優點： "Crew was good but could be better...timeing was very good."
缺點： "Food, entertainment"
缺點： "Food- improve the menu, with veggie pasta, there was chicken on the side. For breakfast only on option- scrambled eggs. Not much for vegetarians. Also my flight Istanbul to mumbai, the table on which you keep the food was not aligned, the food tray kept sliding down."
優點： "Athens to Istanbul is a short one hour flight, made very pleasant by the attentiveness of cabin crew"
缺點： "Flight arrived 20 mins late. Luckily my connection is 12 hours later"
優點： "For once, on time departure. Quick boarding. Courteous service."
缺點： "Cabin a little too cold for passengers around me."
缺點： "Same problem as the first segment (see above)"
優點： "Punctual in terms of reaching destination, all else average."
缺點： "Less leg space, pantry service below expectations."
優點： "Service is good, and food as well."
優點： "-Boarding was easy - The crew was very friendly and helpful"
缺點： "- The leg spacing was not sufficient - The sandwich served was average"
優點： "I like the food and movies"
優點： "We like that everything was on time. The food service was excellent and we enjoyed that entertainment was provided on such a short flight."
缺點： "The boarding process on the flights between Istanbul and Sofia were somewhat chaotic.We had boarding group assignments, but there were no announcements for these groups."
優點： "І was a passenger with your wonderful Airlines from IST to IAD last week Nov 3rd 2017 and because of misunderstanding and conflict with captain my flight was canceled by him. І don’t remember his name correctly but it was five letters and both vowels (2,4) were “E”. Could you please to let him know that І would like to apologize for my behavior and assure him that it was nothing against him but more about hormonal issues which І believe every woman has more or less during the pregnancy. It is a really big issue for me and my body now. Once again, І do apologize for my actions and that conflict. І didn’t mean it."
優點： "everything was perfect"
優點： "Travel on THY within Turkey and between countries. Service excellent, food is great, amenities abound. Always travel THY when I can."
缺點： "Nothing to dislike! My favorite airline."
優點： "The foood and service from flight staff were great! Definitely made my 13 hr trip comfortable"
缺點： "The cabin got a little warm at times ! The movie selection wasn't the best"
缺點： "What a mess!A woman was changing her baby's diaper by the food service area. A group of passagers lyed their babies on the floor to sleep and floor was full of food crumbs. Flight attendant were incapable of keeping passangers undercontrol. Food service was so poor. Going abroad they run out of fish almost after serving 50 passangers and we had no other options but pasta with cheese sauce. Attitude was 'you either eat or don't'. This has happaned twice flying out of US. Flight attendant said 'fish wasn't good anyways and food is much better on return flights'. On my return flight they once again run out the dinner with meat and I was served this time eggplant with rice. They served all the passangers but five row back from the exit doors and few row below from the restrooms received service 30-40min later. Others has already ate and their trays were taken away. By the time they served us my food was cold. Two scoup of rice on the plate was raw and the bread was stale. When I told the flight attendant she said 'she will let her supervisor know' but no body came to talk to me nor offered anything else to eat. Altough I have seen one passenger who got upset been served rice with eggplant received a service later with chicken which wasn't in the menu. Another passanger received two menus at once. Flight attandants are incompetant"
缺點： "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
優點： "Arrived safely"
優點： "We didn't crash"
缺點： "Took too long. Build a transporter soon"
優點： "I had an aisle seat that was the emergency exit row so I had excellent leg room. It felt that flight attendant was apologizing personally that they ran out of pasta before they got to my row and wanted to know if beef was okay to eat. Even for the short distance, the entree was more than what I expected on a short flight and in coach. Again the customer service was amazing."
缺點： "Nothing that comes to my mind."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Entertainment was excellent- choice of movies, music and ground cameras,"
缺點： "Food was average; no snacks or snack service which made for a long time between meals on a 12 hour flight. The flight purchased was from Venice to Houston with a connection in Istanbul. The required passport recheck and gate location at opposite ends of the terminal made this a mad dash to catch the flight. It was too little time for comfort."
優點： "The food and movies were the only good thing there"
缺點： "1. Airport wasn't air conditioned in Istanbul people were sweating 2. Very Poor customer service in Istanbul , no one of the employees there were able to smile at the whole airport 3.7 hrs wait in the airport , Both flights were packed and full of kids"
優點： "The food, the service"
缺點： "Too many announcements"
優點： "Great experience for my first international flight."
優點： "Friendly airline and super organized and efficient from start to finish. By far the best airline our group has flown with!"
缺點： "I was surprised that my laptop was taken from me without giving any explanation, I think the customer have to be informed about it."
優點： "Food customer service touchcreen tablet in each seat. Tablet has access to free movies, shows"
缺點： "for those flying to Saudi Arabia for pilgrimage or umrah, the crew is not knowledgeable on it."
優點： "The stewardesses were cute"
優點： "Since we are first time travelers going from Chicago to Rome, Italy via Istanbul, we cannot compare to other airlines. But, we had a very good experience & the food, services and entertainment rvice were very good! The airfare too was excellent."
缺點： "Not certain if it's typical in long flights/but it was very difficult sleeping in these seats."
優點： "All service, atention, food"
優點： "Food and service were excellent. And great staff!"
優點： "Stewards, air hostesses, food, entertainment & the toiletries kit"
缺點： "Seat size! Boarding queues"
優點： "The entertainment did not work in the trasanlactic fly"
優點： "Onboarding, crew attention, lounge access"
缺點： "Food was even better in Turkish Airlines before."
缺點： "Not enough leg room."
優點： "Crew were very nice and professional."
優點： "Food was much better than a number of airlines."
缺點： "bathrooms got messy."
優點： "Good seats, good food, and good entertainment options. I liked how many things were include for the price, such as headphones, blanket, and pillow. Also, one seat in our row was empty and that gave us a bit more room."
缺點： "Boarding was slow, and my baggage never made it to my final destination from connector"
缺點： "My new iphone was stolen off the plane. I have complained to the turkish airline people. They tell me fill out feed back forms. I did no response yet. I want to be compensated for my stolen phone"
優點： "The flight was fine, the crew courteous and everything was ok until I got to my destination."
缺點： "It turns out my checked luggage never made it to Budapest and the people at the airport did nothing to help with the fact that I had nothing on me because of that. They took my information to deliver the suitcase but since the luggage would not reach me for at least a week they did nothing to compensate for the fact that all I had on me were some books and my computer. I had to buy all new toiletries and since I am travelling for work basically had nothing to wear for my meetings. This was a really bad experience"
缺點： "Poor Business class Entertainment system didn't work Seats didn't recline Boarding was terrible Staff at Istanbul airport very bad Organisation terrible support very bad"
優點： "TK is terribte during the Turkey coup attempt"
優點： "Nice crew, comfortable seating, great price"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "The flight was spacious, and the flight smooth."
優點： "- The in-flight comfort kit with slippers, lip balm, sleep mask and socks - The complimentary wines and spirits, along with anytime snacks - Courteous and patient flight crew - Good selection of entertainment on the personal screens"
缺點： "- cramped seats (but probably not any smaller than any other airline) - earbud sound quality - boarding process seemed to take a while, but again, probably not any longer than any other airline"
優點： "The comfort level was good. I liked the meal in economy and I was able to watch a new movie."
缺點： "The flight left late from Marseille, further diminishing the 4.5 hours I had to catch a flight on another carrier. The flight circled the destination and was then diverted to the second Istanbul airport, where we refueled and waited for another hour. People from the back of the plane rushed to the front of the plane while we were still taxiing on the runway at Ataturk, all to get to the front of the line. The crew was passive the entire time. Upon exiting we were herded onto busses (thus taking away the supposed advantage of those rushing the front). When finally in the terminal, I had to go through customs, purchasing a visa (for a country I did not want to visit at the time), and reclaim checked bags. I proceeded to the other carrier's counter, to be informed that the gate for my flight onward was closed. As the ticket was "promotional" I lost that ticket and had to purchase another - on Turkish! Also had to spend a night in a Turkish hotel, also on my dime."
優點： "- nice treats around take off (turkish delight and Superman v Batman Chocolate cake) - good in-flight entertainment selection"
缺點： "- service was slow and steward/esses took awhile to respond to service calls; were not that friendly - trash wasn't picked up"
缺點： "Allow business passenger to use front bathroom."
優點： "Confort and kindness"
缺點： "It was too cold"
缺點： "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
優點： "Pleasant crew. Appropriate and efficiently served snack."
缺點： "Boarding and disembarkation were slow."
優點： "Everything works and quick to get to destination."
缺點： "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
優點： "Crew was great and helpful despite oversight in my special meal."
缺點： "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
缺點： "Travelled business class and was ace experience"
優點： "Great plane and staff"
缺點： "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
缺點： "Head support for 6 feet plus people on seats would be good"
缺點： "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
優點： "Crew was fantastic."
缺點： "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
優點： "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
優點： "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
缺點： "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "the crew was nice"
缺點： "Seat confort on long flights, leg rooms,"
優點： "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
優點： "The crew!!"
優點： "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Staff very pleasant"
缺點： "Evening snack was not the greatest breakfast was pretty food"
優點： "Everything was clean and well organized."
缺點： "The flight was delayed 1 1/2 hours."
優點： "The boarding was easy and you didn't have to wait inline for that long"
缺點： "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
缺點： "Boarding was confusing and disorganized"
優點： "The attendants took great care of us. Super smooth flight."
優點： "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
優點： "Crew was very nice and helpful, entertainment system worked well and had good choices"
缺點： "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
優點： "Short flight with good communication."
缺點： "Nil to complain."
優點： "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
缺點： "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
優點： "Helpful and smiling cabin crew."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Excellent experience with the cabin crew."
缺點： "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
優點： "staff was fine"
缺點： "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
優點： "Very little if any."
缺點： "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
優點： "Arriving more or less on time"
缺點： "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
優點： "Everything - Checkin, crew, food, entertainment"
缺點： "Terrible service in flight and customer service wise .. app functionality was below"
優點： "I was upgraded to Buisness so, no complaints"
缺點： "No Marlboro light cigarettes on the duty free shopping cart"
缺點： "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
優點： "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
缺點： "Quite bummed the plane didn't have wifi / USB"
優點： "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
缺點： "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
優點： "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
缺點： "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
優點： "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
優點： "Left on time, arrived ahead of time. Baggage arrived very promptly. Seats comfortable."
缺點： "Very limited movie choices on inflight entertainment. Seatbelt short, unable to keep secured except sitting straight in seat. No food which is now typical most domestic flights 4 hours or less."
"4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore"
優點： "Nice crew"
缺點： "Not loose my luggage:)"
優點： "Crew are the best!"
優點： "Good aircraft, good service, on time, eventless"
缺點： "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
缺點： "Flight was delayed for 4+ hours"
優點： "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
缺點： "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
優點： "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
缺點： "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
優點： "Not much, seats are super uncomfortable"
缺點： "Better code sharing with KLM"
缺點： "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
優點： "Crew very professional"
缺點： "Boarding was a little confusing"
優點： "Great food and friendly crew."
缺點： "Seatback system was old and not very functional."
優點： "Crew great."
優點： "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
優點： "Food and drinks very good"
缺點： "In economy class the movies unable to listen to with ear buds. Bring my own next time."
優點： "The crew was excellent."
缺點： "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
缺點： "Too much time spent at boarding. On luggage missing."
優點： "The cue lines per zone are the most brilliant idea!"
缺點： "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
優點： "The crew"
缺點： "Seats! They were too small!"
缺點： "Great experience"
優點： "Crew and food were great."
缺點： "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
優點： "Plane was new, and seatback screen responsive and functional."
缺點： "Economy seats not very comfortable, very tightly packed together"
缺點： "They lost my luggage :("
優點： "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
缺點： "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
優點： "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
優點： "Crew was nice, too short of a flight to figure out more"
缺點： "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
優點： "Good selection of movies"
優點： "Food was good, crew was very professional and courteous. Flight was smooth."
缺點： "Coach was cramped and the video system didn’t work very well"
缺點： "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
優點： "Flight on time"
缺點： "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
缺點： "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
優點： "Comfortable, hospitality and wonderful service"
優點： "Boarding for BUsiness class was fine. Seating was cramped."
缺點： "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
優點： "真的想不到. 若有就是好險行李沒有不見"
缺點： "A320登機可以想到讓18排後的從四號門登機. 難到不知道下樓梯繞飛機走到四號門1-18排旅客都坐定位了嗎"
缺點： "The delay was caused by too many carry on luggage for limited cabin overhead storage. The ramp agent should have better coordination."
優點： "It was ok fligh"
缺點： "Food was not so good"
優點： "The cabin crew was very good!"
缺點： "The economy premium seats are very uncomfortable"
優點： "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
優點： "Plenty of seat space"
缺點： "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
缺點： "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
優點： "great seat, good food and drink, pleasant staff, efficient boarding and exit."
缺點： "no complaints"
優點： "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
缺點： "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
優點： "This is what happens when you get roped in by a low price."
缺點： "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
優點： "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
缺點： "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
優點： "No delays, service with a smile"
缺點： "Nothing to report."
缺點： "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
優點： "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
優點： "Nice Flight Attendants Good Food"
缺點： "Flight was delayed by 1.5 hours"
缺點： "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
優點： "It was a fine flight"
缺點： "no specific feedback"
缺點： "Wasted 24+ hours and a bunch of money. The employees at Dallas did not stop me from boarding an international flight. When landing in London, they immediately turned me around stating, "You can't go on holiday". Cool, thanks. So 12 hours later, im sitting back in Dallas with a whole lot less planned. Thanks DFW! You the best."
優點： "The airlines bumped us up to better seats without us asking!"
優點： "Clean plane, courteous personnel, everything on time"
缺點： "Getting the food back would be nice."
優點： "Very uncomfortable seating even though paid for preferred. Not enough space for carry on."
缺點： "Crew service"
優點： "The gate crew handled the delay as best they could."
缺點： "Seems that a crew timing out could be better anticipated."
優點： "More entertainment options, plugs for charging electronics, and better food"
缺點： "Pretty much everything could have been better, including the plane"
缺點： "Too small of a plane for that long a flight. Cabin was too damn hot."
優點： "Great polite crew attentive to every need"
優點： "Friendly crew and relatively new entertainment system"
缺點： "- Seats are very tight - Pay for luggage even on a transatlantic flight and your seat (if you want to choose) - Food was below average - even for airline standards, ran out of drink options even for dinner (the second time they serve drinks)"
缺點： "British Airways but the flights were operated by American Airlines who I've always had terrible experiences with. This was no different. TOTAL NIGHTMARE"
優點： "as expected"
優點： "Crew was fantastic!"
缺點： "Go go in flight and in flight video not working for majority of flight."
缺點： "To change a flight they want $200! That is why I changed to Southwest."
優點： "Missed by connection"
缺點： "Make layovers longer"
優點： "Did good job"
缺點： "Bigger seats in economy"
缺點： "Better entertaiment system"
優點： "Boarding was very quick and easy. There was plenty of room for everyone's cary on luggage. The movie selection was vast and encompassing."
缺點： "The seat was really uncomfortable even if reclined all the way. If the person in front of you is reclined, then you basically have to recline yourself to see the screen. Very little leg room."
優點： "Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks."
缺點： "These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect."
缺點： "I’m still hungry and incredibly tired. Nobody buys their main cabin extra product, so there’s many empty seats. Ripe for the families that don’t want to pay extra to sit together. Those families bring kids, screaming kids to a section filled with higher fare paying customers. The FA in my section had such big hips, that she knocked my shoulder EVERYTIME she walked by. Not only that, everytime she did the courtesy reach over to grab empty cups from the middle seat, she hit me with her trash bag. Woulda been fine had I been awake, but I was trying to sleep in between the bouts of screaming from the devil possessed kids."
缺點： "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."
缺點： "MY LUGGAGE GOT TRANSFERED TO CHICAGO INSTEAD OF MINNEAPOLIS IN WASHINGTON"
優點： "The Crew. Polite, helpful accommodating, SMILING!!!!"
缺點： "Note code share - came on American Airlines Delayed- no explanation- no"apology"- but really not necessary as most of the time - things happen. Food was mediocre. Entertainment system not working."
缺點： "Everything was great"
優點： "Crew overall was friendly. Flight took off a little early and arrived nearly an hour early."
缺點： "Entertainment system had to be rebooted for the entire plane, so no entertainment for the first hour or so. Even once working, the tactile screen did not work well and was frustrating to use. Food was OK, not great. Pasta was overcooked and dry. Fake cheddar cheese was not good."
優點： "Having it finished without losing my luggage. Nothing else went right."
缺點： "Delay of one hour for missing crew member, delay of another hour sitting on runway waiting for revised takeoff queue, delay of another hour going back to gate due to equipment failure waiting in queue."
優點： "extra leg room but I had to pay for it"
缺點： "Stewardesses are rude. Didn't like that they advertised over the loudspeaker for credit card offers."
優點： "it was fine. flight left on time and the crew was nice."
缺點： "that you have to pay $100+ for economy plus to get the legroom you used to get for a regular ticket."
缺點： "Flight departed 3 hours late due to mechanical issues. We just sat in the plane while they slowly, extremely slowly, dealt with the problem. Caused me to miss my connection in Dallas, and now I have to stay overnight. American cattle car class seats are hard, small, a sorry sign of affairs for US-based airlines. Coach class used to be reasonable, but it is now just embarrassing."
優點： "I changed my reservation in Hartford. Crew were extremely helpful."
缺點： "I ended up getting to my destination 6 hours after what I had planned."
優點： "I did have to speak with an attendant at the customer service area of checkin and she was great. Very helpful."
缺點： "Trtvr Rrrrrcffrrcr rr crfrr"
優點： "expected rough ride due to weather, but flight was very smooth. Pilot was great, and made good time!"
缺點： "a bit of a delay to weather, but that is understandable"
優點： "In seat entertainment screen and USB charger. The chicken salad"
缺點： "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
缺點： "They rebooked my flight to one with an overnight layover and informed me via email with no explanation. I rerebooked it myself to one which left the next morning and arrived sooner than their rebooking."
優點： "The free movies and plug in phone charger ..."
缺點： "No problems or worries from me"
缺點： "No place to put my purse!"
優點： "The upgrade to main cabin extra was worth the cost. Extra leg room, entertainment options, and room to breathe when the passenger in cent leans all the way back made a long flight more than bearable. The crew handled themselves and us very well."
優點： "The crew really good"
缺點： "People at the bs as airport didn't organize everything. Lines all over the place and two flights cancelled to the same destination in less than 24 hours! Got lucky that they didn't move us onto a next flight because there was a domino effect on the flight. I stead of solving a problem for 200, they began to make problems for 600."
優點： "Crew was friendly and attentive."
缺點： "Better food selection and free internet would be great."
優點： "Very good , fare price and nice flight"
優點： "Everithing is excelent."
優點： "Much more legroom on this flight, even though it was a smaller aircraft."
缺點： "Gate agent seemed a bit overwhelmed. Helpful, but not overly friendly. In stark contrast to my earlier flight from Charlotte to Memphis, where the gentleman was extremely pleasant and cheerful."
優點： "I like the quite clam and smooth flight. The attendants were very helpful; and kind."
缺點： "I did not like that fact that I change me flight to the next day and had to pay $200.00 for a ticket change. I feel if there are opening we should not have to pay an additional charge of $200.00. $50 for a ticket change is understandable, but $200.00. Things do happen and changes must be made. Cynthia J. Black- Finch email@example.com"
缺點： "Flight is really late causing missed connection"
優點： "I didn't fly through Charlotte on my way home. I went through Philadelphia which was shorter."
優點： "Easy to navigate site. Was given Pre-check on one leg, which was nice."
缺點： "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
缺點： "They charged me for my baggaged. Said it wasnt included with the ticket"
優點： "Crew was very professional and courteous. Our plane landed early which is a plus"
缺點： "I didn't like the fact some of the seats appeared to be dirty , I sat on a book."
優點： "The flight attendants were nice and the plane was on time."
缺點： "I tried to switch my flight to an earlier time. First, they charge $75 (Southwest is always free). Second, the gate agent charged me and let me board, but her boss came on the plane and pulled me off because I wasn't Executive Platinum status! The plane took off with an empty seat and I had to wait two more hours for the first flight. When I complained to AA about it, they sent me a $50 voucher. I don't plan on giving any business to AA for the rest of my life."
豁免更改費用。 搜尋 馬賽出發的彈性機票