缺點： Long waiting queue 100+ People and only 2 staff working for standard check in. No baggage drop for already checked in passenger
優點： the crew were fantastic thank you
優點： The seats were fine, considering that this was an overnight flight the blankets and pillows were a nice touch. They topped up my drinks a few times, and brought me water so I could take my medicine which was lovely.
缺點： Service could have been better - there were no vegetarian food options at all, and the crew were not very understanding. Often the flight attendants were brief and brisk and a little cold. But otherwise flight was fine.
優點： Friendly staff
缺點： Very disappointed with seat, choice of movies and food was not edible. Very poor when compared to business class on other airlines.
優點： Same as above
缺點： Same as above
優點： The crew were friendly, the entertainment on offer was broad and appealed to all passengers. The meal choices were very good, I requested the LFML options and all were good except for the light evening snack at the end of our second flight which was somewhat lacking in flavours and variety.
缺點： The seats in economy felt cramped on the Boeing 700-300ER, with not much room to recline. This impacted on ability to fully relax and rest on such a long journey. This improved on the Airbus 350 thankfully, which much more leg room.
優點： Crew were friendly and premium economy seats were spacious and comfortable
缺點： Clean the toilets more regularly. One time, the floor was wet and not much paper left in the holders.
缺點： 2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline
優點： Food and drink good and staff served any time when asked no payment needed for alcoholic drinks
缺點： 1h30 delayed as usual
優點： The price and availability was a plus. Food and drinks was too. No personal entertainment....short flight anyways. If leaving or arriving from HKG, you will be taking the shuttle on the Tarmack, so you maybe out in the weather for a few. Clean and friendly. Would fly again.
缺點： They rescheduled my return flight a few hours earlier, but offered no compensation....also it was about 30 minutes late. So what was the point in making the flight earlier?
優點： The Crew were super helpful to me and my baby, they took the time to ask if I needed anything and offer their assistance.
缺點： No entertainment
優點： Delay ex Manila was said to be 3 hours but was shortened. Looking at bright side.
缺點： The reception in Shanghai did not at first permit me to connect on my flight to Rome. If I missed that I have a flight on Monday 11am to Geneva that I would miss. My shortened layover in Shanghai due to Manila delay was still 45 minutes but Inwas being asked to transfer and get another flight through the transfer desk. Luckily After a few minutes in line at the transfer desk, was allowed back on my original flight. However and unfortunately, it was due to another 2 hour delay. arrived Rome 815++ pm ISO 6pm.
優點： I hated the airline!
缺點： The food was terrible and the staff was not nice at all. Worst airline.
優點： My dietary preferences didn't get reported right and the flight attendant was very accomodating and made me a platter of a bunch of sides whereas other airlines in my experiences just say tough luck.
缺點： I don't speak Chinese so I found their website very confusing and couldn't navigate my booking online well