The worst experience is the online checking before hand: unclear, and hard to call to clarify, waiting more than 30 minutes on hold and I gave up! The checking line @ LAX airport was sooooooooooo long 3 hrs before boarding already! Luckily I have gold card from UA , the staff helped me checking in quickly ,skipping the long line. All the staff at the counter are friendly and helpful, they told me I needed to use Taiwan passport to check into the CDC system for Covid-19 with iPhone, otherwise the system won’t accept….. that’s why I didn’t complete online checking. Selecting English and using Taiwan passport info may speed up the calling process( I guess). It was a full loaded flight, but the flight attendants are friendly and helpful, appreciated their professionalism! Even after arrival, there was a long line for SIM card in Taiwan taoyuan airport, that’s a different story for CDC…took hrs to get into the checking in point, from there on , it was a breeze……
優點： "Business seats great, personal attentive service; more great entertainemnt than I could consume! Business class almost empty..."
缺點： "I pre-ordered my meals, which were very beautifully presented andtasty, but did feel they weren't large enough. Dessert offerings lacking"
優點： "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
優點： "Liked I got an aisle seat. But we should have that choice as we are purchasing the ticket"
缺點： "The boarding in lax"
優點： "I used my miles to upgrade to Laurel so the experience was great! EVA is always a good airline so not really many complains"
缺點： "What could be better would be even more improvements to the cabin. The layout and decor feels a bit dated and the seat orientation and layout can also use some modernizing."
優點： "Amazing crew"
缺點： "Chair leaning"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Amazing crew and food; clean lavatories throughout the flight"
缺點： "Need more elbow space; 10 seats across in the economy section really soured the experience"
優點： "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
缺點： "Children's meals can be changed a little more, then the amount is a little less!"
缺點： "My first meal was kind of burnt, and I wish they would offer a salt and pepper packets. Also, more frequent Rounds to pick up trash would be helpful"
優點： "Check-in and boarding were convenient, overall in-flight experience was good and satisfying."
缺點： "Provide beverage/water more frequently during flight to keep passengers hydrated."
優點： "Crew very fast in serving dinner"
缺點： "Flight late"
優點： "Flight attendants were all nice and friendly."
缺點： "Provide water service more often during long flights."
優點： "On time flight times"
缺點： "Have better movie selection."
缺點： "No IFE onboard these a321"
優點： "Efficient boarding"
缺點： "Seats extremely cramped especially when seat in front reclined. Will look for other airline on next trip due to this problem."
優點： "Everything from crew to food was great. For a 14 hour flight its helpful to have good service."
缺點： "People abuse the wheelchair policies although they are physically fine."
優點： "I have food allergies - and though I did not get around to notifying the airlines prior to the trip they did their best to accommodate me - even making sure that my return flight would include this request. The crew were top notch making sure that even the economy travelers like myself were very well taken care of, comforted and if asleep leaving notes to contact them for a meal set aside. I cannot say enough good things about EVA. Every airline could learn from EVA's attention to customer needs."
缺點： "Incredibly slow wifi"
缺點： "Lock ( tsa approves) to )my luggage was damaged or deliberately cut off that it is difficulty to Manage the zipper with ease. Since the luggage’s were retrieved at end of the trip, I am not sure where these damaged occurred , either in states or Taipei or when tsa did their search, I do not have any noticed paper to explain the cause of damage lock either"
優點： "Taiwanese food Boarding orderly"
優點： "Great service"
缺點： "They treat everyone so well"
優點： "Was a way home. Bathroom clean"
缺點： "Food was terrible. I’ve flown with Eva many times but the food is worse than ever. If your Chinese you can put seat back in meal service but if not Chinese must obey rules. The entertainment has very little to offer for such a long flight. So board. The seat is very uncomfortable and deflated seat is painful to my back. Flight overbooked in economy and many seats available elsewhere, they should offer for a little more money but leave empty while everyone is crammed like sardines"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Feeling much better than others"
優點： "Food served were delicious. Great customer service."
優點： "The flight to Taiwan from LAX was miserable. It was so hot i sweated the entire 14 hours. Was told they cannot adjust it. Easier to get blanket to be warm no way to cool off"
優點： "Departure time"
缺點： "Meal was not good at all."
優點： "Flight attendants are always polite and friendly. Nice to see a happy staff with a smile! They also always kept the bathrooms nice and clean !"
缺點： "The meal was average airline food. Wish airline executives taste the food that are given to their customers. It’s not that difficult to serve better tasting meals."
優點： "My roundtrip flight from Chicago to Bangkok was excellent for many reasons. First, my flight from Cleveland was delayed, and the EVA crew was quick to communicate with me and be sure to get me to the gate so I didn't miss the flight. The staff were all very kind, helpful, competent, professional. The airplane was very clean, very efficient, good meals, good entertainment. Excellent airline. I'll be flying with them regularly!"
優點： "Great crew, impressive washrooms, food was wholesome and warm"
缺點： "My friend had a long wait in line to get her boarding pass. She was denied at the counter to fly due to there being 40 minutes until her board time. She was not checking bags, and the security line was a walk through. But they would not issue her a ticket, cancelled her international flight, AND her return flight. She had to buy an entire new round trip international flight...All the while her plane was still on the ground...This did not make sense to me. This does not make sense to anyone I explain the story to, either. Your counters truly are always long waits. It was her fault she didn't leave enough time. But the lack of flexibility in rebooking and the inability to still use her return flight home? WHY."
優點： "Good food, lots of space, clean plane and friendly flight attendants. I would definitely fly with them again."
缺點： "The flight from toronto to taiwan is very lengthy. On the return flight i ran out of things to watch on the in flight entertainment system."
缺點： "Delay for 1 and half hour"
優點： "I must say I was skeptical on my first flight with this airline. Staff was very nice. The lady that did my tickets left a very nice note on my plane seat. The ride was very comfortable. The plane and restroom were neat and orderly. I would definitely recommend to my fellow travelers."
缺點： "My fruit platter was all fruit that was not ripe, but no big deal."
缺點： "Food could be better. Might consider to add ice cream as desserts. Cakes for desserts were tasteless. Need to provide bottled water instead of pouring water half full. ANA beats EVA in these little extra details."
優點： "One of the crew members likes to rush passengers which was unnecessary. They need to give people time to get situated. First time I saw a crew member exhibit an impatient behavior. Even when she is serving she has that rush manner. Not good. Unprofessional! I wish I can remember her Korean name. I don’t think she likes her job. The other ladies were courteous except her! ( Seoul to Jfk NY trip)."
缺點： "Food selection was very mediocre . The beef was hard to chew. The scrimp pasta had 3 pieces of tiny shrimp and all pasta. Will not recommended this airline or fly with this aircraft. Should have stayed with Cathay Pacific."
優點： "Staff were all good and professional"
缺點： "I want to watch a movie but both airplanes from Da Nang to Incheon and Incheon to Narita were older models so nothing to watch. Didnt matter though actually because i was sick and slept the whole time"
缺點： "The flight was very full, but overall; good service and on-time performance!!"
缺點： "Connecting flight in Incheon Airport delayed again, 4th consecutive time this has happened on this particular flight. I think this is done intentionally so airline can combine it with the next flight that departs 50 minutes later based on amount of bookings on each flight."
優點： "I liked everything. The crew was nice, there was leg room and if people wanted they could watch a movie. There was a nice small meal even though it was only an hour flight."
缺點： "Well, I'm not exactly sure. I understand why there were many different languages for the announcements. English, Korean and Japanese. Even though that stops what you're doing on the screen, it can't really be helped, unless they know which language each person prefers in each seat and programs the message to only play in that language for each individual seat."
優點： "seat is very poor im a small person and the is to small!not comfortable!"
缺點： "not recomended!"
優點： "The crews are very polite. The food is good. Service is good."
缺點： "The boarding gate doesn’t have elevator or scalator and it’s hard to go up/ down the stairs (NAIA). Aircraft seat looks old. Overall the flight is good."
優點： "Appreciate that the Desk attendant tried to sit our family together but couldn’t since it was a full flight. Also appreciated the vouchers handed out when flight was delayed 2 hours in Incheon."
優點： "comfort and ease of transfer"
缺點： "food needs a little bit of improvement"
優點： "Crew amazing, seat comfortable"
缺點： "More new movie and menu for food diversity like noodles sandwiches.,,,"
優點： "economy seats and overhead compartment roomier than most other airlines. food is good."
缺點： "low sodium/no added salt food option for people with heart disease."
缺點： "Better/more snack options."
優點： "Good leg room, nice food, and friendly professional staff."
缺點： "Boarding process was chaotic."
優點： "Everything was on time and the flight was smooth!"
優點： "The business class seat pods were superb. Food was good and crew was very helpful, especially in Seoul -- they automatically rebooked me on another Asiana flight to Bangkok when I missed my connection, and they loaned me a cell phone to call the people who were going to meet me there."
缺點： "The 2 1/2 hour departure delay (due to a mechanical issue) resulted in my missing my connecting flight to Bangkok. Entertainment choices (movie selection) could use improvement."
優點： "I love how they give importance to parents traveling with little kids."
缺點： "They ran out of food choices. I have been flying with Asiana for the longest time and this has happened thrice."
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "The food is so good."
缺點： "The check in counter is not fully organized. I encounter so much delay in checking in my luggage. The new employee must be properly assisted by the old personnel to avoid long hours of waiting and standing in the counter of the passengers who arrived early so they can check in their baggage ahead of time. I availed of your web check in but was waiting for so long in the check in counter."
優點： "Good on-demand entertainment system, safe flight"
缺點： "Service is reliable but crew was not as friendly as they used to be. The meals were terrible. Economy seats on the airbus 380 are very crammed. No wifi either!!"
優點： "I love the friendly service of the crew and how they always bend over backwards for u all the time."
缺點： "Needs more cushion on the seats."
優點： "Crew very friendly. Check in very fast"
缺點： "Food was disappointing. Lounge in Manila was dirty"
優點： "The airline and staff provided blankets and warm food."
缺點： "falling in line just to get coffee. They should have gone around and served it instead."
優點： "Not much. Plane was almost on time."
缺點： "Disgusting food, old plane with terrible seatback screens as well as movie selection."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "Of all the flights that I’ve taken in Asia this one has been the most comfortable. I had tons of leg room and I like how the seats reclined."
缺點： "I don’t like how you can purchase an additional bag online you can only do it at the counter. And the prices for an extra bag is a little pricy."
缺點： "Delayed flights. We sat for two hours on the plane because it has technical issues. Then we waited an hour or so for the connecting flight."
缺點： "few new movies in the list"
優點： "was really nice that after i asked they got me a nice seat on emergency exit road which really made my trip much more comfortable."
優點： "Customer service was good and complimentary food was served during flight. Compar to other airlines require’s me to purchase and with card."
優點： "Food and flight crew"
優點： "The posted schedule and price of ticket"
缺點： "Korea to Cebu flight was delayed for almost 2 hrs same as from Cebu to Korea and then to JFK. My niece and her son travelling to UK that same day was very unfortunate missing her booked bus to Brighton due to extreme delay and has to spend more to buy new bus tickets."
缺點： "Ticketing phrase I had a hard time tracking booking that it became frustrating until my son helped me!"
優點： "I have flown to china and back on this airline twice now. It is a very good airline. Flights were on time, and service was great. I would recommend it to everyone. My daughter just flew from china to here on it and she had a great trip."
缺點： "It was all great, including the price."
優點： "The food selection is good and the service is tiptop. Highly recommend"
優點： "Food was great. Movie selection was not very extensive, but had a lot of great films - watched 3! Very nice staff."
缺點： "not enough water provided old outdated plane, seats not very comfortable"
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "Everything seemed mediocre. Ok plane, comfort was ok, nothing great but nothing terrible."
缺點： "I can't understand why the flight attendants didn't come around collecting trash with a trash bag. Almost all the Asian airlines I've flown on, the flight attendants were always real nice and helpful, but That wasn't the case with Asiana airlines this time around. On our flight from LAX to Incheon, and from Incheon to Cebu, the flight attendants all seemed miserable and unhappy, not smiling at all. I've flown Asiana few times before and had always been happy, but this time, it was definitely different, all because of the seemingly unhappy flight attendants. On our 12 hour flight from LAX to Incheon, the bathrooms ran out of toilet paper and in 12 hours, they didn't once come around with trash bag collecting trash. Sure, they collected the plastic cups drinks were put in, but that was it. How do you not come around collecting trash AFTER A 12 HOUR FLIGHT? Also, just the little thought of maybe providing a hot towel after a 12 hour flight would have been nice. In the future, if given almost the same price point for a ticket, I would choose another airline over Asiana Air."
優點： "Overall, most liked - food"
缺點： "This flight was delayed because they sold their empty seats to other airlines and allowed for those people to make it. However, those who had connecting flights weren't able to make it and had to stay overnight in Korea. The next flight arrived 14 hours after the original scheduled flight"
優點： "I love the food and flight services."
缺點： "I didn't like crews in Ohare. They do random size luggage carry. They say my luggage is not right size. Hello that not my fault according Samonite is right. Go tell the manufacture they do know how to measure according to Asiana guide line. She know right sizes and she doesn't want accept answer of his coworker. I do not want check in due is it my personal belongs are inside. Plus they disarray how to forum a line to board in."
優點： "Crew friendly and helpful. Plane clean, food not great but decent. Takeoff right on tme."
缺點： "Cramped seating, no leg room, made for a long, uncomfortable 11 hour flight. Small selection of movies."
優點： "The service and food were good."
缺點： "Long line to check in, very inefficient compared to the LAX check in."
優點： "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
缺點： "The boarding should be categorize in row number to avoid long line and delay."
優點： "Nice choice of recent movies. Crew was friendly and helpful."
缺點： "Flight was somewhat delayed."
優點： "Service in the flight was excellent. The seats are spacious and plenty of keg room. Staff very attentive."
缺點： "Difficulty at the check-in counter. The attendant was not familiar with processing US citizens flying from London to other countries. Given I live abroad. Required a supervisor to clarify the situation as well as additional military credentials. Additiinally difficulty with carry on luggage weight. Supervisor stepped in and addressed the issue properly thus saving me $149 for a carry on bag the attendant wanted to change me"
優點： "For the first time flying was impressed with everything . Crew was friendly and attentive."
優點： "Crews are very attentive and great with their service!s. Way better than many big Asia airlines!"
缺點： "The plane OZ 211 is so old and the entertainment system is very very old! The seats aren't very comfortable either!"
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
缺點： "Crew was fantastic. Very attentive to passengers’ needs. From check in to baggage claim, China Airlines was fantastic. When many passengers needed to board aconnecting flight in Taipei to Bangkok with very little time, crew members shepherded all of us through the tram and security right to boarding. It was fantastic. China Airlines is my “go to” company for any routes on my travels they provide in the future. Thank you China Airlines!!!"
優點： "Nice flight, nice crew, night food and nice on board equipment."
缺點： "No air bridge from Gate 213, It takes transfer bus to Gate 554. It is uncomfort under such hot and humid weather condition."
缺點： "I am an average-size person but even for me I found the seats were small and uncomfortable."
優點： "Sitting in the emergency row."
缺點： "More veg. meal options. Please make sure to offer a complete balanced meal, not just a serving of veggies."
優點： "Short connecting in taiwan"
優點： "Crew was great... Seat was good"
優點： "Crew was very friendly."
缺點： "There is just no room to move in those seats. We were packed in like sardines."
缺點： "My luggage was damaged in both directions."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "The staff were actually very nice and possibly the only good thing about this trip."
缺點： "The turbulence was the worst I had ever experienced in my life. Granted, I understand nothing can really be done about that but, the captains made little to no effort to inform us when we would be hitting turbulence. All he said was “Crew, take your seats.” People just had to assume we were about to hit turbulence. And gosh was it horrible turbulence. 13 and 1/2 hours and at least 7 incidences of really hard turbulence. I got no sleep at all, cause I was much to afraid to even close my eyes. I wish the capitains could have said something to calm us down. It was frightening."
優點： "Crew excellent"
優點： "The flight was 40 minutes faster than expected"
缺點： "The economy seating in this airline are trash"
優點： "Though the boarding process for this flight had the passengers take a shuttle to board the plane, I actually preferred this, because it seemed that the process was more efficient. The crew was quick to get everyone settled and our flight departed within just a couple of minutes from the original departure time. Seemed as though it was way faster than the normal gate departures of most flights I've been on."
缺點： "Going to Taiwain food is good but going back to LA it sucks"
優點： "Nice attention to details like water periodically during flight and warm towels before our meal."
缺點： "The food was only okay. I ordered a special meal and it was bland with mushy veggies and unhealthy looking salads. I’m picky so I may get be a bit more judgemental."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Everything, the service, the food, the disposable toothbrushes & toothpaste in the bathrooms, I’ll always fly China Air going to Asia from now on, they are awesome!"
優點： "I especially liked the meals, entertainment, and really friendly staff."
缺點： "No issues."
優點： "cheap ticket buf it comes with a cost-- a seat on the end rear section of the plane!"
缺點： "the cheap ticket that you reserved on line puts you at the tail portion of the plane where you will have to endure a 14 hours of turbulence. food is not impressive! the plane left lax so late that we have to run to our connecting gate in taipei!"
優點： "Airplane it's nice and entertainment too"
缺點： "Both flights were delay... Crew very rude and not helping when asked Food was very bad"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Large cabin of the 777 ER, friendly staff, smooth flight, on time arrival"
優點： "The crew was good at safety check, general cleaning in lavatory."
缺點： "The boarding process were mess for both flights. Lack of direction."
優點： "The boarding process was organized and fast . The flight was smooth ."
優點： "I fly to South East Asia quote often and have tried a a few airlines. China Airlines has been the most consistent in all aspects. On time, ease of flying, on board entertainment. I will continue to look to use this Airline in the future."
缺點： "The food could be better. Maybe offer an American choice?"
優點： "People are nice..."
缺點： "Foods are not good"
優點： "Fly China airlines you won't be sorry"
優點： "Again, great service. Food was very good, and enough leg room even with person in front pushed back."
優點： "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
優點： "Not a full flight. I have a empty seat between me and my daughter."
優點： "The restrooms were very clean, and I appreciated that some even offered lotion. Staff were friendly and helpful."
缺點： "I felt cold during the flight from Taipei to Los Angeles. I felt warmer with my jacket and two blankets, but it would have been nice to maybe have the air conditioning lower."
優點： "Affordable efficient"
缺點： "Food just so so"
優點： "I have flown on many airlines to include many US carriers for domestic travel, as well as, many international carriers. I have flown around the world 4 times in the 2016-2017. These flights were flown in Coach. I have to say that China Air was remarkable in its service, cleanliness, on-time departure and arrival, and all around airline operation. The meals were decent, the entertainment was well rounded, the aircraft was clean, the seats were wider and had greater leg room, the flight attendants were responsive and trained, and the on ground support was very helpful. I don't have anything negative to say about China Air and I have crossed the Pacific on thief airline three times now."
缺點： "Their web interface for miles account and general information needs a great deal of attention. I would love tosee them make improvements to their web and smart phone applications because they detract from the great service that they providein Air."
The flight was delayed and changed of boarding gates without notifying the passengers; no updates on electronic boards. Everyone had to wait for a very long time and tired. No food was served even though our ticket covered a dinner set. I got to my hotel after midnight. Terrible experience with this flight
優點： "nice checkin staff"
缺點： "the food was boring"
優點： "The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive."
缺點： "I purchased an exit row seat. Upon checking they confirmed my seat number but did not inform me of an equipment change so I was no longer in an exit row. The crew was great and allowed me to take the exit row seat after boarding was complete"
缺點： "Lounge access for my wife traveling in economy I was in business. Had two passes both in my name got a rude and unprofessional greeting by Vietnam Air staff. This in its self will make my reason to fly Vietnam Airlines the last choice."
優點： "Nuce crew and gentleness"
缺點： "Entertainment but we know it’s a plane restriction"
優點： "The check-in staff at SGN domestic were efficient in getting us on to our connecting flight despite the late arrival from Sydney."
缺點： "Communication. Our plane had a malfunction at Sydney which caused a delay. After it was repaired, we are then told of further delays due to the pilot now running out of hours, delays in sourcing a new pilot, and then having to resupply all the catering. 26 hour delay."
缺點： "Boarding was announced for gate 27, then 22 on th Board, then back to 27 so we ran around a bit."
缺點： "Delayed by almost 2 hours."
優點： "Great service"
優點： "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
缺點： "Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly"
優點： "Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable"
缺點： "No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing"
優點： "The flight attendants are corteous, and leg room was okay (better than what I expected). It was also nice that they gave bottled water to everyone."
缺點： "As usual, unorganized boarding. And I’m curious what is the criteria to get a blanket? I’m just curious. Cause 2 of the people who sat beside me got blankets, but I didn’t. Haha."
優點： "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
缺點： "Delay 15’"
缺點： "Flight was delayed. Boarding was not via aerobridge. Landing was a little rough."
優點： "Seats in economy was exceprionally wide. For short flight they actually served a meal. Flight attendants were friendly and coutrous."
缺點： "Seats didn’t have monitors. Instaed had “old fashioned” overhead monitor. Wasn’t that portant since flight was only 1.5hurs long."
優點： "Reasonably well organised Nice veg meal Attentive pleasant staff"
缺點： "Drinks: they had limited juice range, prob only orange and for some strange eason didnt serve hot drinks"
優點： "Great service and very caring"
缺點： "Only two check-in counters were available. The waiting time for check in was, therefore, quite long, and the time was very tight until the boarding. The seat allocation was horrible, and I was surrounded by nasty neighbors, who were chatting throughout the 10+hour flight, even after my verbal warning, not to mention the way children were taken care of. I am not blaming children making noise. I am blaming the lack of control over the parents who bring noisy toys for children and play videos loud enough to disturb the neighbor's sleep throughout the flight."
優點： "The schedule on time"
優點： "The food was the best i have had on an international flight: i have flown EVA, KAL, Cathy Pacific, and Asians. by far Vietnam Aur has the best."
缺點： "the lie flat bed was hard, no padding... uncomfortable."
缺點： "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
優點： "friendly crew. flight departed on time"
缺點： "no entertainment no wifi food is just ham sandwich and this is same food you get if you take the morning flight."
優點： "Check in service was very good!"
優點： "Friendly staff, good enough seats. Cabin temperature was fine. Easy boarding and exiting."
缺點： "Bus gate when we arrived in HK. Was delayed but not their fault (typhoon in HK). Everything else was fine."
優點： "The flight on an A350 wide body was uneventful. I was in the "Premium Economy" section, which is sold as regular "Economy" for domestic flights. Excellent seating 2+4+2. The food was OK, not much to write home about, but they skipped coffee and tea because of turbulence (hardly perceptible)."
缺點： "Boarding process in HAN was very confusing: there was a change of gate announcement just when boarding was to start. Everybody went like crazy through the airport terminal looking for a Gate that does not exist. Followed by a counter-announcement. And then being bussed to the aircraft. People came on board up to the last minute... Arrival in SGN crazy for a different reason. All 300-some passengers were bussed again. Just that the ladders were not ready, and then whoever drove could not adjust them, and then the busses were not ready either. 25 minutes from landing to the luggage belts. Vietnamese airports need to work on their their procedures."
缺點： "delay flight from Phu quoc to Saigon from 12h to 18h (more than 6 hours ) . I must cancel that flight for safe and stay one more night and switch to the soonest flight next morning"
優點： "On time, lunch served, no problems."
缺點： "No entertainment, but a very short flight, one hour, who cares?"
優點： "Was able to change seat to exit row; not crowded; A350 is a really nice plane. Vietnam Airlines has amazingly friendly and helpful crew, extremely pleasant. Catering from Japan is edible. Delta Platinum gives you lounge access in Osaka and HCMC."
缺點： "A/V system was on the fritz for the whole plane; was not activated until 45 minutes into the flight and then kept cutting out for all passengers. I just gave up and slept."
優點： "Still sick from Singapore Burger King not much to say."
缺點： "About the same as the other but, slept most of the way since was still feeling the Burger King problem."
優點： "Early check in was not a problem and baggage check in weight is great and not paying for it."
缺點： "This flight seems more and more every time we take an econo flight which, should be cheaper then what you get for pricing. No fluff flight only I can see the different is the baggage weight you can take is only the extra. Seem we stayed on the tar mac for a while flying out and flying in Ho Chi which, the air movement in the cabin was not that great at all and little stuffy and warm. One thing leaving out of Term 3 at Singapore if you go thru Immegration and want to eat the food is not great all and stay away from Burger King and for the 3rd time got sick again! Worst Burger Jiont in the World ever! From no soda, the chicken nuggets tasting like fish, and the Burgees did not taste like burger very sickening! Thier are a rip-off to still wanted everyone to pay full price for the a meal and without no drink and pay extra for water and wanted people to pay for ice. Burger King Co. really need to take hard look at this Joint for very bad foods serving people and getting them sick and ripping people off with money. Seats are small and compact and the seat belt for the airline is small for a bigger person and not meaning over weight."
優點： "Support at Taipei airport for missed connection flight was great. Very nice people, got us hotel. I think they were from Chine Airline"
優點： "On time. No problems."
優點： "For flying overseas the airplane was old and uncomfortable. I've flown overseas before and the seats have been a lot more comfy. The crew was fantastic and the food just crappy like any plane food."
缺點： "The seats and the food."
優點： "The food was good."
缺點： "The airbus ventilation is terrible. The pilot was weaving up and down to much."
優點： "Stormy Weather! Due to weather in Ho Chi Minh City our flt. was 2 hors late from Pho Quoc. We finally got out but thought for sure we were going to miss our flt. to Siem Reap. We landed and had four minutes to catch the flt. Vietnam Air was there to guide us to the international terminal and rushed us to the plane. It took 20 minutes but they held the plane for us and we made it to Cambodia. Our luggage arrived the next day which was ok, at least we got there. Thank you Vietnam Airlines!"
優點： "They fed us dinner and kept the lights dimmed most of the time. Good selection of movies too, which was important bc I couldn't sleep."
缺點： "Not a ton of room (esp legroom) in economy, making it tough to get comfy/sleep. They occasionally randomly turned the cabin lights back on which was a bit annoying."
優點： "Ease of travel was fantastic"
優點： "They deal very well with the handicapped. Very respectful and patient"
缺點： "Cobraron dos veces el mismo pasaje y aún no tengo respuesta alguna ni devolución del dinero."
優點： "Flight on time. Food OK."
缺點： "The AC was broken... It was like hell..."
No REFUND!!! My flight was delayed by 5 hours then 6 more hours making it unusable. No refunds!!!! They called it a minor delay. Because my connecting flight wasn't with kayak, no refund.
優點： "I bought seat had row"
缺點： "No free water coffee snacks, leg room is for children"
缺點： "Seats had very little leg room. Chargers would have been nice. Would have liked to have headphone Jack's for music."
優點： "The crew was excellent and comfort was good."
缺點： "It wasn’t so much AsiaAir as it was the terminal. Terminal 4 in Manila is a mess as far as trying to check in. There isn’t enough room for the amount of flights boarding there."
缺點： "I’ve been to over 15 airports in the last month and Since when does the airport have a terminal fee of $17 And they made us check in our bag for $60 per person, I’ve been on many budget airlines before and they never made us do this, never flying with AirAsia again."
優點： "The comfort of the seat, its wider... Since I am broad shouldered I need a comfy seat."
缺點： "We just landed and the two cabin crews were chatting. One passenger stood up since she couldn't hold it and that she really needs to vomit one cabin crew laughed loud when the guest went inside the restroom. Maybe the cabin crew was surprised, but it wasn't a good to see."
優點： "The comfort of the seat"
缺點： "If they clean the plane before we even boarded... I saw trash on my seat, literally, when I just boarded the plane. Also if the cabin crew were attentive.. 2 male cabin crews were not as attentive to their passengers, but I want to thank the flight supervisor who was very attentive to our needs."
優點： "Very good, I like Air Asia"
優點： "Very friendly - free water & snack."
優點： "I have seen some bad reviews abt airaisa and for sure i was afraid when i booked with them but i think each experience is different. I use airaisa to go to 2 city and 3 country and i have zero negatie comment . It was a nice experience with them . Always on time . Clean plane ."
優點： "Nothing but cheap airfare"
缺點： "No entertainment had to buy coffe food and water"
優點： "Decent fare; organized boarding system"
缺點： "Delay both ways;"
優點： "Food was tasty, check-in was simple, flight arrived on time."
缺點： "None - no entertainment but didn’t expect any on budget airline."
優點： "CHEAPEST FARE"
缺點： "Seat is uncomfortable"
優點： "Vegan food was surprisingly okay! Very friendly staff."
缺點： "No entertainment. [TV & Audio]"
缺點： "1.一進飛機煙霧瀰漫還滴水 2.登機行李限重7kg業界最少 3.不能帶入境商店買的飲料上飛機有點太嚴格"
優點： "I always like the flight attendants. The staff at Air Asia was great in helping me book an alternative flight because of flight delays from China."
缺點： "The flights are always delayed."
優點： "Charge for drink as well as food. One drink should be free. My overweight fee was more than a second passenger ticket would have been"
缺點： "Overweight baggagefee EXCESSIVE."
缺點： "Act to us like we are stupid and inssit the weight each bag. The check in crew gave us bad vibe. Like they got somtging with us."
優點： "Flight was good"
缺點： "Charge on check in 1600 ph. This is 20usd per person. We dont like payment surprice at check in time The flight delay 20 min"
優點： "Making it from one point to the other was the only thing that went well."
缺點： "I was double charged for the ticket. Customer service has been researching this for little over two weeks. Flight was delayed for just over two hours with multiple gate changes. Customer service at the terminal was no better than the customer service on the hotline."
缺點： "lack facilities....etc"
缺點： "Seats are very poor. Leg room very poor. I am average size and my knees were touching the front seat. They did not provide even a glass of water that you had to buy. You had to buy food and soft drinks and even then the quality of food was poor. A Terrible airline."
缺點： "Delays, seats are poor, unclean. Leg room is too little.very bad customer service"
優點： "The crew was very nice and helpful."
缺點： "My seat was broken and would go back if I leaned on it too hard. We were delayed for so long and sat on the runway (perhaps the airports fault). There was no overhead room for our carry-on luggage and no one was very helpful about it. Other passengers around us had the same issue with the carry-on luggage."
缺點： "flight from puerto princesa to manila was delayed by four hours and we missed connection to Europe. We had to stay other terrible day in Manila and had to buy a new expensive ticket :-("
缺點： "A new low in tight packing. Tray was too close to go down"
優點： "I don't like anything about this airlines, they charge us for our luggage. They were late, you couldn't confirm flight online. I WILL NEVER TAKE THIS AIRLINES AGAIN!"
缺點： "It was delayed twice on our trip to and from. They give box lunch of meal to compensate the 2 hrs delay. Very poor in information. Wish it could have been better because our stay in the province was great except the flight!"
缺點： "No food, water, or comfort on Air Asia flights! major baggage restrictions, even for carry on."
缺點： "Had no idea that the maximum for a checked bag was 10kgs (which is nothing if your bag is large enough to check). Having already paid to check a bag I had to fork out another $100 to check my bag (a mid-sized duffle) what a total rip-off and bummer. Then there was the drama about whether I could take my scuba regulator through security or not and then there was the drama about a tripod and then there was the flight! No food (unless you had pre-booked it) and then you had to pay for water.....a new level of low class in low class airlines."
優點： "Not Much"
缺點： "Old plane that was delayed at every possible point in the process."
缺點： "4 delays. Total of 9 hours stuck in the airport waiting. Seats were old/dirty looking."
優點： "There was not much I liked about this flight. However was was rather inexpensive to pay for baggage prior to getting to the airport."
缺點： "I hate the fact that food, including water, was only available for purchase. It was a very tight squeeze sitting on this plane. My seat didn't hardly recline."
缺點： "The flight was delayed twice adding up to a five hour delay. The crew gave no reason , no apology, complete lack of communication was astounding. When i mentioned it to other travel agents they all said the same thing, Air Asia is always delayed, i was told to use other airlines. Indeed, while awaiting my flight to Manilla I saw 2 Philippines Air flights depart on time. One of my fellow travellers had given themselves7 hours between flights and missed their flight to Dubai because of the delay."
優點： "Old plane and seats in Row 14 were broken and angled down so you practically slid off the seat! Flight crew all knew about it and said nobody has fixed it yet for a while!"
缺點： "flight schedule was a disaster. from 230pm-545pm-730pm and finally departs 10pm. due to cancelled flights and delays, there's only one boat travelling from caticlan to boracay. we reach the hotel around 5am. same thing when we fly back 430 hours delay. I'm not going to book airasia anymore and tell my friends not to book airasia."
優點： "Nothing good!"
缺點： "Every flight I took through them was delayed several hours, very rude flight atttendants. I wish I could get my money back. The plane was super dirty, and in disrepair, I feared for my life the whole flight."
優點： "nothing. bad experience, no help from the ground empoyee .. i will not reccommend this airline to anybody.."
優點： "Friendly staff and plane was comfortable and clean"
缺點： "Flight was delayed for 3 hours returning from Palawan"
缺點： "Delayed flights. no compensation for customers that had to pay more for hotels Bec of their delays. no considerations"
優點： "Very organized on board and staff is very professional."
缺點： "It would have been nice if drinks were complimentary."
優點： "That we actually made it to Manila on the right day... Just It's was over 6hours in the airport with little to no information about further delays"