缺點： "Wish there were more English instructions spoken. It was mostly Thai and Chinese."
優點： "Food was slightly better than the previous flight."
缺點： "Same lousy headphones. My seat had a led rest that made it harder to get in and out, and wasnt usable due to the close distance to the seat in front. What was the designer thinking? I missed the drink service if there was one, never saw water going around until right at the end. . ."
優點： "The airplane is clean all the time."
缺點： "食物沒有很美味，希望可以改善 !"
缺點： "Flight was delayed but no reason was given or announced."
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Large screen, plenty toilets, good leg room, kind stewardess, great handicap assistants"
缺點： "Food can be better"
優點： "Friendly staffs & price"
缺點： "Not much legroom for economy"
優點： "Planecdmlty. Had the tow to myself! Food and crew excellent ."
優點： "Check-in counter - staff was corteous"
缺點： "Flight was cancelled, air line did not offer any food nor hotel accommodation. We were rebooked to a different carrier, departed 13 hours later."
缺點： "Flight was delay"
優點： "Quick easy boarding"
優點： "good service and food but A330 is too old and small"
缺點： "Thieves cut the lock on my luggage and robbed me of valuables during my 2 hr layover in Bangkok. Spoiled my trip"
缺點： "I had a bad flight, we had 16 hrs delay because technical breakdown. I can understand it, but everybody on the flight were really upset with china airline attitude. All passengers must sit on the plane for 3 hours before we went out of the plane, at that time the flight attendants and crew leave without an explanation, We didnt know what happnened!!!!! And during 16 hrs delay in Sanfransico Airport, we didnt have hotel for rest, we really tired without sleep. I dont know how to explain my thinking about chine airline attitiude, really upset with their way about problem solving. I just can say that i will never flight with china airline again in the future..."
優點： "Great food"
缺點： "Need more leg room"
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "I like the boarding styles and the crew"
缺點： "I didn't like that we had to wait for one guy cause he was late. I also didn't like the little room we have to streach."
優點： "The service was friendly"
缺點： "Frigid cold"
優點： "The crew was very friendly and service was great on all China airlines."
缺點： "On this particular plane it was very uncomfortable. It was extremely noisy (the plane not people) and the exhaust was so strong it made me feel so sick, nauseous and from what I can tell others felt the same. This was the only plane that was like this of the four planes I took on this trip. The rest were excellent overall. Thank you."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
缺點： "Delayed multiple times."
優點： "It was very organized ."
缺點： "Nothing ."
優點： "my family like the food and A lot of choice for movies, will flight again , way to go China Airlines"
優點： "First of all, china airlines cancelled my original flight and put me in one 6 hours earlier, I had to change around and pay for changes to my other flights to make it work. Then 3 days before I depart they cancel another flight and don't even offer me one on the same day, they didn't have any. They put me on a flight 17 hours earlier that threw my schedule so much I had to hasltle with them, book anoth r airline and lose another few hundred dollars. To say china airlines is awful and unreliable is an understatement. it is the second time this has happened to me, the appearance of cheaper fairs is never worth the trouble u will have with china airlines or any of its affiliates such and china eastern. Thy have old planes, funny rules about phone use and just awful customer service and disregard for people plans and changes that they make. Never book China airlines. You will regret it I promise you."
缺點： "First of all, china airlines cancelled my original flight and put me in one 6 hours earlier, I had to change around and pay for changes to my other flights to make it work. Then 3 days before I depart they cancel another flight and don't even offer me one on the same day, they didn't have any. They put me on a flight 17 hours earlier that threw my schedule so much I had to hasltle with them, book anoth r airline and lose another few hundred dollars. To say china airlines is awful and unreliable is an understatement. it is the second time this has happened to me, the appearance of cheaper fairs is never worth the trouble u will have with china airlines or any of its affiliates such and china eastern. Thy have old planes, funny rules about phone use and just awful customer service and disregard for people plans and changes that they make. Never book China airlines. You will regret it I promise you."
優點： "The food, service, and seats were all great in economy. I typically fly UA and China Airline's entertainment system and seat comfort are definitely on par on this 777 when compared to UA's 787."
缺點： "I didn't like that we didn't have a free row since our flight was packed - but that's not really much of a negative."
優點： "Better couch legroom than any of the US carries I have flown overseas. Newer plane and attentive flight crew. There was a decent movie and entertainment selection and the meals were reasonably good. Crew was very attentive to keeping the bathrooms clean, which on a long flight is a very nice. Checking staff in Los Angeles to insuring the comfort of a taller customer was excellent."
缺點： "Flight delays, but they where at the gate to insure I made my connection."
優點： "I fly to South East Asia quote often and have tried a a few airlines. China Airlines has been the most consistent in all aspects. On time, ease of flying, on board entertainment. I will continue to look to use this Airline in the future."
缺點： "The food could be better. Maybe offer an American choice?"
優點： "the trip was good"
優點： "The economy class seats are actually some of the best to sleep in!"
缺點： "Boarding left on time, but there were staff members frustrated and yelling at passengers to get on the plane. Normally I am not a picky eater, but I could not eat the food on the flight. It tasted like dog food"
優點： "Not a full flight. I have a empty seat between me and my daughter."
缺點： "Food was not that great. I expected more in premium ecconomy"
優點： "I particularly appreciated having so many employees assist those passengers (including me!) who needed to connect in Tapei with the flight to Bangkok. Our flight arrived a bit later than scheduled, and I was concerned that I would miss the connection to Bangkok - but our connecting flight was held for us, and several employees were available to direct us to the correct gate for boarding. thank you all!"
缺點： "Flights were delayed taking off from LAX and Taipei."
優點： "Short flight, comfortable schedule"
缺點： "I did not get a comfortable seat"
優點： "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
缺點： "No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM."
優點： "The flight attendants were wonderful and the business class seats were very spacious and comfortable."
優點： "crew were friendly and professional, food was not too bad for aeroplane food."
缺點： "In-flight entertainment"
缺點： "Allowing the boarding of business class passengers before economy class passengers."
缺點： "Departing on time, boarding more organized fashion."
缺點： "The whole online experience dealing with the airline is poor. I attempted to upgrade repeatedly online however the website would not recognise my ticket. This is the same with my repeated attempts at online checkin. I attempted to address the issues with airline ground staffhowever the weren’t inte"
優點： "Only 15 minutes late, could have been worse"
缺點： "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
缺點： "Leg room is short, seats are average. Fine for a short flight."
優點： "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
缺點： "Seat comfort, food, entertainment, boarding, disembarking."
優點： "Comfortable seats. Everything was on time. Friendly crew."
優點： "The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable."
優點： "Movies, crew"
優點： "Business Class flight was a smooth ride from Vietnam to Thailand."
缺點： "At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served."
優點： "Boarding by rows - great!"
優點： "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
優點： "Comfy seats and blankets! Left and arrived on time."
優點： "The plane was new and the food was fresh."
優點： "Onboarding went well and bagage was out fast in Nha Prang"
缺點： "Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional."
優點： "Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable"
缺點： "No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing"
優點： "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
缺點： "Delay 15’"
優點： "We left late but arrived safely and close to being on time."
缺點： "Taking the bus to the plane is a nuisance."
優點： "Overall, this is a short trip. Everything is ok."
缺點： "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
優點： "Reasonably well organised Nice veg meal Attentive pleasant staff"
缺點： "Drinks: they had limited juice range, prob only orange and for some strange eason didnt serve hot drinks"
優點： "Good customer service. No baggage charge."
優點： "The UA rep gave poor directions for transferring in Seoul; we ended up nearly missing the flight (and other UA passengers did miss it despite VN holding the plane for 40-plus minutes). The crew was helpful and friendly, defusing a truly stressful situation."
優點： "Crew and airplane were great!"
缺點： "Food was not as good as I'd remembered on previous trips."
優點： "they feed you....unlike some European airline, who would nearly charge you for a napkin"
缺點： "they couldn't add my delta mileage # at check-in......a minor thing really"
缺點： "Uncomfortable airplane."
優點： "Very good experience especially compared to USA airlines"
優點： "The A-321 was a bit worn but that was expected. Cabin crew were quite nice and the meal was excellent. I’ve traveled in both economy and business class and both are much nicer than domestic flying in the USA. I highly recommend Vietnam Airlines"
優點： "Overall a good airline. Full meal served even on a short hour and half flight."
缺點： "The air con wasn't on until we were in the air"
優點： "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
缺點： "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
優點： "evrry thing"
優點： "service was great"
缺點： "Plane is a bit old"
優點： "Food served inflight was excellent, new airplane, and comfortable legroom"
優點： "Unexpected charge of $450 to transfer planes in Vietnam. Worst purchase ever."
缺點： "Poor quality of food. We were not served vegetarian food despite our request made at the time of booking."
缺點： "Flight was cancelled without any notice and caused us to miss connecting flight."
優點： "All traditional amenities like foods and water are provided"
優點： "Vietnam Airlines super and on time all five flights"
缺點： "$70USD fee for flights under 2 hours if you pay at the airport! Call their customer service and reserve a checked bag by phone a head of time!"
缺點： "There was no luggage requirment on my flight plan. I thought that it was 32 kg since it was international flight. At the counter I wad told I am over 20 kg allowed on that flight since this fligh was code shared with Vietnam Airlines but operated by Cambodia Angkor Airlines. After manager intervention my suitcase was accepted. I would appreciate clear communication about allowed suitcade weight on code shared flights."
優點： "They deal very well with the handicapped. Very respectful and patient"