優點： "Cabin crew were very helpful and polite."
缺點： "Food lacked flavor."
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "33" seats"
優點： "Typical JAL, nearly everything was fantastic."
缺點： "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
優點： "Crew was very polite. Great food and service."
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "Wonderful crew"
優點： "The crew was amazing. The meal choices were great !"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
缺點： "seat was uncomfortable (cushion very hard)"
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Cancelled flight"
缺點： "Cancelled flight"
缺點： "Double standard"
優點： "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
優點： "Good space between seats. Cleanest of the restroom. Nice crew service"
優點： "Comfortable big seats. Great service by crew members. Clean and like new cabin."
缺點： "More variety on audio entertainment may be added."
優點： "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
優點： "The crackers design beside the meal and different colors of the sleepers."
缺點： "Ear phone is not so comfortable!"
優點： "Nice leg room and excellent head phones nice crews"
優點： "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
優點： "JAL is great!"
缺點： "Cold food"
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "I got an upgrade!"
優點： "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
缺點： "Can't really say anything bad! It was great!"
優點： "I was very surprised Japan Airlines staffs welcomed at boarding gate in Chubu Centrair,Nagoya with friendly smiles, chocolate and a mask for the upcoming flight. Also very comfortable seat, friendly crews during flight. One of the best flight !"
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
缺點： "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
優點： "Flight was on time. Good movie selection."
缺點： "Crew ran out of toilet paper in one bathroom with over an hour left on the flight. It seemed like they just didn’t care to replace it and said they were out-either way, not a good look. Plus tiny screens and tiny seats."
缺點： "Better seats, the main cabin extra seats were just like the other main cabin seats. One particular stewardess was very rude to all the passengers, while the steward Jeffery was very nice and friendly."
缺點： "Delayed 1.5 hours each way for maintenance, did not allow us to switch seats to sit together previously at flight and the flight was very empty. Very uncomfortable seats. Will not fly AA again"
缺點： "When there’s a 30 minute delay on the tarmac, explain why."
缺點： "Boarding slow"
優點： "I will NEVER fly UNAmerican Airlines again."
缺點： "Everything. Overbooked flight, no room, no comfort, no entertainment. Not even a usb port to charge anything. I paid for a carry on bag and was approached repeatedly to have my bag checked in due to overcrowding and no room for carry on bags."
優點： "I could lean the seats back and you get one free carry on with no additional charge."
缺點： "Serve better snacks, don’t make flyers use their own device for the entertainment. The seats don’t have charging ports so by the time you reach the destination you need to recharge"
優點： "That the flight attendant was really helpful"
缺點： "If the flight would have been on time"
缺點： "Boarding seems to always take longer than necessary. Why not board passengers in the back of the plane after special status boards?"
缺點： "Gin availability"
缺點： "Too small of a plane for that long a flight. Cabin was too damn hot."
缺點： "On Time. Delayed advice 3 times."
優點： "Getting off. Entertainment system."
缺點： "The food. Working toilets. 10 abreast seating is too tight on 777. Avoid."
缺點： "Wifi didn’t work."
優點： "I like the fact that I finally got home."
缺點： "Not be delayed 5 hours."
缺點： "Diet Gingerale please"
缺點： "Flight was very late"
優點： "The seat was cormfortable and the entertainment was dope!"
缺點： "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
優點： "The crew were nice, glad I paid for the extra legroom."
缺點： "The food was only so-so, but it’s only a short flight so you can’t expect too much."
優點： "The flight was wonderful,even with delays American Airlines was horrible at accommodation and food vouchers"
缺點： "Not putting us on cots in MIAMI, food vouchers and overall it was an AA issue that was horrible"
優點： "Good seat"
缺點： "Headset didn't work and no replacement"
缺點： "The service from the check in desk to the stewardess"
優點： "Th flight was a few minutes late boarding but we landed on time. It was a nice smooth flight!"
缺點： "Short flight there was no entertainment but that’s ok"
缺點： "The flight from Charlotte to Jacksonville denied 4 passengers boarding due to a weight restriction being met during the boarding process. There were no more same day flights available and staff was confused about how to resolve the issue."
優點： "Comfortable flight. New plane"
優點： "Older style cabin, but still a comfortable flight. Crew was friendly."
缺點： "Waiting for 30 minutes a Dublin to dock."
優點： "I liked the room."
缺點： "There was no entertainment. Could not get seats together."
優點： "Arrived ahead of the scheduled time"
缺點： "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
優點： "Flight crew were very apologetic"
缺點： "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
優點： "Great movies and food"
缺點： "Being delayed"
優點： "The plane was late but from that point everything was fine."
優點： "The boarding and flight were both good"
缺點： "Paid $10 for WiFi that wouldn’t even allow me to stream some music or open a web page"
缺點： "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
優點： "Wasn't full, plenty of room. Free booze offered!"
缺點： "Delayed, crew didn't help couple to calm their children and restore morale"
缺點： "The vegetarian meal is always vegan, I miss the dairy :("
優點： "Veggie Asian meal was great - curry."
缺點： "Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't."
優點： "flight on time"
缺點： "not enough room for carry on luggages to think we had small carry on luggages; very bad experience had to open our carry on because we had valuables and was placed in plastic bags coz our carry ons were checked in all the way to Sydney...very very bad american airlines!!!"
優點： "Great films and tasty food"
缺點： "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
缺點： "Food and drinks could be better"
優點： "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
缺點： "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."
優點： "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
優點： "Great crew"
缺點： "WiFi not working"
優點： "The help on getting on the plane and the pleasant staff on the flight"
缺點： "The food"
優點： "Good space in premium"
缺點： "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."
優點： "Entertainment options"
缺點： "Subpar , cramped flight the entertainment was the highlight"
優點： "Not much"
缺點： "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
優點： "Easy checking with great Customer Care. Made my trip enjoyable. Will use again in July..."