缺點： "Breakfast could have been better"
優點： "It was great..."
缺點： "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
缺點： "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "Wonderful crew"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "The crew were very friendly."
缺點： "The entertainment selection is really small."
缺點： "The person who assisted me to check in didn’t even know about Global entry..."
優點： "Quick flight"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
優點： "Spacious leg room"
缺點： "Toilets can be cleaner . And food could be tastier with 2 choices ."
缺點： "Flight attendants"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "Food was great"
缺點： "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "Service was excellent and seats were comfortable."
優點： "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "Boarding was quick as i've come to expect from DFW."
缺點： "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
優點： "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
缺點： "No entertainment. Still a long flight for kids."
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Cancelled flight"
缺點： "Double standard"
優點： "Everything was excellent no complaints"
優點： "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
缺點： "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
優點： "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
缺點： "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
優點： "Very family friendly. Good entertainment system."
優點： "Excellent service - delicious meals"
優點： "Really nice crew, the flight was great."
缺點： "I think the food made me sick. It could have been the long journey but 1/2 hour after I ate it I felt really sick."
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "The drink which call Kiwi which taste was so nice."
優點： "The food"
優點： "I got an upgrade!"
優點： "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
缺點： "Everything was excellent. Left Bangkok on time and arrived slightly early but that’s good. Food was excellent and the staff were very helpful and friendly"
優點： "Crew Food Speed of boarding and unboarding"
缺點： "2 seat rows. 3rd passenger frequently needed leave his seat and he smelled"
優點： "I was trying to make a connection and the crew moved me up to the front to get off the plane faster."
優點： "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
缺點： "Children's meals can be changed a little more, then the amount is a little less!"
優點： "Crew was very nice."
優點： "To actually catch the flight BUT it was cancelled leaving me having to buy another $AUD666 ticket DISGRACEFUL BY BUDGETAIR AND EVA!!"
缺點： "For EVA to GIVE me a REFUND KAYAK can HELP me get a refund"
優點： "Really happy as had a exit seat so lots of leg room"
優點： "Crew very fast in serving dinner"
缺點： "Flight late"
優點： "Flight was what I had expected."
缺點： "Yet another delay, so departure as per schedule would have been good."
優點： "The crew was very warm hearted to offer small toys to my 3-yr old niece to comfort him during the flight."
缺點： "The meal was a bit disappointed for it is only sandwich with cold chicken meat... not even offer hot food option especially for kids/elderly."
優點： "crew was amazing and plane was comfortable"
優點： "Flight attendants were all nice and friendly."
缺點： "Everything was great"
優點： "Very comfortable Business Class seat, pretty good entertainment."
缺點： "Service seemed a little off, especially relative to a much shorter FUK-TPE flight a few days earlier. Flight attendants often approached from behind."
缺點： "Fair enough"
優點： "Efficient boarding"
缺點： "Seats extremely cramped especially when seat in front reclined. Will look for other airline on next trip due to this problem."
缺點： "Seating way too tight"
缺點： "Rude customer service. Hard to understand English. unhelpful staff. Flight was delayed an hour and a half and during the entire time waiting in the lounge, the staff did not notify passengers about the delay until the new boarding time. Updates along the way would have been appreciated."
優點： "EVA airways seem to have gone out of their way today as the cabin crew service was excellent. Not one issue or complaint. The flight left on tine and was almost early into Heathrow apart from air traffic delay"
優點： "On time."
缺點： "Little chilly in cabin"
優點： "Hello Kitty themes"
缺點： "Coffee served diluted ."
優點： "Bathrooms are clean. They gave you some bread and snack and water for a 2 hr ride."
缺點： "Food was cold - maybe can do room temperature but happy they feed you."
優點： "Proactive, Organized staff."
缺點： "Some of the staff members need to enunciate words more clearly. They speak English too fast making it hard to understand."
優點： "On time"
缺點： "All was ok"
優點： "Staff. Entertainment."
缺點： "Food was average. Space small. But economy always is."
優點： "EVA service from Taipei is a relatively short fly. Service is always great and the food is delicious."
缺點： "Some planes from Taipei to Manila do NOT have TV. I wish they would retrofit all flights with the same accommodations. Other than that, everything is great and I will continue to fly them always"
缺點： "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."
優點： "The service, the special vegetarian meal, the cute 'Hello Kitty' themed amenities."
缺點： "The inflight entertainment. There could have been more variety, classic movies, etc."
優點： "Customer Service was great"
缺點： "Afraid that the airline may need a backup plan in case people miss there connecting flights."
優點： "People were lovely and efficient"
缺點： "Seats were pretty ordinary"
優點： "Our flight from LA to Tapei was outstanding. We were served 2 full meals and both meals exceeded my expectations in terms of quality. The entertainment options were decent, there were several TV shows with recent episodes available to watch as well as a good sized library of movies including some new releases."
缺點： "The only thing I would ask for is more than 4 episodes of each TV show. Overall our flight was great."
優點： "I am happy and satisfied with the service, thank you guys!"
優點： "The food and drink."
缺點： "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."
優點： "Seats were comfortable, nice blanket and crew members"
缺點： "The unnecessary checking for boarding pass at the entrance of the plane after just being check at the gate"
優點： "Amazing food, comfy seats and good entertainments system"
優點： "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
缺點： "Can't think of anything. Trip was pretty nice."
優點： "Was quite nice for a two hour flight. They gave us a free meal again."
缺點： "Nothing I didn't like."
優點： "Movie on board is good"
缺點： "Food not so nice"
優點： "Food is good"
優點： "I liked their services the most. All staff and crew were very courteous."
優點： "Crew r very helpful and accomodating"
優點： "I must say I was skeptical on my first flight with this airline. Staff was very nice. The lady that did my tickets left a very nice note on my plane seat. The ride was very comfortable. The plane and restroom were neat and orderly. I would definitely recommend to my fellow travelers."
缺點： "My fruit platter was all fruit that was not ripe, but no big deal."
優點： "Everything is perfect"
優點： "Good service, very nice plane, good food and low cost,it’s everything you should expect from an airline company"
優點： "Pleasant looking"
缺點： "Very rude to customers Not friendly Shouts at passengers Overall, not passenger friendly with no customer care skill set"
優點： "Overall good"
缺點： "Seat seems a little small for big guy"
優點： "The flight attendants are very attentive and polite. The journey was smooth. Overall great experience!"
優點： "Crew was very courteous, food was an unexpected treat!"
缺點： "Seats were old"
優點： "Surprised to get a nice meal even if flight is short and good service from the crew. Flight is uneventful and smooth"
缺點： "The 4.5 hr delay did not help. Plus the hard landing by the captain. EVA air much better but they were on strike. I think the plane was full"
優點： "Quick boarding and direct to Macau. Didn’t need to fly to HK."
缺點： "A little more leg room and a better sandwich please."
優點： "Aircraft was ok"
缺點： "Delay and waiting period without having any updates from anyone of the airline members."
優點： "Crews are very nice and helpful"
缺點： "Aircraft is too old"
優點： "Crews are so nice"
缺點： "Aircraft facilities too old and outdated, should be improve"
優點： "The price was a steal and able to have the 3 seats for 2 of us. Enjoyed the trip and flight."
缺點： "Flight attendant seemed put out if you asked for more than 1 drink."
優點： "Not a thing"
缺點： "Your airline did not consider we were travelling with an infant, just provided us with any sitting arrangement. Extremely disgraceful. First and last time travelling on your airline."
優點： "Flying out of Macau is more convenient than HK"
缺點： "The check in line was very slow today in Seoul"
優點： "Flight times"
缺點： "Movie choice , no onboard TV"
優點： "we did not fly as we missed the flight due to freeway accident delayed 1.5 hours"
缺點： "airline told to come back next day and would have to pay another change fee for each leg of the flight totaling $1,000 USD. Opted for another airline to leave same day for same price and spare the cost of another hotel night's stay and taxi charges. airline agents really did not care."
缺點： "Delay time was too much"
缺點： "Delay time was too much!"
優點： "The food was good, ang the flying process was very pleasing."
優點： "Quick boarding, pleasant flight attendants, short flight"
缺點： "Rickety plane, busing us to the terminal after landing"
優點： "Captain did a great job! It was raining and thunder storm, but the captain can control the plane and landed safely."
缺點： "There was no personal screen, so i tried the music. But they didn't have any English music channel, only Chinese and Japanese music."