Flight from Tokyo to Dallas pleasant. One Stewardess offered 1 type of breakfast fried noodles. While another one thought no one approached me but asked if I want noodles or eggs for breakfast. In other words..not same offerings. Upon arrival in Dallas..no wherlchair assistance. Had ro walk from tarmac to terminal, to Immigration, Customs then baggage claim..no help.
缺點： "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
缺點： "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
優點： "The crew was attentive and service was excellent."
缺點： "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
優點： "The crew provided excellent service and the food is really great."
缺點： "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
優點： "Crew very helpful. Seat roomy."
優點： "Very comfortable and nice atmosphere"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Service was excellent and seats were comfortable."
優點： "Nothing to note"
缺點： "Food, could not check in online or preselect seats. Could not upgrade to business class"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
缺點： "food from manila to japan was excellent,food japan to vancouver was not...could only eat half of it"
優點： "Crew very polite, friendly and respectful."
缺點： "Flightsame as"
優點： "Nice leg room and excellent head phones nice crews"
優點： "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
缺點： "None whatsoever."
缺點： "Selections of movies"
優點： "Fast Service , cheerful Members , and positive Vibes all the time."
缺點： "I wasn't able to pre-select my seat."
缺點： "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
優點： "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
優點： "The crew were very polite"
缺點： "No choice of menu and films only very limited choice."
優點： "Seat width, Crew Service,"
缺點： "Web Site Check in is cumbersome"
優點： "The legroom is comfortable for a tall person."
優點： "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
優點： "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
缺點： "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
優點： "Excellent customer service"
優點： "Food, pleasant and helpful flight attendants"
缺點： "Long layovets"
優點： "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
缺點： "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
優點： "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
優點： "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
缺點： "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
優點： "Food, lavatory experience"
缺點： "Small carry and carry on bag"
優點： "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
缺點： "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
優點： "Courteous and helpful crew members and I liked the delicious meal served during our flight."
優點： "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
優點： "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
優點： "That it was comfortable."
優點： "Good staff service and friendly people. The food was good. The flight was on time."
缺點： "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
優點： "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
優點： "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
優點： "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
缺點： "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
優點： "Clean and very good service."
缺點： "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
The Travel agency representative set up my seating boarding wheel chair assist perfect and without flaw. every State of my flight assistance was there and very courteously United Airlines is the perfect flight system and the travel agency BOKETO.com with Mr. Enrique who set up and follow through details Awesome Travel Specialist . We will always work with BOKETO.com and United Airlines all possible air travel hire more workers like Mr. Enrique who keep their word that they will take car of your travel at their very best
Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
優點： "On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA"
缺點： "None so far"
缺點： "My experience overall is fantastic"
優點： "I had 3 seats to myself, and I was able to curl up and get a good 2 hours sleep without being disturbed. Thank you ANA. Crew was lovely and friendly."
缺點： "Well they could have given me a free upgrade but I can live with a row to myself, kidding. When the ticket counter opens the agents stand in front of the podiums and bow and say a greeting (I think it was in Japanese). They need to get their timing better. So not much."
優點： "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
缺點： "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."
優點： "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
缺點： "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
優點： "Crew was good. The food was good quality."
缺點： "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
優點： "Crew was amazing"
缺點： "The boarding"
優點： "The flight was relaxing and the layover in Tokyo was brief and comfortable."
優點： "A taste of Japan food."
優點： "Comfortable seat space and food is great"
優點： "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
缺點： "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."
優點： "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."
缺點： "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."
優點： "Everything was as I paid for. All the planes left on time. No issues."
缺點： "What can you expect in economy?"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"
優點： "Service and crew were good, very kind and accommodating!"
缺點： "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
優點： "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
優點： "The crew are so courteous and helpful."
優點： "Service was excellent. Crew did not accept tip. Food could be better."
優點： "Good service"
缺點： "baggage was broken."
優點： "crew from the check in to airplane very good"
缺點： "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
優點： "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
優點： "They came around often to see if we needed water or anything. Food was good."
缺點： "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
優點： "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
優點： "Everything excellent"
優點： "The leg space of the plane"
缺點： "Some crew hard to understand they English"
缺點： "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "ANA is always on time and the crew is always attentive."
缺點： "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."
優點： "Great layover options. Timely arrivals."
缺點： "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
優點： "Good food and service"
缺點： "Delay too much time"
缺點： "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"
優點： "Very awesome and polite crew. Exact reason why I chose ANA"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
優點： "Excellent crew, comfortable seat, good food"
優點： "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"
優點： "The service crew are excellent and very polite. Definitely like the new window feature."
缺點： "i asked a crew for a drink.. and they refused."
優點： "Excellent food and service"
優點： "The flight attendants are awesome. They are very attentive to your needs."
優點： "We were the first to be there in line in wheelchair yet we were the last to be assisted."
優點： "I like the service and professionalism being showed by all staffs of the ANA airlines and highly recommendable to my relatives and friends who are planning to have a vacation in Japan or in any other places in the world..they are very punctual with the schedules .I was so happy with my experience with ANA Airlines. Thank you very much for the wonderful experience we had."
優點： "Not a single thing. I will be talking to a reporter about this since they are interested in the story"
缺點： "I left 3 hours early from my hotel. This was my first time ever being in the Philippines so I did not fully grasp the amount of traffic. I arrived at the check in counter with 52 minutes to spare and they told me I could not board. The plane wasnt even boarding passengers yet. I even went as far as to say that I would leave my luggage as I had to get on the flight. They did not allow this either. They said that I would need to get on another flight. To add insult to injury they did not credit me with ANY of what I had purchased for my previous flight since I ordered through Kayak. I am 100% dissatisfied with ANA and I am asking kayak to rectify what they have done. I have already emailed ANA upper management and will be taking this to social media, the news, and any other outlet I can find. I had to pay for a hotel, miss 2 days of work and pay for a 700 dollar "premium" seat ticket since that was all they claimed they had. I find that last part funny, since I saw about 12 empty seats on my flight. I am hoping to hear from kayak so they can explain why they do business with a company that clearly does not care about it's customers."
缺點： "Hotel provided was ok but I expected more . The wait to get to the hotel was way too long and people at airport were not helpful. There was no clear instructions on where to wait, who we were to deal with . The directions were misleading."
缺點： "Gate is crowded and no escalator only steps. No clear area for business class and its a fiasco boarding"
缺點： "The flight to Shanghai was delayed and I missed the coincidence, the crew did not explain much, I was rerouted and I arrived with 13 hours delay"
優點： "Great service in business class"
缺點： "Boarding seemed to be chaotic !"
優點： "Good service. Nice crew."
缺點： "No wheel chair service in Shanghai. Bus service to and from the airline is terrible and untimely"
缺點： "Flight was delayed by 4.5 hours but they did not make any announcements on the PA. In fairness, they provided a meal voucher and partial refund o. The spot."
優點： "Business class seats are awesome!! The restrooms are large and super clean throughout the flight!"
缺點： "Boarding was disorganized and rushed and the meals were blah"
優點： "amazing crew and nice boarding"
缺點： "More entertainment choices in music. Easy access to wifi"
優點： "The crew on board was friendly and the trip was smooth."
缺點： "I boarded from the Hongqiao Airport in Shanghai. I was having trouble scanning my passport at the self check in kiosk. I asked one of the nearby China Eastern staff for help and she was very unwilling to help. Eventually, she just told me, very shortly, I was in the wrong place and walked away to continue chatting with her coworkers. It was very rude and unprofessional. However, when I went to the CE help desk the staff member was very helpful and let me know I was in the wrong terminal."
優點： "Great crew, meals were nice, smooth ride."
缺點： "Poor wheel chair services. With Westjet No existing wheel chairs in Vancouver. Had to walk some of the time to gulf cart and no help with bags."
優點： "The price"
缺點： "the boarding process"
優點： "I'm pregnant and the crew was extra helpful"
缺點： "although we prebooked seats when we arrived the morning of our flight we were told the flight was fully booked and we'd have to sit separately. What doesn't make sense is that our tickets were booked together, same confirmation number same family name. Why would they assign seats not seated together? This happened for both flights, luckily, however, they managed to seat us together on our return trip although not the seats we had selected."
缺點： "Making my way to the bathroom during boarding I was instructed to return to my seat simultaneously as the flight attendant nearly pushed me to the ground in haste."
優點： "Though it's delayed, but boarding was efficient."
缺點： "Food was a bit nah. And no IFE on this A330."
優點： "Hospitality is great"
缺點： "Terminal crews in Pudong are not courteous"
優點： "I really like the attention given business class at boarding in manila..they personally take you to the front of the line if boarding has started already..i find this really special."
優點： "Crew is able to smile compared to other Chinese airlines."
缺點： "Passengers on economy are allowed to seat on unoccupied seats with more leg room."
優點： "Food was just okay."
缺點： "The crew was hard to understand and they are a bit rude when asked again. None of them smiled. It was even hot on the plane. The seat was very uncomfortable."
優點： "It was just ok. We landed safely. No entertainment, no food choice, just a safe flight. Crew was nice and spoke English well. However they’re liars. They made multiple promises they didn’t deliver like a vegetarian food choice and bulkhead emergency seat. Better to deny it than to lie."
缺點： "I asked for coffee, the stewardess repeated coffee to me and I got orange juice, which was ok because I like Orange juice too. I speak several languages too and was impressed they spoke English well. I guess it was just being busy and under stress. I was promised a bulkhead emergency seat and not given one. There was a emergency seat open right next to me but it never got on my ticket."
優點： "New planes, on time, staff actually tried hard to accommodate"
缺點： "Western Breakfast wasn't great"
優點： "Crew was very friendly, TV/movies were good, and food was tasty."
優點： "Delay ex Manila was said to be 3 hours but was shortened. Looking at bright side."
缺點： "The reception in Shanghai did not at first permit me to connect on my flight to Rome. If I missed that I have a flight on Monday 11am to Geneva that I would miss. My shortened layover in Shanghai due to Manila delay was still 45 minutes but Inwas being asked to transfer and get another flight through the transfer desk. Luckily After a few minutes in line at the transfer desk, was allowed back on my original flight. However and unfortunately, it was due to another 2 hour delay. arrived Rome 815++ pm ISO 6pm."
優點： "EVERYTHING WAS EXCELLENT"
優點： "Food service flight attendant was great they smile and polite"
優點： "The flights were relatively on time."
缺點： "Service was poor. Food was really bad. No real choices. Only wine or beer. Nothing stronger. Could not get much service I will avoid this airline in the future"
優點： "The staff were always helpful and the flight was flawless."
缺點： "When we were checking in at the China Eastern ticket counter in MANILA, The customer service rep left the counter to talk to the supervisor. She didn't say anything to us until I asked if there was a problem. She explained what the problem was and said everything was ok., but never told us that our flight schedule was changed in Shanghai. We didn't realize until we arrived in Shanghai and they were rushing use to get to the boarding area. We were suppose to have a 10 hour layover. Airline moved our flight up to 10:45 am from 8:00pm. I am 67 years old. My body doesn't want to run anymore. Wasn't happy."
優點： "First their pricing beats all by a significant amount. Crew is great and the airline club is a good size."
優點： "Good customer service and on time flights"
缺點： "Maybe more food options"
優點： "The flight overall was good. The attendants were really friendly and helpful. The food was also good-even smoked salmon! Which was my favorite. There's also free wifi on board, which is helpful"
缺點： "The shanghai airport was horrendous. Everybody at the info counter that I've spoken to was rude to some extend. And I couldn't get internet despite asking various info desk people. Worst experience ever."
缺點： "Delayed flt"
優點： "The staff are pleasant"
缺點： "No updates on d flight sked n cause of delays"
缺點： "a supposed direct flight of 3.5 hrs, took 8 hours to finally arrive... we werent even notified that the plane wouldnt be taking off because of "bad weather" at the destination until being on the plane already for 3 hrs! then after another 2 hours finally took off and a medical emergency with one of the passengers occurs on board! what is more, everywhere else international this airline allows 2 bags each, EXCEPT to the Philippines...and only 20kg at that!! And the ticket price being among the higher ones, why? Learned must ALWAYS CHECK BAGGAGE POLICY before booking!"
優點： "I like most non american flights. Everyone is nicer and accommodating"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "The flight got canceled without advance notice and was aware about it when we checking in at the airport."
優點： "Price was good Seats were comfortable Staff were very polite and multilingual"
缺點： "Notable delay when taxiing Not allowed to use cellphones at all (even with airplane mode), which is a weird rule that caught me off guard. Couldn't read as a result. Entertainment system was very buggy, which made the cellphone rule more frustrating. While they're generous with giving food (got food on a 2.5hr flight), the quality is worse than most Western airlines. They also woke me up two or three times to shift how reclined I was, which hasn't happened to me on any flights in the past. In both legs of my journey, overhead storage bins opened during landing, which was pretty scary. Someone almost got knocked in the head by a huge bag on our arrival."
優點： "The Nanchang ground staff probably shouldn't have boarded us, as we sat on the plane beside the gate for 4 hours before getting the clearance to taxi and take off for Shanghai. Understandably, a number of passengers were stressed by this situation, but the flight crew really handled the stressful situation well and tried their best to communicate with everyone."
缺點： "The two B movies that were played for our 'entertainment' during the wait were awful!"
缺點： "Delayed flights, we missed other flights"
缺點： "The flight goes up and down. Didn't feel safe"
優點： "I feel comfortable and feels like I'm just on a bed ."
缺點： "The stewardess don't know how to speak and understand English well"