優點： "the girl next to me was flirty"
缺點： "the girl next to me could have offered her number..."
優點： "No and No! Seat was cramped. Crew was ok"
缺點： "If they weren’t always on the PA. I was trying to read and someone was always talking"
缺點： "Attentiveness and comfort passenger for any incident."
優點： "Smooth check in"
缺點： "That the in-flight wifi really is free instead of making the passengers to pay"
缺點： "Boarding always take way too long because of the hand luggage problem."
優點： "The crew was amazing!"
缺點： "provide accesible wifi"
優點： "so far so good. no complain."
缺點： "short trip okay . everything great. keep up the good job."
優點： "quick boarding, flight duration and scheduled arrival Attracting fares since it’s a budget airline."
缺點： "The seats didn’t even have a recliner."
缺點： "3 hours flight delay"
優點： "Staff were very helpful and friendly. Even let me off some money for a drink"
缺點： "Checking in took way longer than needed"
缺點： "I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND"
缺點： "A little cramped up seats"
優點： "I will say that the AirAsia crews do save the day. This is my first time flying AirAsia on a 3 leg trip (currently on leg 2) and the crew members have been absolutely awesome and stellar."
缺點： "I’m just a BIG guy so space is my overall complaint. But as my first experience with AirAsia, it has not been a great one. First my initial flight kept being delayed and delayed until it was actually canceled. Then my second leg of my vacation trip, again, delayed and they just had us standing in line waiting to board our flight. Again I give praise to the wonderful crew members for the stellar and comforting service. They truly are the reason I have not given up on AirAsia just yet. Now I do have one leg left, my tip home...I’m hoping that this one will be the overall best experience for my AirAsia. I’m praying for an on time departure, and another wonderful staff and just a tiny bit more leg space. Wish me luck"
缺點： "They are very strict about the weight of your luggage and will not budge on the overage charge. They serve fish for breakfast...gross."
優點： "Assistance in check in"
缺點： "After early boarding still wait like 30 min plus seating in plane"
優點： "On time both times. Ground staff especially very friendly."
缺點： "Nothing we didn’t really not like"
優點： "Price. Number of flights."
缺點： "The 7kg hardline AFTER doing the document check nearly caused me to miss my flight thus potentially missing a connection. If AsiAsia are going to keep to this 7kg hardline they really need to do it across all airports and do it during the document check so the number of queues costumers are subjected to are minimized. I did purchase extra weight when purchasing the ticket however that weight MUST be in checked bags only. No margin here for discussion. Perhaps HotSeat passengers are less scrutinized??? This all may be just some transitional pains here and other airlines may follow the same model but in my 200+ flights on Nok Air this has NEVER happened. In fact, they (Nok) have NEVER weighed my carry on bag. Such a shame as the rest of the flight experience was above average. This hardline approach will be an issue if they continue until they beat their customers into taking or leaving it in my opinion. First AirAsia flight for me so the vets reading this will be smiling quietly to themselves ;-)"
優點： "Personnel very young and friendly - they seem to enjoy their job!"
缺點： "Return flight was delayed over half an hour and we had to stand because the gate area in Penang was too small."
優點： "Crews are ok in general"
缺點： "I was detained at the ticket cutting counter because I carried extra plastic back for purchase at the airport. Apparently in HK they have absurd rules saying that you can only have 2 bags carry on. Any extra has to be charges. I never have that kind of rules before using Air Asia at the other country, especially we buy some presents at the airport. I end up throwing a few items away because I can't squeeze in everything in my carry on bag. I will no longer take Air Asia for the Hong Kong Route."
優點： "Captain address on delayed update and get free meal"
缺點： "Initialy no staff at gate to update the delay. Passenger left wondering. Luckly received alert from Kayak.com on the delay. Received sms at 9.05pm after 1 hour delay from Airasia."
缺點： "They changed the time without announcing anyone. Each day the flight is at a different time."
優點： "Overall in flight experience quite good."
缺點： "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
優點： "nothing to say."
缺點： "only food that i received the rice i think didn't cooked properly"
優點： "Avoid this shitty airline since it’s NEVER EVER on time!"
缺點： "ALWAYS ALWAYS ALWAYS ALWAYS LATE Aaaarrrggghhhh!"
優點： "On time boarding ...very efficient"
缺點： "Offer same type of value food...even worst tasteless"
缺點： "Seating is very uncomfortable."
優點： "The aircraf was brand new"
優點： "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
缺點： "Flight delayed by 2 hours"
缺點： "Crew was not helpful"
優點： "Almost on all regional flghts i had to pay as much for my luggage as for my ticket."
缺點： "Luggage scheme."
優點： "Staff was very attentive and well trained! Arrived without any delays. Everything was great!"
缺點： "I was facing lot issues with my baggage as they dropped my baggage at malashiya instead of dropping at my final destination"
優點： "On time.. .short flight"
缺點： "Cramped seats"
缺點： "Flight was delayed twice. We missed our connecting flight and the next flight wouldn't be until the next day. Customer service was ridiculously slow."
缺點： "No communication of baggage fees - desperate service"
優點： "Good because of direct flight"
優點： "wifi. while boarding staff try to sort us with seats numbers, good, but the procedure should be improved. friendly staff."
缺點： "boarding was delayed till last minutes before takeoff. no meal included in ticket (ok, it's a lowcoster)."
缺點： "It was one hour late"
優點： "New aircraft A320-200 NEO"
缺點： "Flight delay without information. Delay almost 1:45hrs."
優點： "Pilots made a great effort to cut down the delay, kudos to them."
缺點： "No organization whatsoever in boarding procedures. No announcement made on the flight being delayed, only a message passed down from passengers at the very front. Plane was not cleaned and emptied of rubbish before we were boarded. Most shocking of all, the plane was being refueled while passengers were boarding. All in all, pretty appalling. I take budget flights 2-3 times a year and this is the worst experience I've had with budget carriers (including the European budget carriers with dirt cheap fares and sometimes non-existence customer service)."
缺點： "I was charged $94 canadian to check one bag that weighed in at 10kg. I honestly thought the man at the desk was joking. After that he sneered at me and suggested that if I had not booked through Kayak and instead through the airline, that it would be a little cheaper. He then pushed me to hand over my credit card so he could charge me. From then on all I have to say is that the planes have no entertainment, no leg room (they are known for the insanely tight seats) and no food. Not even a drop of water was offered unless you pay on board. Interesting...I wonder what they do then with all of the money they took to accept my one bag (it was seriously 10k, I'm a small girl travelling alone there was nothing large about it). All that to say, I wish I could get some money back, I would never have paid so much to check a bag if I had the opportunity to cancel the flight all together. I'm beyond unhappy with my experience."
優點： "Absolutely nothing."
缺點： "Everything. Upon check-in we were informed that we were not permitted to bring any checked luggage without paying for it. The amount they quoted us for two bags was nearly $800 CAD and more than twice the cost of the ticket!"
優點： "Good price - efficient transportation"
缺點： "Having to scramble to find money for water. I understand that it is a very well priced airlines but when you are stuck in a plane water would be nice to be free"
缺點： "Rather uncomfortable seating - very little legroom, and seat angle promotes back pain."