優點： "Seat was comfortable. Crew was not too attentive and kept forgetting to serve me food"
缺點： "Crew should be attentive to ALL passengers."
優點： "Crew was fantastic."
缺點： "Food and drink service"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "Sitting place too small"
優點： "Cathay Pacific and crews were really good."
缺點： "I suggest no seating reservation online."
優點： "The flight was good"
缺點： "Everything was great"
優點： "Crew and the food"
缺點： "Seating was tight for me a big guy"
缺點： "The crew should be friendlier while they deliver their service."
優點： "Efficient, courteous and early arrival"
優點： "was upgraded to a very comfortable flat bed seat been a very long while a cx flight was on time"
缺點： "food quality and entertainment system choices are poor - flight attendants constantly on the pa for meaningless messages that given in languages"
優點： "Crew was helpful but 1 crew forgot my dinner drink which was a hot tea drink."
缺點： "Maybe write down who ordered drinks while serving dinner tray.. if there were turbulence the crew can go back to that list then setve it when seat belt sign is off."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Food choices were great"
缺點： "flight was super bumpy but not the pilot's fault"
缺點： "Delayed without notice."
優點： "SMS Informing new schedule of the flight"
缺點： "Please change the food"
優點： "Friendly service on time flight"
缺點： "Boarding for premium economy had no special boarding. We were forced to stay in a long long line even though we paid almost double the fair with premium economy. All our other flights we got earlier boarding. There was no explanation given when I asked"
優點： "The upgraded seat to business class."
缺點： "Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."
優點： "Flight was not delayed"
缺點： "Economy seating needs more leg room. Carry on baggage weight is just 15 lbs."
優點： "their korean movies"
缺點： "they have worst coordination between airline crew and airport personnel who is in charge with services taking care for the handicap they forgot to board my aunt so i had to help my aunt board then the crew informed me i am not allowed to bring her in the plane and leave the wheelchair in the tube i had to bring her in the plane since my aunt was anxious other people in wheelchair was already brought in and she was left behind"
優點： "More leg room"
缺點： "Flight is an hour delayed ☹️. I don’t like the fact that u can’t choose ur own seat online"
優點： "I always flew Cathy ...... since then .....the snack are always noodle and no other alternative ......."
缺點： "may be some bread .... cookies ....... chips ...... and fruit"
缺點： "Unhealthy meals and snacks.,unappetizing,used plastics. Not enough bathroom supplies for international flight. Landed in JFK instead of newark"
優點： "Nothing I like about this airline. Boarding is a mess. The food sucks. The flight attendants are just ok. I don’t plan to use this airline again."
缺點： "Nothing I like about this airline. Boarding is a mess. The food sucks. The flight attendants are just ok. I don’t plan to use this airline again."
優點： "The flight crew showed great hospitality and quality service. Leg room was amazing and the food too. I recommend this flight to those going to and from Manila. Make sure to find a stopover that's less than 3 hours long if you have a connecting flight for example from SFO- Hong Kong to Manila"
缺點： "I believe the entertainment could be better. Other than that the flight is legitimate.."
優點： "Cathay is usually a solid airline to fly with. It’s comfortable even in economy and the staff is pleasant and usually efficient."
缺點： "The delayed boarding process and the bottleneck once people were boarding didn’t allow for the flight to depart on time."
優點： "Had a nice meal, 2 hours 20 min flight. very nice"
缺點： "Poor inflight service"
優點： "Print customer service and polite staff"
缺點： "Limited wheelchair availability"
缺點： "Flight to Hongkong arrived late in Hongkong hence had to stay extra 31/2 hours in Honking to wait for the next flight to New York!"
優點： "Food is ok."
缺點： "Washrooms are small and dirty."
缺點： "The rush at lay over to get to the next plane. No time even for just a cigarette, before the long flight to NYC."
優點： "The crew is always very polite and professional."
缺點： "I fly every two months and have to watch the same movies over and over. There should be a more frequent change. I just can't handle airplane food...........even if its Italian or American, it still tastes Asian."
優點： "Friendly crew and pilot. Smooth take off and landing."
優點： "I like the snacks offered"
缺點： "Great crew we got a soft landing"
優點： "Clean plane"
缺點： "Seat won't recline"
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "Seat is comfortable."
缺點： "Very nice airplane. Ride is comfortable. Processing in immigration is very fast. In 30min you are in the parking lot already."
缺點： "Seats need better padding"
優點： "Yes, crew was friendly, efficient, & helpful."
優點： "The technical aspects of the flight were fine. Boarding, the flight, and the aircraft. Very nice plane."
缺點： "The crew was not very friendly and it didn’t seem like there were enough staf for such a large plane. It took a long time to get our first meal, and the food was terrible in comparison to other flights, even other China air flights we’ve been on. We could not understand the English announcements as she was not a fluent speaker. I would probabalynavoid flying with China air again."
優點： "crew was efficient, the taipei to ontario leg is more comfortable than taipei manila which has a linger leg room"
缺點： "improve food with better choices"
優點： "Games to play behind the seats are good,,,they seats are a little tight..."
缺點： "just an ok trip"
優點： "Good service food was okay for a short trip"
缺點： "No comments"
優點： "Crew was okay. Food was the worse ever. Middle comfort on seats"
缺點： "If the food was suitable for human being"
缺點： "Flight was delayed but no reason was given or announced."
優點： "crew is OK, Seat is never comfortable for long ride."
缺點： "there is no room for improvement because of limited space."
優點： "The flight"
缺點： "Nothing everything was good"
缺點： "Good news they have a MENU for the people"
優點： "I like the new plane airbus A350-900. It was quite and very little turbulence"
優點： "The Flight was awesome in all aspects, And the Seats were exceptionally comfortable"
缺點： "My luggage was damaged in both directions."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Excellent customer service"
缺點： "15-20min delay to board"
優點： "Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!"
缺點： "As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring."
優點： "Entertainment was very good. Lots of movie selections."
缺點： "Only serving tea and coffee for breakfast."
優點： "Flight quicker than I thought... Which we loved"
缺點： "Custom exit procedures"
優點： "Transfer is excellent."
缺點： "Flight delays"
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Friendliness, courteousness & hospitslity of the entire crew."
缺點： "I did not understsnd the reason for the delay. It did not bother me though."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "It’s takes s long time checking in due to long lines."
缺點： "Sits are too small and wish better choices for the food they serve."
優點： "China Irline crew and staff have the painful boarding and check-in process to a science: impressively organized which makes check-in and boarding such a breath."
缺點： "Comfort I have long legs..."
優點： "People were friendly and courteous very attentive"
缺點： "The plane was new and clean very nice"
優點： "Everything went fine"
缺點： "None. Business is good!"
優點： "not too many passengers"
缺點： "Staff were on a hurry with serving food - reckless"
優點： "China air delivers on price and has new aircraft. I love flying China airlines they do a great job with small layover time"
優點： "Comfortable flight, decent seat size, decent leg space, lots of movie and TV options"
缺點： "Outdated entertainment system on a330, food is lackluster, overhead bins in a330 can be a little hard to reach. Maybe not an issue on newer planes? Tight aisles. Leg space could be a little bit better. Non adjustable headrest (height wise). Poor boarding procedures at manila but that's a given"
The crew is good, but the flight delayed and there is two passengers keep talking during the flight
I don’t fly also same as previous no refund even it’s airlines or agency mistake
I don’t travel I need my ticket back until now am with so many communication daily to get my refund
優點： "I was not accepted by the airline and I didn't get any assistance aside from getting out of the airport. Tried calling and all they can say is we cannot do anything"
缺點： "Travellers should be informed about the restrictions and guided on what should be done."
優點： "Nothing. It's cheap and really not because you pay for everything extra."
缺點： "Rude customer service. Baggage cost more than the flight."
優點： "The flight was okay, service was okay."
缺點： "Could be better if the departure was on time rather than delaying too much without clear explanation."
優點： "Our seats were comfortable and the landing was smooth"
缺點： "All food and drink had to be paid for -even water!"
缺點： "For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result."
優點： "The new seats are good. I didn't get any back pain."
缺點： "Not much."
優點： "Quick turnaround."
缺點： "The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley."
缺點： "Luggage check-in weighs luggage 22 kilos more than its actual weight and I was asked to pay almost RM650 ~ ($170), when I was asked to recheck they had to pull my luggage back and that took almost 40 minutes to later know that they made a huge mistake! 20 minutes to the boarding time I got confirmation that my luggage weights are correct and given a boarding pass to gate P11. walked to gate P11 and saw no one there, and there were no signs of what was happening, I checked Kayak app then I noticed that they changed the gate to L10 which is a totally different building ( 16 minutes before gate closure ), I had to run the whole airport to go to gate L10. not to mention that flight was delayed by a good 1 hour!"
優點： "We arrived safe"
缺點： "Left large with no explanation. Uncomfortable. No entertainment or free food. I mean none"
優點： "very on time"
缺點： "chair abit small"
缺點： "Flight delayed 2hrs"
缺點： "They are very strict about the weight of your luggage and will not budge on the overage charge. They serve fish for breakfast...gross."
優點： "Assistance in check in"
缺點： "After early boarding still wait like 30 min plus seating in plane"
缺點： "In flight food is available for cash in Malasian ringgit only, which makes it unavailable for those international passengers leaving Malaysia who get rid of local currency on their way out of country"
缺點： "The flight delayed for 6 hours and when we make inquiry they keep saying will update soon. On top of that, after informing that I'm vegetarian they still insisted me to take kfc. Ended up having wedges and bun."
優點： "convenient flight times"
缺點： "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
優點： "Avoid this shitty airline since it’s NEVER EVER on time!"
缺點： "ALWAYS ALWAYS ALWAYS ALWAYS LATE Aaaarrrggghhhh!"
缺點： "The flight was damn cold and freezing"
缺點： "No water is provided on board"
優點： "The food is shockingly decent. Yeah you have to pay cash and it’s not convenient, but the food is edible and there is lots of variety."
缺點： "AirAsia sucks balls. Or at least, it was fine leaving Singapore, but returning from a crappy small town airport to it was a fraudulent nightmare. We were told to check in online and add baggage at least two days before flying to avoid excessive baggage fees. So we paid them the first time, no problem. But AirAsias website is clearly coded by bricks with fingers. Because 6,5,4, and 3 days prior, it says such service is unavailable. Okay, we’ll do it at the airport then, it’ll be nice and easy just like at Changi. Only at this crappy subpar excuse for an airport, they live by no rules and want to charge $300USD - more than double what was charged at Changi - for two 20kg bags. 20kg, which my boarding pass and my booking both say we are entitled to, is suddenly 5kg in excess, so they want to screw your American wallet hard, long, and good because even if you had a good time, chances are you will never pass through the half baked gas station that is Langkawi again. Oh yeah and don’t bother paying for the WiFi - they get you good there too - 10mb which is basically a couple jpegs but you won’t get squat anyway. Literally nothing, and then suddenly your puny 10mb has disappeared, along with your money and what’s left of AirAsias credibility."
缺點： "Late flight, not enough announcements"
優點： "Being updated of the status of flight periodically"
缺點： "Airport was crowded. As many other flights were delayed too."
缺點： "The flight was delayed today for half an hour"
優點： "The crew were very pleasant... they were efficient and organised, modern, smart and 'on it' when necessary. I didn't eat as flights were short... no entertainment although they do have Rokki wifi to watch stuff on phones and tablets... I didn't bother though. Boarding was slick... time lost due to late departure was largely recovered in flight... Aircraft was clean and comfortable. Will definitely use as my airline of choice when travelling in the area..."
缺點： "Too hot - needed cooler air"
缺點： "Badly managed check-in queue even for online checked passengers doing bag drop - 3 hours before departure at NAIA 3. There was no announcement from airline staff or anyone for that matter at the gate that the plane will be delayed. Plane departed 2 hours late and sitting in the tarmac with poor cooling inside the plane. Badly managed budget airline."
缺點： "Flight was delayed twice. We missed our connecting flight and the next flight wouldn't be until the next day. Customer service was ridiculously slow."
缺點： "No attention to our needs. I booked a wheelchair for my mom from manila to bkk. No wheelchair was provided from malaysia to bkk. I even push my mom in manila airport coz they said they dont have enough staff. My mom had a stroke and she walked all the way in kuala lumpur. What a lousy airline you have"
優點： "quick check-in and no-nonsense."
缺點： "They were fine."
缺點： "Delay delay"
優點： "New aircraft A320-200 NEO"
缺點： "Flight delay without information. Delay almost 1:45hrs."
缺點： "I was not allowed on board due to absence of a transit visa for HongKong (I had few hours transit there before my next flight back to EU). I am allowed to stay up to 48h in HK airport for transit without any visa, I had to quickly find and purchase the flight ticket to HK with another airlines, with them it was no problem to fly to HK for transit. All other few flights with AirAsia were bad as well. We were refused to get water as a complimentary during a log flight from HK to Manila. Every flight was always delayed up to ~1 h."
優點： "Nothing. Well it's over now and that's wonderful."
缺點： "Asked for an aisle seat was ignored and given the worst seat last row middle seat not enough legroom to have my knees in front of me I'm 5'7 and my seat doesn't go back so the personI fro t of me reclines so I'm forced to rest my head against this jerk because there's nowhere else for it to go. No entertainment everything costs extra and they even tried to say you couldn't bring any of your own food/drink on board. Worst flight ever."
缺點： "Terrible delay and delay without proper settlement to comfort passenger, that's what we so called budget flight but airasia is the most cheapskate ever."
優點： "There was nothing to like. Literally!"
缺點： "Delayed for more than 9 hours, which ruined a complete day of my trip. When inquired from local office, they were clueless and was really rude. We could not do the web checking as there was a error in the site and we ended up paying more than 3 times what we were supposed to pay for baggage."
優點： "The flight itself was ok."
缺點： "Check in staff was extremely rude, and extorted us for RM 20 for checking in 59 minutes before the flight instead of the supposedly required 60 minutes. Their policies are outrageous, arbitrary and not stated anywhere."
優點： "Competitive price, good regional carrier, especially short flights."
缺點： "There were confusion trying to check in before obtaining the boarding pass at the KL airport. After that, everything went well."
缺點： "Everything also must charge, the worst one is even you pay them money they still want to charge extra, seat is the smallest among all airline."
缺點： "I was charged $94 canadian to check one bag that weighed in at 10kg. I honestly thought the man at the desk was joking. After that he sneered at me and suggested that if I had not booked through Kayak and instead through the airline, that it would be a little cheaper. He then pushed me to hand over my credit card so he could charge me. From then on all I have to say is that the planes have no entertainment, no leg room (they are known for the insanely tight seats) and no food. Not even a drop of water was offered unless you pay on board. Interesting...I wonder what they do then with all of the money they took to accept my one bag (it was seriously 10k, I'm a small girl travelling alone there was nothing large about it). All that to say, I wish I could get some money back, I would never have paid so much to check a bag if I had the opportunity to cancel the flight all together. I'm beyond unhappy with my experience."
優點： "it was a very nice and clean plane."
缺點： "They dont give anything complimentary - not even drinks or water!"
優點： "Clean plane"
缺點： "Charged for everything . We paid $1.50 USD for a small cup of tea."
優點： "All god no food"
缺點： "No food"
優點： "It was nice to see a vegetarian option on an in flight menu. The vegetarian curry was nice."
缺點： "We arrived a full 2 hours before our flight, as did many other people. Unfortunately, as they only had 2 people working at the check-in desk, we waited in line for over an hour to get checked in. Everyone was telling the staff that we were all at risk of missing our flight (as we still needed to clear security and immigration), however nothing changed. The girls behind the desk seemed genuinely flustered and sorry about the situation, but unfortunately no one else came to support. We made our flight by the skin of our teeth, but it seems that people in line behind us weren't so lucky."