缺點： "If they can’t serve beverages. Can we be allowed o e water bottle through security?"
缺點： "The crew was rude, we left over an hour late due to human error, there was no food for sale and the internet was down"
優點： "Free reschedule of flight."
缺點： "Flight was cancelled for no reason."
缺點： "i was on a commuter jet for 2 1/2 hours which was cramped and uncomfortable. no wifi or any entertainment. we sat on the tarmac when we landed for approximately 10 minutes even though we were not early."
優點： "Flight was mostly empty and it’s a short trip."
缺點： "Super hot inside the cabin and little we could do to lower the temp"
優點： "The 2 flight attendants who continued to work this flight were amazing. The gate agent in Phoenix was also great."
缺點： "7 hour delay initially because of a mechanical problem, but massively exacerbated by an inability to find crew. Disappointing...."
缺點： "Baggage claim number was wrong. They almost took my bag away"
缺點： "My seat was disgusting when I went to sit in it. Then I discovered the seat was broken. 24A"
缺點： "Flight was delayed by an hour. My bag did not get on the correct plane. It had to be delivered the following day."
優點： "flight took off exactly on time & arrived on time"
優點： "Arrived on time"
缺點： "Plane was too warm during flight. Aisle is narrow, seats are semi-hard. Lav needed attention (ran out of towels)."
缺點： "I upgraded my seats, but we still didn’t get any extras for the price."
優點： "Early arrival!"
優點： "Overall clean and comfortable"
缺點： "A coffee or a snack"
優點： "Very nice new plane."
優點： "Quick flight"
缺點： "Getting through security at O'Hare was horrible. My plane seat was too upright and felt like it was not bolted to the floor properly."
優點： "Quick flight, great crew, orderly boarding. Updates to gate were clearly communicated"
缺點： "Very annoyed at "Basic Economy" being a thing. Annoying way to get more $ for the same seat. Avoiding any airline with this status."
缺點： "British Airways/American Airlines lost/delayed luggage again! Then send an email in the middle of night with a link to schedule home delivery of the luggage that was valid for 4 hours only. It is clearly an attempt to cheat out of their responsibility of home delivery of the luggage that was delayed the second time. Poor, poor service by American Airlines."
缺點： "The crew was very disappointing!!!!!!"
缺點： "No overhead space"
優點： "Flight attendant was beyond excellent, Yaniel, who smiled and greeted me helping me to my singular seat on the right side of the plane. He was very professional and kind, with a very well appearance and a fantastic attitude. He was quick with delivering my snack and coffee. Very pleased!!!! First flight attendant to ever make the trip as exceptional as possible. Thank you Yaniel very much."
缺點： "Unbelievable wait times at LGA. Late arrival of plane, extremely late departure at over an hour passed original departure time. Waste of money choosing that ticket and time frame when it was clearly not a concern of American Airlines that I was missing my rides, late getting to CMH etc."
缺點： "Waited an extra 30 minutes for luggage to be loaded. Every American ( British airways partner) flight we took was delayed."
優點： "Breakfast on GDL-DFW and movie"
缺點： "One hour delay on account of missing signatures from some mechanic according to the captain’s weak and shallow account of the facts. Flew with a 1st class upgrade to DFW and upon missing the connection to DSM (imputable to AA) I would have expected AA to have me await my later conection (3 hrs AA 2488) in the Admiral’s club especially after having paid for the upgrade. Instead, the bozo at the Admiral’s Club entrance in Terminal A A23 indicated that only Mexico City passengers were allowed into the Club even if as a GDL passenger I had a 1st class boarding pass. Poor and misguided management of the moment of truth on behalf of your employee with a 1 Million Miler customer. My experience recently with Delta and United has been with more open minded, customer centric and better trained airline staff. Disappointing and hope someone will read this and let me know that my note was heard. What is next?"
缺點： "I guess I was lucky to get a seat at all, since this last leg of my itinerary was deleted from my ticket when I got to the airport. So my bag couldn't be checked through, and they wanted to charge me for it even though it was a connection to the international flight I had just taken. A truly dreadful experience."
優點： "DCA based AA gate agents were awesome. We were booked on a flight that was delayed, turned out there was a flight about to depart (it had been delayed 2.5hrs due to weather), but was departing prior to our reg scheduled flight so they put us on standby. No doubt the crew was also columbus based and eager to get home...as they did. Couldn’t be more pleased to get home"
缺點： "Seats are cramped"
優點： "40 minute flight, on time, no complaints."
優點： "see above"
缺點： "see above"
優點： "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
缺點： "Stuffy on the plane. This might not be the airline’s problem but it was hot and the air vent didn’t cool me down."
優點： "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
優點： "En general el proceso fue sencillo y el vuelo a tiempo."
缺點： "Al momento de hacer la entrega de equipaje en Miami no había personal de la aerolínea brindando información, fue confuso."
優點： "Everything was good"
缺點： "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."
缺點： "Staff seemed tired with some minor conflicts between them at Toronto gate"
優點： "The plane was very comfortable. The steward as very helpful - just a cup of coffee when I entered the plane - but after nearly missing connections, it was very welcome."
缺點： "The flight was perfect."
優點： "Bridget was managing the cancellation lines with finesse, compassion, and urgency. She was a star! The rebooked flight was fast, comfortable, and landed early."
缺點： "Previous flight was canceled and forced us to stay in DC an extra day. Watched flights continue to arrive and depart from our hotel room. Rebooked using the mobile app but could not check in on mobile or at the kiosk. Waited in line for almost 2 hours for AA to simply check us in and print passes. The flight did not get catering refreshed after landing in DC so no refreshments or snacks were offered during the flight home."
優點： "The crew remained calm amidst the 2nd attempt to board after delays in landing gear tire changing."
缺點： "Cramped. Had to pay for wireless on plane."
缺點： "I'm pregnant, and didn't have time before my connecting flight to get food at the airport. I was sitting near the back of the plane, and was ready to purchase food. By the time the cart reached my row, all the food options were literally sold out. I ate the free cookie and had some apple juice, but wanted something with some protein. I guess I'll remember to pack more snacks next time."
優點： "Awesome crew. On time."
優點： "worst experience. Airplane people not so good"
優點： "Crew was nice"
缺點： "The seats were so old, I didn't have a screen to watch movies on and it was really really cold"
優點： "It was a fairly routine flight. Could use a more substantial snack for a four hour flight."
缺點： "While waiting for our baggage in Phoenix, we noticed a few random bags with tears, rips and clothes hanging out. Then we saw our suitcase. The zipper was torn away from the lining so that it no longer closes all the way. There items hanging out of the gap. What was happening in the basement that caused at least 4 damaged bags?"
優點： "Clean, smooth flight, on time."
缺點： "Small plane claustrophobia, entertainment required your own debice"
優點： "the plane, a 380, had comfortable seats, fewer occupants, more and easier access to bathrooms, did not like the larger plane I flew on going to Australia, it held 700 persons could physically reach the lights and when on, they didn't disturb anyone vegetarian food was delicious and nutritionally sound and varied love the soft blankets"
缺點： "not a very good choice of current movies"
缺點： "Old Equipment"