優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "服務 電影 雪糕"
優點： "The Japanese crews were excellent on board."
缺點： "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
缺點： "Airplan so old and ac not work super hot."
優點： "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
缺點： "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
優點： "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
缺點： "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."
缺點： "Didn't get to go. Thanks for selling me worthless insurance."
缺點： "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
優點： "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
缺點： "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
優點： "Food, entertainment options, friendly staff"
缺點： "Beverage size could be more"
優點： "I didn't like anything about it."
缺點： "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
優點： "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
缺點： "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
優點： "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."
優點： "Fast boarding and wonderful staff."
缺點： "A small complaint, but the entertainment system in the plane was very old and had poor quality screens."
優點： "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
優點： "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
缺點： "Can't think of any"
優點： "Dreamliner 787! Great staff. Efficient. Good food."
優點： "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
缺點： "11 hr flight"
優點： "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
優點： "They provide us slipper for in flight comfort"
缺點： "Old aircraft"
優點： "fine food, the pilot handled a typhoon like a pro"
優點： "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
缺點： "2nd meal, some sort of a rice seafood mixture"
優點： "Boarding is efficient. Crew helpful and willing to please."
缺點： "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
優點： "The schedule was convenient to get to Tokyo quickly Check in was fast"
缺點： "The food was more "modest" than I'm used to, but my expectations aren't high"
優點： "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
缺點： "I did have any negatives on this flight"
缺點： "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
優點： "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
缺點： "Not a darn thing...."
優點： "great service"
缺點： "difficulty in figuring out how to use the controls on the entertainment remote"
優點： "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
優點： "This was the first leg of 3 flights back to the US and it was great!"
缺點： "There was nothing bad about this flight."
優點： "Love the service and people"
缺點： "Flight was cancelled and hour before takeoff."
優點： "Perfect flight. Wonderful staff. Delicious food. Smooth ride. Cannot wait to fly Japan Airlines again!"
缺點： "All very good"
優點： "Boarding went quickly, staff was very nice, and pleased that we got a meal. I would definitely fly JAL again."
優點： "Safe On-time Excellent crew Excellent service & amenities Delicious meals Good entertainment selection Super comfortable seat & bed"
缺點： "The flight was too short?"
優點： "Seat ok, food good, crew friendly"
優點： "Boarding by rows (highest number first) was very convenient; the announcer made sure that we boarded correctly."
優點： "Food flight crew media on board the plane."
優點： "Japan Airlines is a great company to fly with, comfortable amount of room for your legs. Smooth flight and outstanding staff through and through."
缺點： "The negative thing that I can say about this trip is that the plane didn't have charging outlets and didn't offer WiFi."
優點： "Seat of upgrade economy CLEANED BATHROOMS ALL RHE TIME EXCELLENT"
缺點： "Lights food not turn off thought night flight. Cress talk too much each other. Personal video was broken. Food was too solty and not warm."
優點： "Flight attendants were friendly and polite."
缺點： "The inflight food was not good, seats a little uncomfortable, inflight entertainment was disappointing (movie selection)."
缺點： "Seats not comfortable for such a long flight"
優點： "Everything. Been on a ton of foreign airlines in the world, and this was the first time on JAL, and just took the cake. Thank you so much for great flights on such long hauls"
缺點： "Narita airport isn't the best place to be stuck for a while, but can't blame the airline for that one."
缺點： "Everything was excellent. Left Bangkok on time and arrived slightly early but that’s good. Food was excellent and the staff were very helpful and friendly"
優點： "Crew Food Speed of boarding and unboarding"
缺點： "2 seat rows. 3rd passenger frequently needed leave his seat and he smelled"
優點： "I was trying to make a connection and the crew moved me up to the front to get off the plane faster."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
缺點： "Children's meals can be changed a little more, then the amount is a little less!"
優點： "Crew was very nice."
優點： "To actually catch the flight BUT it was cancelled leaving me having to buy another $AUD666 ticket DISGRACEFUL BY BUDGETAIR AND EVA!!"
缺點： "For EVA to GIVE me a REFUND KAYAK can HELP me get a refund"
優點： "Really happy as had a exit seat so lots of leg room"
優點： "Crew very fast in serving dinner"
缺點： "Flight late"
優點： "Flight was what I had expected."
缺點： "Yet another delay, so departure as per schedule would have been good."
優點： "The crew was very warm hearted to offer small toys to my 3-yr old niece to comfort him during the flight."
缺點： "The meal was a bit disappointed for it is only sandwich with cold chicken meat... not even offer hot food option especially for kids/elderly."
優點： "crew was amazing and plane was comfortable"
優點： "Flight attendants were all nice and friendly."
缺點： "Everything was great"
優點： "Very comfortable Business Class seat, pretty good entertainment."
缺點： "Service seemed a little off, especially relative to a much shorter FUK-TPE flight a few days earlier. Flight attendants often approached from behind."
缺點： "Fair enough"
優點： "Efficient boarding"
缺點： "Seats extremely cramped especially when seat in front reclined. Will look for other airline on next trip due to this problem."
缺點： "Seating way too tight"
缺點： "Rude customer service. Hard to understand English. unhelpful staff. Flight was delayed an hour and a half and during the entire time waiting in the lounge, the staff did not notify passengers about the delay until the new boarding time. Updates along the way would have been appreciated."
優點： "EVA airways seem to have gone out of their way today as the cabin crew service was excellent. Not one issue or complaint. The flight left on tine and was almost early into Heathrow apart from air traffic delay"
優點： "On time."
缺點： "Little chilly in cabin"
優點： "Hello Kitty themes"
缺點： "Coffee served diluted ."
優點： "Bathrooms are clean. They gave you some bread and snack and water for a 2 hr ride."
缺點： "Food was cold - maybe can do room temperature but happy they feed you."
優點： "Proactive, Organized staff."
缺點： "Some of the staff members need to enunciate words more clearly. They speak English too fast making it hard to understand."
優點： "On time"
缺點： "All was ok"
優點： "Staff. Entertainment."
缺點： "Food was average. Space small. But economy always is."
優點： "EVA service from Taipei is a relatively short fly. Service is always great and the food is delicious."
缺點： "Some planes from Taipei to Manila do NOT have TV. I wish they would retrofit all flights with the same accommodations. Other than that, everything is great and I will continue to fly them always"
缺點： "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."
優點： "The service, the special vegetarian meal, the cute 'Hello Kitty' themed amenities."
缺點： "The inflight entertainment. There could have been more variety, classic movies, etc."
優點： "Customer Service was great"
缺點： "Afraid that the airline may need a backup plan in case people miss there connecting flights."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "People were lovely and efficient"
缺點： "Seats were pretty ordinary"
優點： "Our flight from LA to Tapei was outstanding. We were served 2 full meals and both meals exceeded my expectations in terms of quality. The entertainment options were decent, there were several TV shows with recent episodes available to watch as well as a good sized library of movies including some new releases."
缺點： "The only thing I would ask for is more than 4 episodes of each TV show. Overall our flight was great."
優點： "I am happy and satisfied with the service, thank you guys!"
優點： "The food and drink."
缺點： "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."
優點： "Seats were comfortable, nice blanket and crew members"
缺點： "The unnecessary checking for boarding pass at the entrance of the plane after just being check at the gate"
優點： "Amazing food, comfy seats and good entertainments system"
優點： "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
缺點： "Can't think of anything. Trip was pretty nice."
優點： "Was quite nice for a two hour flight. They gave us a free meal again."
缺點： "Nothing I didn't like."
優點： "Movie on board is good"
缺點： "Food not so nice"
優點： "Available WIFI"
缺點： "Free WIFI"
優點： "Very courteous crew and seats are comfortable."
缺點： "For an economy seat it’s good enough for me."
優點： "The flight was on time. Crew was pleasant."
缺點： "The seat needs some cushion on it. After many hours sitting, the cushion on the seat turns into a rock."
優點： "To be honest I liked everything from the speed of boarding to food and entertainment systems. Seats were roomy too."
缺點： "Transfer in Seoul could have been easier to understand"
缺點： "I tried to cancel the flight more than 14 days before the flight and you didn't let me. I couldn't fly that day and i have not received a refund"
優點： "The seat was average for the 4 hour flight. The long trip from LAX to Seoul was much more comfortable . Seats were wider and more comfortable . Food was better also !"
優點： "Convenient, nice seating."
缺點： "I'm vegetarian and they didn't have an option at all. I ended up with pretzels for my lunch."
優點： "On time, smooth landing."
缺點： "Food was so-so, a little too salty."
優點： "The crew and service (business class) were excellent: attentive, polite, and responsive. The food was good, but not quite up to the people (because they set such a high standard)."
缺點： "The lie-flat seats in the A-350 from Hanoi to Seoul are much better than the seats on the aircraft used between Seoul and Honolulu (which I think was an A-330)."
優點： "Everything but the seat cushion"
缺點： "Better cushion on the seat"
優點： "Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!"
缺點： "The airline's on time record has got to improve. Period."
優點： "Didn’t like any part of the flight."
缺點： "The cabin was way too hot for comfort. The food wasn’t good. Little entertainment options."
優點： "Service was excellent"
缺點： "Seat was very uncomfortable and remote panel for adjustment was too hard to manage plus entertainment remote was unless. I think plane is too outdated. Wear and tear cave seem throughout the plane interior"
缺點： "2 hour delay from Incheon to Tokyo. Messed up our travel plan a bit."
優點： "Plane are clean"
缺點： "The food is really good"
優點： "Efficient check 8n process and great on board entertainment options."
優點： "Efficient staff. Well mannered and easy to communicate with."
優點： "The service was nice, they had good food and enough meals unlike some airlines."
缺點： "I was uncomfortable and couldn’t sleep so I can’t give this flight full stars, but I can’t really blame anyone either. Wish there more more movies to take up some time."
缺點： "It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves."
優點： "The seats in business class were very good and the staff was also very good."
缺點： "I've flown to Korea many times and this was the most turbulence I've ever had. The choice of moves wasn't good."
優點： "on-plane flight operation is very good"
缺點： "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
優點： "I liked how clean everything was."
缺點： "Before the flight I checked everywhere to see if there was an in flight meal so I could request a vegetarian one, there was no indication that food would be served. When there was food the only option had chicken, very disappointed in this."
優點： "The cew is very friendly but need to improve their English."
缺點： "Entertainment system. Food options. General service offering in business class"
優點： "I always have a good experience with Asiana."
優點： "Service of the airline crew"
缺點： "Food & not enough movies"
優點： "The check in crew in Fukuoka were excellent! Nice smooth fast flight. Will definitely fly with them again!"
缺點： "I would love a vegetarian option!"
優點： "The crew was great and the ammentities made me feel comfortable"
優點： "Business class seats are a lot more comfortable than earlier versions."
優點： "Excellent personnel, really polite and helpful all the way"
優點： "Everything Just fine."
缺點： "Oh good no problems"
優點： "Arriving on time even though it took off 45 min late"
缺點： "They lost all of our luggages(five pieces) and never attempted to locate them at LAX. Which were transferred from United airlines. It took eight contacts and finally reaching out to LAX office in 36 hours later, they located the luggages in 45 minutes. asiana from Inchon office kept on telling me that it is in LA office’s hand and yet they weren’t willing to call for LA office’s assistance. They were simply relying on the process which has been broken. Then upon the delivery, the driver informed us the severe damage in my tumi bag."
優點： "The seat layout"
缺點： "The seat belt very short on one side hard to operate"
優點： "Facial mask pack service"
優點： "Perfect trip. Glad I tried this airline."
缺點： "my guitar was damaged!"
優點： "Kind and professional service."
缺點： "Food I like to have was run out so I had to eat whatever available."
優點： "다른 항공사 비행기에 비해 좌석이 넓은편임. USB 포트는 기본에 콘센트까지 있어서 놀람. 엔터테이먼트는 주로 한국 방송들 위주였던듯."
缺點： "아시아나 기내식 괜찮다고 들어 기대했으나 싱가폴항공보다 별로였음. 비빔밥에 단무지2개 계란말이 한조각.. 싱가폴항공은 비빔밥에 김치도 주는데.. 그리고 밥 다먹고 빵 먹는다고 식기 걷을때 나이프랑 컵을 못 냈는데 다시 가지러 안옴..-_-;; 캔이랑 컵이랑 다 가지고 있었는데 다시 수거하러 와야하는거 아닌가..?"
優點： "Flight attendants were pleasant. Plane looked clean and in good condition. Seat comfort was okay."
缺點： "Sat on the plane for over 1 hour waiting for connecting flight."
優點： "My seat reclined more than usual"
缺點： "Their website that said that we could pay to use their lounge but when got to the lounge , I couldn't and had a 10 hr layover when I expected to be able to use it"
優點： "Though not particularly personable, Flight attendants were generally efficient at their tasks. i.e. No mistakes with pre-arranged special meal requests."
缺點： "1) The ground staff in SEA never said a single 'please' or 'thank you', let alone any eye contact or even a mere 'you're welcome' in response to my expressions of thanks; I was made to thoroughly feel like a mere transaction. Clearly, Asiana severely needs basic manner- training for its staff. (this isn't the 1st time I've experienced rudeness from Asiana staff, but I just ignored it & chucked it up to their tired busy working days.) 2) We sat on the tarmac for an hour, exactly. We departed 1 hour later than scheduled, despite a short connection, which they, themselves, scheduled into this flight! ..."
優點： "Overrall Experience was very good. I told my other family members to always buy the tickets for Asiana airlines. Very Friendly staff."
優點： "Helpful staff who regularly cleaned restrooms."
缺點： "Minimal, unhealthy meals. Poor choice of beverages (no cartons of milk) and gloopy fried fish that was all batter. Tpe-Seoul meals were perfunctory boxes with no choices besides malodorous rice. Entertainment was very thin on movies and (jazz/classical) music, and the preview window was about one by two inches, ludicrously small. No English subtitles on most world or Asian movies."
優點： "Nice plane very smooth new"
缺點： "Limited movies selection Staff does not smile much"
優點： "Korean food options were very good, crew were courteous, boarding was quick even with full flights and delays."
缺點： "Entertainment options extremely lacking. No options to choose films on 12+ hour flight Seats very firm and recline very far, which is a problem for person sitting behind."
優點： "1. The nap zone 2. Free shower 3. Free wifi"
優點： "Great service"
缺點： "Dirty plane. Floor and tables not cleaned."
優點： "Overall, most liked , the food"
缺點： "Nothing encountered so far"
優點： "The flight attendants were very nice and the on-board entertainment options were decent enough. I had the gluten free meal plan which was ok. The ladies were very organized and I got my meal before the rest of the plane."
缺點： "The plane was delayed so our supposed hour and a half layover turned into a mad mad dash across the airport and through security, again. It would have been extremely helpful if they could have gotten the two handfuls of us passengers off before everyone else so we could get to our connecting flight with the same airliner..."
優點： "Check in was good"
缺點： "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
優點： "Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time."
缺點： "Keep up great service standards"
優點： "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
優點： "Because of my Platinum status with Delta the gate agent changed our seats to more legroom in exit row"
缺點： "We’re used to entertainment in seat like delta"
缺點： "On-time departure"
優點： "Didn’t seem perfectly organized at all times. But they did a good job regardless."
優點： "The crew was great."
缺點： "But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages."
缺點： "Ruined flight due to excessive baggage charge which is clearly just stealing from customer at check in... 1800 bhat for one small case! Never again with Vietnam Air"
缺點： "Got me there, no worries."
優點： "The crew was very nice."
缺點： "There were passengers clapping through the whole flight."
優點： "The seats were roomy and comfortable. For airline food, it was actually pretty tasty. The in-flight entertainment was very good. I wish Vietnam Air was available in the States!"
優點： "Nuce crew and gentleness"
缺點： "Entertainment but we know it’s a plane restriction"
優點： "No turbulence"
缺點： "Never wake up passengers for your terrible food"
優點： "Comfortable seats. Everything was on time. Friendly crew."
優點： "Very professional crew. Plenty of in-flight entertainment options. Food was good."
缺點： "Less magazines in seat pocket (there wasn’t enough room for my own stuff)."
缺點： "Delayed with no announcements or explanation."
優點： "Check in online and baggage drop off was hassle-free. Flight was slightly delayed but no issues. Baggage pick up at Phu Bai was fairly quick."
優點： "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
優點： "I only fly Vietnam airlines within Vietnam."
優點： "On time Very polite staff"
優點： "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
缺點： "Delay 15’"
優點： "Staff were helpful in airport and on plane. We were running late due to a delayed transfer but the on-ground staff personally escorted us through ticketing and immigration. In air staff was also very helpful and checked on us throughout the flight."
缺點： "Plane was a tired, old A320. Business class has no power or USB ports. Also very few entertainment choices."
缺點： "Airline assumed that I’m Cambodian, didn’t give me the arrival and customs card while i was asleep. Have to chase people in the terminal where can I get such cards."
優點： "Overall, this is a short trip. Everything is ok."
優點： "Check in was easy, food was decent, there was a TV in each seat"
優點： "Reliable, no nonsense, good price-quality ratio"
缺點： "This flight is almost always late. Connections in Paris tend to be difficult."
優點： "Good boarding process, punctual,great cabin service"
缺點： "Baggage arrival"
優點： "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
缺點： "A lack of flight entertainment options"
優點： "On time Courteous Staff"
缺點： "No in flight entertainment"
缺點： "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
優點： "The A-321 was a bit worn but that was expected. Cabin crew were quite nice and the meal was excellent. I’ve traveled in both economy and business class and both are much nicer than domestic flying in the USA. I highly recommend Vietnam Airlines"
缺點： "Food... only could have the fruit"
優點： "The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines"
缺點： "The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad"
優點： "Extra leg room in the emergency row. Plane was not packed with people so easy on and off. This was a flight from HCMC to Hong Kong And we were then going to get our bags in HKG and recheck them to SFO. BUT since Vietnam air and Cathay are connected we were able to check our bags all the way to SFO!!'"
缺點： "Food was average"
優點： "The crew was nice, boarding was easy"
缺點： "No entertainment and the business class seat doesn't lay flat all the way."
優點： "Everything! The service, friendliness, food, movies, clean restroom, etc."
優點： "The Boeing 787 9"
缺點： "The food"
優點： "On time, smooth flight"
缺點： "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
優點： "The plane and food were good"
缺點： "Took a very long time to get checked bags"
優點： "Great experience. Everyone very helpful."
優點： "I had an over all position experience flying with Vietnam Airlines."
缺點： "I didn't like the extremely late boarding process, as I was worried I'd miss my connection flight."
缺點： "One hour flight was almost 5 hours long."
優點： "Managed to take off close to scheduled time despite inclement weather. Offered disposable raincoats for passengers for transfer from tarmac bus to plane. Staff are always polite and courteous."
缺點： "Ran out of chicken and only had fish. Not a fan of fish. Was offered "chicken or fish" but when I selected chicken there was none!!! Not a fan of the bus transfer."
優點： "Everyone has to check in at the counter with no digital kiosks, adding an extra hour. Plane was empty but they would not put anyone into first class. Most importantly the plane felt and sounded like it was about to disintegrate. To top it all off it was the worst food I have seen on an airplane"
優點： "Food, Beer, On Board staff"
缺點： "Check in counter did not allow us to move up our flight and we found out the flight earlier had 20+ open seats."
優點： "Did not have food so can't commen. This airline reminds me of Cathay pacific I really liked it. I have down Vietnam airlines several times Good English and on time. They know how to deal with people in wheelchair. I will fly every time I can"
優點： "Free baggage, nice plane."
缺點： "Flight left almost two hours late, without explanation, after having to move gates from end of the terminal to another. There should have been better communication from the gate staff about this."
優點： "Food was tasty. Staff very courteous"
優點： "No..no redeeming features.."
缺點： "Coffee was the worst I've ever had. The 2+1 powdered mil and coffee stick. Truly awful. But i suppose there aren't many people on the flight who would order coffee..I would even pay extra for a coffee if they had a quality option. Food is comparable to a school canteen. I would probably pay 20rmb for this in Shanghai. Frozen butter for the half-frozen bread. They really couldn't do worse..."
缺點： "Flown business class 4 times with China southern. But their beds never lay completely flat. Always have a hump in the middle so I raise the back a bit to compensate"
缺點： "From Baiyun (CAN) to SFO, the lunch - rice and stir-fry beef.The beef is the lousy part, which you cannot chew off. The airline staff probably never ate these meals. They do not know. Just check the leftover from the box and you will see - no one finishes the beef dish. It’s the worst in-flight meal"
缺點： "The seats of A380 CAN-LAX flights were little cramped."
缺點： "Unfortunately we ended up waiting in the plane on the tarmac for 3 hours before taking off due to extreme rainfall. So everyone was antsy/uncomfortable before even taking off for the long flight."
缺點： "Should have leg rest and phone charger outlet"
優點： "The plane departed on time, smooth landing"
缺點： "Should offered more meal selections besides pork and beef"
優點： "All are fine"
缺點： "Choice of food should be offered"
優點： "Crew was attentive. Entertainment"
缺點： "WiFi didn’t work but I expected as such. Being on time but I had seen records of consistently inconsistent"
優點： "Friendly staffs"
缺點： "Choice of movies"
優點： "Helpful staff both on ground and in the air"
缺點： "- The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare."
缺點： "Milk and sugar in the coffee."
缺點： "Milk and sugar in the coffee."
優點： "Very attentive to needs of Passengers"
缺點： "Food is just satisfactory"
優點： "The plane was clean and the boarding process was very smooth. The crew was professional. The selection of movies was outstanding."
缺點： "There was not as much legroom as I would have liked. We had Asian Veg meals which were a little bit too much the same each time."
缺點： "Bags lost."
優點： "Absolutely nothing"
缺點： "2h delay for unknown reason, missed connection"
優點： "Service and food were fine. Baggage allowance was generous."
缺點： "There was very little seat space... seemed narrower than usual and knees touched seat in front all the time unless I got them in one particular position, then it was just a very light touch. I don't recall being on a less comfortable flight. It's a shame that it was an 11 hour flight. The next flight was far better although only 7 hours. However, after the first flight I really appreciated the extra space so very much!!"
優點： "Professionalism of the Crew."
缺點： "Business class seat are tired and in need of an overdue update."
優點： "Service was excellent !"
優點： "The movie selection was good and the seats were comfortable. The attendants were friendly and efficient."
缺點： "The food was ok, but not bad for airlines food. The drink portions were very small...esp. the water. I was very thirsty throughout the flight. Other than that, it was a good flight."
優點： "Flight attendants were helpful"
缺點： "My Baggage came on the next flight and not on the one i boarded which caused a lot of problems"
優點： "same as above"
缺點： "Same as above"
優點： "The flight itself was excellent !"
缺點： "I had to return early because of a Crisis in the Family. the amount charged to change the ticket date as Highway Robbery. no consideration what so ever !"
優點： "I like everything. Good and kind staff"
缺點： "The plane was too hot inside. It felt like the ac was not set properly. It was very uncomfortable. No entertainment system."
缺點： "They lost my bag. I made sure to check with the attendant multiple times to make sure my bag would be on the flight to Bali and they confirmed it would. When I arrived in Bali, I was notified that my bag was still in China. They had over 12 hours to make sure my bag would be on the flight"
缺點： "the meals were not really pleasant to eat"
缺點： "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"
優點： "eat drink all you want. back of plane but not any worse than other seats. good movie selection. considering the airlines take this is a good deal and flight. and all seats have an outlet!"
缺點： "they changed the flight time early on."
優點： ""Nothing". I really mean it Nothing."
缺點： "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."
優點： "A solid overall airline. Nothing extraordinary, but will get you to where you need to go comfortably."
缺點： "Nothing stands out as obvious, but it’s simply apparent the airline isn’t flying big spenders."
優點： "We flew economy, so didn’t have incredible expectations. The seats actually had more legroom than expected and reclined well. No complaints for what it is."
缺點： "The food was pretty terrible, even for airplane food. On a 14.5 hot flight we had 2 full meals, along with some snacks which was decent frequency. However it was so inedible! Luckily we packed our own food just in case. The crew was also pretty terrible, and not because of a language barrier. Didn’t seem to know the basics about food and drink service and often skipped service to people wide awake and waiting."
優點： "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days."
缺點： "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days. the services need to be consistent ."
缺點： "Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded"
優點： "For such a classy airline, they have terrible coffee and tea"
優點： "Extra leg room in emergency exit row They actually played a movie that was in English. Not the first time I have flown China Southern, but the first time I had air control above. This is something I feel makes flight a bit more comfortable."
缺點： "Food is terrible. They ran out of wine during first beverage service. Exit row passengers are not permitted to keep items under seat. Flight was delayed at take off and perhaps in route because we were over an hour off of schedule. Aircraft always had a line for the bathroom, two is not enough for amount of people and duration of flight. I do not know if there was bathroom in front, it was sectioned off."
優點： "One of crew lady was very rude. Lunch was bed , but movies were great!"
缺點： "Was comfortable flight, didn't late for first time. But disappointed with crew."
優點： "Cabin crew very courtious and professional."
缺點： "Sitting on the Business class seats is like sitting a lump of rocks."
優點： "They lost my bags for over 48 hours. I had to din my bags myself. I will never use them again."
優點： "leg room"
缺點： "No toiletry bag"
優點： "Good leg room"
缺點： "Two flights now that I had a touchscreen that didn't work. Flight was fine but not exceptional. The main frustrations were from inconsiderate passengers - no doubt the ones who take advantage of lower airfares."
優點： "Airline provided wheelchair for my injured friend and priority boarding"
缺點： "airline lost my friend's luggage and is only offering $15 per kg for the lost items"
缺點： "The food is always bad, and they didn’t allow use of electronics (phones, and they didn’t like me using my iPod I suppose because it looks like a phone?) on a 6 hr international flight when there was NO individual entertainment and no screens. What’s worse is I went into the bathroom right after a flight attendant and there was urine all over the seat! She either did it and left it, or she saw it and hovered over it, leaving it for the next person. Not classy."
優點： "Service was good."
缺點： "Me and many customers on CZ 371 lost our baggages during the transit in Guangzhou. Still no update on lost and found yet."
優點： "Basically I didn’t like much. Food was terrible, individual tv entertainment wasn’t available on my return flight A330."
缺點： "Food , tv, many hours of waiting for boarding"
缺點： "It was a horrible flight for me will never travel again with you guys"
缺點： "Staff was so rude and tv is not working properly"