優點： "Lovely staff, new plane, great entertainment options"
優點： "courteous staff"
缺點： "no food, even for purchase, was offered no snack for 3 hour + flight"
缺點： "Food could be improved!"
優點： "Boarding was smooth"
缺點： "More entertainment choices"
優點： "Great plane B 787"
缺點： "Paid online for food and most choices gone Overpriced"
優點： "Only thing good was the brevity of the flight."
缺點： "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."
缺點： "Meals & steward"
優點： "It was quite and smooth"
缺點： "I have never been so hot on a plane. Even with the air blowing on me I was sweating! It was crazy hot!"
優點： "Loved how the ride was dead so I was able to get a whole row to myself and stretch out. Food was excellent! Flight attendants were very nice!"
缺點： "The television screen with on-board entertainment options didn't work properly, so I was unable to watch movies/television or play games. This was disappointing as it was a fairly long flight."
缺點： "Air Canada is just worse and worse"
優點： "Quick boarding, staff friendly and helpful. Flight attendants ensured those with connecting flights deplaned quickly when we arrived at the gate in Montreal."
優點： "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
優點： "It was amazing and super easy. I cant wait to go back."
缺點： "I wish they had a meal and free checked luggage. Not the worst, but not the best part"
優點： "We paid to upgrade our economy seats, so there was leg room and the seats were roomy (we were immediately behind the first class area). Service is pretty good. Not great, but pretty good."
缺點： "The food was terrible! We know airline food is usually not great, but come on folks! I will cook spinach pie for all and bring it next time! The lunch was ok, but the snack (bad chocolate cookies) and the dinner (hot pocket type thing) were really bad and terribly unhealthy. I skipped lunch because I bought it from the airport because on the the way in I tried the meals and knew it would be bad...Entertainment was even worse! I did the AC rouge site with my iPad. The movie I chose was interrupted every 4 minutes for commercials-the SAME five commercials mind you-AND every time they stopped, the movie would start from the beginning! Ridiculous really...."
缺點： "See above."
優點： "One kind guy at air Canada in Toronto who was very helpful considering the lack of help from every one else. Arrived at 2 in morning exhausted."
缺點： "Attitude of staff"
優點： "Once again, being on time was important to me. Crew members were nice."
缺點： "I wish they would've offered free snacks on this flight given how long it was. It would've also been to nice to have been forewarned about needing to go through security again, as I had a U.S. connection from Toronto. That takes a lot of time, even with a bit of a layover."
優點： "The flight attendants were very professional and accommodating."
缺點： "Our flight was delayed 2 1/2 hours at Narita and then again in Toronto for another 2 hours. Plus my family and I were tired from the 11 1/2 hour flight and when we get to check in the attendants were very rude, almost like it was a bother to them when we asked for help, it was probably because I interrupted their conversation. Every airports kiosks are different and that was our first time going through there so we just wanted to make sure that we did it right. Then when we get to the gate where we're suppose to leave out from, I asl the attendant there who I can talk to about forgotten bag on board. She then goes to tell me that I need to call the 800 #, Abd I said but I'm here at the airport can't they just bring it to this gate and she then got an attitude and said that they couldn't do that and I would just have to go to the lost and found which was downstairs. I was on the line with lost and found before I went to ask her any questions, and I mentioned to her that I had been on hold for 30 minutes, and she said they weren't going to answer. So I then asked hire am I suppose to get my bag then? She repeated about calling the 800 #, and at this time a lady runs up the counter thinking that she missed her flight. She shows the attendant her phone and is hysterical thinking that she missed her flight and the flight attendant told her just go sit down it's not here yet you didn't miss it. The customer then starts yelling in another language and the flight attendant just tells your just go sit down calm down and go sit down. She's doing all of this while I'm standing there she pulls out her phone and then told her co-worker I should put her on YouTube the way they do us. All the while I'm standing there because I still have more questions and she just ignored me like I wasn't even standing there. I more than likely will never fly this airline again, I'm paying for their services and to get treated like this, no thanks!!"
優點： "Staff was great."
缺點： "Being crammed into a tiny seat without any outlets or monitors. Being hit with a ton of extra fees for seat selection and baggage. If you dont pay to select your seat and wait 24 hours before the flight to do so you risk losing your spot on that flight, such BS. Im surprised they didnt charge me a seatbelt usage fee."
優點： "Friendly staff"
缺點： "No wifi"
優點： "9 hr Flight from London to Vancouver was great, we were in Economy and the plane was half full so we both had 3 seats to sleep, on pretty decent for an economy ticket! Seats in the 777 seem to have more room."
缺點： "Service was good, offered us a 2nd glass of wine, but the food was mediocre."
缺點： "Everything was good"
優點： "Staff communicated delays well, and they were polite once we got going. In flight entertainment offered was good, but heard some passengers having trouble with their screens not working."
缺點： "Delays, delays, delays. Theme of my vacation. When we arrived in Dallas we had no idea what baggage claim we were supposed to be at. There was no announcement, flight information displays didn't say anything."
優點： "It's on time"
優點： "Crew was professional. Plane was clean"
缺點： "Uncomfortable seats. Very cramped and I am only 5'2""
優點： "Everything on time"
優點： "On board entertainment available and more room. Not a full plane"
優點： "The flight attendants were vey kind, and the landing was very smooth. It was an excellent flight."
優點： "The crew was nice, accommodate well. Sit lean back okay, good convenience of charging mobile device. Food was okay. Entertainment good choices."
缺點： "Where do I start? Baggage check in is horrible and long. Wait in line for 1 hr with all counter open. Process just too long and too slow. Unclear of instruction for paying extra baggage. Security at gate taking too long to get through. Seat is too small, a larger person took almost 1/3 of my seat for the duration of flight and he wasn't that big. No noise control in aircraft, couldn't sleep at all (9hrs flight), kids and adult taking, playing like there home. The cabin smell very very unpleasant, due to body odor of passengers. Only 4 restroom for whole economy class, but 6 restrooms for 40 passengers of business class Due to the region of the air liner at, majority of passengers were rude, obnoxious, loud, and really really smell."
優點： "Great free movie selection to watch on the flight!"
缺點： "The crew and gate check-in assistance is mediocre. Their attitude is one of indifference. This group is probably just a little better Spirit Airlines, which I consider the worst airline I have ever flown on. Also, I had to pay exorbitant flight change fees. These flight changes should be free. If I have the option, I will not use Air Canada in the future."
缺點： "The flight was delayed for a long time, after so many frequent changes. The airline did not even give an excuse or explanation for the changes and the delay."
優點： "Crew was very nice and efficient in serving and helping you. The entertainment was nice, you could watch a movie or different TV shows if you wanted."
缺點： "The drink was a little small and they don't leave the can with you anymore, only the plastic cup drink is served in."
優點： "The gate agent was in a really good mood, and I made her laugh, so she bumped me into business class. The flight crew was awesome."
缺點： "Old, sad, smelly, loud, poor upholstery, seat structure so old and so stressed the guy in front of me was almost in my lap."
缺點： "Canada Airlines lost my luggage and I still don't have it."
優點： "The movie selection and the food was great! The crew was friendly and helpful."
缺點： "The lack of space in the cabin was very uncomfortable."
優點： "Seat, pillow and blanket were clean. Flight arrived on time, luggage was intact and there were no issues boarding or de-boarding."
缺點： "Booked 4 months in advance - flew solo. Only window seat left was at the very back, near where the crew prepared everything. The entire flight was spent listening to them prepare meals, discuss their trip itinerary, shifts and how Air Canada treats them, as employees, so poorly. The crew were very short with most passengers and it seemed over staffed."
優點： "They were on time and the flight crew was very nice."
缺點： "The seats and the plane was just too small for such a long flight."
缺點： "Terrible attitude to a customer (not me). I asked for a US custom form and it took them an hour and two people to do that."
優點： "Entertainment, and a comfortable flight."
缺點： "Announcements were not loud and clear when boarding. No complamentary food or snack was offered."
優點： "Efficient process gate to gate. Comfortable seat."
缺點： "Flight attendant ran down the aisle repeating "fasten seatbelts" pretty loudly because we were entering totally mild turbulence. She went seat by seat ensuring that passenger's feet were completely free, i.e. if your purse strap was laying over your toes she made you move it."
優點： "Never thought Canada air is so bad in international air services. Would never use Canada Air for my international travel in the future."
缺點： "no entertainment in flight during almost 3-4 hours of flying time."
優點： "Pros: The onboard crew was nice. The entertainment was good (nice selection of television and movies) There is an entertainment touch screen for each individual."
缺點： "Cons: They moved the gate THREE times! We had to walk all over the airport because they were so unorganized. The seats were VERY uncomfortable. It was difficult to sit for even a few hours. There are no snacks unless you pay. The entertainment touch screen is of poor quality."
優點： "Cost of the ticket."
缺點： "Very cramped seating, bad food (a slice of greasy banana bread for breakfast?), lights on too late. AC needs to alert travelers to the differences between Rouge and regular flights."
優點： "Crew was respectable and the food was good."
缺點： "The policy of having to check-in in order to have a seat is ridiculous and borderline racketeering. If one pays for a flight, they should get the ticket they paid for. It should not be based on whether they check-in because Air Canada wants to make more money on selling their seat because they didn't check-in. This is unacceptable. Since it's a company policy, my wife and I would enforce our own policy in response: we will choose not to fly Air Canada again."
優點： "Not much. Maybe the boarding is not bad and the flight is on time"
缺點： "The crew is rude and unprofessional. Really low efficient and the seats are uncomfortable. Too tide for a 14 hours flight"
優點： "Great flight."