缺點： "I’m 6’3. My legs don’t fit in the provided space and I’m too tall for the head rest."
優點： "I had a great seat"
缺點： "Food. No food at all on board per the flight attendees"
缺點： "All of it except the flight crew. They were from Hungary and very polite and helpful. The rest of my experience was terrible. Will not fly UNAmerican again. Will NEVER fly to or via DFW again."
優點： "Crew was very helpful. I volunteered to move so a mother could sit next to her 4 1/2 year old daughter. The flight attendant found me a seat with no other passenger. She also comped by glass of wine."
缺點： "I wish the flight was a bit longer so I could eat a bit."
優點： "Pilot was Awesome"
缺點： "The crew was eh not very friendly"
缺點： "How about departing on time! Almost 3 hours after our advertised departure time is ridiculous!"
缺點： "Flight delayed twice and then had to wait on runway for take off"
優點： "Nothing special."
缺點： "You cannot recline the seats."
缺點： "When my husband retrieved his piece of luggage, it smelled terribly lie dog poop. We had to drive home with the windows all the way down because the stench was so bad and throw away the suitcase I had just bought because of the terrible smell. Just awful to come home to that!"
優點： "Seat was 9k. Comfortable"
缺點： "Plane late to take off because caterer was late"
缺點： "Flight was canceled. Ruined my plans and reason for flying."
優點： "Crew was very nice. Seats were more comfortable than other airline seats."
缺點： "American changed our seats to back of plane. No explanation."
優點： "Comfortable flight. 2"
優點： "Only the food on this trip was good. Everything else had issues."
缺點： "Poorly organized boarding at Miami. Agent did NOT speak clearly. Uncomfortable long walk outside uphill ramps and steps to board on the a tarmac. Purser’s PA system only worked occasionally. Most communications relayed from rear. My first class seat in row 3 was broken partially reclined."
優點： "Flight was delayed multiple times, which was understandable. However, communication was so poor we nearly missed it when it finally took off. Wed received notice it was cancelled then were told we had to go to a different gate to rebook. We just happened to go back to recheck the gate as the last group was boarding. Very poorly handled. See above."
缺點： "See above."
優點： "The crew was very nice"
缺點： "American booted me out of First Class despite having upgraded me two days prior."
優點： "Sat in exit and it"
缺點： "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
優點： "Good flight overall"
優點： "They kept on schedule. We"
缺點： "I was not notified of flight changes and until I called the Airline my husband and I were intended to sit far apart. I booked this trip back in Jan. and we were supposed to be across the aisle from each other. We ended up in the last row of seats of both flights. We never knew of the changes until we tried to get boarding passes."
缺點： "I understand it happens,but after a long day of traveling it is very frustrating when the late night flight is delayed and you then have to sit in the plane on the ground for an extended period. Otherwise it was fine"
缺點： "I am not tall but there was no leg room. My knees were in the back of seat. And when passenger in front reclined???? Arggh"
優點： "Flight was safe and uneventful"
缺點： "Limited space and I had a better seat Just beverage service - not even crackers offered No entertainment options Seat recline mechanism was faulty"
優點： "I've recently had problems with other airlines in the past few years. It seems that flight attendants get more and more rude by the day! I had nothing but a pleasant time on both these flights though. Everyone was cordial and respectful!"
缺點： "Don't have a conplaint."
缺點： "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
優點： "economy plus was worth the money"
缺點： "Flight attendants horrible refused to serve drinks or snacks due to "turbulence" But there was no turbulence. Then when passengers complained they served water only and splashed it into cups on the trays instead of pouring it into cups and handing the cups to the passengers. Nasty people."
缺點： "Flight was a half hour late leaving O'Hare."
缺點： "Missed because of first delay"
缺點： "Being so late"
缺點： "Do you even look at what happens after we pay for your services?"
優點： "On time departure & arrival."
缺點： "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
優點： "The free movies were a generous provision. The American Airlines ad was cool. The screen to trace the flight geographically was neat, as were the details about height, temperature, time until landing, and so forth. The service people were nice."
缺點： "The space under the seats on the floor has gotten very small."
優點： "Seats are terrible. My back hurts after the journey. Leg room is bad too."
缺點： "The changing of terminals in Philadelphia but was not the airlines fault."
優點： "That we were able to get a seat on this flight"
缺點： "It was very crowded and no room to really move. The flight was rough in taking off and landing."
優點： "Wheelchair was ready in La Guardia airport, but transfer from gate C to gate B had impossible stairs or shuttle outside. This option required another security check which was terrible. TSA personnel was rude and incompetent. In the end there was no need for such scrutiny and we were released, but the emotional impact lasted for hours."
優點： "Friendly Crew, short and easy trip."
缺點： "I wish that there were tv's built in, entertainment."
缺點： "Easy direct flight. No issues."
優點： "good timing"
缺點： "snacks and beverages..."
優點： "why you have send email for survey I cancelled my trip do to emergency/ for sorry really sorry,"
優點： "Snacks and drinks included. Was able to get my bag checked for free and pay a decent price for a last minute emergency flight. Crew was great and helpful"
缺點： "The price was more than I wanted to pay but it was not unreasonable."
優點： "Arrived early"
缺點： "No gate available upon early arrival. Paying extra for aisle seats is ridiculous."
優點： "The price was fair and the flights were on time."
缺點： "Bags cost extra, food cost extra, seats cost extra. My knees were in the back of the seat in front of me the entire flight (two exit row seats were empty) and there was no way to move that provided comfort. The overhead bins were full before half of the passengers boarded. The crew was polite, but not kind."
優點： "Very friendly crew."
缺點： "Plane landed in Pittsburgh an hour and a half late because of mechanical issues. So that was inconvenient."
優點： "Boarding was easy and i had a great seat."
缺點： "It wasnt a long flight so there was no entertainment and minimal food."
優點： "Limited overhead bag storage. Gates changed to more crowded area. Felt like we were being herded onto the plane. Hurry up, etc. clear the aisles that sort of thing."