優點： "we booked Premium economy, super !!! boarding was well organized. staff correct and friendly. well informed by app."
缺點： "nothing. it was o.k."
優點： "Crew was courteous and helpful."
缺點： "Most seats have reclining problems. Very stiff and difficult to adjust."
優點： "crew excellent and very efficient & professional"
優點： "Great food. Nice seat. Easy check in. Nice crew"
缺點： "The guy behind me could have blown his nose instead of sniffing the whole flight"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
缺點： "Children's meals can be changed a little more, then the amount is a little less!"
優點： ""Transfer crew' got my luggage from another airline and transferred to EVA while I rested comfortably in the nearby business lounge; walked straight on board business class without breaking stride; seats recline nicely and I slept 7 hours of 11 hour flight."
缺點： "Fish was only meal option on one leg. I realize that's probably fine for your Asian customers, but you might consider a simple pasta as a second choice. There is an extra level of service in East Asia that is much appreciated by a weary traveler (6 weeks across Russia). Please don't ever loose it"
優點： "The crew were friendly."
缺點： "The boarding takes too long, we delayed the departure. A guy wears Eva uniform in white, was a bit rude on directing passengers at boarding gate."
優點： "The entertainment, lots of movies and TV dramas to choose from."
缺點： "Better communication about delays. We didn't taxi into terminal for close to hour and half after landing. Flight attendants insisted passengers must unplug headphone once landed. Some passengers (those in the back) weren't allow to use the bathroom though plane was stationery for 1 1/2 hr."
優點： "Crew very fast in serving dinner"
缺點： "Flight late"
缺點： "More legroom, but what do I expect in economy?"
優點： "Crews were very nice"
缺點： "Seat could have been a bit more comfortable and a little more leg room"
優點： "Alll good and arrived early!"
優點： "Really enjoyed flying with Eva air."
優點： "Nice new plane, attentive attendants, food always great. Rarely any complaints with EVA, even on long-haul flights (16+ hours)."
缺點： "The only thing that was not the greatest, I think was the ground crew in Manila. It took an unusually long time to get my luggage."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "rude people. yelling to passengers"
缺點： "Tasteless food, mediocre movie selection"
優點： "Hou-tia, everything from the food, entertainment was exactly what I needed and expected. Our connection was close so Eva had an attendant lead us through the airport in order for us to make our connection."
優點： "The food and service was great. Crews were friendly and very helpful. Overall the fight experience was great."
缺點： "I wish the lay over was shorter, but I guess theeess really not much that can be done in that regard."
缺點： "Delay for 1 and half hour"
優點： "I must say I was skeptical on my first flight with this airline. Staff was very nice. The lady that did my tickets left a very nice note on my plane seat. The ride was very comfortable. The plane and restroom were neat and orderly. I would definitely recommend to my fellow travelers."
缺點： "My fruit platter was all fruit that was not ripe, but no big deal."
優點： "Eveyone was syper friendly and the food was decent. They were very good about allowing me to change seats to an open seat once the doors were closed."
缺點： "The selection of movies to watch was not ver good. They had a few (10-15) choices for a few genre but over all there were obly 1 or 2 decent movies per genre."
優點： "Terrible experience"
缺點： "I was refused permission to board the plane"
優點： "The cabin crew were nice."
優點： "Food was pretty good for airline food."
缺點： "Not a very good variety of movies. Flight attendants pretty Good but not friendly at all. Rarely smiled and usually didn’t speak unless you were asking for something. Had to get up for water during the flight. Seemed like quite awhile between distribution but I may have missed them while sleeping."
優點： "service on time and great staff"
缺點： "all good"
優點： "First time flying , smooth journey, nice in plane entertainment, food, crew etc"
缺點： "TAIWAN airport has free half day tours."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
缺點： "Some provided movies showed no subtitles as movie setting."
缺點： "Super poor customer service on both EVA flights"
優點： "Staff was very helpful. They went above and beyond."
優點： "I like everything nice servuce"
優點： "The staff was very kind and helpful. The flight was more comfortable and enjoyable than I had expected. The food was also surprisingly good."
優點： "Liked the way they do their boarding Comfortable flight"
優點： "The service was excellent and the food was delicious."
缺點： "Not a very good selection of movies."
優點： "Flight was very comfortable."
缺點： "Nothing really. It is just hard work doing such a marathon flight."
優點： "The crew did an excellent job."
缺點： "The plane was broken. Old. I paid for business and they couldn’t even allow business to board first. On screen entertainment was broke. Seats were broken. The seats DO NOT fold flat in business. Not a good experience, do not recommend. Fly Singapore airlines if possible, Thai airways just doesn’t have it together- plus it’s relatively the same price with way better amenities and experience"
優點： "Crew was great, flight was good and on time"
優點： "Check in is easy. Everything went smoothly. Food is like a roll stuffed with chicken and sauce. Really good actually. Kinda like a mini chicken bake from Costco They also have arcade games and a remote"
優點： "The crew were very helpful and attentive, the food was really excellent ( note I travelled in business)"
缺點： "The lay flat bed was good but hard, entertainment was good but having travelled the route 7 weeks ago, not much had changed - but a good choice. We were late leaving but arrived on time"
優點： "Food was good. Wine was better."
缺點： "Couldn't get an aerobridge slot at BKK. Odd for the national carrier. Not great with bags, going down stairs, having to take a bus to the terminal."
優點： "Food was amazing"
缺點： "The WIFI"
缺點： "Moré communication about the long delay."
優點： "We landed safely. Ultimately, that’s all that matters."
缺點： "Thai seems to be the only major airline without a transit desk in DPS, so connecting passengers have to waste hours going through immigration and customs, checking in again, then going through security and immigration all over again. Flight was fine except for this waste of 2 hours standing in lines"
優點： "Food and entertainment were consistently good."
缺點： "The plane felt old, and wasn't as roomy as the plane for Melbourne to Bangkok. It felt like we we're sqwished into a tin can - it was like flying 15yrs ago. The plane was extremely hot at the back of the plane, but not in other parts. The service was average and if you asked for something it was done begrudgingly."
缺點： "Nothing I wish American domestic flights were as nice as Thai’s!!!"
優點： "Everyone was very nice and hospitality was great."
缺點： "a better selection of movies/entertainment."
優點： "Well done to all the crews."
缺點： "No clear direction at boarding for lining up"
優點： "Super friendly staff"
缺點： "Less films in German"
優點： "Boarding process has improved (SYD), the crew were friendly and attentive, my special meal (Indian vegetarian for something different) was quite tasty and even the entertainment options were good."
缺點： "Business class seats on the B747 - unless you’re sitting upright, they are one of the most uncomfortable seats I’ve experienced. TG either need to upgrade the seats on the B747 (very unlikely) or put another aircraft type the BKK-SYD-BKK route."
優點： "That we arrived"
缺點： "Late start, messy boarding, late arrival, got water spashed in mu face and the attendant didn't even apologize, full buses to go to the terminal an long wait for luggage. Quite poor. Also no entertainment, but that's usual on this flight."
優點： "Thai are so dependable and such lovely service. Nothing is too much."
優點： "Simple, no surprises is a good thing"
缺點： "Nothing, everything was great."
優點： "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
缺點： "Nothing really; maybe just that the A330 seat was a little old with seat controls hard to decipher."
優點： "Typical domestic coach flight experience... but the price was right. Had good personal tv entertainment available... but it was a short flight. Bring your own ear-phones."
缺點： "I was expecting some yummy Thai Food, but the food was strange. I eat everything... and I ate this food, but it was not good. The other 4 members of my family would not touch it. 2nd worst plane food in 200+ flights."
優點： "Ok plane, food was fine too"
缺點： "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"
優點： "Very short flight"
缺點： "食物差 設施差"
優點： "Quite quick -clean aircraft"
缺點： "Terrible entertainment options"
缺點： "I travelled with my 2 friends but none us were given a seat together. We requested few times and they wouldnt allow."
缺點： "Very hard seats for a long haul flight and queues for the the toilets. Overall the planes looked old and tired."
優點： "Nice staff and amazing plane."
缺點： "Initial flight was cancelled. Crew was not helpful or informative. Was not compensated for delays at all, missed wedding functions!!"
優點： "The crew was very nice"
優點： "I needed to change my flight and they did it at no extra cost."
缺點： "The entertainnent system never worked, even after rebboting"
優點： "The crew was very kind and the service lways with a smile. The toilts clean."
缺點： "The entretainment poor. No movie options, just a couple of new movies and the rest old and no good movies."
優點： "Punctual and efficient flight"
缺點： "Food was poor and staff were not at all friendly"
優點： "Thai (similar to ANA) provides its customers with REAL customer service while flying with them."
缺點： "crew from Jakarta to Bangkok was worst"
優點： "Crew was very service oriented!"
缺點： "The legroom was horrible."
缺點： "3 hour delay made it difficult to be thrilled about anything"
缺點： "I was charged by Kayak and Thai airlines for the same ticket. Kayak charged me $286 and Thai airlines charged me $276. I will call Kayak when I get back home to the U.S. and fix this extra charge from Thai airlines."
缺點： "I didn't have enough time to make my connection in Bangkok. I had to clear customs, collect my luggage, check my luggage back in and go back through security. I only made my next flight because I walked to the front of the line and cut in front of about 20 people. It was very stressful."
優點： "Business class on this short haul flight was fantastic, but sadly I don’t think this is the normal route it will take as I think they were testing it. If you can get one of these on long haul they are a very nice plane, individual compartments and some very modern touches. Windows darken without blinds, loads of space in your compartment and food was good even as just a snack."
缺點： "I can’t think of anything I didn’t like and if Thai Air have these rolling out for long haul I’ll definitely look at them against"
缺點： "Seat cushion is hard and not comfortable"
缺點： "Outdated Entertrainment system... btw, no entertainment system... safety video had so many hiccups, need to restart multiple times. First flight which did not have either Pepsi or Coke products. Only carbonated drink available is spirite.. very disappointed. Crew was not friendly.. Even when the wish for entry or say bye, attitude and face they make towards Indian looking people was very unacceptable."
優點： "Nothing - I had to cancel from China - took time. I then booked myself"
優點： "Knowledgeable and attentive staff who all have some experience with English. Great food and entertainment with plenty of options (just remember to select your meal choice online 48hrs+ before departure). To top it off you are supplied with a clean blanket and a pillow to insure your comfort."
缺點： "You just can never seem to get completely comfortable particularly when trying to sleep, but that is the same on most planes."
優點： "Everything was good . Yhe only problem is the small portions of food."
缺點： "Captain concern about security."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "The flight was delayed and I almost missed my connecting flight to Oslo."
優點： "Crew are very kind and seat are fabulous as i was able to sleep since i dont have a seat meate :-)"
優點： "Nice flight attendants."
缺點： "The flight was scheduled to leave at 9:50pm and it didn't take off until midnight. The many delays appeared poorly handled and communicated, and I spent an hour on the runway before takeoff."
優點： "Crew and the food"
缺點： "Seating was tight for me a big guy"
優點： "The crew was fantastic."
缺點： "Entertainment is out of date and difficult to use."
優點： "The flight crew were helpful and attentive. Directions were clear and the boarding was organized."
缺點： "The seats! The seat was uncomfortable that I had to use my U shaped neck pillow as a seat cushion. My flight was 15+ hours but within 3 hours my behind was killing me."
優點： "Yes all of the above"
缺點： "all except the seat - always delayed"
優點： "Plane was okay. Nice big screen"
缺點： "Crew was ok"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The food was okay which is much better than the outbound flight."
缺點： "The seat is quite narrow but it's okay for me. However, I do think bigger people might have problems with it."
優點： "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."
優點： "crew was courteous and highly helpful. food was good, served hot."
優點： "Crew were outstanding and food was awesome"
優點： "The food and the comfort of the seat were excellent for a premier economy seat. All the flight attendants were extremely cheerful and helpful. I have nothing but good things to say about this flight"
缺點： "The stopover in Hong Kong was longer than I would have liked."
缺點： "I d have liked if they had served refreshments/drinks immediately after boarding. Although I had dinner, the flight is like 1AM so a light snack would be appreciated. toilet cleanliness was an issue...the toilets were out of toilet paper."
優點： "The excellent service offered by the Cabin Manager, Amy and her team. They cared about the needs of the passengers in the 15-hr long flight and responded quickly to requests raised by passengers."
優點： "Seats, entertainment selection, crew, food; & bathrooms were kept clean"
缺點： "Still hate the long flight"
優點： "I liked the fact that food was offered rather than the typical NA experience where you provide your own."
缺點： "Staff seems distant and uninterested at times."
優點： "No drinks served before the meal. No water brought round during the night. Cabin staff efficient if a bit brisk. Food not quite OK - no imagination. Films really good."
優點： "Excellent and attentive staff, great food, clean bathrooms (by airline standards anyway), fantastic entertainment! It's a great value for the price, especially for coach class!"
缺點： "Not much to dislike. I just was a little bothered by the fact that I had purposely chosen to have my boarding pass be digital (to save the environment), but to do this you have to check in online. As a result, they can't verify your passport (something they need to do in person). So when I got to the gate they had to check my passport and then made me use a new, printed boarding pass. Not a huge deal, but just something that bothered me."
優點： "Always consistently good.."
缺點： "Flight was absolutely packed"
缺點： "The system was unsatisfied by me, they made my name wrong on The ticket and say that was a flaut to me and I have to bear the extra cost to onboard. I never use it and recommend everybody not to use it anymore."
優點： "Fantastic flight"
缺點： "All good"
缺點： "To cold, no sleep,lake of oxygen,bag very dirty"
優點： "Food was great, and the business class 777 seats are a delight. And the captain shuts up through the entire flight --- no interrupting your sleep or movie with stupid observations that no-one wants to hear."
缺點： "The quality of the screens (crappy slow resistive touchscreens) is completely unacceptable for business class in 2018. China Airlines screens are VASTLY superior in their hardware, their speed, and the quality of their UI. And running an ad before EVERY movie --- in business?! Talk about an airline having no sense of class. That's a cheap, stupid move."
優點： "Was in premium economy from Hong Kong to London. Fairly comfortable seats. Managed to sleep about 7 hours. Food was decent."
缺點： "Crew appear disinterested in the service."
優點： "Flight comfort, plane, staff. Overall a perfect travel experience."
缺點： "Mango desert...that’s all."
優點： "The crew on Cathay Pacific is really a cut above. they seem to have a genuine wish to see to the comfort of the passengers. It is also a pleasure to have so many choices for entertainment."
缺點： "The boarding from NY to Hong Kong was really well organized, with people in the back of the plane getting on first so that it was easy for everyone to get right in. This did not happen on the return flight from Hong Kong. Further, at one point we were rousted from the waiting room and made to go through a second inspection, having are bags searched again, and having random people go through especially invasive searches. Very unpleasant and unnerving as we were given no reason for this."
優點： "The overhead compartments are a good size. The staff was friendly. There was decent legroom in front of the seats. The food was more flavorful than most airlines."
缺點： "In Hong Kong there was an additional security checkpoint set up at the gate. I had to throw away all liquids I purchased. Usually, once you've cleared customs and security checkpoints you can buy food and liquids within the airport and board the flight. Not sure if this was an airport thing or an airline thing. Either way it was highly inconvenient and annoying"
優點： "Chicken rice"
缺點： "Mess in TPE"
缺點： "My booking did not allow me to do seat selection. Me and my wife sat separately. No resolution from the crew to resolve this. Seats are not comfortable."
優點： "There was more leg room and the food was excellent!"
優點： "Despite no preferred aisle seat and a last minute seat swap, the flight was comfortable enough to get some sleep. Enough space and a good temperature."
缺點： "An eye mask would help block the constantly flashing screens of the surrounding seats. Staff almost made an effort to meet a couple of simple requests but were obviously busy with other priorities. Food wasn't bad."