優點： Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over.
缺點： When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards.
優點： The boarding was easy. Having a blanket and pillow at my seat.
缺點： The delay and short time between flights to get to gate and get through customs. Having no in flight entertainment for a 7.5 hour flight. There was not a vegetarian snack option for my daughter.
優點： Nothing at all, whole experience was incredibly stressful
缺點： The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude
缺點： Flight staff was not helpful, in 8 hrs flight there was no entertainment. No vegetarian food options, they said while checking in I should have requested but there was no option during check-in. In return flight I asked ground staff how do I request vegetarian food option and she didn't know. Above all flight was delayed from Madrid to Barcelona, for 45 mins flight it took 2 hrs and I missed the event I was going to spain! Even while returning Barcelona to Madrid flight was delayed by 3 hrs! as there was technical difficulty while take off!