Cathay Pacific, 長榮航空和香港航空都已經豁免了從香港到台北 臺灣桃園國際機場的機票更改或取消手續費。請在他們的預訂網站上再次確認相關條款與政策。
從香港出發，長榮航空、中華航空及Cathay Pacific經常提供飛往台北 臺灣桃園國際機場的航班。
優點： "Flight perfectly on time. Crew not too friendly (Chinese style), but attentive and helpful."
缺點： "On this B777-300, the large Economy Premium is not quite up to the standard of other airlines flying the same model. The tray table, stored in the arm-rest on all rows, is tiny, and opens only a few inches, not enough for pregnant women or gentlemen with some mid-section padding. I could not use it at all, and had to balance my meals on my knees. Besides, when the passenger in front reclines his/her seat, the seat invades totally the space of the passenger in the back. I felt the passenger was resting on my lap. Forget using a laptop, or even reading a book: just watch your screen, a couple inches from your nose. Good for short-sighted people only! I tried EVA and was disappointed. I'll go back to my preferred airline, Vietnam Airlines."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Crew and seat."
缺點： "Larger seat."
優點： "Crew was amazing. Plane was incredibly clean, including bathrooms. Pilots flew smoothly."
缺點： "Need a few more movies and music. Breakfast options could be better."
缺點： "Snack wasn’t offered even though it was on the menu"
優點： "Nice crew, food was not bad. Decent legroom even in the cheap seats in back"
缺點： "Check in was disorganized. Bad or no communications from ground staff."
優點： "Takeoff and landing were smooth. Crew was friendly."
缺點： "The plane was small and no entertainment unit installed."
缺點： "Keep it up"
優點： "I was late for my flight and the crew got me on standby for the next flight. No charges and no charge for checked bag. Exceptional customer service."
缺點： "The stewardesses could carry more smile when serving, a bit cold."
優點： "Self-service crackers, drinks."
缺點： "Self-selecting seat system is confusing and needs to be improved."
優點： "How much are you going to pay me?"
缺點： "F seriously my time is valuable"
優點： "Bathrooms are clean. They gave you some bread and snack and water for a 2 hr ride."
缺點： "Food was cold - maybe can do room temperature but happy they feed you."
優點： "I got there. Seemed like no one cared about doing a good job"
缺點： "Really should tell passengers that you are having problems due to weather. Should avoid buses just an annoying flight"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "Was asked to put away iPads while other passengers kept out their iPhones- told the iPad mini was "too large to keep out" and asked to put in the seat back pocket for safety."
優點： "Departure and arrival time"
優點： "With limited time service very efficient and pleasant. Can’t ask for much more."
優點： "Service was incredible"
缺點： "The food wasn't great"
優點： "Very helpful and very friendly. I never saw it happen in United or any American Airlines."
優點： "Departure time"
缺點： "Meal was not good at all."
缺點： "Delay for 1 and half hour"
優點： "Crew services, boarding, on time"
缺點： "Food and seat can be better"
優點： "Flights with EVA are typically very good. A fine airline."
缺點： "I had a layover in Taipei of 1:20. But the boarding from Hong Kong was 1:30 late. So I missed my connection in Taipei to Chicago and also another flight on American Airlines from Chicago to my home."
優點： "Flight attendants are very polite and helpful. Huge leg room."
優點： "Plane is new and clean, crew professional and they even served a meal for a 1.5 hour flight from Taipei to Hong Kong"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "I took the special meal for diabetes. It was a lot better than the regular one when i went to HONG KONG."
缺點： "the food was a shame"
缺點： "I traveled with EVA in March and October and ate the same snack in both trips."
優點： "Air craft was new, seats were wider. More comfortable. Flight attendant provided me with a pillow, even when I wasn't in first class."
缺點： "Food was absolutely terrible. Too Taiwanese for my taste, not all of us like asian versions of things. Boarding was late, AS ALWAYS"
優點： "Eva air is all about comfort, even if you use economy class. Right on schedule, staff is very accomidating, attentive and professional no matter where in the world you are. Flight meals are delicious... I had the best experiencie in flying with Eva air. Highly recommended."
優點： "The flight is on time. The staff is wonderful. The seats had good legroom. Overall I had great experience flying with EVA"
缺點： "The food is mediocre at best. I wish there was more movies to choose from."
優點： "The service is good!!!"
優點： "Attentive crew, clean washrooms, decent chairs, great food, enough entertainment."
優點： "EVA staff was professional and boarding was done quite fast. Food was fair for airline food."
缺點： "班機delay沒通知 大陸人太吵"
優點： "Service by flight attendants, food, cleanliness, overall travel"
缺點： "One attendant was bit rude at Taipei airport EVA boarding counter"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "No landing form!!"
缺點： "Only the toilets very small"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "The seat space, and the ability to recline the seat was surprising."
缺點： "It is what it is."
優點： "Very good"
缺點： "Very good"
缺點： "Delay without infromation"
缺點： "The television got black out 6 hours before landing..dont have a choice but yo sleep."
優點： "crew amazing"
優點： "Yes for both."
缺點： "flight always late as usual"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
缺點： "Very good"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
缺點： "Still too cramped"
優點： "All the flights had bad Kosher food"
優點： "Disciplined, timeliness."
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "Same as above"
優點： "早餐是粥 很棒"
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "The Stewardesses were polite"
優點： "Superb crew and excellent service."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "Seat unconfortable no legroom ."
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "CREW AND PLANE"
缺點： "Seat didn't recline"
缺點： "lost my luggage"
優點： "Boarding was smooth."
缺點： "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
缺點： "Very delayed"
缺點： "1-hour delay due to inclement weather"
缺點： "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
優點： "All as expected - no surprises"
優點： "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
缺點： "A glass of wine or beer would have been lovely."
缺點： "As above. Total failure by Cathay pacific. We were abandoned."
缺點： "We were scammed by Kayak and Cathay Pacific. We had entered all our information correctly: first, middle, and last name. Cathay Pacific did not print the middle name of the boarding pass. Apparently, Hong Kong is strictly on the passport exactly matching the boarding pass. We were stopped before security and Cathay Pacific decided it was the perfect opportunity to charge us $400 for a rebooking instead of amending the name, which we had entered correctly in the first place. We were pushed back and forth between kayak and cathay when kayak told us they weren't able to change the name on the day of the flight. Will never fly cathay or book from kayak again."
優點： "Service is good."
缺點： "Food is too simple."
缺點： "Entertainment needed"
缺點： "To simply find how much weight I’m allowed in every section of the flight. Also I couldn’t check in online with ELAL maybe because the ticket was a Hong Kong Airlines ticket operated by ELAL"
優點： "Yes and yes"
缺點： "Give head pillow and blanket when customers ask for it. It’s a lot to hold in your seat."
缺點： "Tight seats, very hot on entry"
優點： "Very good service in every possible aspect with limited food choice"
缺點： "More water cooler temperatures and more information about 45 minute delay on tarmac. And let people pee if you are just sitting."
優點： "Quick flight"
缺點： "Tv screen wasn’t working properly"
優點： "Good airline"
缺點： "Did not like the company JustFly. When I had to change the ticket to a different date, they tried to charge me US$350!!!!! HK Airlines only charges US$150... JustFly added $200!!!! I was able to reduce the total to $250, but still too high. Won’t use JustFly again. Plus was on hold for about an hour"
優點： "Priority luggage pick up"
缺點： "Additional food options"
優點： "all good"
缺點： "change up the movie selection... same as i had a few months ago"
缺點： "The Boarding Process, with the enhanced security requirement is chaotic with people standing in line much longer than is appropriate."
優點： "A Two seater row"
缺點： "Eggs sandwich offer for breakfast rather eggs with hotdog which contains pork"
缺點： "On line check is worse"
缺點： "On time"
優點： "Quick and easy checkin, boarding. Hospitality of the crew was great."
缺點： "Food quantity and entertainment"
缺點： "Enhance the choice of movies/entertainment"
優點： "Staff CleanliNess of toilets (quit rare these days) It was a good flight"
缺點： "Breakfast Really could have done with some fresh fruit."
優點： "Crews inflight service"
缺點： "Unorganized of check in counters, on-line check in luggage drop waiting in the same line as others who needs check in, making waiting in line much longer for on line check in one"
缺點： "Not enough water provided"
缺點： "can't online check in,3 persons seat separated"
缺點： "Inexperienced (or incompetent) behind the counter in checking people in and unaccommodating towards guest. Spent an hr and a half checking in 4 people, had asked me what I wanted to do for a name discrempancy (Will vs William) on my travel docs (fix it! I'm going to fly today!), and no wheel chair assistance after already requesting for it a week before."
缺點： "Not too many ppl and the staff are nice."
優點： "Friendly staff"
缺點： "No food or drinks for sale in flight"
缺點： "It is a conveniomal airline tailored for travellers seeking cheap tickets. Low expectations, and it was just it."
優點： "They serve food on a 90 minute flight."
優點： "Nice and quiet"
缺點： "Everything was good"
優點： "Very helpful cabin cabin crew and attitude"
缺點： "cabin was old, dirty and beat up. Old A330 cabin. the fleet has not refurbished all A330 at this stage."
優點： "We had our flight delayed and missed our connection. The ground staff was extremely helpful and friendly! Thanks to them we made it to our final destination with very limited delays :)"
優點： "On time take off and landed earlier than scheduled"
缺點： "Poor ventilation"
優點： "On time"
缺點： "Lunch was not very nice"
優點： "Clean airplane, good crew and food"
缺點： "Flight delayed 3 hours, then estimated departure delayed another two hours. Made me miss my flight, cost me $300, did get a free meal voucher for my trouble. Still a good value in the end even with my additional purchase"
優點： "Had never heard of them but turned out to be great."
優點： "Decent plane"
缺點： "Lots of delays"
缺點： "Food is not good!"
優點： "The flight got us to our destination, with minimal fuss and no frills, which is what we paid for - so while the stars I gave aren’t amazing, it was exactly what we paid for"
優點： "Lots of leg space and good TV options (just like the previous leg). I liked the ham pastry a lot."
優點： "The hot snacks is great"
優點： "30 mins early arrived..."
優點： "The plane was comfortable and roomy. I also enjoyed the entertainment aviation. It made the flight go by very quickly."
優點： "not much did i like"
缺點： "the boarding was half an hour late with no explanation or warning then we sat for half an hour on the plane without take off. I asked the crew what was happening and reminded them this was a passenger flight not a cargo flight. How about the captain or someone doing something crazy like advising the cabin what is happening? Completely lost on the Chinese psyche it seems. The food was minimal, about a desert spoon of overcooked chicken, piles of rice and an unedible vegetable. I managed to get two thimble full glasses of wine."
優點： "Gray legroom! Efficient staff."
缺點： "We were given the wrong information as for as needing a Visa for China..... Out of a lot of money....."
優點： "Fast loading to plane and out, very friendly staff"
缺點： "No entertainment on flight. It would be better if we could have watched movies."
優點： "The staff were fast, friendly, and helpful. They all spoke good enough English to communicate properly at all times. Drinks and food came in a timely manner. The fight felt like it ended as soon as it started. Possibly the fastest disembarkment I've ever had."
缺點： "On the first flight, the plane was equipped with newer technology, including a touch screen entertainment set. But, the flight announcements came over headsets at full blast volume. The return flight was using older equipment, no touch screens involved, but the announcements were not loud over headsets (thankfully)."
缺點： "Both departure and return were in delay problem. Departure had been delayed for 3 hrs while 1 hr in the return."
優點： "The boarding and landing was okay."
缺點： "Crew don’t engage well. Plane smells like poop the whole time."
優點： "Price was great and the crew was friendly"
缺點： "All food and even water cost money. The check in line took extremely long. The seat was not padded enough so I was sitting on a lump the whole trip"
缺點： "They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day"
缺點： "Check the general volume off their audio system (recorded voice messages/info/guideline) for the passengers on the plane. It was too loud."
缺點： "Want to have a USB charging port on a seat"
缺點： "Boarding is a fiasco with cebu pacific they should try zones and separate lines like japan!"
優點： "I missed the trip. Can you help me with the refund or part of it?"
缺點： "I missed the trip. Can you help me with the refund or part of it?"
缺點： "The luggage took ONE HOUR to come out after the flight!!!"
優點： "All is helpful"
缺點： "Make the plane clean..."
優點： "I enjoyed the captains announcements"
缺點： "Typical one hour delay due to manila traffic...does this airline every depart or arrive on time?? Nooooo! Boarding was a cattle call as usual its a stampeed. The new 321 aircraft is crammed like cattle car, no legroom and a backpack can barely go under the seat....no recline so very uncomfortable"
優點： "Crew were very friendly"
缺點： "Its a cheap airline.what do u expect?"
優點： "Seat was ok. A little hard, but reclined enough to help. On time-a rarity for Cebu Pacific."
缺點： "At least a small meal and drinks on a 8.5 hour flight."
優點： "On time, allowed very early check in up to 4 hours before flight time"
優點： "In time departure"
優點： "Very clean"
缺點： "Most of the Cebu Pacific flights feel like a greyhound bus"
優點： "On time"
優點： "Nothing about lastminute.com"
缺點： "Lastminute.com rebooked my outbound flight two dat past the original booked date then left the return flight the same which meant the return was before the outgoing. Then to make it worse they tried to charge me additional 80 pounds to change the return ticket."
優點： "Crew seemed friendly and curtious"
缺點： "Checking in seemed long, snacks or meals weren't available unless prearranged at an additional cost....scheduled connecting flight to catarman, very long wait in amundane terminal lacking enough seating....suggesting that both airlines,PAL & Cebu Pacific coordinate flights better to cut down layover time in the inadequate Clark terminal."
缺點： "My flight reservation couldn’t be found when I tried to check in online so I have to buy another ticket the day of for $400. When I got to the check in counter it turns out I already had a ticket. Kayak and Cebu were very unhelpful."
優點： "So delayed!"
缺點： "Delayed flight"
缺點： "Delayed 4 hours, waiting in an overcrowded space with no aircon (and it's a tropical country). They kept on saying to wait for next announcement (but no screens, just a broken voice). Announcement were vague and couldn't understand when the flight was supposed to depart."
優點： "Cebu pacific is one of airlines who prescribe to a pay as you go additude. Be prepared to pay for everything after you pay for your ticket 7kg carry on max limits pay for the food you may or may not eat, and if you get cold easily bring warm clothes. No joke this was the coldest airplane I have ever been on in my 15 years of travel, so cold in fact that upon taking off you can hear the ice crystals breaking loose and traveling through the air system. I am going to say that the plane was in good condition and the flight attendants and pilot crew seem to be well trained as well as very polite."
優點： "No hassles check in"
缺點： "Line for check-in was terrible. Wait was more than 45 minutes just to check in."
缺點： "Despite baggage being checked through from HK to Davao, Cebu offloaded luggage in Manila and failed to forward."
優點： "Landed early"
缺點： "Worst seats I have ever sat in, took a red eye out of Dubai and the cabin lights were on for over half the flights."
缺點： "We have travelled 3 times in 2 weeks by Cebu Pacific and all flights were delayed and NOBODY gave us an announcement"
優點： "The view from the plane was ok. The seats were comfortable."
缺點： "We were the second flight out of Manila, and the plane was 3 hours late. You have to pay for everything on the plane, even water. The terminal had to be 90 degrees."
優點： "On board Staff was great. Made everyone as comfortable as possible."
缺點： "Agent misquoted me overweight baggage charge by half. The service agent that had to break the news to me was horrified. I paid as much for the bag as the original flight. Seats were very tight. ( I am 6'1") Next time I will fly a regular airline for the same price that I spent. Pay for bag. Pay for insurance pay for food and drink on an international flight. So wrong."
優點： "Nice comfortable seats, friendly staff."
缺點： "Being nickeled and dimed at every conceivable opportunity. Dial back on the greedy profiteering. Complimentary in-flight (non-alcoholic) drinks would be nice."
缺點： "Super delayed."
缺點： "about 20 people on my flight lost their luggage ... including me"
優點： "Landing was smooth"
缺點： "Delayed by 2 hours!"
優點： "The crew were very helpful."
缺點： "Don't expect to get more into your hand carry than 7kgs. They weigh it at check in. Hand carry allowance should be more than just 7kgs."
優點： "Nice modern plane, great crew."
缺點： "Modern compact seats not very comfortable, and very little kneeroom. But fair prices, so overall a good value."
優點： "Crew were friendly"
缺點： "Poor food options. Seats were cramped for me (I’m 6 foot tall). No logical boarding organisation (free for all)."
優點： "Boarding went swiftly and without issues. On board catering however rely's more on pre-booking your meals else there are hardly any options left. Seat was ok and punctuality too."
缺點： "The check-in was a mess.. we were the first at the counter but among the last to board. The clerc disappeared with my passport and asked me to transfer luggage on the spot. On top she did not return the booking form. Luckily I had a second copy or my filipino friend would have been stopped by filipino immigration."
優點： "Very good check-in"
缺點： "Flight was delayed a bit. I didn’t buy anything to eat so can’t comment on that also there’s not really entertainment on board"
優點： "It was on time"
優點： "The flight crew were great."
缺點： "Our international flight from Lonon to HK was 40kg per person and the HK to clark only allowed 20kg per person. I thought this may have been ok but caused many shopping plan changes and ruined our initial HK shopping."
優點： "Clean plane nice space"
缺點： "Too much late ! Delay for 45 minutes"
優點： "Really cool"
缺點： "The gate on our boarding pass initially indicated E4 and it was changed to E2 without any notification. The gate was not manned by any airline staff and only the assigned gate had bathrooms. Basically, you have to hold your bodily functions in the general waiting area at the Jakarta airport. Flight was supposed to depart at 12:30pm and a gate change was announced at midnight. We had to move to another part of the terminal, Gate D6 I believe and had to go through security check again. Another badly managed budget airline."
優點： "There is nothing to like about Cebu Air"
缺點： "They're totally classless-inprocessing stinks, charge for just one bag, charge for food, and then run out of everything except potato chips. Cebu Air is the bag-lady of discount airlines!"
優點： "The staff tried to board the flight efficiently."
缺點： "Why do Cebu Pacific flights always have to be late? Always always always."
缺點： "Late leaving the gate then waited an additional 45+ minutes in a line of planes waiting to take off because NAIA is down to one runway."
優點： "Friendly staff Great price"
缺點： "Couldn't really sleep too well Not enough leg room for a 6 footer Still, worth it!"
優點： "I bought seat had row"
缺點： "No free water coffee snacks, leg room is for children"
缺點： "No indication that the flight would be delayed was given until way late in the game. We could have taken our time getting from one terminal to another and saved on an expensive taxi ride had we known. The crew were being unreasonable to a couple of passengers for moving to an empty row. Seems like that would do the plane a favor by evening out the weight distribution."
缺點： "Seats had very little leg room. Chargers would have been nice. Would have liked to have headphone Jack's for music."
優點： "On time and efficient"
缺點： "I’ve been to over 15 airports in the last month and Since when does the airport have a terminal fee of $17 And they made us check in our bag for $60 per person, I’ve been on many budget airlines before and they never made us do this, never flying with AirAsia again."
缺點： "The flight is delayed and they never notified us we stayed in the airport for almost 1:30 minutes delayed."
優點： "I have seen some bad reviews abt airaisa and for sure i was afraid when i booked with them but i think each experience is different. I use airaisa to go to 2 city and 3 country and i have zero negatie comment . It was a nice experience with them . Always on time . Clean plane ."
優點： "Decent fare; organized boarding system"
缺點： "Delay both ways;"
優點： "Best plane landing I have had in a long time"
缺點： "Take off delay from HKG"
優點： "Not much"
缺點： "Pretty much everything. Won’t be flying AirAsia again."
優點： "Accommodating staff. Arrived safely."
缺點： "Delayed over a delayed flight. Overcharged price, they charged you for processing fee which is not necessary I think for the card."
缺點： "Seat is uncomfortable"
缺點： "Two hours late Poor communication about gate, timing with broken plane"
缺點： "Because of a delayed flight, I missed the check-in by minutes. There was no one there to help me even though YOUR flight was delayed in taking off as well. It seems increasingly the case that flights are delayed and the reservations we pay for are merely suggestions rather than a commitment by the airline. Further, when these things happen there is no compensation. The airline just keeps the money for services not rendered. The Air Asia website doesn't work. The online chat doesn't work. Nothing works from Air Asia. Of the three airlines servicing the Philippines, Cebu Pacific is the worst, followed by Air Asia, and Philippine Airlines being the best."
缺點： "Flight was delayed for more than an hour"
缺點： "2 hours delay, changed gate twice"
缺點： "Waited for 25 minutes at the stand in Manila on arrival for the linkway to be connected Pretty poor really as it added another 30 minutes to the journey"
優點： "Plane departed and arrived early"
缺點： "They let everyone board via the Zone 1 lane, so my wife and I, carrying a 14kg cranky 2 year old, had to line up behind a long queue of others who didn't have to pay the most expensive premium you can pay on an AirAsia flight. Nonsense."
缺點： "No free snacks"
優點： "Just Point to Point, Nothing Else."
缺點： "Ground Staff and Cabin Crew needs training on Proper handling of guests. Just saying.. Theres a better way of herding cattle at check-in"
缺點： "1.一進飛機煙霧瀰漫還滴水 2.登機行李限重7kg業界最少 3.不能帶入境商店買的飲料上飛機有點太嚴格"
缺點： "The crew hate their jobs."
缺點： "Philippines AirAsia delayed our flight bound for Manila twice. They could have advised us earlier because we doubled our time this day just to get on time for our 17:25 flight. And, none of them even gave us food. We are all hungry."
缺點： "Pay for luggage"
優點： "Charge for drink as well as food. One drink should be free. My overweight fee was more than a second passenger ticket would have been"
缺點： "Overweight baggagefee EXCESSIVE."
優點： "Plane was on time.."
缺點： "Seats are very poor. Leg room very poor. I am average size and my knees were touching the front seat. They did not provide even a glass of water that you had to buy. You had to buy food and soft drinks and even then the quality of food was poor. A Terrible airline."
缺點： "The boarding was always late"
優點： "They have online check in."
缺點： "Scheduling. Flight was scheduled initially at 3:30PM , moved to 5:50 and finally left past 8PM."
缺點： "Instead of getting to manila in 20:00 ive got there on 1:00 am!!!!!!!!"
缺點： "poorly trained staff late could not hear announcements no one in departure lounge to assist travellers will never choose them again - consistently poor"
優點： "The people are so nice!"
缺點： "The flights were often hours late."
優點： "Made a reservation at a time because we were flying in from elsewhere. They moved our flight time up 2 hours, canceled all the later ones,and they were 30 minutes away from where we landed 1 1/2 hours before. We called and got no help. Had to pay $25 for a ripoff taxi to get us there on time. Then they were 40 minutes late anyway. No complimentary anything, no water nothing just buy buy buy."
缺點： "Had no idea that the maximum for a checked bag was 10kgs (which is nothing if your bag is large enough to check). Having already paid to check a bag I had to fork out another $100 to check my bag (a mid-sized duffle) what a total rip-off and bummer. Then there was the drama about whether I could take my scuba regulator through security or not and then there was the drama about a tripod and then there was the flight! No food (unless you had pre-booked it) and then you had to pay for water.....a new level of low class in low class airlines."
優點： "I didn't like anything about this year like it was always two to three hours late of ways and the seats were being cramped"
缺點： "I hated this Airline it was the worst Airline ever flown in my life I will never ever fly them again"
優點： "Not Much"
缺點： "Old plane that was delayed at every possible point in the process."
優點： "Check in was fast, crew was helpful, provided meal in airport for long flight delay"
缺點： "The airlines was great overall. Friendly staff, clean planes. My complaint, albeit a minor one, was that they didn't offer any type of free snack or drink. Most American airlines offer this and it's expected from most foreign passengers. Secondly, our plane was delayed about 5 hours for "traffic congestion" at Manila Airport. It looks like they only have one plane that travels the Puerto Princessa to Manila route so keep that in mind if you need to be somewhere on time. Philippines Airlines and Cebu Pacific Air had multiple planes coming and going durongbthis delay. I saw not a single AirAsia plane durong this delay. They sent an update email about a week or so that the flight was being moved up 2 hours, but no text saying that the flight was delayed. We could've spent an extra half day in El Nido if we had known. But still, I would probably fly with then again."
缺點： "our flight is 2x delayed."
優點： "the flight attendants"
缺點： "lack of communication at the gate. even the flight crew was in the dark.Rolling delays. started at two hours, then three then just over 4 hour delay!"
優點： "The price the price the price"
缺點： "You get what you pay for."
優點： "Nothing since we all got sick and tried to cancel the trip. The HELP and LIVE CHAT feature they have is worth nothing! After they kept me on for 14 minutes the first time, kept saying I was first on the waiting list and will be less than ONE minute. This took at least 12 minutes before I repeated that, and did this 3 times. Also, trying to see how much luggage allowed, ticket indicated 32kg each but avoided to say clearly allowed to check in or what? Tried to find out more, but not possible through their website. If are allowed or not allowed must tell us clearly so know how to plan, from the start, rather than surprise me at the airport with a big over weight!"
缺點： "Nothing since we all got sick and tried to cancel the trip. The HELP and LIVE CHAT feature they have is worth nothing! After they kept me on for 14 minutes the first time, kept saying I was first on the waiting list and will be less than ONE minute. This took at least 12 minutes before I repeated that, and did this 3 times. Also, trying to see how much luggage allowed, ticket indicated 32kg each but avoided to say clearly allowed to check in or what? Tried to find out more, but not possible through their website. If are allowed or not allowed must tell us clearly so know how to plan, from the start, rather than surprise me at the airport with a big over weight!"
優點： "Tube boarding and deplaning"
缺點： "Walking ; not even a bus?"
缺點： "I tried to cancel my reservation, no refunds, no changes and no cancellations. Lost all my $400 for nothing. I would not recommend them to anyone."
優點： "nothing. bad experience, no help from the ground empoyee .. i will not reccommend this airline to anybody.."
優點： "Air Asia said, my ticket was refunded back to my account, I called my card company and talked to the air Asia crew teller at the airport's counter at the same time. My card said, my purchased went through successfully but air Asia at Manila airport didn't understand that! My parents went home straight front the airport frustrated!! So I had to purchased another plane tickets with anothe airline, and now they're enjoying Macau and Hong Kong!! I will not give you my business ever again and my whole family. :( P.s I even got a flight reminder email on 1/22/16 and their flight with you was supposedly yesterday 1/28/16. -not a happy customer-"
優點： "Not much but the flight crew was alright."
缺點： "I've taken AirAsia twice on my travels in the Philippines, one of the times, the flight was very very delayed.The other, they changed the flight time 2 hours AHEAD of schedule and made that flight the last flight out for a day. Called the customer service hotline and they have terrible customer service, did not really come up with any solutions and I was placed on hold numerous times for a very long time. I ended up having to wait until the next day to get on a flight, which made me lose a day at my other destination."
優點： "Attentive and approachable"
缺點： "Just the departure too delayed"
豁免更改費用。 搜尋香港飛往台北 臺灣桃園國際機場的彈性機票