優點： "The cabin crew were very pleasant."
缺點： "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."
缺點： "Slow check-in not very comfortable seats and food was awful."
缺點： "The whole online experience dealing with the airline is poor. I attempted to upgrade repeatedly online however the website would not recognise my ticket. This is the same with my repeated attempts at online checkin. I attempted to address the issues with airline ground staffhowever the weren’t inte"
缺點： "Choice of movies was not that good. I had severe diarrhea the next day after the flight and I put it down to the aircraft food."
優點： "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
缺點： "Every one of our legs was delayed, which contributed to tight transit times."
優點： "The check-in staff at SGN domestic were efficient in getting us on to our connecting flight despite the late arrival from Sydney."
缺點： "Communication. Our plane had a malfunction at Sydney which caused a delay. After it was repaired, we are then told of further delays due to the pilot now running out of hours, delays in sourcing a new pilot, and then having to resupply all the catering. 26 hour delay."
優點： "The seat was comfortable and the food was good"
缺點： "My flight was delayed but general was good I enjoyed the flight."
優點： "Food was good. Flight was punctual. Heritage magazine is well done."
缺點： "Refurbishment of the seats"
缺點： "Friendlier crew"
優點： "boarding time is on time dinner have 2 choices"
缺點： "minor one - they donr want to give extra bread as not might enough for everyone entertainment could improve by having in-seat monitor"
優點： "Excellent check in and boarding. Being a short flight, by the time they've served you water or juice, it's time to land."
缺點： "Only juice or water?"
優點： "The food which we didn't expect. The friendly crew. Ease from checking in to flight."
優點： "Check in was efficient"
優點： "Check in was efficient"
優點： "It went smoothly from start to finish"
優點： "Service and friendly staff"
缺點： "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
優點： "Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable"
缺點： "No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing"
優點： "From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak."
優點： "Was able to buy last minute at airport. food and drinks are fine"
缺點： "delayed by 40mins. but is ok as already informed from morning entertainment is overhead screen aircon not strong"
優點： "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
缺點： "Whilst the crew were pleasant today"
優點： "The food was good as there were selections of either Japanese food or Western food. In flight entertainment was good too with enough selections to choose from. Overalll, the service of crew was satisfying."
缺點： "Flight was delayed a little during departure. Arrival to ho chi minh is not via aerobridge."
優點： "It got me to my destination"
缺點： "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."
優點： "I arrived on time."
缺點： "The food was horrid and the entertainment system was sub mediocre at st best."
缺點： "Flight was delayed for one hour."
缺點： "With premium empty why they don't offer bid upgrade like other airlines"
缺點： "Hygiene of local passengers"
優點： "Reasonably well organised Nice veg meal Attentive pleasant staff"
缺點： "Drinks: they had limited juice range, prob only orange and for some strange eason didnt serve hot drinks"
優點： "All good"
優點： "The clean and modern aircraft."
缺點： "The food could be improved"
優點： "Great service and very caring"
優點： "Was good - everything you would expect except the boarding times etc were odd. It asked you to be there at the gate an hour before departure but it only started boarding maybe 10 mins before and didn't give updates about departure delays."
缺點： "No space in the Kayak booking to make meal requests like vegetarian, so ended up starving and without dinner until I got to the city 4 hours after boarding a late flight because VN Airlines didn't have any vegetarian meals on board. I couldn't even eat the salad as they put salmon on it. Cold bread roll and fruit... Kayak need to have at least the most common fields in the booking like vegetarian meal request."
優點： "late flight from sg,will usually depart on time"
缺點： "they moved to changi terminal 4. Terminal 3 is much better because of train connectivity."
優點： "The schedule on time"
缺點： "Change without prior notice"
優點： "Tube entry into aircraft rather than bus"
優點： "Transit assitance was good, would have been even better if it was highlight after ticket purchase in electronic form"
缺點： "Took too long (more than 1 hour in queue) to check in at Sydney"
優點： "food, crew is nice. plane is ok too"
缺點： "no entertainment. no wifi"
優點： "I choose this flight because of late departure time"
缺點： "no entertainment. no wifi."
優點： "Boarding on the 787 Dreamliner was ok French wine selection was good"
缺點： "Food was average Limited entertainment movies etc Seat was uncomfortable and rocked either broken or poorly adjusted - thrilling on landing!! Staff did their minimum job and that's it no drinks during flight etc strange during a day flight they dimmed the windows to watch movie I hate the offset seating configuration I'm 184cm and it was difficult to stretch out."
優點： "Everything was alright. Except I got the last seat of the plane where I couldn't adjust my seat"
缺點： "The food was a bit salty this time."
缺點： "Poor quality of food. We were not served vegetarian food despite our request made at the time of booking."
缺點： "Oh Food. Again food. I have been being served the same food for more than 10 years. bread and cold meat...!!!"