優點： "Trip from JFK to Wuhan was a pleasure unfortunately flying to China has great problems if you are Transit passenger as Iowa's continuing to Bangkok Bangkok"
優點： "timing is good. provide me enough time to do connecting flight from wuhan to jfk"
缺點： "check through from bangkok to jfk automaticlly. it would be so confusing if i didnt have help from flyer who knew how to connect flight. this was my first to wuhan airport. i had to lwait for my lugage then go thru custom for tempolary visit visa from custom then go check in myself and my lugage again at the airline counter. not convenient at all."
優點： "I liked that the crew were very attentive and smiling."
缺點： "The flight was bad because of the passengers who had no sense of personal space."
優點： "Crew was great with service even though they must have been super tired from the flight."
缺點： "More leg-room and space to stretch."
優點： "Smooth transfer at CAN"
缺點： "Vegetarian food needs to be better. Tasteless food served. No options for vegetarian."
優點： "The boardings service was perfect."
缺點： "From Bejing was the flight more 4 hours delayed. It wasn't comunications why?"
缺點： "After checking in for 1.5 hour, the crew told me that my name is not in the system 15 mins before boarding. Of course, I could not get on that flight. Result, staying extra 12 hours in the airport plus force to stay one night in Guangzhou."
優點： "It was a newer model of the plane that I flew out with and it showed. Excellent interior, food was better than the previous flight. Very comfortable and functional for each individual . Crew were fantastic in there dealings with the passengers Overall a very pleasant experience"
缺點： "The inflight entertainment was not as good as I expected. To the extent there wasn’t anything that I wanted to watch as I’d seen the only 2 films that I wanted to watch in my previous long haul leg. TV series were severely lacking in choice as was the latest movies."
優點： "Good food Free accomodation for layover"
缺點： "Too long"
優點： "All are fine"
缺點： "Choice of food should be offered"
缺點： "Transfer process is too hassle"
優點： "Helpful staff both on ground and in the air"
缺點： "- The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare."
優點： "The food on the way to China and on the way home was horrible. They stopped serving cup noodles too. Only sandwiches when I asked for other option when the main course weren’t good."
缺點： "I didn’t like the food choice at all. The fish didn’t taste good. Chicken with pasta tasted cheap and the beef with potatoes were spicy. Should have make the spicy sauce on the side in case for people who can’t eat spicy food. They used to serve 3 meals now cut down to 2 meals... maybe it’s time to reconsider another airline."
優點： "Courteous and accommodating crew"
缺點： "Food was so so."
優點： "Cheap flight."
優點： "Friendly cabin crew"
缺點： "Over 2 hours late on departure"
缺點： "Delayed departure and delayed arrival. Landed at a different airport first (due to a storm?) and missed our connecting flight."
缺點： "The boarding was shambles, the seats mediocre and not comfortable neither were the pillows or bedding looking clean. The staff tried but they ran out of items pretty quick. I paid for KLM and got something sub-par"
優點： "Absolutely nothing"
缺點： "2h delay for unknown reason, missed connection"
缺點： "The total unprofessional service/ way we have been treated. Never again I will fly with this company. 2 hours delay from Amsterdam for a unknown reason as their English is very poor. As we took off we shared our concern for our connection in Guangzhou, after managing to find someone able to speak and understand English (unbelievable on an international flight) we have been told that would be fine and eventually worst case scenario there is another flight during the day. When we arrived we have been told nothing (even though we shared our concern from the beginning, they didn’t care at all, connection from the same company), when we went out of the plane we ask a crew member in the exit corridor who replied like annoyed of the question that’s fine take next on the left and next on the right (more with gesture than with an English language) when we arrived after running at the transfer gate we asked about the connection to Sydney the first staff told us that the gate was already closed and it’s too late, we then asked what to do : go in this queue and didn’t want to speak anymore. When we arrived at the desk we have been told gate is closed, wait on the side we’ll see later, we asked when and have been replied later....after 30min we have been told that there is no other flight before the day after (same company, different speech...) and wait again....there is another flight the day after in the morning with 6 seats available only...for the rest we don’t know we have to check but it’s gonna be hard because it’s the high season : Unbelievable as we were 15-20 people in this situation...after a couple of hour we have been offered to travel via Vietnam with a stop of 9 extra hours before having another flight of 9hours if we didn’t accept this one they didn’t know... Never ever again with this company and this airport..."
優點： "Busines class seats (pods)."
優點： "The flight itself was excellent !"
缺點： "I had to return early because of a Crisis in the Family. the amount charged to change the ticket date as Highway Robbery. no consideration what so ever !"
優點： "The cabin crew were so great!!!"
優點： "Cabin crew support for food."
缺點： "Availability of limited Bollywood movies. Expecting English subtitles for Hollywood movies"
優點： "window control"
缺點： "I travel to see the places I go, not to watch movies instead. I found the auto-darkening of the window infuriating as I couldnt look out to watch the world I travel to see. Pretty much makes flying a waste of time if you are forced to look at movies you dont really want to watch because the real reason you bought the ticket is denied you without warning it will happen prior to investing in the ticket for the route. Button at seat worked for a while to sneak a peak at the real world but then the system seemed to take over and tell me to conform with the demand I not look."
缺點： "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"
優點： "The price"
缺點： "In business, food was unedible !!!! Flight attendants can’t speak English. They still using bus to transfer you from airplane to terminal witch take lots of time . Then u have a layover in Guangzhou China. They still working on internet service and only one place to eat really bad food . I highly recommend to bring your food with you. And to make everything just great I never received my luggage. Of course you try to call customer service. Guess what no one is available"
優點： "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days."
缺點： "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days. the services need to be consistent ."
優點： "The 3 employees at the counter got together & solved a glitch in our Australia visa that was priventing them from issueing bording pass for our second leg of travel They were outstanding & also unexpectedly we received a hotel respite for our 8 hour layover in Guangzhou! Smiling flight atendents. This is my first travel with China southern On the other hand during 6 wk prior to our trip we were unable to get anybody on the phone to ask Q or reserve a seat. On line charades where like a closed loops ! The price for long haul: Dubai/Guangzhou/cairns could not be beat!!"
優點： "One of crew lady was very rude. Lunch was bed , but movies were great!"
缺點： "Was comfortable flight, didn't late for first time. But disappointed with crew."
優點： "Flight was cheap"
缺點： "Food was bad Old plane Delayed Terrible boarding processes Crew doesn’t know anything"
優點： "The multiple bathrooms"
缺點： "The food"
優點： "leg room"
缺點： "No toiletry bag"
優點： "Good leg room"
缺點： "Two flights now that I had a touchscreen that didn't work. Flight was fine but not exceptional. The main frustrations were from inconsiderate passengers - no doubt the ones who take advantage of lower airfares."
優點： "Wonderful staff. We had a problem with our entertainment system and so they upgraded us to first class. Felt really valued."
優點： "Service was good."
缺點： "Me and many customers on CZ 371 lost our baggages during the transit in Guangzhou. Still no update on lost and found yet."
優點： "Staff were very prompt and polite. Very good english speakers. Back in the galley nice to chat and get extra food and drink. Very pleasant crew."
缺點： "Wish they, among many other airlines, would board from the rear. Would be so much more efficient. Or board the first class and business class, then from the rear."
缺點： "Staff was so rude and tv is not working properly"
缺點： "Please help me find my luggage!"
優點： "Good flight overall!"
缺點： "My checked in luggage did not arrive at my final destination airport!"
優點： "Crew are always good on CS. Ontime pretty much too which is a blessing."
缺點： "Still the quality or food and beverage selection is below the standard of other airlines. Perhaps a small spend increase by the airline on the quality will offer big gains. Entertainment has actually gone backwards. I have been flying this airline for years and it was good ! Not now seats are a little uncomfortable with not much padding."
缺點： "The food is great in business class, great service, really enjoyed it"
缺點： "Very good"
優點： "Friendliness of staff."
缺點： "Tired and outdated business class seats. Use of buses to take passengers to aircraft."
優點： "Guangzhou airport crew Helped us to change domestic flight Guangzhou-wuhan to international flight Guangzhou-wuhan-San Francisco so we can come back to SF on our schedule. My son lost his homework folder in the aircraft. A crew called me back to let me know he could not find it."
缺點： "Guangzhou to Wuhan flight was changed to afternoon without notifying us so we could not connect the flight to San Francisco. I did not know Guangzhou to Wuhan was domestic flight and needed to check out luggages and check in luggages in Wuhan until we arrived in Guangzhou airport. We were lucky we could change to international flight Guangzhou-Wuhan-San francisco. Otherwise we could not come back on time. It's horrible. The ticket did not state we need to check in/ check out luggages twice and guangzhou-Wuhan is domestic flight which always changes schedule without notice. We won't buy this type of flight anymore."