缺點： "Being told to not use phones (in airplane mode) for quite some time before takeoff and touch down. Never been a concern in the past"
缺點： "Staff was rude"
缺點： "Es una aerolínea de muy buena atención. Los aviones son buenos y cómodos. Súper puntuales. Nos entraron a una sala VIP en el aeropuerto de Chian Mai aún volando en económica. Muy recomendable"
優點： "The crews made good service."
缺點： "Passengers should select more juices in a service"
缺點： "We got stuck sitting by an obese intimidating man who rs Sat in one of our seats rather than the middle seat he was assigned. So intimidating, did not feel comfortable addressing this with the stewardess"
優點： "Attendants are very courteous and professional. They served a hot meal within 30 minutes of take off."
優點： "Nice comfortable flight, food was good"
優點： "I understand that Jet Airways has its own problems to sort out. Nevertheless, I think they make an excellent effort to make sure that passengers are comfortable and looked after well. All in all, while standards may have dipped a bit over the years, I'd still fly this airline, simply for their staff, who I have always felt were warm and courteous. Always."
缺點： "Still can't figure why they would use a 737. Why not deploy the newer aircrafts on international routes. That way, I can avail of their in-flight entertainment on my mobile or tablet, if I could only recharge it onboard. Just minor grouses, but still grouses."
優點： "1. The staff was very nice and professional. 2. The boarding was easy and efficient."
缺點： "1. The meal served was not very good. It consisted of cold, bland noodles with some kind of deep-fried meat. 2. It took a very long time for the airport to get the baggage to the baggage claim area -- almost one-half hour!"
優點： "transfer at Suvanabum Airport - Male - Bangkok - Phuket easy and convenient as transit is used"
缺點： "boarding at Male was confusing as gate changed without getting notice and there was a delay of 20 minutes ... as well as at Phuket without announcement"
優點： "Food on a one hour flight? Wow. Drinks coming out fast as well as food."
優點： "Very efficient handling of everything. Even some food and cols and hot drinks were served. Arrived to bangkok 10 min. early."
缺點： "Special meal was requested, which wasn't remembered it. Couldnt get any food."
優點： "Everything was great"
缺點： "Everything was great"
優點： "all except security"
缺點： "the agent wanted to take away my insulin pens. She asked other agents about the pens, then gave them back I showed my displeasure for management not schooling their employees properly. not ending there I was asked for the boarding pass. It was used to record notations in a log book. I found this upseting. An extremely poor was conducted. I had a bag hanging from my belt, it was never checked. I could have had anything in it. Overall very poor, poor, poor."
優點： "Process of boarding bags and onto the flight was super quick."
缺點： "There was a little turbulence that lasted a few minutes and so they cancelled in flight meals meanwhile the air crew continually walked up and down the isle during the entire flight, at the end of the flight, NOR AIR passed on to passengers a 90ml bottle of water. Absolute no air conditioning in the cabin whilst we all sit ready for take off for 10 minutes and it's 37 degrees outside. No consideration for the well fair of it's passengers at all other than showing us the evacuation procedures. This flight company doesn't do the minimum to look after their passengers."
缺點： "I was not allowed to do the on-line check-in from my destination, so ended up with some lousy seats. Fortunately they changed them for me at the airport."
優點： "Good, friendly service. Flight was on time!"
優點： "Excellent customer service, and a fun jewel box of an airport."
優點： "Smooth simple not a problem..."
缺點： "What happened to the LOUNGE area in Hat Yai ? In part the reason I choose Bangkok Air was for the convenient lounge area ... which is now NO MORE,,,, very sad!"
優點： "Service is outstanding polite and friendly crew. Professionalism at its best during confrontations, Cheers!"
缺點： "Rude passengers, Apparently loud and discurtious chinese nationals do not know how to be polite, talk softly or behave in public, sad!"
缺點： "I bought a ticket from kayak but the third party have canceled my ticket due some security credit card reasons, But kayak never alert me of the cancelation and in the day of the flight i paid 3times more just to buy another ticket ,"
優點： "I get early to the airport and wait at the lounge it was mice to relax a bit All the crew are great Sire i will fly with you keep doing a geat job"
優點： "Fast embarking and take off, friendly staff, the captain spoke very well and welcoming, clean plane, nice food and such a lovely well organised airport at Koh Samui. Koh Samui airport very pretty and clean."
缺點： "Phuket airport. Felt dirty, needs new carpet, seats and bathrooms unclean."
優點： "In-flight meal, commenced on time."
缺點： "Always seems like they are using bus gates- not convenient!"
缺點： "The crew was very rude"
優點： "Fantastic service, quick and friendly. Meals on each flight."
優點： "Not much!"
缺點： "At check-in, i found out that I had to either pay 4x ticket price for my luggage or buy a completely new ticket again for 2x the original price and no credit for initial ticket. So overall, very bad experience!"
缺點： "Others have also complained that they crew keeps telling you to remove your noise cancelling headphones on the ascent and descent. It doesn't take a rocket scientist to understand that in the event of a 'catastrophic in air event', the fact that I have my headphones on isn't going to make a damn difference. The crew was annoying and unpleasant. That's it."
優點： "Excellent services and on time. The crews were friendly and very helpful. One free bag check in."
優點： "Everything about the flight and the food service"
優點： "I loved the service. First of all, they fed us and it was unexpected. The crew was professional, boarding was easy. It was a very enjoyable flight."
優點： "almost all"
缺點： "The choice of drinks and the taste of coffee"
缺點： "The flight is overpriced at $300 return for 45 minute flight and was two hours late."
優點： "Attendants etc were friendly and helpful. There was food service, even on a very short flight, and it was good, certainly in comparison to US airlines."
缺點： "The outgoing flight was delayed. You have to take a bus out to the plane or walk, depending on the airport. Actually, that wasn't bad, but did take extra time."
缺點： "check in and twice change in flight time"
缺點： "delay and more delay!!"
優點： "Served a free hot meal on a one hour and 15 minute flight."
缺點： "seat in front of my seat was too close - short flight okay - long flight ugh"
優點： "They got me on another flight within 15 min. We were met at the arrival gatewith a list of our names, and we all ran to meet the connecting flight including the rep from bangkok airways. Without their help we would have never made our connection."
優點： "The food was decent, and the aircraft itself was comfortable. The aircraft is older, so no individual video screens or entertainment."
缺點： "Rude staff, out of 4 flights in 10 days, the closest one came to being on time was "only" 30 minutes late."
優點： "Very accommodating with its free lounge during a short delay. Was quite satisfied with everything."
缺點： "Apart from delays it was a fine flight that got me to my destination safely"
優點： "Crew Lounge Comfort Service"
缺點： "2nd flight on Bangkok airways in 2 weeks and both were delayed. The lounge makes it bearable."
優點： "Outstanding staff! Bonus: had a 1 hour 15 minute flight and it included a very unexpectedly good meal at no extra charge!"
優點： "The flight didn't have much in the way of entertainment, but it's such a short jump it's hard to care. Otherwise it's perfectly adequate for an hour and a half, I felt. The staff comes around constantly with drinks."
缺點： "If you want a vegetarian meal, you have to let them know ahead of time, because they have a limited number of veggie dishes. Not a big deal to me but my seatmate asked on the spot and seemed unhappy they couldn't accomodate him lol. Just be aware!"
優點： "Great customer service."
缺點： "Aged aircraft (not horribly) and the food wasn't to my taste but it wasn't bad."