優點： "Typical flight and all went well."
優點： "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
缺點： "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
優點： "The cabin crew was excellent -- friendly, always helpful, energetic."
缺點： "We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights."
優點： "crew amazing"
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "Seat super comfy"
缺點： "All okay"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Crew and service were outstanding!"
缺點： "I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters."
優點： "The crew was attentive and service was excellent."
缺點： "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
優點： "Punctual and direct flight NRT-BOS. Time-efficient."
缺點： "Very good airline except for the fact that the staff at Narita airport."
缺點： "Trip to Manila from Tokyo was delayed for 3hrs plus"
優點： "Wonderful crew"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
缺點： "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
優點： "they assisted my aunt very well all through out her flight"
優點： "Quick flight"
優點： "I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was."
缺點： "Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent."
缺點： "Check in and apps stuck in 80'"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
缺點： "More movie selections"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "Food was great"
缺點： "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
優點： "Never problems with JAL"
優點： "The crew was excellent."
缺點： "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "People were friendly - from check in right through to disembarkment."
缺點： "Not applicable"
優點： "Good food and movies. Flight attendants were great."
缺點： "Tight seating and it was hot. No way to control individual airflflow"
缺點： "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "Everything was excellent crew was very helpful"
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "Flight attendants provided high standard of service and courteous."
優點： "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
缺點： "None whatsoever."
優點： "So cramped. Very uncomfortable flight."
優點： "The crew was super nice, they offer me to change my seat to fly with my sister."
缺點： "The pilot"
優點： "It got me to my destination safely."
缺點： "Very abrupt service. Not much room."
優點： "Crew were amazing"
缺點： "WIFI please for the god sake it’s a transatlantic flight"
優點： "787 seats have better legroom & recliner"
缺點： "Vegetarian food needs lot of improvement"
缺點： "My tray table was dirty. It had crumbs on it. The flight was on time which was awesome."
缺點： "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
缺點： "We landed early but the plane was late 50 minutes into gate. Plane went pst our gate twice, just driving around the terminal."
缺點： "I'm expecting more from AA. We were delayed for 2.5 hr since we didn't have a pilot !!!!!"
缺點： "Speaker volume was too high."
優點： "Friendly crew, meals/snacks/beverage service all excellent, and great movie selection! Return flight slightly delayed but we got notifications in advance. Would highly recommend the DFW to Rome nonstop flight."
缺點： "The seats in economy are comfortable but way too close together, even for a small adult needing minimal leg room."
優點： "On time"
缺點： "Tiny seats, no snack or napkin with the drink. Noise in back."
缺點： "The food was really bad. There wasn’t a lot of variety in entertainment."
缺點： "Too bad you paid$$$$ and they give you pretzels"
優點： "many movies"
優點： "Flight attendant gave me a free beer!"
缺點： "Small, cramped seating"
優點： "i arrived alive"
缺點： "My flight was delayed on the way to Puerto Plata on 9/9 which made me miss an entire day and I was billed for a stay at the resort. I was booked to a crappy room in MIA that I had to get changed to another hotel. THEN my departing flight from Puerto Plata back to the US was delayed 2 plus hours (as was the first flight) due to a flat tire that had to be replaced. I missed my connecting flight and had to be placed on the next flight to DCA which was the last flight. This experience was the worst. I do not have a favorable opinion of American, of which I have flown this airline for years."
優點： "The flight was on time"
缺點： "Tiny bathrooms"
缺點： "no inflight entertainment no outlets"
優點： "The flight crew was very friendly"
缺點： "I wish the flight was longer. :)"
缺點： "The flight was delayed an hour (which wound up being a 3.5 hour delay in total, with all the continual delays that pursued afterwards(, which would have made us miss our connecting flight back to our home destination. We switched flights in order to make it home at a decent hour and not spend our entire day and night in an airport. We arrived home and they did not transfer two of our three checked bags to our flight, thus making it highly inconvenient upon our arrival home with no luggage."
缺點： "The male flight attendant was incredibly rude, kept hitting my arms with his body with zero apologies. No manners when taking food and drink orders. Did not seem like he liked his job and in a customer service atmosphere this was extremely disappointing."
缺點： "Poor seating and lost my bag."
優點： "Going down stairs to tarmac in CLT was very difficult for this old lady"
優點： "Plane was new and entertainment was free. Great service too."
缺點： "American has improved a lot"
優點： "Everything else was Fine on the flight..."
缺點： "...But having HBO NC-17 available on a public flight is uncalled for. Even though screens employ technology limit viewing from the side, the seats behind can see everything. We were thankful none of our kids were on this flight. Gratuitous sex scenes in abundance. No thanks American."
優點： "Extra room with empty seat"
缺點： "Seat didn't go back due to exit row"
缺點： "Seat in front of me was broken in the reclined position so I had no leg room."
優點： "The seat pockets were decent, though I like when the magazines have their own designated slot behind the tray in addition to a pocket. Also good there were power outlets. I liked that they didn't skip row numbers, including 13. So if you're in row 22, for example, you know that's literally how many rows back you are."
缺點： "It took 25 minutes from when plane landed until it reached the gate. There was also apparently an issue with the auxiliary power -- the lights went out in back half of plane when we arrived at gate. I prefer having a screen behind each seat, rather than those attached to ceiling on this flight, so that the entertainment can be customized."
缺點： "Plane had no Per-seat entertainment system."
缺點： "lack of ent. options"
優點： "Boarding process and flight crew were just fine - nothing excellent, just average. The plane was an older model, nothing special. We arrived 10 minutes early but then had to wait 20 minutes for a gate."
缺點： "They had no alcohol and no entertainment on a Transcontinental flight from IAD to LAX. Also once we landed we had to wait 20 for a gate assignment."
優點： "The PWM airport, ALMOST makes air travel tolerable. Great little airport. Crew was pleasant, Seemed to enjoy their work. That, alone makes a huge difference in an industry that truly doesn't put customer service anywhere NEAR the top of the priority list."
優點： "Roomy first class and very nice staff!"
優點： "entertainment displays on the back of every seat headrest. Nice room on Main Cabin Xtra, even with someone in the middle seat."
缺點： "1 of the flight attendants was pushy(older caucasian lady)"
優點： "Flight got to gate 15 earlier than scheduled."
缺點： "But took one hour to get gate checked bag, which was mixed in with checked bags at bagged claim."
優點： "Comfy seats, great service, was a smooth ride"
缺點： "my entertainment system wasnt working, the headphone jack was not working at all."
優點： "Friendly, helpful flight attendants. Flight left and arrived on time, despite being completely full (asking for volunteers to bump). Offered to gate-check our carry-on bags for free to alleviate crowding of overhead bins was fine for us since we already had checked baggage."
缺點： "If you don't pay for the premium seats, the legroom is pretty tight. I'm only 5'8" and I felt it -- if you're 6'+ you better pay for it. This aircraft had screens, but not individual ones so you're stuck watching whatever sitcom replay they pick, although there is a moderate selection of other music. I've been on a newer aircraft with the in-seat power and interactive screens so I know how good it can be, so this was a little disappointing."
優點： "3 hrs delay Small plaine No entertainment"
缺點： "They wouldn't allow me to check my bag at the main gate so I had to go through security and check it at the boarding gate. Souvenirs were confiscated because the bag couldn't be check sooner. Then they tagged my bag with the wrong name and destination. It was 48 hours later before I got my bag."
缺點： "Each flight delayed at least an hour"
優點： "I did like sitting on the left side of the plane. There's a little more room. I feel it's horrible how the airline charges so much and cram so many seats in one air craft. Making it a miserable flight."
缺點： "See above"
缺點： "no food"
優點： "I made it safe to the mainland"
缺點： "We had some Change of plans and we're going to just get off in Phoenix and not take it straight to San Diego, we called American they said no big deal they would ticket our bags to Phoenix, got to the airport and the American Airlines gal stated in no way shape or form could they do that, I tried explaining the whole situation and her response always ended in 'and your bags will be in San Diego'. By the grace of God we were able to cram two checked bags worth of stuff into our carry ons which I still do not know how we did that, and were fine. On the flight we had a decently nice lady and a horrible male. When passing out drinks he seemed almost irritated that we had asked for water and rudely gave it to us which was room temperature. He totally skipped the lady in the row with us and got irritated when she asked for a water as well."
優點： "The flight was on time. It was serviced well by very friendly flight attendants. I enjoyed it very much."
優點： "The crew was very helpful and kind."
缺點： "Our flight was delayed over an hour and we had a connecting flight to Vegas that we were worried we were going to miss."
缺點： "flight was rebooked to a terrible time, the next day, had to spend over $300 for hotel, extra parking, extra meal, extra day on rental."
優點： "When we tried to check in there was not reservation because flight was with American not satam - luckily we figured it out"
缺點： "Make it clear that ticketing airline might not be the actual airline!!"