Their customer service as specially those in Frankfurt is worse
Friendly staff. Could improve on the leg room.
If they have fruits as snacks that would have been good.
The staff was great. The food really wasn’t good
Best airline ever for economy
優點： "The whole Business experience on SQ"
缺點： "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."
優點： "The crew was friendly"
缺點： "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
缺點： "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
優點： "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
缺點： "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
缺點： "The seat covers looked worn and dirty. Needs an upgrade."
優點： "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
缺點： "Food was good but was not full compared to emirates."
優點： "Good boarding, good arrival gate"
缺點： "Old plane, entertainment system is very old and screen bad"
優點： "Generally good Flight was operated by Silk Air"
缺點： "Entertainment score is not meaningful because of the short flight time."
優點： "Premium economy was great."
缺點： "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
缺點： "The toilets were a little unsanitary."
優點： "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
優點： "The lunch and dinner menu was excellent"
缺點： "more bathrooms."
缺點： "Cabin little bit cold"
缺點： "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
缺點： "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
優點： "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
缺點： "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
優點： "Entertainment system"
缺點： "Uncomfortable seats with no space, arrival at last gate"
優點： "Staff, food and emenities great for economy class"
缺點： "Inflight entertainment wasn't as extensive as in previous years."
缺點： "Some staff not courteous which surprised me"
優點： "Business seats were excellent"
缺點： "All was good!"
優點： "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
缺點： "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
優點： "Finally an airline that loads from the back to the front. Makes sense to me"
優點： "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
優點： "Crew very good as was entertainments system"
缺點： "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
優點： "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
優點： "Non stop to HK"
缺點： "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
優點： "Staff are very friendly and good ."
優點： "Red wine was good"
缺點： "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
優點： "Just a generic flight. Had nice movies but nothing special."
缺點： "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
優點： "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Cabin crew are always great"
缺點： "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
優點： "Customer service and food couldn't be better."
優點： "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
缺點： "cramped uncomfortable seats freezing cold in the plane"
優點： "New plane"
缺點： "Food served 40 min after special meals"
優點： "For as long 14 hour journey they sure make it comfortable."
優點： "Overall very good."
缺點： "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
優點： "The SIA crew is the most gentle and careful I have ever encountered."
缺點： "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
優點： "Courteous, Professional Crew. Amazing Service."
缺點： "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
We booked Hindu meals for all passengers but it was not saved for one passenger. The website has some issues.
Emirates now started with popup adds in ICE for duty free discount which is very annoying
優點： "Crew was good but only one thing I don’t know why before landing 30min crew starting collect blankets and headsets it’s making me so upset!"
缺點： "This crew was much better. Smiling, happy and helping."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "The Seat is good."
缺點： "The check in counter welcoming should be better in Barcelona"
優點： "Everything was amazing, I would say best airlines from Male to Dubai. Crew is super amazing as well."
缺點： "I booked thriugh justfly.com and there was an error with the name on the tocket. I was charged 300 dollars to cancel with emerites and then 150 to cancel with Justfly.com and then had to buy a new ticket the day before my flight. I lost a lot of money, was unable to talk to good customer service."
優點： "Very friendly crew, and great entertainment options."
缺點： "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
優點： "cheuk in 快！吾使等太耐！"
優點： "Not really there service are not like before"
優點： "Good leg room, comfortable"
缺點： "Food not that good, mostly cold, games for children didn't work, service used to be better"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Almost everything"
缺點： "The food choice"
優點： "Cold meal was nice, standard business class, no amenities. Nice crew, welcome on board."
缺點： "The crew was in a constant hurry after. The meal was ok, but no cocktails served. Tablet was not working remotely, it has to be connected to the dock all the time. USB port was also not working, did not charge my phone. I’m glad that we did not buy the business upgrade for his flight before. It would felt wasting all our points. Luckily we were upgraded during check in. Check in was awful, they checked in 4 people in front of us roughly in 20 minutes in MLE. It felt like waiting for forever."
優點： "Everything was great"
缺點： "Emirates service has fallen over the last several years"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
缺點： "With more focus on menat and India what used to be a good airline is slowly turning to cattle carrier."
缺點： "Emirates is the only company that the service is downgrading I use to have free internet being skywards memeber Now internet ia 8 usd for silver memeber Food was not available like mentioned in the carte"
優點： "The flight"
優點： "Emirates is everything we can wish"
優點： "Very responsive and friendly crew"
缺點： "Would like to see more vegetarian options"
優點： "I have checked in by online system was very easy to do check in, crew was excellent taking care of all the passengers service was excellent food very good, entertainment need to download with Russian language also as well"
優點： "The boarding was quick."
缺點： "Attitude of crew Terrible food Outdated entertainment"
優點： "The food and the ICE video center"
缺點： "The fact the crew lets people stand around in front of you in the Exit row. For what Emirates charges for this added “luxury” it’s ridiculous."
缺點： "Delayed and no hotel for an 11 hour layover"
優點： "Left on time. Reached early. Flight crew was friendly. In flight entertainment was good."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "Excess baggage kilo rate is much more expensive than most airlines"
優點： "I enjoyed the wide selection of movies and tv series. I think the food is the best out of all the airlines and I enjoy flying with Emirates."
缺點： "When I boarded my flight, a man and his family took my seat and forced me to sit in the middle of two very large men and made my 7 hour flight very uncomfortable. I purposely chose that seat for leg room and even though business class was empty, they could not provide me with a different seat."
缺點： "service, staff. had night mare"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
缺點： "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
優點： "Good flight and easy transfer."
缺點： "It was delayed for 8 hours!!!"
優點： "It's was my favorite traveling"
優點： "It was fast and comfortable"
優點： "Everything was good"
缺點： "Very good food and launch in gate but in check in they took my powerbank."
缺點： "Being told to not use phones (in airplane mode) for quite some time before takeoff and touch down. Never been a concern in the past"
缺點： "Staff was rude"
缺點： "Es una aerolínea de muy buena atención. Los aviones son buenos y cómodos. Súper puntuales. Nos entraron a una sala VIP en el aeropuerto de Chian Mai aún volando en económica. Muy recomendable"
優點： "The crews made good service."
缺點： "Passengers should select more juices in a service"
缺點： "We got stuck sitting by an obese intimidating man who rs Sat in one of our seats rather than the middle seat he was assigned. So intimidating, did not feel comfortable addressing this with the stewardess"
優點： "Attendants are very courteous and professional. They served a hot meal within 30 minutes of take off."
優點： "Nice comfortable flight, food was good"
優點： "1. The staff was very nice and professional. 2. The boarding was easy and efficient."
缺點： "1. The meal served was not very good. It consisted of cold, bland noodles with some kind of deep-fried meat. 2. It took a very long time for the airport to get the baggage to the baggage claim area -- almost one-half hour!"
優點： "transfer at Suvanabum Airport - Male - Bangkok - Phuket easy and convenient as transit is used"
缺點： "boarding at Male was confusing as gate changed without getting notice and there was a delay of 20 minutes ... as well as at Phuket without announcement"
優點： "Food on a one hour flight? Wow. Drinks coming out fast as well as food."
優點： "Very efficient handling of everything. Even some food and cols and hot drinks were served. Arrived to bangkok 10 min. early."
缺點： "Special meal was requested, which wasn't remembered it. Couldnt get any food."
優點： "Everything was great"
缺點： "Everything was great"
優點： "all except security"
缺點： "the agent wanted to take away my insulin pens. She asked other agents about the pens, then gave them back I showed my displeasure for management not schooling their employees properly. not ending there I was asked for the boarding pass. It was used to record notations in a log book. I found this upseting. An extremely poor was conducted. I had a bag hanging from my belt, it was never checked. I could have had anything in it. Overall very poor, poor, poor."
優點： "Process of boarding bags and onto the flight was super quick."
缺點： "There was a little turbulence that lasted a few minutes and so they cancelled in flight meals meanwhile the air crew continually walked up and down the isle during the entire flight, at the end of the flight, NOR AIR passed on to passengers a 90ml bottle of water. Absolute no air conditioning in the cabin whilst we all sit ready for take off for 10 minutes and it's 37 degrees outside. No consideration for the well fair of it's passengers at all other than showing us the evacuation procedures. This flight company doesn't do the minimum to look after their passengers."
缺點： "I was not allowed to do the on-line check-in from my destination, so ended up with some lousy seats. Fortunately they changed them for me at the airport."
優點： "Good, friendly service. Flight was on time!"
優點： "Excellent customer service, and a fun jewel box of an airport."
優點： "Smooth simple not a problem..."
缺點： "What happened to the LOUNGE area in Hat Yai ? In part the reason I choose Bangkok Air was for the convenient lounge area ... which is now NO MORE,,,, very sad!"
優點： "Service is outstanding polite and friendly crew. Professionalism at its best during confrontations, Cheers!"
缺點： "Rude passengers, Apparently loud and discurtious chinese nationals do not know how to be polite, talk softly or behave in public, sad!"
缺點： "I bought a ticket from kayak but the third party have canceled my ticket due some security credit card reasons, But kayak never alert me of the cancelation and in the day of the flight i paid 3times more just to buy another ticket ,"
優點： "I get early to the airport and wait at the lounge it was mice to relax a bit All the crew are great Sire i will fly with you keep doing a geat job"
優點： "Fast embarking and take off, friendly staff, the captain spoke very well and welcoming, clean plane, nice food and such a lovely well organised airport at Koh Samui. Koh Samui airport very pretty and clean."
缺點： "Phuket airport. Felt dirty, needs new carpet, seats and bathrooms unclean."
優點： "In-flight meal, commenced on time."
缺點： "Always seems like they are using bus gates- not convenient!"
缺點： "The crew was very rude"
優點： "Fantastic service, quick and friendly. Meals on each flight."
優點： "Not much!"
缺點： "At check-in, i found out that I had to either pay 4x ticket price for my luggage or buy a completely new ticket again for 2x the original price and no credit for initial ticket. So overall, very bad experience!"
缺點： "Others have also complained that they crew keeps telling you to remove your noise cancelling headphones on the ascent and descent. It doesn't take a rocket scientist to understand that in the event of a 'catastrophic in air event', the fact that I have my headphones on isn't going to make a damn difference. The crew was annoying and unpleasant. That's it."
優點： "Excellent services and on time. The crews were friendly and very helpful. One free bag check in."
優點： "Everything about the flight and the food service"
優點： "I loved the service. First of all, they fed us and it was unexpected. The crew was professional, boarding was easy. It was a very enjoyable flight."
優點： "almost all"
缺點： "The choice of drinks and the taste of coffee"
缺點： "The flight is overpriced at $300 return for 45 minute flight and was two hours late."
優點： "Attendants etc were friendly and helpful. There was food service, even on a very short flight, and it was good, certainly in comparison to US airlines."
缺點： "The outgoing flight was delayed. You have to take a bus out to the plane or walk, depending on the airport. Actually, that wasn't bad, but did take extra time."
缺點： "check in and twice change in flight time"
缺點： "delay and more delay!!"
優點： "Served a free hot meal on a one hour and 15 minute flight."
缺點： "seat in front of my seat was too close - short flight okay - long flight ugh"
優點： "They got me on another flight within 15 min. We were met at the arrival gatewith a list of our names, and we all ran to meet the connecting flight including the rep from bangkok airways. Without their help we would have never made our connection."
優點： "The food was decent, and the aircraft itself was comfortable. The aircraft is older, so no individual video screens or entertainment."
缺點： "Rude staff, out of 4 flights in 10 days, the closest one came to being on time was "only" 30 minutes late."
優點： "Very accommodating with its free lounge during a short delay. Was quite satisfied with everything."
缺點： "Apart from delays it was a fine flight that got me to my destination safely"
優點： "Crew Lounge Comfort Service"
缺點： "2nd flight on Bangkok airways in 2 weeks and both were delayed. The lounge makes it bearable."
優點： "Outstanding staff! Bonus: had a 1 hour 15 minute flight and it included a very unexpectedly good meal at no extra charge!"
優點： "The flight didn't have much in the way of entertainment, but it's such a short jump it's hard to care. Otherwise it's perfectly adequate for an hour and a half, I felt. The staff comes around constantly with drinks."
缺點： "If you want a vegetarian meal, you have to let them know ahead of time, because they have a limited number of veggie dishes. Not a big deal to me but my seatmate asked on the spot and seemed unhappy they couldn't accomodate him lol. Just be aware!"
優點： "Great customer service."
缺點： "Aged aircraft (not horribly) and the food wasn't to my taste but it wasn't bad."