優點： "Had a row to myself, crew was extremely attentive. Due to a lack of passengers, the crew was even able to anticipate many of our needs before we voiced them."
缺點： "My first headphones didn't work and the pull out tray in my row had a bit of left over food crusted on to it."
優點： "The flight was on time. Crew was pleasant."
缺點： "The seat needs some cushion on it. After many hours sitting, the cushion on the seat turns into a rock."
缺點： "Everything was perfect excellent service by the crew."
優點： "Because of the multiple delays in departure, they gave us free snacks, which I appreciated."
缺點： "Transfer in Seoul could have been easier to understand"
缺點： "On time departure"
優點： "On time, smooth landing."
缺點： "Food was so-so, a little too salty."
缺點： "Seats are not that comfortable"
優點： "Didn’t like any part of the flight."
缺點： "The cabin was way too hot for comfort. The food wasn’t good. Little entertainment options."
缺點： "2 hour delay from Incheon to Tokyo. Messed up our travel plan a bit."
優點： "Great leg room, comfortable, good food"
缺點： "Entertainment screen not working"
優點： "Very nice crew."
缺點： "Very limited options for food and entertainment. It is not the top-tier experience like Cathay or Singapore airlines. A good tier-2 airlines."
優點： "Efficient check 8n process and great on board entertainment options."
優點： "The service was nice, they had good food and enough meals unlike some airlines."
缺點： "I was uncomfortable and couldn’t sleep so I can’t give this flight full stars, but I can’t really blame anyone either. Wish there more more movies to take up some time."
優點： "on-plane flight operation is very good"
缺點： "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
優點： "Excellent ethnic Korean food. Attendants were extremely polite and and professional."
優點： "Flight attendants were very friendly, greeted everyone with smiles. They seem to accommodate most requests, just be polite! There were a few people on my flight that were not the most friendly to them, but the attendants still tried to help as much as they could. Food is pretty good. I mean, don't be expecting a 5 star meal, it's still airplane food... International flight so I got 2 free checked bags, which was really nice."
缺點： "It's a small thing but the Chinese and Japanese movies only have Korean subtitles, it'd be nice if they had English too. Deplaning - the only exit is from the front of the plane, so it takes a while because there's 70-something rows of passengers."
優點： "The cew is very friendly but need to improve their English."
缺點： "Entertainment system. Food options. General service offering in business class"
優點： "I like that they did not bother me when I fell asleep while they were serving the food."
缺點： "I did not like that they ran out of the food that I would have preferred to eat."
優點： "The entertainment had a good selection, although the headphones and connection on the armrest wasn't perfect. Also the food had a pretty good selection."
缺點： "The discomfort of being on such a long flight. Hard to be comfortable. And unable to sleep for any stretch of time."
優點： "Service staff was great, excellent service"
缺點： "Planes are a bit dat d"
優點： "Business class seats are a lot more comfortable than earlier versions."
優點： "I loved the leg room and the pleasant classical music that was playing during boarding and exiting."
缺點： "I didn’t realize some of the food was going to be so spicy. Perhaps a bit of a warning next time would be greatly appreciated."
優點： "Comfort, crew, and entertainment were excellent for economy class. Good leg space considering Asian carrier."
缺點： "Food rivaled that of low cost carriers."
缺點： "Flight departed and arrived almost two hours late. Unacceptable especially since it wasn’t mechanical but waited for a connecting flight. Now I may not be able to get a ride out of the airport and back to my camp in time for curfew."
缺點： "No WiFi"
優點： "Kind and professional service."
缺點： "Food I like to have was run out so I had to eat whatever available."
優點： "well the pilot did a great job. we landed safely to manila. food serve taste good, and the flight attendant from chicago to manila, did a great job2.im thankful for overall service."
缺點： "I hate when my baggage is damage during my flight and no one i reach, easily. the asiana airline in Manila told me last dec. 11/12 2017, they will call me back at 10am but no one did. until now the number cant be reach.i paid for insurance if something happen to my bag worth $300 to be paid me back if my baggage damage but the asiana staff in Manila ask me f ok if they pay me only$80. i said ok. because i need it soon. but look like they dont care to give me. so i change my mind. the bag i bought cost $150 this year i bought it. need to be paid same. thanks"
缺點： "Movie selection needs to get better and maybe you should add one more snack because for a 12 hours flight it wasn't enough. I was hungry at the end."
優點： "다른 항공사 비행기에 비해 좌석이 넓은편임. USB 포트는 기본에 콘센트까지 있어서 놀람. 엔터테이먼트는 주로 한국 방송들 위주였던듯."
缺點： "아시아나 기내식 괜찮다고 들어 기대했으나 싱가폴항공보다 별로였음. 비빔밥에 단무지2개 계란말이 한조각.. 싱가폴항공은 비빔밥에 김치도 주는데.. 그리고 밥 다먹고 빵 먹는다고 식기 걷을때 나이프랑 컵을 못 냈는데 다시 가지러 안옴..-_-;; 캔이랑 컵이랑 다 가지고 있었는데 다시 수거하러 와야하는거 아닌가..?"
缺點： "Very unorganized boarding process."
優點： "Good service. Comfortable economy seats"
優點： "The flight attendants are very quick in attending our needs. The airplane is spacious and clean."
優點： "They got the special meals right & most flight attendants were efficient."
缺點： "Poor service! Why is Korean ground crew always in such a rush & so pushy? Much of their English lacks basic manner in civility."
優點： "Service was great, English could be better"
缺點： "Video system outdated, not intuitive and failed to allow several movies to play."
優點： "Crew was very helpful"
優點： "Great service, comfy spacious seats, decent meal service"
缺點： "Food was a bit bland"
優點： "Spacious room leg."
缺點： "Crew assistance. I'm a seniour citizen, but no one even volunteered to help me with my bags. 1.While checking-in in Manila airport, those 2 young guys at the counter were just watching me lift those heavy bags on the scale. Had to ask them if thay can assist me. 2. Inside the plane, I asked the stewardess to help me with my carry on to be placed overhead. She asked me to help her cause she was too weak even to close the doors of the compartments."
優點： "the food, the plane ride the shows that were showing on the flight"
優點： "Safe flight and crew was nice"
缺點： "Suppose to have a window seat, got a isle seat. Food choices were aweful. Didn't eat"
優點： "the service was amazing and the stewardesses so very attentive and polite / this was perhaps the airline with the best service i have ever had in economy class // i also like experiencing the very authenic korean food that was a choice at each meal //"
缺點： "the films and tv shows were a bit limited in selection but varied enough and were of good enough quality that i found myself kept entertained during the long flight /"
優點： "VERY FRIENDLY STAFF, VERY POLITE AND PROFESSIONAL"
缺點： "SEAT NOT VERY COMFORTABLE AND SMALL SPACING... FOOD WAS OK...THE ONLY CHOICE GIVEN WAS HOTDOG WHICH IS NOT BAD BUT I PERSONALLY DO NOT LIKE HOT DOGS...."
優點： "Everything was went well."
優點： "Everything was great except for delay."
缺點： "The delays."
優點： "For the duration of 5.5hours, 1 main meal and 1 snack were served. Prompt drinks and meal service"
缺點： "No personal inflight entertainment. Only a few screens from the ceiling, with poor viewing angles."