ANA is excellent in everything they do
The crew are very polite and attentive, the plane is comfy and clean. The food could have been better. It's not for all people's taste. They should give atleast two meals in a 4-5hr flight, a snack and a meal coz the portions are so little.
優點： "Crew was nice"
缺點： "12:05 am flight back to Lax is good because you can sleep a little then be awake for a good period of time before and after landing which helps promote getting back to normal sooner. Flight got a little chilly whole is was sleeping but otherwise a very good flight."
缺點： "If flight wasn’t delayed."
缺點： "Movie catalog needs to be expanded"
缺點： "Old man next to me couldn’t keep his arm on his side."
優點： "I like the service. I love the food,"
缺點： "Nothing for complaining, everything is good"
優點： "Great planes, very clean toilets, very efficient and extremely polite crew."
缺點： "No paper towels in the bathroom"
優點： "Great crew and comfort for economy class."
缺點： "Food could be better"
優點： "Friendly crew, great movie choices."
缺點： "Not a lot of left space, very full flight."
優點： "Great food"
缺點： "Leg room"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
缺點： "Everything the whole team was great."
優點： "It was alright."
缺點： "Prepare to wake up with neck pain."
優點： "Good service"
缺點： "baggage was broken."
缺點： "Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence."
優點： "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
優點： "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Food was served with metal utensils."
優點： "Customer service and food!"
優點： "Enough room for relax, I love this one"
優點： "My flight was really comfortable, thanks"
缺點： "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
優點： "Great service. Crew are kind and friendly!"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
缺點： "Food was disappointing for business class ticket. Seats did not recline all of the way."
優點： "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
缺點： "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Very pleasant. I upgraded to economy plus so that was a bonus."
優點： "Whenever given the choice, I choose United flights operated by ANA over thiose operated by United because the ANA planes are generally newer, cleaner, have far superior on board entertainment (important for 12 hour flights) food is better and crew is more responsive/ solicitous."
優點： "Nice new plane"
缺點： "Delayed boarding"
優點： "Very nice flight. The plane was in great shape and the stewardesses were very nice."
優點： "Was able to request a gluten-free meal for the flight"
優點： "I liked that the flight was on time. The plane was nice too, nicer than most other airlines. The seats were roomy enough, as good as economy can be. Food was one of the best. The movies were pretty new which is always a plus. The crew was awesome. I get motion sickness whenever I ride anything, be it planes, buses, trains or boats, and the fact that the flight attendants kept checking on me put my mind at ease."
缺點： "There was a smell of old sweat odor from the seats, maybe table. Plus my table was still wet when I opened it. So that was kind of gross."
優點： "Good service."
缺點： "Flight was congested."
優點： "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
缺點： "I disliked that the seating did not have its own personal air. At times I would get hot."
優點： "I really like the technology in the plain and all of service , crew are so nice everyone had a real smile"
缺點： "Space of the seat are too tiny also a place to have some food"
優點： "Flight crew were amazing! Very hospitable and attentive."
缺點： "WiFi was not very good. Connection was very slow and they charge $20 per 100 MB used (instead of one flat fee)."
優點： "Everyone was super polite"
優點： "Need to step it up with the food, don't have time for shitty service this day and age"
缺點： "Getting overcharged on surfboards, shitty food, should have free wifi give me a break"
優點： "I will try and avoid Narita airport, and Ana again. You have to climb a number of stairs with your carry-on off the buses, and then have to go through security again, it's a hassle. I'll prefer the ICN or other airports which are more travel friendly."
缺點： "super crowded, bad food, bad landing."
優點： "Good guidance"
缺點： "There's no boarding zone?"
優點： "Food and service was excellent"
缺點： "Aircraft airconditioning was quite hot."
優點： "The staff were very friendly and efficient."
缺點： "No explanation on how to use entertainment."
優點： "remarkably efficient, outstanding customer service. snacks keep coming as do the beverages. likely the sweetest and most polite staff i have ever met in my life. meals arent great but the desserts are fantastic. (hagen daz ice cream!)"
缺點： "well most planes offer limited space and ana is no exception. but that's just the way it is in economy"
優點： "They were very attentive and proactive."
優點： "Very attentive crew"
優點： "First and only time on an Airbus 380. Amazing to see how such a large bird can leap daintily into the sky without any effort. Wonderful decor. Very pleasant and attentive flight crew."
缺點： "Nothing negative, however was worried that the route might not be economical as such a large capacity plane was virtually empty. On the plus side, had empty seats all around."
缺點： "The food quality was poor."
缺點： "Moré communication about the long delay."
優點： "Boarding went great, much appreciated that they specifically invited elderly passengers for early boarding. Crew was efficient but friendly and attentive."
缺點： "Economy seats aren't so great on any carrier."
優點： "Lounge was great"
缺點： "More space in economy"
優點： "Crew was polite, food ok, wine good"
缺點： "More comfortable seats with a bit more leg room"
缺點： "Board royal silk/biz class first because so they can store their bags first and not have to fight with passengers from exonomy trying to pass them at same time. Very annoying and slows down everyone boarding."
優點： "Crew service were good and kindness between FRA to BKK."
缺點： "On time departure and arrival."
優點： "Boarding process has improved (SYD), the crew were friendly and attentive, my special meal (Indian vegetarian for something different) was quite tasty and even the entertainment options were good."
缺點： "Business class seats on the B747 - unless you’re sitting upright, they are one of the most uncomfortable seats I’ve experienced. TG either need to upgrade the seats on the B747 (very unlikely) or put another aircraft type the BKK-SYD-BKK route."
優點： "Food still up to standard. Better then some flight from Thai Airways."
缺點： "Entertainment system is way too old. Screen is small and very poor quality. The seat is also looked old. Service is below standard. I got my drink after I finish the meal. And don’t even think about refill or coffee. The flight attendants never come back before collecting the tray."
優點： "Means of transportation in Bangkok is well organized and very accessible."
優點： "crew was pleasant."
缺點： "very cramped seats in economy class had to take a bus and walk up the stairs to get to the plane medicocre meal (but it was a short flight)"
優點： "Everything was as usual. Boarding can be improve a bit."
缺點： "This time I found the food was below Thai Airways standard (which was usually good to great)."
缺點： "食物差 設施差"
優點： "We boarded on time, the crew were fantastic...very friendly and helpful. Food was plentiful but the salmon was somewhat dry. There were other options offered. The entertainment system worked but some more recent movies would have been appreciated."
優點： "On time and accommodating of the needs and requests."
缺點： "They forgot to give me my food."
缺點： "Seat don’t recline enough. Sure neck. Entertainment was quite limited. Needs more movie options."
優點： "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
缺點： "Entertainment system and seats are old."
缺點： "Old plane not flat bed and food bad"
優點： "Food served is nice especially the croissants"
優點： "The food was the best airline food for the whole trip. The green curry was very nice, though it would have been better with chicken instead of fishball."
缺點： "The boarding was ridiculous. We had to get off the previous flight so far away from the main terminal, and wait on the tarmac for the driver of the van to come. He was late. Luckily, the Passenger Services Agent was reactive enough to check our boarding gate with her handphone and wrote the gate number on our boarding pass. It was a mad rush from where we alighted from the van to the gate which was at the extreme end of the terminal, coupled with stairs up and down, and carrying our hand luggage. Anybody with a weak heart would have collapsed. What more when we are both senior citizens! The time to change plane was incredibly short. That was a torture. One more hour would have been just right."
缺點： "Customer service was great !"
優點： "I needed to change my flight and they did it at no extra cost."
優點： "Service was great, crew on board were friendly and good entertainment."
缺點： "Was not given my special dietary food at beguinning of flight and was also not received the help I was assuered when flight was delayed."
優點： "Always a pleasant experience on this airline."
缺點： "Lack of individual overhead air vent controls. I am hot natured and have noticed that a lot of Asian airlines do not have this feature. KE is the Worst - Thai is “okay”"
優點： "seats are comfortable, service is mediocre"
缺點： "Boarding in Brussels is always a hassle. The plane is never ready for boarding and one has to wait long time to access the plane. They start boarding but do not open the doors of the plane so everybody has to wait long in the tunnel to access the plane. It would be better not to start boarding."
優點： "OK, so it's a plane, and I'm in economy. Still, the crew makes you believe they're actually glad you're on board, and the amenities are quite good for economy travel. No complaints."
缺點： "3 hour delay made it difficult to be thrilled about anything"
優點： "Flight overall was pretty good. Flight crew were very helpful!"
缺點： "Need to have new movies. What they have on board are movies that dates back years ago and I have seen already!"
缺點： "I didn't have enough time to make my connection in Bangkok. I had to clear customs, collect my luggage, check my luggage back in and go back through security. I only made my next flight because I walked to the front of the line and cut in front of about 20 people. It was very stressful."
優點： "Business class on this short haul flight was fantastic, but sadly I don’t think this is the normal route it will take as I think they were testing it. If you can get one of these on long haul they are a very nice plane, individual compartments and some very modern touches. Windows darken without blinds, loads of space in your compartment and food was good even as just a snack."
缺點： "I can’t think of anything I didn’t like and if Thai Air have these rolling out for long haul I’ll definitely look at them against"
缺點： "The air in the cabin was too cold during the first hour of the flight. Obviously many passengers were not comfortable and asking for blankets. Later, the crew must had adjusted the temperature and it was basically steaming hot because the it was only hot air blowing out from centralized air system. I would say, very uncomfortable during the entire flight from Bangkok to Manila."
優點： "Staff was courteous and accommodating. 747 is still one of the best planes out there, quiet, powerful, and lands softly."
缺點： "Seats in business do not fully recline, which is hard to sleep on. Also the seats are very hard and uncomfortable for business. Not much padding to sleep on."
優點： "I always fly Thai airways between Bangkok and Phuket. They are always on time, consummate professionals, and over all, a great experience. Very happy I was able to check my luggage through to my international destination! Thank you Thai airways!"
優點： "It was only a short flight, but Thai Airways provided full service."
缺點： "Nothing too much"
優點： "Excellent service"
優點： "Knowledgeable and attentive staff who all have some experience with English. Great food and entertainment with plenty of options (just remember to select your meal choice online 48hrs+ before departure). To top it off you are supplied with a clean blanket and a pillow to insure your comfort."
缺點： "You just can never seem to get completely comfortable particularly when trying to sleep, but that is the same on most planes."
優點： "The service was very good. Friendly cabin crew & smooth take off & landing."
優點： "Organized polite people"
缺點： "The music they play for the last hour of the flight is loud and extremely annoying."
優點： "First class airline"
缺點： "decor inside plane looked a little dated"
優點： "Flight was ok, apart from being late, flight attendants were nice telling me where to go once I'd got my luggage"
缺點： "My 1-hour flight was delayed about 45 mins, and I had a 'connecting' flight in Bangkok. Made it just in time but I literally had to sprint to the gate to make it. Though that speaks more about the inefficient Bangkok airport"
優點： "Nice modern plane. Toilets kept clean by staff"
缺點： "Kosher meals very poor"
優點： "Great service"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Upgraded to premium economy."
優點： "CX759 - Attitude of the flight attendants is very good, it's worthy of appreciation."
缺點： "CX650 - I hope that the flight attendant can have a little more smile and patience. Thank you."
缺點： "Extremely poor entertainment system - mostly old movies. No Bollywood movies"
缺點： "Arriving on time"
優點： "Cathay Pacific always has courteous and caring crew. From the pilot to the attendants everyone enjoys their jobs and it shows in the amount of care and effort they put into ensuring that everyone has an exceptional flight."
缺點： "not much choices in the movie selection"
優點： "All no!"
缺點： "Seats are too close!"
優點： "The seats are fairly comfortable, and the service was great."
缺點： "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
優點： "Excellent crew"
缺點： "It was nice experience"
優點： "Good meal and serve more food"
缺點： "Line up to the plane shouldbe in short time"
優點： "Lie-flat seat in usiness class in the most comfortable seat I have ever sat in—on or off a plane. Cathay service is remarkably good and caring, but not intrusive."
缺點： "Dinner entrees not as good as last Flights with Cathay, but dim sum for breakfast was excellent."
缺點： "Not sure why we left and arrived so late, but it was annoying to miss the last flight out of Vancouver to my destination and have to find a hotel and stay the night. I guess lesson learned on expecting flights to always be on schedule. Sometimes things happen and they’re not."
優點： "The crew is amazing. Particularly the FA in our section was amazing."
缺點： "No outlet charging for smartphone. Only USB charging was available."
缺點： "The check in counter service is terrible. Very unprofessional with terrible attitude. Can not pronounce the gate number clearly. After I clear up with him, he started gossiping with his colleague as it was my fault for not comprehending his English. How did Cathay Pacific become this way?"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "We had a traumatic and abysmal experience for the trip. The flights were delayed, cancelled, wrongly rearranged and we had to run through the airports with no sleep, no food and no clear flight confirmations with minimal to no help from the Cathay Pacific staff."
缺點： "Helpful ground staff with information about next flight arrangements and better telephone helpline staff."
優點： "Our flight was delayed 45 in Chicago due to ice on the wings. Then about 10 mins of holding to land. With a 90 min lay over, unboarding and reboarding was rushed......but Cathay and security did their best I feel, It was only a 90 min flight and I didn't eat or watch a movie."
缺點： "Again, being 6-4, I struggle with comfort and after having no time to rest while switching planes, I was exhausted when I arrived in Manila."
優點： "Disciplined, timeliness."
優點： "Inflight crew"
缺點： "There was no wheelchair assistance for one of us ,while the other had.we we're told there was no staff to help with wheelchair! The inflight entertainment options are very poor when compared to Singapore and Emirates."
優點： "Smooth easy ride and great business class lounges."
缺點： "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."
優點： "Flight and service were excellent on all accounts including food."
缺點： "Boarding was not organized in Hong Kong. Passengers were not called in groups, and therefore, an unorganized line formed between seats. Staff did not clearly tell passengers when boarding was taking place, and where to form lines. I was very surprised."
優點： "Cup noodles and snacks available throughout the flight."
缺點： "Chicken curry ran out by the time I got served. I don’t really eat beef so I chose pasta, but the pasta was not substantial because it was just pasta noodles and sauce- no veges or anything with it. So I ate some cup noodles but that’s also more carbs. So no protein was available for my diet."
缺點： "They don’t offer enough food on a long flight"
優點： "I love the food, service and comfort I want make sure to fly with Cathay Pacific in my future flights. It’s all excellent! And I will probably recommend it to my family and friends."
優點： "Everything. Great staff, punctual departing yimes, good communications. I have taken many airlines and this is the best if not one of the best. Keep up the great work. Only suggestion I would say is showing what types of foods offered as special meals, menu i mean."
優點： "Everyone that was part of the Cathay Pacific team was so friendly and helpful. They were very accommodating and quick to assist me outside the typical meal and drink service times. I flew economy and the seats were fairly comfortable. There were plenty of new films to choose from for entertainment as well."
缺點： "the person in front of me just laid down his seat for almost entire flight which made me to have no rooms people are switching seats without letting flight attendants to know. This is not fair for other customers"
優點： "Absolutely nothing"
缺點： "That they continuously made mistakes and wasted my time and money. Let alone no sleep and carrying everything to 3 different terminals not completing my trip on any of them. Now I’m spending Valentine’s Day alone in a hotel in Hong Kong instead of meeting my gfs family and sleeping with her the first time in Manila."
優點： "Great flight. Smooth, on time, good service."
缺點： "I wished the attendants offer more water without asking during the long flight. I had to ask several times."
優點： "The vegetarian/vegan meals were very good for airline food. There was a great selection of entertainment options."
缺點： "One of the flight attendants who was assigned to my section, her name was Rain, was incredibly rude. Every time I asked her for a glass of water, she would sigh heavily and tell me to wait. Eventually, she stopped serving me all together and I needed to leave my seat and ask other crew members to serve my food. She was completely unprofessional and she made it clear she didn't like me, despite the fact that I was always going out of my way to be courteous. At one point, she walked down the aisle and stepped directly onto my foot, which was NOT in the aisle but under the seat in front of me. She didn't even acknowledge that she had stepped on my foot and kept walking. For a 14-hour flight, I was really bothered by her lack of professionalism. I will have to think twice before I book Cathay Pacific again."
優點： "Good service"
缺點： "Seat is hard to adjust."
優點： "Service is good."
缺點： "Wash rooms are limited"
缺點： "Would have liked to have been offered a beverage more often"
缺點： "Flight arrived in LA 30 minutes late. Then had to wait another 30 minutes for a gate to open. All in all, the flight arrived 1 hr late which is very inconvenient and annoying. And the crew isn't has friendly. The boarding time in Hong Kong took a very long time"
優點： "Good service."
缺點： "Plane was old but clean."
優點： "Excellent crew and nothing to complain apart from the economy seats being a bit stiff."
優點： "The tv had decent selection. Crew were nice. Priced good"
缺點： "Boarding is chaotic, after standing in line then they call for other rows and my place in line didn't matter it was a free for all rushing to get in line. No water.....they took my water and have high blood pressure so need water and they don't give enough. Food is mediocre"
優點： "Short trip"
缺點： "No leg room"
優點： "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
缺點： "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
缺點： "Entertainment needed"
缺點： "To simply find how much weight I’m allowed in every section of the flight. Also I couldn’t check in online with ELAL maybe because the ticket was a Hong Kong Airlines ticket operated by ELAL"
缺點： "A crew member gave my boyfriends seat to someone else without asking us."
缺點： "Tight seats, very hot on entry"
優點： "Great customer service, checking in went fairly quickly."
缺點： "Like other airlines, seats are too close together.. Choice of movies was limited."
缺點： "More water cooler temperatures and more information about 45 minute delay on tarmac. And let people pee if you are just sitting."
優點： "Boarding was disorganized, the seating was cramped (I'm 6'2"), the lunch was mediocre, and the guy sitting next to me smelled funny. We took off on time and we landed on time. In other words it was a five-star experience, as good as it gets in modern-day air travel!"
缺點： "Will never fly Hong Kong airlines again. Lost all luggage. 2nd day at Intercontinential hotel without clothes!!!!! This is unacceptable. What compensation for this horrible inconvenience? Please call me at +1-541-980-6101 and let me know. This was my daughter's birthday present, Hong Kong destroyed"
優點： "Quick flight"
缺點： "Tv screen wasn’t working properly"
優點： "Priority luggage pick up"
缺點： "Additional food options"
優點： "crew very good as they accommodated every request quickly"
優點： "Price is great"
缺點： "Short staff make hard too ask any service,even cup of coffee.where is service call button?"
優點： "upgraded to business class. the seat was super comfortable. the food is excellent... for on flight. stewardesses were very friendly and helpful."
缺點： "more upgrade for loyal travelers."
優點： "all good"
缺點： "change up the movie selection... same as i had a few months ago"
優點： "Seat is spacious."
缺點： "Had a very difficult time check-in online because HK Airline website didn’t work."
缺點： "The food was not too great and the drink was warm. The seats were good and I enjoyed the comfort the attendants gave us."
優點： "Pretty typical domestic flight, nothing spectacular"
缺點： "Nothing noteworthy to complain about."
優點： "the crew members from LA to HK were the worst i ever met, very lazy to move when you requesting something to drink or eat, the food were terrible also, the crew members and food were great between Taiwean and HK"
缺點： "seemed like their short haul crew were much better than long haul crew"
優點： "Departure and arrival time are good"
缺點： "Adding a leg rest would be better"
優點： "A Two seater row"
缺點： "Eggs sandwich offer for breakfast rather eggs with hotdog which contains pork"
優點： "Vegetarian food is good"
缺點： "Boarding bad. Plane delay and crew did not get right gate change+ boarding time change information and yo-yoing the passengers!"
優點： "You have earned a customer for life. The crew was fantastic, the plane was very new, and the entire process was easy. The fare was super cheap and a great value. Keep up the great work!"
優點： "It was fine"
缺點： "The plane wasn't as new as the one on the way over and it would've been nice to have a bigger selection of movies. Also, they ran out of one of the meal options twice and the second vegetarian meal wasn't that great."
缺點： "Enhance the choice of movies/entertainment"
優點： "Crews inflight service"
缺點： "Unorganized of check in counters, on-line check in luggage drop waiting in the same line as others who needs check in, making waiting in line much longer for on line check in one"
缺點： "Inexperienced (or incompetent) behind the counter in checking people in and unaccommodating towards guest. Spent an hr and a half checking in 4 people, had asked me what I wanted to do for a name discrempancy (Will vs William) on my travel docs (fix it! I'm going to fly today!), and no wheel chair assistance after already requesting for it a week before."
優點： "Not too many people"
缺點： "The plane is very old. I thought it would be a new plane. I did not eat the food because the flight is short and the leg room on this plane is too close. Not like airbus 350"
優點： "HK to Bangkok (same airline) was really different: enough room, good entertainment system, but still good crew. (Food was just a snack. But bags didn't make the exchange in time."
優點： "Check-in process was smooth. Boarding process was effortless. Price is very competitive."
缺點： "Ordered special meal (Low-salt meal) the food was mediocre for both to and from LAX-HKG. Lavatory conditions needed improvement ( floor of lavatory was wet most of the time during both journeys, some lavatories were closed without apparent reasons)."
缺點： "It is a conveniomal airline tailored for travellers seeking cheap tickets. Low expectations, and it was just it."
缺點： "The A330 used on the HKG-NRT route was a bit old and out dated."
優點： "They serve food on a 90 minute flight."
優點： "The flight attendants were very nice and professional. Even though the flight was delayed the attendants at the gate do a very nice job."
優點： "Food was plenty...but no coffee."
缺點： "It was delayed for over an hour!"
優點： "The chocolate & Orange dessert was very good."
缺點： "Crying babies but hey it’s life."
優點： "Good value for the price paid. Entertainment selection was extensive. I was happy that my luggage was not lost in the transfer between airlines/planes during my long layover."
缺點： "Flight attendants could have come around more often. They served a mid-flight snack/meal but never came around to collect the trash."
優點： "Great crew!"
缺點： "Airplane food....again, simple is better"
優點： "Comfortable seats. Departed on time and arrived on time."
缺點： "Staff was efficient, but not really friendly. The use of iPads to watch movies was a bit odd but at least they had something. No in flight map."
優點： "The staff at every level are wonderful. check in, lounge staff, gate and flight crew."
缺點： "Flight was delayed 45 minutes but really not the airlines fault. Upon arrive in Shanghai we taxied for 30 minutes to get to a gate. Seemed to go in circles."
優點： "Friendly staff, clean cabin, pleasant food, free entertainment."
缺點： "After passing through airport security I purchased a large bottle of water for my 12 1/2 hour nonstop flight. When I reached my gate to board my flight I was told by a Hong Kong Airline employee that I could not bring water, WATER, on board the plane."
缺點： "The aircraft Hong Kong Airlies uses on this route is a joke. The business class is worse than economy class on other flights. Everything is dated, there is not much left of seat upholstering after 20 years without any updates and the headrest sits at a hight where my shoulder is - with no chance of adjusting it. I left the 5 hour flight with backpain and the resolution to NEVER AGAIN fly with Hong Kong Airlines."
優點： "Decent plane"
缺點： "Lots of delays"
優點： "Lots of leg space and good TV options (just like the previous leg). I liked the ham pastry a lot."
優點： "The food was really good, the planes were clean, the flight staff were professional and friendly. The flight went smoothly."
優點： "30 mins early arrived..."
優點： "The plane was comfortable and roomy. I also enjoyed the entertainment aviation. It made the flight go by very quickly."
優點： "Good size seats, treated well."
缺點： "We were given the wrong information as for as needing a Visa for China..... Out of a lot of money....."
Just to be expected on a budget airline. Since all the flights were either late on the evening it would help to offer some food for purchase Since you tourists cannot buy decent food withoit local vaccination record in hong Kong this would really to help Using phone to submit electronic data is great but for the elderly this is a hassle
Flight cancelled without notidication, had to book an emergency replacement flight at the counter
缺點： "We should have been allowed to sit near our family (wives). There was empty row but they wanted to charge us to move up. Ridiculous!!"
優點： "Absolutely nothing"
缺點： "The flight took forever to land. Pilot said prepare for descent and we stayed in the air for another forty minutes. The air smelled awful. One of the worst flights I’ve ever taken."
優點： "I was able to purchase extended seat room for a reasonable price."
缺點： "No free drinks or entertainment or anything to help pass the flight time."
缺點： "Staff at check-in counter were not helpful. They were there and they weren't. We were there at the front while two of the counters were ready but didn't call us up. They were chatting with each other instead. We I asked them are they ready to work, she ask me where was I heading. What is the difference?"
優點： "Comfortable seat in emergency exit row!!"
優點： "HK Express compensated for delay"
缺點： "Fight was delayed 2 hours"
缺點： "Terrible attitude from the staff"
缺點： "Sat on runway 2 hours and then bags delayed 1 hour"
缺點： "They didn’t offer any thing to drink, complimentary"
優點： "Price was good and HK to Tokyo times were good"
缺點： "No entertainment on 5 hour flight"
優點： "Nothing in particular."
缺點： "They don't tell you that 1) you aend up paying more than other airlines charge by the time you add various 'extras'; and 2) you have to go through immigration because they are in another terminal. This means two hours of work, plus I missed my flight because I didn't have 3 hrs. They said my fault."
優點： "Good price to go HK to Tokyo"
缺點： "Flight attendant woke up a baby to tell passenger something and then baby cried for next hour No water unless you pay for it"
優點： "The crew was very nice, seats comfortable and the airline seemed well run for a discount carrier."
優點： "Easy flight, nice crew"
缺點： "Budget airline. Have to buy drinks. Space between seats is tight. Spend the money for the seat with more leg room if you are average height or taller"
缺點： "IS THIS A WAY TO RUN AN AIRLINE? WHAT A BLANKING JOKE! People should notify Ralph Nader & PUT in a LAW or a LEGAL INSTRUMENT that MANDATES compensation to “We the People”, the consumers, the citizens, the customers, man. IF a flight leaves 1-15 minutes late = okay BUT IF a flight leaves > than"
優點： "The web specials for prices"
缺點： "At least provide water to guests."
缺點： "Service from the crew could have been better. This crew was not hospitable and we had to ask multiple times for our requests."
優點： "I wasn’t able to get the flight and the booking agent never amended this despite 2 weeks of emails and phone calls"
缺點： "Lastminute.com could have answered my emails"
優點： "Service was fine. Charged 50 usd for 21kg checked baggage. Food and beverage was not complimentary during flight."
缺點： "Fine experience. Stuck next to obese traveler that forced me to lean into the aisle. My bad luck, not the airlines fault."
優點： "Friendly crew and very organized"
缺點： "Wish we didn’t have to buy water and entertainment lacked for a flight this long."
缺點： "Made me do a ticket change because I used the first initial and not the full name for my middle name. Been flying 30 years and this is the first time I have had a problem. Won't take these bargain airlines again. It was my first time taking one. Same with my 6 year old's ticket as well."
優點： "Price was good."
缺點： "Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in."
缺點： "Although it was one e-ticket, I was surprised that HK express could not forward my luggage to my final destination. This almost caused me to miss my connection and caused me to pay twice for my extra luggage (which accumulated to a significant amount)"
優點： "Easy boarding, and slept the flight."
缺點： "It was the hidden prices after booking that ticked me off. Charged for seat after paying airfare, charged for any checked baggage, no in flight service without charge, and you arrive so late to HK you have to Bus or Taxi in. Not worth it."
優點： "It was a short flight."
缺點： "Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth."
優點： "I love when they have great deals on airfare. The late night flight works well for me."
缺點： "Wish the air cooler was stronger and that water was served during the trip."
缺點： "Budge airline, uncomfortable seats"
優點： "Not much"
缺點： "Crew, plane, food wasn’t complementary and if you want to buy it you will be very disappointed."
優點： "Price is good"
缺點： "No entertainment, no water"
優點： "I'm glad it was only a three hour flight"
缺點： "I connected from a Cathay Dragon flight onto an HK Express flight to Jeju. At the transfer desk, the ground agent told me I would have to leave and reenter the restricted area despite having no checked luggage. Knowing it can't be right, I checked in on my phone and went through the normal transfer process in HKIA. It was a 0215 flight from the midfield concourse. The last automated passenger carrier left at 0100. After which, passengers would have to rely on sporadic bus services. The captain announced 'cabin crew, prepare for landing' 45 minutes before landing. That woke everyone up and it was not ideal. All the flights I have been on announced landing when the plane was at base leg."
優點： "Cheap service out of Hong Kong"
缺點： "Lack of seat pitch"
缺點： "網上已check in,但到登機閘門要排完一邊對資料，再排另一 邊查証件，比較愚弄人"
缺點： "Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience."
優點： "Great job"
缺點： "Small seats"
優點： "Professional staff"
缺點： "I did not like that there was no food or snacks given for the flight. Also did not like I had to pay for a drink of water."
優點： "Quick flight between HK & DaNang on time both directions. Convenient flight schedule. Smooth flight. Crew was friendly."
缺點： "Had to purchase food, beverages but wasn’t really necessary due to short duration of flight"
缺點： "Could not contact service team even Hong Kong office. They just sent email to let us know the delay, but nothing at all"
缺點： "Seats were very very uncomfortable"
缺點： "The light was delayed and we arrived in Chiang Mai at 11pm. We got penalty of late rental car pick up. And our hotel is a yoga resort so it a far in the mountain. We arrived at the resort at 2am and we had to wake everybody up and the driving was dangerous without street lights."
優點： "We landed safely and the crew were polite"
缺點： "Late on the way to Da Nang and very late on the way back (flight back to HK was a Hong Kong Express plane). Budget airlines are just not worth it at HKIA - your flights lands and takes off so far from the terminal, you are transferred by bus! No in flight entertainment- although not an issue on such a short flight."