： "It was delayed over 1 hour. it was many times since i've used."
優點： "Everything was good"
缺點： "Just 20 minutes late"