優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "Wonderful crew"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "I got an upgrade!"
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
缺點： "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
缺點： "Great airline great service. Haihly recommended"
優點： "The friendliness of the crew and the comfort of the seat + size of the screen"
缺點： "Possibly more food options could of been better, only had western or Japanese option"
優點： "Simply excellent !!!"
優點： "I was accompanying my 92 year old mkm, flight attendants were so helpful in every way."
缺點： "Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone."
優點： "The Japanese crews were excellent on board."
缺點： "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
缺點： "Airplan so old and ac not work super hot."
優點： "Comfortable flight, polite crew, good selection of movies"
優點： "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
缺點： "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
優點： "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
缺點： "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."
缺點： "Why does the shorter of the two flights have more comfortable seats?"
優點： "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
缺點： "No food offered, not even a biscuit, only very basic drink selection."
缺點： "Leg room"
缺點： "Leg room"
缺點： "Didn't get to go. Thanks for selling me worthless insurance."
優點： "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
缺點： "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
優點： "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
缺點： "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
優點： "Airline crew was super nice and helpful, attentive, and the plane was very clean."
優點： "I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop"
缺點： "The service was so so and food was lousy"
優點： "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
缺點： "Selection of video entertainment could be increased and improved."
優點： "Everything, from booking till landing"
優點： "Check in was good"
缺點： "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
優點： "Everything was handled very efficiently. Good signage at the airport for most things. Flew economy as the flight was only 2 hours. Free water bottles handed out with wet wipe but no food available."
缺點： "Collecting bags was easy and we’ll sign posted. Exit to the arrival hall was a bit confusing but we were directed to the appropriate gate (by colour of boarding pass) and baggage check removed when checked against luggage"
優點： "Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time."
缺點： "Keep up great service standards"
優點： "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
優點： "Because of my Platinum status with Delta the gate agent changed our seats to more legroom in exit row"
缺點： "We’re used to entertainment in seat like delta"
缺點： "On-time departure"
優點： "Didn’t seem perfectly organized at all times. But they did a good job regardless."
優點： "The crew was great."
缺點： "But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages."
缺點： "Ruined flight due to excessive baggage charge which is clearly just stealing from customer at check in... 1800 bhat for one small case! Never again with Vietnam Air"
優點： "The cabin crew were very pleasant."
缺點： "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."
缺點： "Got me there, no worries."
缺點： "Slow check-in not very comfortable seats and food was awful."
優點： "The crew was very nice."
缺點： "There were passengers clapping through the whole flight."
缺點： "The whole online experience dealing with the airline is poor. I attempted to upgrade repeatedly online however the website would not recognise my ticket. This is the same with my repeated attempts at online checkin. I attempted to address the issues with airline ground staffhowever the weren’t inte"
優點： "The seats were roomy and comfortable. For airline food, it was actually pretty tasty. The in-flight entertainment was very good. I wish Vietnam Air was available in the States!"
缺點： "Choice of movies was not that good. I had severe diarrhea the next day after the flight and I put it down to the aircraft food."
優點： "Nuce crew and gentleness"
缺點： "Entertainment but we know it’s a plane restriction"
優點： "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
缺點： "Every one of our legs was delayed, which contributed to tight transit times."
優點： "The check-in staff at SGN domestic were efficient in getting us on to our connecting flight despite the late arrival from Sydney."
缺點： "Communication. Our plane had a malfunction at Sydney which caused a delay. After it was repaired, we are then told of further delays due to the pilot now running out of hours, delays in sourcing a new pilot, and then having to resupply all the catering. 26 hour delay."
優點： "The crew were not visible and didn't offer any assistance"
缺點： "An offer of a snack as we paid a high price for the econom y flight"
優點： "The seat was comfortable and the food was good"
缺點： "My flight was delayed but general was good I enjoyed the flight."
優點： "Food was good. Flight was punctual. Heritage magazine is well done."
缺點： "Refurbishment of the seats"
優點： "Efficient and on time"
缺點： "Aircraft seats worn out"
缺點： "Friendlier crew"
優點： "No turbulence"
缺點： "Never wake up passengers for your terrible food"
優點： "Boarding was quick and Flight was Smooth"
缺點： "Food basic,Crew not so friendly.Flight left 15 minutes late."
優點： "Comfortable seats. Everything was on time. Friendly crew."
優點： "Very professional crew. Plenty of in-flight entertainment options. Food was good."
缺點： "Less magazines in seat pocket (there wasn’t enough room for my own stuff)."
缺點： "Delayed with no announcements or explanation."
優點： "Flight team were friendly and efficient."
缺點： "Delayed take off."
優點： "The crew were great."
缺點： "Not much entertainment available."
優點： "boarding time is on time dinner have 2 choices"
缺點： "minor one - they donr want to give extra bread as not might enough for everyone entertainment could improve by having in-seat monitor"
優點： "Check in online and baggage drop off was hassle-free. Flight was slightly delayed but no issues. Baggage pick up at Phu Bai was fairly quick."
優點： "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
優點： "Check in was efficient"
優點： "Check in was efficient"
優點： "It went smoothly from start to finish"
缺點： "From a perspective of the food, I have a very limited western diet and struggled with the food choices, but it was a night time flight so I would not have eaten much anyway so there was no great loss ."
優點： "Service and friendly staff"
優點： "I only fly Vietnam airlines within Vietnam."
優點： "On time Very polite staff"
優點： "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
缺點： "Delay 15’"
優點： "From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak."
優點： "Staff were helpful in airport and on plane. We were running late due to a delayed transfer but the on-ground staff personally escorted us through ticketing and immigration. In air staff was also very helpful and checked on us throughout the flight."
缺點： "Plane was a tired, old A320. Business class has no power or USB ports. Also very few entertainment choices."
優點： "Was able to buy last minute at airport. food and drinks are fine"
缺點： "delayed by 40mins. but is ok as already informed from morning entertainment is overhead screen aircon not strong"
優點： "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
缺點： "Whilst the crew were pleasant today"
優點： "I arrived on time."
缺點： "The food was horrid and the entertainment system was sub mediocre at st best."
優點： "Leg room is ok, and on schedule, and it is Taiwan company, good. Next time I will fly it again"
缺點： "flight arrival is late by few minutes"
優點： "Only food for purchase on board."
優點： "It's cheap. During Chinese New Year rush, you can get a ticket from Taiwan to Japan for $7000 TWD. Much cheaper than major airlines."
缺點： "The food is terrible. Feed yourself at the airport restaurant before boarding."
缺點： "China Air was handling Tigerair boarding. I told them I tried to add checked in luggage 4 hours prior boarding as website indicates, but I could not. It is much cheaper to buy online than at the counter, but they said there is nothing the can do, and I paid full price. I understand Tigerair is budget airline, but they should obey my minimum rules, if their website was not working, I should not pay for it. Anyway that is the last was the first and would be the last time I am flying with them. I make sure my friends who fly frequently know about that too."
優點： "It's so cheap that you can even book a ticket 1 week ago."
缺點： "It delays a lot. Make your schedule flexible. It doesn't provide free water on the plane so prepare a bottle water before boarding."
優點： "On time flight, quick boarding process."
缺點： "More than double charge for purchasing checked bag at the airport. Very little legroom. No online check-in and must pay for seat selection. No mobile boarding pass. Very outdated airline."