缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
缺點： "Very good airline except for the fact that the staff at Narita airport."
缺點： "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
優點： "Good service"
優點： "Wonderful crew"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "服務 電影 雪糕"
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "I got an upgrade!"
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
優點： "Flight was half full so was able to take aisle seat."
缺點： "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
優點： "Everything. Was just outstanding."
缺點： "No complaints"
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
缺點： "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
缺點： "Great airline great service. Haihly recommended"
優點： "The friendliness of the crew and the comfort of the seat + size of the screen"
缺點： "Possibly more food options could of been better, only had western or Japanese option"
優點： "Simply excellent !!!"
優點： "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
缺點： "flight delays"
優點： "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
缺點： "Why does the shorter of the two flights have more comfortable seats?"
優點： "Always a good crew .. they go out of their way to make sure you are comfortable."
缺點： "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
優點： "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
缺點： "No food offered, not even a biscuit, only very basic drink selection."
優點： "Everything was perfect! Thank you for a great experience!"
缺點： "Leg room"
缺點： "Leg room"
優點： "Nicest flight attendants, good food. Best international flight I've had."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
缺點： "Plane had no fuel so we had to wait 2 hours For it to refuel elsewhere. Then the crew ran overtime so we had to wait 3.5 hours for a new crew. From exactly where the plane had refuelled"
缺點： "The food was ok"
缺點： "Food was very poor. No snacks."
優點： "The crew were very nice and service was very good, the extra comfort seats have a lot of legroom which is great. Will definitely fly with Hawaiian again in the future."
優點： "flight was cancelled"
缺點： "almost missed my overseas connection"
優點： "Kind crew Left late but made up time in the air"
缺點： "Very crammed seats No entertainment even though I called and asked before the flight and was told there was"
優點： "Nothing to note"
缺點： "Seats were pretty uncomfortable and basic, crew had no idea what’s in the food they were handing out, there was no choice of what to eat except not to"
優點： "Good experience overall"
缺點： "Having to pay for in flight entertainment on domestic route and small seats"
優點： "Flight crew friendly and helpful."
缺點： "Tiny, uncomfortable seating, many screaming children in a very small area and nearly everything on Hawaiian Airlines costs lots of money. Not worth the high ticket price by any means."
缺點： "While they say it has entertainment unit they don’t tell you that you have to pay for it and you have to purchase ear phones as well. Had seat 43E it doesn’t recline, pocket at back of seat broken, delayed 2hrs due to faulty PA system and compensation was a free punch cocktail."
優點： "Complimentary items"
缺點： "Purchased headphones for a screen that didn’t work."
缺點： "I wish the airline goes back to serving real meals for breakfasts and dinners on the longer flights like going to the islands & returning to mainland. We were expecting warm decent meals like what they use to serve in the past rather than snack type breakfast and sandwiches & chips for dinner, on coach with extended leg room. This is one of the enticing parts of flying this airline."
優點： "Hawaiian Airlines is fantastic. Great crew, great service. Loved the bbq chicken sandwich and chips for free. And the free rum punch drink!"
缺點： "Nothing was bad. It was fantastic."
優點： "I like the space and comfort of the seats"
缺點： "That you had to pay to watch a movie.american doesn’t charge for that. But overall it was a good experience"
優點： "I was attended to without being bothered, fed and watered often."
優點： "I had a great flight with Hawaiian. Food was great Movies were ok- I slept mostly Staff were friendly & polite I would always fly with them to Hawaii"
優點： "Easy and perfect!"
優點： "On time,friendly staff."
缺點： "No room,food so so, way charge for entertainment?"
優點： "The Service, crew and flight were all good, very good landing."
缺點： "The flat bed seating was uncomfortable, I was squashed up and happy to get out of the seat on arrival. I was seated in 1C"
優點： "Staff was friendly. The safety video was nice."
缺點： "No vegetarian options, no entertainment options"
優點： "Staff were friendly"
缺點： "aircraft was old and small for the distance and seats had zero legroom. Nothing good to watch in way of movies."
優點： "The food and hospitability"
缺點： "Entertainment options were few and outdated"
優點： "The flight staff was amazing! It is really hard to fly 15 hours in one day but each flight was filled with amazing flight attendants and pilots!"
缺點： "Sure don't like paying for baggage and watching movies! Those items should both be free!!!!!"
優點： "Entertainment available."
缺點： "Seats recline into your lap. Very bad... Flight was way too hot, temperature wise, and no personal Air fans."
優點： "Nothing really."
缺點： "There was a late gate change which sent passengers to the other side of the terminal and resulted in a 30 minute delay."
缺點： "Boarding was the usual slow line of people trying to stuff their bags in the overheads -- not much they can do to improve that I guess. Disembarking seemed to take longer than usual. Didn't open the door right away."
優點： "Great staff and overall very enjoyable..."
缺點： "No entertainment.... really? You can't offer a movie or tv show for free?! That's really silly. Also, my bag got DESTROYED. Cracked, torn, wheels pulled off. Pretty ridiculious. Can't believe I had to pay to check my bag and now have to throw it out and buy a new one!"
優點： "The seats were amazing... very comfortable."
缺點： "The flight attendants were unfriendly, cold, and seemed very annoyed. The entertainment was VERY pricey - that was an unwelcome surprise for such a long flight. I would rather bring my own food and be able to distract myself with a series of complimentary movies."
優點： "Some staff were pretty rude and it was on both flights, which was surprising."
缺點： "Stood in line for 2 hours at Honolulu Airport to drop off bags. We had to be pulled out of the line as our flight was boarding and had to run to the gate. There was no time to eat or anything else. The flight attendants are not helpful nor do they smile much. I asked for something minor on two of the Hawaiian Airlines flight legs on my trip and was told they would come to my seat to see me. (One was for an extra blanket as I had cold air blowing on me and the other was to take my rubbish) They never did. I have never encountered this with any Airline before."
優點： "Relaxing music on the plane, extremely friendly staff, efficient, and comfortable. The comfort level was basic - not a super updated aircraft - but overall a great flight experience."
缺點： "Everything was great. Aircraft wasn't super updated but no problem!"
缺點： "I was unable to select a seat within the 24 hour window prior to departure, other than paying an $80 upcharge for an aisle seat. On the phone the day prior to departure, I was told by the HA agent that "the airport controilled seat assignments" at that timne so she could not help me get a seat, and that the extra charge option on the website was the only choice I had. This process struck me as bizarre/dishonest. I will not be back unless I can select a seat prior to booking."
優點： "I liked that they serve meal in a short intrastate flights.Service was wonderful."
缺點： "screaming and unruly kids and their parents who think it's cute that they act so totally out of control."
優點： "Hawaiian Airlines consistently deliver top-quality service for economy class. The flights are more comfortable than the average, the crew is always very pleasant. I also appreciate that they make an effort to be eco-friendlier."
缺點： "I wish they had bigger range of food option. The entertainment system is not that broad but I don't mind, I can entertain myself on a flight."
優點： "The crew were wonderful and the captain made a landing so perfect we didn't know we had landed!"
缺點： "The food was disappointing. The sandwich in particular was dry and tasteless. Other passengers mentioned this too."
優點： "No food and uncomfortable flight"
缺點： "The flight with Jet blue to Los Angelos was so uncomfortable"
優點： "Had a wonderful flight"
缺點： "The flight and the crew members"
缺點： "Short delay waiting for one passenger"
優點： "Staff were thoughtful and attentive at all times"
優點： "Staff were thoughtful and attentive at all times. Especially with the number of small children and young families on board I found the crew to be extremely accomodating to the young families and others surrounding gusts needs"
缺點： "Couldn't find a negative. A great and pleasant experience"
優點： "The crew was attentive and helpful as needed. We arrived early and were kept apprised of the difficulty in getting a gate upon arrival."
缺點： "The food was terrible. There was no movies on a 5.5 hour flight although they do advertise one on the website."
優點： "There was a little more room in the premium economy. First class looked like a tiny upgrade, would not spring for it. Plane was new so that was good. Hard to recommend this flight."
缺點： "Even with upgrade to premium economy there was no way to sleep on this overnight flight. Free entertainment was limited to a few tv shows and old movies, everything else cost money. Not sure if there was beverage service, for sure not even a snack. Virgin experience way better."
優點： "The flight itself, and the onboard crew."
缺點： "Poor signage and no assistance to print baggage claim tickets. Poor signage at the gates, confused passengers at gate 8, no place to sit in the shade. Other passengers taking up several seats with their bags. No personnel in the secured gate area until time to board. No assistance available to help someone with knee problems climb the stairs to board."
優點： "Jennifer at the luggage department was exceptional made a bad experience somewhat tolerable"
缺點： "After boarding the plane and settling in, we were told to disembark because of mechanical issues. We then waited in the lobby sitting on the ground while they prepared another plan for us to depart. After a hour-and-a-half delay we finally departed but when we landed at LAX I discovered that they had lost my luggage instead of arriving at 9:40 and being on my way home, it is now 1 o'clock in the morning and I'm still not home because I had to fill out forms and deal with missing luggage. NOT HAPPY WITH MY EXPERIENCE!"
缺點： "No personal screens for in flight entertainment"
優點： "Very friendly crew. Drinks and food were complimentary."
缺點： "It was freezing. Give blanket loners for people who don't want to buy or raise the temperature. Older movies and shows should be free. We are already paying a lot for the flight, don't make me pay for normal amenities."
優點： "Great to be able to have a meal in-flight, at no additional cost."
缺點： "IFE not working properly"
優點： "They allow 25 lb carry on unlike other airlines and have in flight entertainment."
優點： "That the flight attendant was really helpful"
缺點： "If the flight would have been on time"
優點： "The pasta meal was quite good"
缺點： "Some more space. Individual entertainment. Air quality"
優點： "Seating had more space, the crew very relaxed and good humour as well as professionalism."
缺點： "Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft."
缺點： "Gin availability"
優點： "Nice big plane, new technology"
缺點： "When landing in LAX we were unloaded far from anything and loaded into buses and taken to the terminal. It was like a weird sci-fi movie LOL."
優點： "Seat 5A was great"
缺點： "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."
優點： "Wide choice of films on the flight, boarding was hassle free."
缺點： "Crew could have been much politer when asking about the food wishes of others. Seemed to have no idea how to walk through the aisles, hitting my head and shoulders more than once while walking through."
缺點： "Seats and screens, usb charging points"
優點： "The crew were great, entertainment was good."
缺點： "After sitting on the plane for an hour they found a problem and so we had to deboard and wait for another plane. Obviously better than taking a less than optimum plane but added a lot of waiting time to an already long day. Not great that on a 6 hour flight we had to buy food."
優點： "The boarding process and its ease"
缺點： "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
缺點： "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."
缺點： "The service from the check in desk to the stewardess"
優點： "The legroom."
缺點： "There was nothing not to like."
優點： "Flight was on time. Crew was very helpful"
缺點： "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
缺點： "Super tiny seats"
優點： "Crew were ok Captain was informant"
缺點： "Delay Heat on plane at 98 degrees upon boarding"
優點： "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
優點： "Good service. The crew was very attentive. The pilots were very good about relaying Typhoon related issues to the passengers; and doing their best to get us to our destination as close to on time as they could"
缺點： "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
缺點： "American Airlines had put my luggage on a flight earlier than me and is still NOT FOUND."
優點： "We took off and landed safely."
缺點： "Felt very low budget and cramped."
缺點： "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
優點： "On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!"
缺點： "The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up."
缺點： "Entertainment system went down toward the beginning of the flight. The crew seemed irritable, but that was probably because people were upset about the entertainment system. We had to listen to a loooong speech about their credit card. I, personally, don’t like sales pitches over the intercom in the middle of a flight. Had the movies been working, it would’ve paused during the long speech. Not cool at all!"
優點： "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
缺點： "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
優點： "Food and drink services were great.. friendly and accommodating"
缺點： "Seats are a tad uncomfortable for longer flights.."
優點： "Great films and tasty food"
缺點： "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
缺點： "The food"
優點： "Organised, clean"
缺點： "Food... pizza... bad idea to serve during a flight. Moreover, the smell and the taste was bad"
優點： "Very attentive.. good service.."
缺點： "Seats to tight.."
優點： "We got to our destination safely, and American provided us with extra legroom seats."
缺點： "Service was curt and there was only phone-based entertainment."
優點： "Totally fine"
缺點： "It was fine"
優點： "Smooth flight, got in early."
缺點： "Breakfast was average. Could do better"
優點： "The boarding was efficient. The service was fine. The pilot was informative."
優點： "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
缺點： "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
缺點： "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
優點： "Dreamliner plane"
缺點： "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
優點： "Not much"
缺點： "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
優點： "The flight was great--good food, good service, good entertainment, on time."
缺點： "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
優點： "Not much."
缺點： "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."
優點： "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
缺點： "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
優點： "Nice flight, great leg room, staff was friendly and flight was on time."
缺點： "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
優點： "VEry good Cabin crew and the plane was reasonable new"
優點： "we upgraded to economy plus seats and it made all the difference - just having an extra 4-5 inches made the 11 hour flight so much more tolerable than the trip to Madrid."
缺點： "1hr delay"
優點： "Flight was on time."