缺點： "To simply find how much weight I’m allowed in every section of the flight. Also I couldn’t check in online with ELAL maybe because the ticket was a Hong Kong Airlines ticket operated by ELAL"
缺點： "When you book a flight with Kayak, it sends you to yet another travel booking site. Due to a medical emergency, Kayak was absolutely no help and actually extremely rude. They sent me to the airline who sent me to the Booker. I am so look incredibly confused and where to go to start the refund."
優點： "You are served right away. Made to feel comfortable and welcome. Headphones were provided. Bags were included."
缺點： "More water cooler temperatures and more information about 45 minute delay on tarmac. And let people pee if you are just sitting."
優點： "Quick flight"
缺點： "Tv screen wasn’t working properly"
優點： "Crew were very helpful. I had a personal issue and they were very helpful to make me feel very comfortable ."
缺點： "Probably food could been better!"
優點： "Everything but the plane ride to Okinawa while landing was like a roller coaster ride."
優點： "Priority luggage pick up"
缺點： "Additional food options"
缺點： "My flight was delayed and my bag didn't make it onto the connecting flight. I still don't have my checked bag."
優點： "Seats were comfortable. Entertainment had a great selection and the crew kept us up to date the entire flight. Loved the eggplant minced pork dish. Also loved they served 100% juice options."
缺點： "They needed to serve food more frequently. Having a nut allergy, I could only snack on the popcorn which doesn’t fill you up. The pizza served as our hot snack was disgusting."
優點： "I'm not impressed about anything."
缺點： "The company should do all they can to prevent luggage from being missing."
優點： "Fast service and garbage collection"
缺點： "Space for my balls to breathe"
優點： "seat was comfortable and roomier than other asian airlines. the head/neck support was particularly nice fitting the neck snugly. food was quite good."
缺點： "toilet on board can be cleaned/re-supplied better."
優點： "Airline attendant was supper kind in trying to help me find my medicine that rolled away from my bag. Emailed HK airline lost and found. Snacks were plenty."
缺點： "Check in online was challenging took >1hr as the code # needed to check was not the confirmation #. Needed online chat support to complete the process."
優點： "The crew was really good"
缺點： "More movies to watch"
優點： "A Two seater row"
缺點： "Eggs sandwich offer for breakfast rather eggs with hotdog which contains pork"
缺點： "They lost my vegetarian food option and in return gave me a few cookies.."
缺點： "Crew kept on dropping food and trash on me. I was on an aisle seat. Restrooms were not cleaned during flight. Too dirty. Food sucked."
缺點： "I am 175cm and could not fit my legs behind the seat. It was extremely uncomfortable."
缺點： "Enhance the choice of movies/entertainment"
優點： "Crews inflight service"
缺點： "Unorganized of check in counters, on-line check in luggage drop waiting in the same line as others who needs check in, making waiting in line much longer for on line check in one"
缺點： "Never never booking with kayak again. You've caused me nothing but issues with checking in. And I paid extra to choose my seat but no record of that went to the airline so I am stuck with bad seats for a very long flight. Never again."
缺點： "Actually two flights: Vancouver to HK was sardine class - really, really tight. Entertainment system was an iPad - ok, I guess, and at least it worked until you had to return it as landing commenced. Food was not good, though it had a few bits that were good. Service was quite good. Landing: bounced really high, though weather was good and the craft had flown really smoothly up to then."
缺點： "It is a conveniomal airline tailored for travellers seeking cheap tickets. Low expectations, and it was just it."
優點： "They serve food on a 90 minute flight."
缺點： "Bathroom was dirty, staffs did not attend immediately. Wifi did not work"
優點： "Service was great. New airline. Crew was wonderful."
缺點： "All was good, no problems with the flight. Crew was wonderfull."
優點： "your flight sold to me very badly, take too much waiting connection"
優點： "A much more better airlines compared with China Southern or Air China, to say, food is delicious with plenty of snacks in between, wifi is available in long haul flight between Lax and Hongkong, even though on the return flight I don't have the wifi available. Staff is very friendly and professional"
缺點： "Connection flight is quite long, mostly almost 4 hours on my trips,"
優點： "Everything was great. If Hong Kong Airlines flew domestic flights in the US I would never fly with any other Airline."
缺點： "Not a bad word to say"
缺點： "Late taking of and after landing dropped us off at the furthest away location! So after a long walk we then had to take a damn bus!! Absolutely ridiculous! Especially as it was 2:30am and we were already late"
優點： "Crew was polite and helpful."
缺點： "Why is there check in on line if it doesn’t work? I chose seat 38 and I was given 61 and I always feel sick when I flew at the back. Horrible!!! I even showed my confirmation on my phone and I was said the 38 wasn’t available anymore."
優點： "The Airbus A350 was almost new. Cabin crew was attentive and professional. Arrived a few minutes early for this long flight. In-plane entertainment options were many, helped pass the time. WiFi was spotty, couldn’t depend on it."
優點： "Decent plane"
缺點： "Lots of delays"
優點： "Great value, comfortable new aircraft, and good entertaining system."
缺點： "The in-flight boardcasting voice was dull, not clear, and not proper toning in Cantonese, Mandarin, and English. Wifi was not working for my phone."
優點： "International flight provides better leg room and food was good. Movies were short on selection compared to other Airlines."
缺點： "I had a 5 hour layover and there were laptops in my luggage. They waited until I landed 14 hours later to ask for permission to look in bag and then put on plane. Disappointing."
優點： "Lots of leg space and good TV options (just like the previous leg). I liked the ham pastry a lot."
優點： "30 mins early arrived..."
優點： "The plane was comfortable and roomy. I also enjoyed the entertainment aviation. It made the flight go by very quickly."
優點： "The staff was very helpful."
缺點： "No entertainment"
缺點： "It wasn't clear that we actually were going on Korean Air. It was difficult to find a place to check in and print boarding passes."
缺點： "Food was just okay, entertainment technology was quite old"
優點： "Fast loading to plane and out, very friendly staff"
優點： "Got to Narita airport very late for my flight to Hong Kong. Staff rushed to get me checked in. Barely made it with a few minutes to spare. But staff really put out a great effort to get me on my flight!"
缺點： "Nothing really, service and flight was no different from what you would expect from a well-run budget airlines (an oxymoron?). Just a comment: check-in at Narita airport was not in the main concourse where the other major airlines were located, but in a small section just outside the main concourse."
缺點： "No entertainment on flight. It would be better if we could have watched movies."
優點： "The staff were fast, friendly, and helpful. They all spoke good enough English to communicate properly at all times. Drinks and food came in a timely manner. The fight felt like it ended as soon as it started. Possibly the fastest disembarkment I've ever had."
缺點： "On the first flight, the plane was equipped with newer technology, including a touch screen entertainment set. But, the flight announcements came over headsets at full blast volume. The return flight was using older equipment, no touch screens involved, but the announcements were not loud over headsets (thankfully)."