Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
優點： "We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again."
缺點： "Providing some snacks would be helpful when getting off the board."
缺點： "We got drinking water after landing. Would be better to provide some snacks on the way out."
優點： "The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable."
缺點： "It would be really nice not to have to board a bus in BKK to be shuttled to my next flight."
缺點： "I understand that the crew was probably tired, but I believe they can be friendlier."
優點： "Crew are efficient and friendly"
缺點： "Portion of food could have been slightly bigger"
缺點： "Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude"
優點： "Lovely people. Lovely service. Good food."
缺點： "Excellent price generous luggage allowance."
優點： "Seamless boarding and deviating."
缺點： "Thai Smole seats offer the least legroom in my experience. Very narrow."
缺點： "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
優點： "Great flight on Thai Smile."
優點： "friendliness of staff"
缺點： "Entertainment program was boring, leg space limited"
優點： "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
缺點： "There wasn’t any tv to watch and not by way of magazines either."
優點： "Good services"
缺點： "Good service and comfortable"
優點： "Easy to book, travel and get around with."
缺點： "The on board snack isn’t great."
優點： "The relaxed atmosphere and attentiveness of the flight attendants"
缺點： "The distance of the terminal to the aircraft"
優點： "Seats were comfy and staff helpful and nice."
缺點： "$60 charge for 10 kilos overweight limit. This is terrible."
優點： "Friendly staff overall good experience."
缺點： "Only issue is there is no alchohol on these flights."
優點： "We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG."
缺點： "I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more."
缺點： "We did not receive any information as to why our flight was late."
優點： "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff."
缺點： "Vegetarian food option"
優點： "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
缺點： "Loved everything"
優點： "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
優點： "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
優點： "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
優點： "Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights"
缺點： "They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant."
缺點： "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."
缺點： "There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!"
缺點： "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"
優點： "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
缺點： "Fish sandwich wasn't my favorite"
優點： "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)"
缺點： "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand."
優點： "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
缺點： "Nothing that I can think of."
優點： "Quick flight"
缺點： "40 minute delay"
缺點： "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
優點： "Food is good for a short flight. The crew were professional."
缺點： "The check-in process at terrible. No instruction to follow and no one give direction on where to get boarding pass. the line for luggage drop-off was really long without people to give direction."
優點： "Good flight, reasonable price"
優點： "Aircraft size was big for short haul"
缺點： "Not much to dislike"
優點： "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
缺點： "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
優點： "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"
優點： "Overall everything was good except meal option"
缺點： "Not having vegetarian snack or meal"
缺點： "The price. This flight specifically was more expensive than others"
缺點： "We didn’t receive hedphones"
優點： "The snacks were nice and the crew was nice"
缺點： "Boarding was TERRIBLE!! Everyone was rushing the podium and overwhelming the employees!! Basically the employees could not control the crowd. Having lanes, or signs in multiple languages for boarding zones would be helpful"
優點： "Great services"
缺點： "Sitting in front is better"
優點： "Very nice crew."
缺點： "Sodas or water would have been nice."
優點： "Have kit to listen"
缺點： "Kit to use the tv"
優點： "The crew was so pleasant. They greeted everyone with grace and respect. Their customer service was wonderful."
缺點： "Everything was great. I will choose to fly Thai Airways whenever I get the chance to."
缺點： "Todo muy bien todos amables buena comida salio a tiempo"
優點： "Probably the best and cleanest Thai airline company. Friendly and professional"
缺點： "Food was so so but not a big deal."
缺點： "The plane was delayed about 30 minutes. They should improve this."
缺點： "What i did not like most is the temperature inside the plane but am glad the airline provided blanket to warm our body."
優點： "Simple, no surprises is a good thing"
缺點： "Nothing, everything was great."
優點： "Courteous and professional stadd"
缺點： "Some hurry up but not overly so"
優點： "Very short flight"
優點： "Great crew"
缺點： "The plane developed a fault 1h out so we had to fly around for half an hour dumping fuel before returning to Bangkok where we were kept in a transit lounge till a replacement aircraft was found. Missed my connections too"
缺點： "食物差 設施差"
缺點： "Very hard seats for a long haul flight and queues for the the toilets. Overall the planes looked old and tired."
缺點： "Seat don’t recline enough. Sure neck. Entertainment was quite limited. Needs more movie options."
優點： "Crew was very professional. A warm meal was a pleasant surprise on such a short flight."
缺點： "Seat too narrow. I was in a bulkhead seat with solid armrests. It was the tightest seat I have ever experienced."
優點： "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
優點： "Same as above, nice staff and an amazing plane."
優點： "Airline was excellent"
缺點： "Immigration in the airport took 2 hours in line !!! Terrible transfer"
優點： "Flying a 747 was great! Friendly service."
缺點： "Everything was fine for what I paid."
優點： "Attentive staff that managed to squeeze a quick food service on a short flight."
優點： "Punctual and efficient flight"
缺點： "Food was poor and staff were not at all friendly"
優點： "The staff was nice and efficient."
缺點： "They didn't start boarding until very late and additionally the flight was an hour delayed. Understood that this is sometimes out of the airlines control as it may have been the airport's fault but they didn't notify the passengers why. This caused me & my boyfriend to miss a ferry we were scheduled to take in Krabi. We lost almost an entire day of our trip because of this."
優點： "All of the above mentioned service."
缺點： "All of the above mentioned service."
優點： "Service in airplane"
缺點： "I didn't have enough time to make my connection in Bangkok. I had to clear customs, collect my luggage, check my luggage back in and go back through security. I only made my next flight because I walked to the front of the line and cut in front of about 20 people. It was very stressful."
優點： "Business class on this short haul flight was fantastic, but sadly I don’t think this is the normal route it will take as I think they were testing it. If you can get one of these on long haul they are a very nice plane, individual compartments and some very modern touches. Windows darken without blinds, loads of space in your compartment and food was good even as just a snack."
缺點： "I can’t think of anything I didn’t like and if Thai Air have these rolling out for long haul I’ll definitely look at them against"
缺點： "Due to visa not being final I wasn't allowed on flight. I would appreciate any assistance with getting refund. Thanks"
缺點： "The plane was dirty. There were stains everywhere."
優點： "It was drizzling, as is often the case in the monsoon season. There were so many clouds and I didn't expect Himalaya mountains. However, I was surprised to find majestic Mt. Everest! It was a great farewell gift from Nepal! After being impressed with Himalaya, I could enjoy movies during the flight."
缺點： "The seat pocket was broken."
優點： "Crew was nice"
缺點： "Ordered prawn and was given chicken Headphone jack is not working properly"
優點： "The seats and the crew. Snack menu. Baggages allowance. Co-operative staffs."
優點： "I love the Japanese style food as well."
優點： "The crew and food were awesome."
缺點： "The Air conditioning on the plane was lacking. There was no direct-able air vent and the plane was fairly warm for the whole of the flight. The video screen were very dim and hard to see."
缺點： "We had two drunks behind us constantly kicking our seats. There was three free seats in front of us, we asked to move there but we were told that those seats were for crew in case of turbulence. It's the first time I hear this. Half way through they allowed us to move for those seats."
缺點： "The music they play for the last hour of the flight is loud and extremely annoying."
優點： "Everything was great(:"
缺點： "No massage on board, LOL"
缺點： "The company canceled my booking"
優點： "Very friendly and professional service!"
缺點： "Nothing about the flight was bad...but just a heads up there is no alcohol on domestic flights"
缺點： "Boarding a Thai Airways flight is always a bit chaotic... there is typically an unexplained delay of unknown duration. once on board, service is very good."
nothing really. having food for free
This wasn't even a Cathay flight, it was Lufthansa and I didn't earn any asia miles
優點： "Same thing they serve pork and no other substitute. The crew members are not so nice especially the one serving the food, some are rude to answer when I asked for something."
缺點： "Serve chicken or beef and not only pork for not all will eat pork.3 of us was not able to eat. Thats was not acceptable."
優點： "The crew is not so amazing and the food is not so good.They only serve pork and sea food..i don't eat those food for my religion and i asked for another food anything as long as i had something for im starving, for they never had another food to give? You mean i cannot have food while boarding the plane? Im starving and they don't gibe us any food to eat even if i asked them if theres anything . And that is a total not agreeable we are 3 people riding the plane myself and my kids and we did not have anything to eat. The crew is rude when I asked something instead of looking for another food is theres any. I paid for my flight including the food and i was not able to eat."
缺點： "Crew serving food should be nice and make sure that all passengers have food to eat especially if one, two or three or more doesn't eat pork and shrimp..if only i could i could transfer plane at that moment i will do it. Hope they will not feel the way i feel i was starving the whole flight.."
優點： "good service, nice staff, confort ok"
缺點： "food can always be improve but overall ok"
優點： "good service, on top of it i have been upgraded during the longer oversea flight. i like the companies doing that often"
缺點： "food can always be better but overall ok"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Comfortable seats in Premium Economy."
缺點： "Seat didn’t recline but moved to a vacant one to sleep. USB charging points didn’t charge my iPad."
缺點： "This airline will cancel your flight and blame it on customs in the US - the truth is the flight was undersold and they did not want to travel with so few passengers."
優點： "Could not take flight and could not get refunded"
缺點： "Refund money"
優點： "CX crews are professional as they are very customer oriented"
缺點： "The ground services in Melbourne airport was really bad! Chaotic arrangements for boarding and especially unpleasant staffs!"
優點： "seat very comfortable"
缺點： "food and inflight entertaitment with very few choices are very poor - flight attendant always on the PA for meaningless message in 3 languages"
優點： "They serve Baileys. I had a treble and then slept for 8 hours."
缺點： "I was served by the sassiest member of cabin crew. I think he thinks he’s doing us a favour by giving us such luxuries as water and food"
優點： "Crew very friendly and helpful"
缺點： "Delayed because of a sick passenger"
優點： "Comfortable seat with good recline and leg room. Noise cancellation head phones are effective and comfortable. Good selection of audio and video entertainment."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The food was okay which is much better than the outbound flight."
缺點： "The seat is quite narrow but it's okay for me. However, I do think bigger people might have problems with it."
優點： "The staff at Cathay Pacific were awesome."
優點： "Really good flight, no complaints here. Friendly and efficient staff."
優點： "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
缺點： "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"
優點： "Our flight was delayed 45 in Chicago due to ice on the wings. Then about 10 mins of holding to land. With a 90 min lay over, unboarding and reboarding was rushed......but Cathay and security did their best I feel, It was only a 90 min flight and I didn't eat or watch a movie."
缺點： "Again, being 6-4, I struggle with comfort and after having no time to rest while switching planes, I was exhausted when I arrived in Manila."
缺點： "Flight delayed out of Singapore. Airline should have at least notified earlier so passengers can arrive later to the airport Cabin crew on board rude ‘sorry i’m too busy now’ [just asking for a glass of water] Plane then sitting at HK airport waiting for open gate Arrival timed just perfectly to prevent passengers from catching the last airport express train"
優點： "Flight departed on time and even reached early. Flight staff was very friendly and welcoming. Nice selection of snack throughout the 16hr flight. The economy seats were to me at least very roomy"
優點： "On time food"
優點： "Food was good, comfy seats. Nice crew."
優點： "The headline says it all!"
優點： "thank u very much im very happy with the flight :)"
缺點： "The gate to connecting flight was very far and signs to gate were confusing."
優點： "I had three previous satisfying flights in this airline- this one was not so and unfortunately it was a long flight."
缺點： "Tris time thenplane felt old, my headset didn’t work, the food was not satisfactory ( I ordered vegetarian), and the staff was just not very friendly."
優點： "Smooth flight and service."
缺點： "Only one water closet was available and there were no amenities given such as socks or toothbrush as other international flights provide."
優點： "Flight and service were excellent on all accounts including food."
缺點： "Boarding was not organized in Hong Kong. Passengers were not called in groups, and therefore, an unorganized line formed between seats. Staff did not clearly tell passengers when boarding was taking place, and where to form lines. I was very surprised."
優點： "Leg room, food, airline staff"
缺點： "Too hot in the plane"
優點： "Except the end. I’ve been waiting for my luggage for over 30 mins."
缺點： "Waiting for my luggage"
優點： "Very good service. Professional and friendly"
優點： "I flew from NY to Phuket via Cathay Pacific which is a 22 hr flight! The crew was pleasant and friendly and took excellent care of my family and I. I would fly with them again anytime."
缺點： "My only complaint, if I have to make any suggestions would be more leg room."
優點： "The crew was very organized. I travelled with a wheel chair assist friend, they made sure we were comfortable. We arrived ahead of schedule."
缺點： "The food choices are well thought off. My only concern is the tenderness of the beef."
缺點： "Gate staff was not patient and friendly. No advanced notification before flight cancellation. Poor communication after flight cancellation. No instructions for remediation for flight cancellation only tell customer to get checked in luggage bag and go home. No initiative to handle the incident. We waited for 2 hours at the counter for explanation and information for re-arrangement for the flight. Really disappointed with this flight."
優點： "Spaciousness of the plane Flight Crew Cleanliness of the plane Inflight entertainment"
缺點： "Food Luggage space of cabin not enough Promptness of plane ,our plane was late Manila airport terminal 3 no air-conditioning while waiting Boarding was disorganized last seat should board first no announcement from crew and no implementation of plan. Need constant communication from staff for better boarding experience."
優點： "In flight service was excellent. Food was great. Good variety of entertainment options."
缺點： "The boarding process was a little confusing. Could not hear which rows were being called up and the line was really long."
價格與品質相等，然check in時說我Sky Priority 過期，然但告知了解是要累積航程， 越航staff 說華航Sky Priority刷不過無效..卡片登記問題，並需源頭發卡重登記..航程被累積！畢竟2個月前才使用華航這張聯營卡卻刷不過怪哉！ 整體而言還好！
The most attentive crew and although we were a little late leaving ( missing passenger) flight experience more than compensated . Best flight attendants I have flown with in 50 years !!
缺點： "No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM."
優點： "Crew were great. Seating was comfortable."
缺點： "Boarding seems a bit of a crazy process."
優點： "Reasonable price and not complicated"
缺點： "Cabin atmosphere, our seated very hot because air conditioning wasn't cold from Osaka until Hanoi even we have informed few staffs but nothing change."
缺點： "If a flight is delayed, they could inform us."
優點： "Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours."
缺點： "I could not check in online."
缺點： "Departing on time, boarding more organized fashion."
缺點： "Lounge access for my wife traveling in economy I was in business. Had two passes both in my name got a rude and unprofessional greeting by Vietnam Air staff. This in its self will make my reason to fly Vietnam Airlines the last choice."
優點： "Efficient and on time"
缺點： "Aircraft seats worn out"
優點： "Flight team were friendly and efficient."
缺點： "Delayed take off."
優點： "Movies, crew"
優點： "boarding time is on time dinner have 2 choices"
缺點： "minor one - they donr want to give extra bread as not might enough for everyone entertainment could improve by having in-seat monitor"
優點： "Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it."
缺點： "The flight had small video screens but no place to plug in a headset so consequently o sound."
優點： "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
優點： "Onboarding went well and bagage was out fast in Nha Prang"
缺點： "Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional."
優點： "Comfortable seats"
缺點： "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
優點： "It went smoothly from start to finish"
優點： "The team in international flight are less stress. More smiling and more organized"
缺點： "No entertainment for 1.30h flight"
優點： "I can choose the seat"
缺點： "Boarding no advert, rush disorganized and unfair personal at the gate. In the plane no smiling, but i understand during the trip why. The staff got problem with the Vietnamese people who do not respect and listen the rules. Its really hard for them to work ."
優點： "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
缺點： "Delay 15’"
優點： "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
缺點： "Whilst the crew were pleasant today"
優點： "Excellent staff"
優點： "All good"
優點： "Loved the pod seating in business class. Very confirtable"
優點： "In-flight meals for the Asian routes were nice."
缺點： "Flights got a bit delayed, but they mostly arrived on time anyway. Really horrible control over nasty passengers."
缺點： "Only two check-in counters were available. The waiting time for check in was, therefore, quite long, and the time was very tight until the boarding. The seat allocation was horrible, and I was surrounded by nasty neighbors, who were chatting throughout the 10+hour flight, even after my verbal warning, not to mention the way children were taken care of. I am not blaming children making noise. I am blaming the lack of control over the parents who bring noisy toys for children and play videos loud enough to disturb the neighbor's sleep throughout the flight."
優點： "they feed you....unlike some European airline, who would nearly charge you for a napkin"
缺點： "they couldn't add my delta mileage # at check-in......a minor thing really"
優點： "The whole flight"
缺點： "Nil by"
缺點： "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
優點： "friendly crew. flight departed on time"
缺點： "no entertainment no wifi food is just ham sandwich and this is same food you get if you take the morning flight."
缺點： "This normally short flight was prolonged because of weather. The airline can't control this. However, we only got two updates by the crew, once to say that we were unable to land and were now going to Pnomh Penh to refuel, and sending to say we were leaving Pnomh Penh. The total time over five hours and would have been better with more updates."
缺點： "Food... only could have the fruit"
優點： "The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines"
缺點： "The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad"
缺點： "Being stuck in a middle seat and not being served enough water. Attendants not very friendly"
優點： "Food served inflight was excellent, new airplane, and comfortable legroom"
優點： "Good weather and a quick smooth flight"
缺點： "They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane."
優點： "On time, lunch served, no problems."
缺點： "No entertainment, but a very short flight, one hour, who cares?"
優點： "Vietnan Ailrlines is the best and most reliable in-country operator. However, that isn't saying much. Overall, the company, its equipment, and employees are the most professional."
缺點： "staff on ground and in flight was unfriendly"
缺點： "Not sure whether it's MEL airport or VN airline. Priority luggage for business class passengers were the last to come off the belt - more than one hour after arrival, and after all the regular baggage was offloaded."
優點： "Food was nice and plane was clean and not too crowded."
缺點： "Before and during flight the plane released a gas into the seating area that made us feel sick, with a headache, and suddenly feeling very sleepy. Right after we got off the plane, we suddenly felt better. If we didn't get a sick feeling, the flight would have been good."
優點： "Crew on board was responsive and really helpful with regard of needs of passengers. Food tastes really good. Decent amount of leg room, considering it's economy class."
缺點： "We had a flight at 11am in korea with vietnam airlines heading back to Singapore. We had to queue an hour and a half for our boarding pass and check in, which makes it unbelievable how is that possible. We were there early since 815am, and only got our boarding around 10am. We nearly missed our flight as there were queue all around for security check. I guess this is the first and the last time i will travel with Vietnam Airlines."
缺點： "There was no luggage requirment on my flight plan. I thought that it was 32 kg since it was international flight. At the counter I wad told I am over 20 kg allowed on that flight since this fligh was code shared with Vietnam Airlines but operated by Cambodia Angkor Airlines. After manager intervention my suitcase was accepted. I would appreciate clear communication about allowed suitcade weight on code shared flights."
The worst flying experience on an intrnarnional flight
優點： "Smooth boarding"
缺點： "Leg room"
優點： "Overall price / value is very good"
缺點： "Leg room is very small"
優點： "Crew was quick to serve any on-board item I ordered. Happily served with a smile"
缺點： "I’ve been traveling with AirAsia since quite a few years, but recently AirAsia flights are being delayed quite often. This is not how budget airlines usually work. They’re known for their on-time operations. I hope AirAsia works to improve on this issue."
缺點： "The AC created so much smoke that I couldn’t see the stewardess during the safety instructions"
優點： "On time departure"
缺點： "Bigger aircraft"
缺點： "Would be nice to have entertainment"
優點： "Everything was good ..."
缺點： "... we were just a little bit delayed."
優點： "I tried their new selection of meals- butter chicken with rice. It was really good actually"
缺點： "As usual, I don’t really like the non-reclining seats on Airasia flights"
缺點： "I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off."
缺點： "Luggage check-in weighs luggage 22 kilos more than its actual weight and I was asked to pay almost RM650 ~ ($170), when I was asked to recheck they had to pull my luggage back and that took almost 40 minutes to later know that they made a huge mistake! 20 minutes to the boarding time I got confirmation that my luggage weights are correct and given a boarding pass to gate P11. walked to gate P11 and saw no one there, and there were no signs of what was happening, I checked Kayak app then I noticed that they changed the gate to L10 which is a totally different building ( 16 minutes before gate closure ), I had to run the whole airport to go to gate L10. not to mention that flight was delayed by a good 1 hour!"
優點： "Cabin crew was nice and professional."
缺點： "Seats are a bit cramped up."
缺點： "The flight can’t even provide a plastic bag for me to pack my pre order meal."
缺點： "Never been on a flight before, where the pilot pushed back whilst people were still taking their seats. Not very safe!"
優點： "Old and worn out"
缺點： "Food is not appetizing. There were only meat or chicken to choose from. Need to have an option for fruits only."
優點： "Fares. Schedules. Destinations. More than you might expect for a low cost airline."
缺點： "I got what I paid for."
優點： "On time both times. Ground staff especially very friendly."
缺點： "Nothing we didn’t really not like"
優點： "we arrived almost half hour ahead of schedule"
缺點： "I arrived 3AM at KKIA, expected boarding time is 5.30AM but check-in counters are not open until past 4AM. Already 4.30AM but there was still only 1 person at the counter. Not enough instructions for self-service but no one on the floor to assist people. Arrived at my gate 15mins before boarding time. At the gate, they put up both TPE and HKG boarding information which confused the passengers."
缺點： "One hour delay on runway"
缺點： "Flight delay for almost 4 hour"
缺點： "They changed the time without announcing anyone. Each day the flight is at a different time."
優點： "Overall in flight experience quite good."
缺點： "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
優點： "He flight boarded on tkme"
缺點： "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."
優點： "Nice place fun"
缺點： "Well it's alright"
缺點： "Flight was DELAYED twice. AK called it re-schedule, but with only 2 hours prior notification, it's purely DELAY. Poor coordination with airport, gate changed without proper notification."
優點： "The food is shockingly decent. Yeah you have to pay cash and it’s not convenient, but the food is edible and there is lots of variety."
缺點： "AirAsia sucks balls. Or at least, it was fine leaving Singapore, but returning from a crappy small town airport to it was a fraudulent nightmare. We were told to check in online and add baggage at least two days before flying to avoid excessive baggage fees. So we paid them the first time, no problem. But AirAsias website is clearly coded by bricks with fingers. Because 6,5,4, and 3 days prior, it says such service is unavailable. Okay, we’ll do it at the airport then, it’ll be nice and easy just like at Changi. Only at this crappy subpar excuse for an airport, they live by no rules and want to charge $300USD - more than double what was charged at Changi - for two 20kg bags. 20kg, which my boarding pass and my booking both say we are entitled to, is suddenly 5kg in excess, so they want to screw your American wallet hard, long, and good because even if you had a good time, chances are you will never pass through the half baked gas station that is Langkawi again. Oh yeah and don’t bother paying for the WiFi - they get you good there too - 10mb which is basically a couple jpegs but you won’t get squat anyway. Literally nothing, and then suddenly your puny 10mb has disappeared, along with your money and what’s left of AirAsias credibility."
缺點： "Flight delayed by 2 hours"
缺點： "Crew was not helpful"
優點： "All except boarding"
缺點： "Flyers cutting que prior to boarding without intervention from air crew staffs."
優點： "Politeness of the crew. Welcoming you with a smile"
缺點： "Delay. So many delay"
優點： "Nice clean plane and efficient staff"
缺點： "We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight."
優點： "Staff was very attentive and well trained! Arrived without any delays. Everything was great!"
優點： "Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!"
缺點： "Nothing...everything was perfect!"
缺點： "No communication of baggage fees - desperate service"
優點： "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
缺點： "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
優點： "quick check-in and no-nonsense."
缺點： "They were fine."
缺點： "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
缺點： "Paying for water on the flight? Paying >60% of my ticket price to check a bag? Typical airasia gouging you wherever they can."
優點： "Nothing. Well it's over now and that's wonderful."
缺點： "Asked for an aisle seat was ignored and given the worst seat last row middle seat not enough legroom to have my knees in front of me I'm 5'7 and my seat doesn't go back so the personI fro t of me reclines so I'm forced to rest my head against this jerk because there's nowhere else for it to go. No entertainment everything costs extra and they even tried to say you couldn't bring any of your own food/drink on board. Worst flight ever."
缺點： "Would be better if they had WIFI on Flight"
優點： "No frills."
缺點： "The crew didnt do much to enforce seat belt regulations. Half the passengers were up after landing with their bags in the aisle."
優點： "Competitive price, good regional carrier, especially short flights."
缺點： "There were confusion trying to check in before obtaining the boarding pass at the KL airport. After that, everything went well."
缺點： "All thing baaaaad"
優點： "Fast & on schedule"
優點： "On time"
缺點： "The seats are so close together one had to sit with legs spread apart and fold out tray hit your chest when opened. Staff spend more time selling AirAsia paraphanila and duty free than attending customers. No water nothing is offered for free. One flight booked had one luggage Free and the next we paid 72americian for 1 small suitcase. No info provided on luggage when booking. Sneaky way to make money. Use Firefly Airlines for a great budget airline"