優點： "Flight perfectly on time. Crew not too friendly (Chinese style), but attentive and helpful."
缺點： "On this B777-300, the large Economy Premium is not quite up to the standard of other airlines flying the same model. The tray table, stored in the arm-rest on all rows, is tiny, and opens only a few inches, not enough for pregnant women or gentlemen with some mid-section padding. I could not use it at all, and had to balance my meals on my knees. Besides, when the passenger in front reclines his/her seat, the seat invades totally the space of the passenger in the back. I felt the passenger was resting on my lap. Forget using a laptop, or even reading a book: just watch your screen, a couple inches from your nose. Good for short-sighted people only! I tried EVA and was disappointed. I'll go back to my preferred airline, Vietnam Airlines."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Crew and seat."
缺點： "Larger seat."
優點： "Crew was amazing. Plane was incredibly clean, including bathrooms. Pilots flew smoothly."
缺點： "Need a few more movies and music. Breakfast options could be better."
缺點： "Snack wasn’t offered even though it was on the menu"
優點： "Nice crew, food was not bad. Decent legroom even in the cheap seats in back"
缺點： "Check in was disorganized. Bad or no communications from ground staff."
優點： "Takeoff and landing were smooth. Crew was friendly."
缺點： "The plane was small and no entertainment unit installed."
缺點： "Keep it up"
優點： "I was late for my flight and the crew got me on standby for the next flight. No charges and no charge for checked bag. Exceptional customer service."
缺點： "The stewardesses could carry more smile when serving, a bit cold."
優點： "Self-service crackers, drinks."
缺點： "Self-selecting seat system is confusing and needs to be improved."
優點： "How much are you going to pay me?"
缺點： "F seriously my time is valuable"
優點： "Bathrooms are clean. They gave you some bread and snack and water for a 2 hr ride."
缺點： "Food was cold - maybe can do room temperature but happy they feed you."
優點： "I got there. Seemed like no one cared about doing a good job"
缺點： "Really should tell passengers that you are having problems due to weather. Should avoid buses just an annoying flight"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Departure and arrival time"
優點： "With limited time service very efficient and pleasant. Can’t ask for much more."
優點： "Service was incredible"
缺點： "The food wasn't great"
優點： "Very helpful and very friendly. I never saw it happen in United or any American Airlines."
缺點： "Delay for 1 and half hour"
優點： "Crew services, boarding, on time"
缺點： "Food and seat can be better"
優點： "Flights with EVA are typically very good. A fine airline."
缺點： "I had a layover in Taipei of 1:20. But the boarding from Hong Kong was 1:30 late. So I missed my connection in Taipei to Chicago and also another flight on American Airlines from Chicago to my home."
優點： "Flight attendants are very polite and helpful. Huge leg room."
優點： "Plane is new and clean, crew professional and they even served a meal for a 1.5 hour flight from Taipei to Hong Kong"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "I took the special meal for diabetes. It was a lot better than the regular one when i went to HONG KONG."
缺點： "I traveled with EVA in March and October and ate the same snack in both trips."
優點： "Air craft was new, seats were wider. More comfortable. Flight attendant provided me with a pillow, even when I wasn't in first class."
缺點： "Food was absolutely terrible. Too Taiwanese for my taste, not all of us like asian versions of things. Boarding was late, AS ALWAYS"
優點： "Eva air is all about comfort, even if you use economy class. Right on schedule, staff is very accomidating, attentive and professional no matter where in the world you are. Flight meals are delicious... I had the best experiencie in flying with Eva air. Highly recommended."
優點： "The flight is on time. The staff is wonderful. The seats had good legroom. Overall I had great experience flying with EVA"
缺點： "The food is mediocre at best. I wish there was more movies to choose from."
優點： "Attentive crew, clean washrooms, decent chairs, great food, enough entertainment."
優點： "EVA staff was professional and boarding was done quite fast. Food was fair for airline food."
缺點： "班機delay沒通知 大陸人太吵"
優點： "Service by flight attendants, food, cleanliness, overall travel"
缺點： "One attendant was bit rude at Taipei airport EVA boarding counter"
優點： "Great customer service, amenities and comfortable flight."
優點： "Aside from the slight delay, the trip was very comfortable"
優點： "Very polite staff. Nice airplanes and great food. Excellent value for overseas flight from Chicago to Hong Kong. Connecting flight was easy and they did a great job getting my luggage transferred"
優點： "Service and Food are good compare to other airlines."
缺點： "No complaint."
優點： "The air stewardess were excellent !!!"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "crew amazing"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "早餐是粥 很棒"
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "The Stewardesses were polite"
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "CREW AND PLANE"
優點： "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
缺點： "A glass of wine or beer would have been lovely."
缺點： "We were scammed by Kayak and Cathay Pacific. We had entered all our information correctly: first, middle, and last name. Cathay Pacific did not print the middle name of the boarding pass. Apparently, Hong Kong is strictly on the passport exactly matching the boarding pass. We were stopped before security and Cathay Pacific decided it was the perfect opportunity to charge us $400 for a rebooking instead of amending the name, which we had entered correctly in the first place. We were pushed back and forth between kayak and cathay when kayak told us they weren't able to change the name on the day of the flight. Will never fly cathay or book from kayak again."
優點： "Service is good."
缺點： "Food is too simple."
缺點： "Flight was delayed."
缺點： "one of the cabin crews threw the meal to me :("
優點： "All but did not eat"
優點： "Extra leg room upgrade, was well worth the cost. Bathrooms were kept clean by the staff on a 15 hour flight."
缺點： "Could not get bottled water between meals and ,apparently an USA regulation, could not bring bottled water on the plane for an international flight into the u.s."
優點： "again excellent all around,good leg room and elbow room, flight attendance were awesome !!"
優點： "most of the crew was fine but..."
缺點： "one crazy crew member started banging on the restroom door and would not stop until I opened the door. ... simply because the pilot was telling us the weather in HK. So rude. Will definitely select another airline next time."
優點： "The entertainment offering is excellent and the flight schedule into Sapporo is ideal."
缺點： "Staff are not as friendly and knowledgable as other airlines I have flown in Asia. Staff need to take control of the plane and have people prepare for take off a lot quicker than they do. I only experience this with Cathay and not other Asian airlines."
優點： "there an attentive airline. Good service an on time flights"
缺點： "I had a flight from ZHR to HKG and further with another Airline to Shanghai. After 8 hours delay, I was not rebooked to another flight to Shanghai. Reason: We are only responsible to bring you to HKG - not further. Thanks a lot"
優點： "Got upgraded to business - awesome"
缺點： "Boarding was slightly confusing/chaotic"
優點： "I had requested a diabetic meal and they came to talk to me about any other specifics that could be affect the reasons for my choice for have a diabetic meal. The flight attendants were very courteous and polite"
缺點： "It has nothing to do with the airline really, but the person in front of me had their seat back but because of the long legs of the person behind me, I was unable to recline, so I did sometimes feel in a bit of a closed spot. Not the airline's fault really."
優點： "Everything! Even coach was a great experience"
優點： "The cabin crew was very kind and helpful. Excellent service throughout the flight. The in-flight entertainment screen had a bunch of new films and series to choose from, that's a big plus. The dinner and breakfast were not that special, but very good considering it was served at 36 000 feet."
缺點： "I flew in Economy, and the legroom was awful for me. (I'm around 190cm tall.) The seats were crammed so tight I had trouble staying comfortable even when awake, and I didn't sleep too good."
優點： "The crew did fine and the food was OK."
缺點： "There was almost no information about what was happening with the delays. You need to do a better job of disseminating information. The food voucher was nice but it was all word of mouth among the passengers. To have a 5 hour delay is tough. You should have better charging facilities at your gates. You could only stand and charge and the plugs were all Hong Kong/English specific. Nothing universal about those plugs. I had to borrow an adapter to charge my laptop during the delay. The spicy fish dish tasted like it had been fouled during the delay. I like spicy fish generally but this tasted tainted."
缺點： "飛機延誤 抵達轉機時還沒有登機口指示"
優點： "The crew seemed genuinely nice and helpful"
優點： "flight attendants were attentive"
缺點： "boarding...I prefer zone seating rather than one big line...(but it went pretty fast)"
優點： "Overall, crew were pleasant."
缺點： "Food needs improvement! Didn't care for the omelette & chicken sausage."
優點： "Comfortable premium economy seat. Nice crew."
缺點： "Vegetarian meals were repetitive and pretty boring and devoid of any source of protein."
缺點： "It was a scary flight that I couldnt even sleep! I dont feel safe flying with China Airlines! Rude staffs, planes are shaking, food was ok, no selection of drinks (only tea and water),"
缺點： "This was my first time travelling with China airlines and this trip was our honeymoon so we were really excited for this trip but after flying with China Air, I dont think I will fly with them again. Flight attendants were really rude, Food was ok, There’s no selection of drinks"
優點： "Comfortable plane and a good price"
缺點： "Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother."
缺點： "食物沒有很美味，希望可以改善 !"
優點： "Awesome crew, full flat seat"
缺點： "Western menu"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
優點： "Phone charging, laptop socket, nice legroom and smart recline system means legroom gets better when the guy in front reclines. Toilets clean. New aircraft, attentive crew. AIRBUS A350 IS THE BEST!!!"
缺點： "Food okay could have been better. Entertainment system excellent but television shows section could have been better."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Services good"
優點： "Services verygood"
優點： "Got an exit row seat. Lots of leg room."
缺點： "No complaints."
優點： "Crew excellent"
缺點： "Couldn’t fault anything"
優點： "Service was efficient and responsive ."
缺點： "Food was good"
優點： "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點： "Quite comfortable, met my expectations and I rested. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點： "Good entertainment choice"
缺點： "Average economy plane food"
優點： "Food was ok"
缺點： "End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights"
缺點： "Smell was so bad"
缺點： "Smell was so bad during flight"
優點： "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
缺點： "Taoyuan airport facilities"
優點： "Living in novotel while staying in Taipei"
缺點： "stuck in Taipei"
優點： "Food is surprisingly not bad, with entertainment is a plus."
缺點： "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
缺點： "The English of the crew wasn't fantastic"
優點： "The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for."
缺點： "Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved."
缺點： "The seat pitch is quite narrow makes plane feel crowded. Flight attendant does not pay attention to the request"
優點： "The boarding by zones is a great way to do it and they implemented it efficiently. The crew were outstanding - pleasant, smiley and courteous and made me feel welcomed. Meals were delicious."
缺點： "A bit cramped and not quite enough toilets in economy class. Always a long queue for the toilet."
優點： "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
缺點： "Nothing I didn't like."
優點： "I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others."
缺點： "Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight."
優點： "The service from the beginning to the destination was great. I found the staff very professional"
優點： "the flight wasnt too packed so i had enough space and the flight was cheap, worth it."
缺點： "the time the flight was available for."
缺點： "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Comfortable and relaxing!"
優點： "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
優點： "Transit was smooth and efficient."
優點： "Prompt and customer-oriented service. Thank you to counter staff for arranging the seat change. I thought I had confirmed the seating during web-checkin but was told that there was no history of confirming the seats in the system."
缺點： "A change of snack for to and fro journey would be good."
缺點： "Entertainment needed"
缺點： "To simply find how much weight I’m allowed in every section of the flight. Also I couldn’t check in online with ELAL maybe because the ticket was a Hong Kong Airlines ticket operated by ELAL"
缺點： "More water cooler temperatures and more information about 45 minute delay on tarmac. And let people pee if you are just sitting."
優點： "Quick flight"
缺點： "Tv screen wasn’t working properly"
優點： "Priority luggage pick up"
缺點： "Additional food options"
優點： "A Two seater row"
缺點： "Eggs sandwich offer for breakfast rather eggs with hotdog which contains pork"
缺點： "Enhance the choice of movies/entertainment"
優點： "Crews inflight service"
缺點： "Unorganized of check in counters, on-line check in luggage drop waiting in the same line as others who needs check in, making waiting in line much longer for on line check in one"
缺點： "It is a conveniomal airline tailored for travellers seeking cheap tickets. Low expectations, and it was just it."
優點： "They serve food on a 90 minute flight."
缺點： "I was placed in the emergency exit row (not the seat I originally booked) where the seats don’t recline. The entertainment facilities were lacking; every two rows shared a small tv in the middle and my seat didn’t even have a headphone jack."
優點： "I liked nothing"
缺點： "I didn’t like everything"
優點： "Checking in was fast. Customer service was outstanding"
缺點： "Nothing to dislike"
優點： "your flight sold to me very badly, take too much waiting connection"
缺點： "they should add more staff on the transfer desk. Will never book a flight with hk airline again.very irresponsible airlines staff are not friendly also. I missed my flight because of their poor slow service due to lack of staff and I have to argue with them before they offer me the free flight for next day.its all hassle for me even it’s free because I lost one night of my hotel booked and paid and have to suffer staying over night in the airport."
優點： "The staff at every level are wonderful. check in, lounge staff, gate and flight crew."
缺點： "Flight was delayed 45 minutes but really not the airlines fault. Upon arrive in Shanghai we taxied for 30 minutes to get to a gate. Seemed to go in circles."
優點： "Decent plane"
缺點： "Lots of delays"
優點： "Easy boarding, decent chairs"
缺點： "iPad for entertainment, tiring on the neck after a while No electrical charging port Mediocre food Crew had a hard time understanding English, I ended up speaking Chinese to help the process."
優點： "Lots of leg space and good TV options (just like the previous leg). I liked the ham pastry a lot."
優點： "30 mins early arrived..."
優點： "The plane was comfortable and roomy. I also enjoyed the entertainment aviation. It made the flight go by very quickly."
優點： "The seat"
缺點： "The movie sound did not work -- the attendant served drink orders to every one in business class and forgot me"
優點： "Food, crew, and plane configuration are good,"
缺點： "Lost luggage, no one to help with lost/delayed luggage"
優點： "The flight was delayed more than 5 hours/ and we couldn't continue to israel."
優點： "Gray legroom! Efficient staff."
優點： "Cheap price Quick boarding Polite crew"
缺點： "No wifi No entertainment"
缺點： "Lost bags and delayed flight."
缺點： "We were given the wrong information as for as needing a Visa for China..... Out of a lot of money....."
優點： "Had to sit for an hour in the flight waiting for it to take off. It's not the airline's fault for the flight delay but they were very helpful to get me rushed to the next connecting flight. My luggage could not make it though and needed to wait for 2 days before they deliver to me."
缺點： "It is not the airline's fault about the delay but I have to say there are quite a lot of delays this year probably due to HKG's new air traffic control system. The delaying problem of flights from HK persists and is damaging HKG's reputation as one of the world's best international airport. What a shame."
優點： "Fast loading to plane and out, very friendly staff"
缺點： "They were not helpful at check in desk and they broke my brothers bag after having broke my bag on the flight out. DO NOT FLY HK AIRLINES."
缺點： "No vegeterain or halal food options."
優點： "The crew was very friendly."
缺點： "No vegetarian option. Believe it or not, not everyone eats beef and/or pork!"
優點： "Seats were fine and individual monitors worked well. The crew was friendly and the trip seemed to go smoothly. No complaints overall but wasn't impressed enough to say "excellent". Would definitely fly them again though!"
缺點： "No entertainment on flight. It would be better if we could have watched movies."
優點： "The staff were fast, friendly, and helpful. They all spoke good enough English to communicate properly at all times. Drinks and food came in a timely manner. The fight felt like it ended as soon as it started. Possibly the fastest disembarkment I've ever had."
缺點： "On the first flight, the plane was equipped with newer technology, including a touch screen entertainment set. But, the flight announcements came over headsets at full blast volume. The return flight was using older equipment, no touch screens involved, but the announcements were not loud over headsets (thankfully)."
缺點： "2 hour delay Flight takeoff time"
缺點： "Both departure and return were in delay problem. Departure had been delayed for 3 hrs while 1 hr in the return."
優點： "Hong Kong Airlines, business class, was excellent. Check-in, boarding, flight and exit were all efficient and the crew was very friendly and professional. The flight was short (HKG-TPE) so entertainment wasn't a factor but the seats were very comfortable on the A-330 and the food was good. Airlines based in Hong Kong are among the best in the world and this one is no exception."
缺點： "Price. Luggage limitation."
優點： "Everything from check in to deboarding! Did not realize I had purchased business class seats for my travel buddy and I. When we arrived to check in they ushered us over to the Business check area so I was pleasantly confused and surprised at the level of service and attention we received. The food and beverage service was top notch. Aircrew staff were especially helpful with every aspect of the flight. I usually fly economy but this taste of BC was enough to inspire upgrades for future travel. Especially with Hong Kong Airlines!"
缺點： "The flight only lasted one and a half hours. Not enough time to finish a movie or take a quick nap on this late evening flight."
優點： "seats, people were nice. Entertainment system was good."
缺點： "The bathrooms were not cleaned. Perhaps due to the other passengers."
缺點： "The aircraft had a terrible odor."
優點： "The seats was comfortable and the crew is very kind"
優點： "Good appearance of aircraft interior and professional looking staff. A bit late but tolerable, efficiency of HK airport made up for it."
缺點： "Slow disembarking cramped seating Both the Ticket counter and Gate at the VERY end of all others. No entertainment console"
缺點： "The customer service was terrible and inconsistent."
優點： "Hong Kong to Shanghai isn't much to base a review on, however, the flight was just fine. It was almost an hour late, but that's not the airline's fault. Weather, landing slots in Shanghai, etc. I will say, the food on this short flight was infinitely better than American Airlines, Dallas to Hong Kong. Seriously. It was much better. In fact, the whole experience was much better. And I dig the HKG and Pudong airports."
優點： "STAFF WAS OK"
缺點： "BOARDING PROCESS IS VERY BAD, FLIGHT DELAY 2 HOURS INSIDE THE PLANE, NO WIFI, NO WAY TO PLUG, ELECTRICITY, NO WAY TO CONNECT CHARGERS, ETC ETC. I REACHED MY DESTINATION 3AM IN THE MORNING INSTEAD OF 12. BAD BAD EXPERIENCE"
缺點： "Early flight"
缺點： ". I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation."
優點： "The plane was on time ,all good"
缺點： "A little more leg room... but all in all. Not to bad"
缺點： "The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila."
優點： "you ripped me off"
缺點： "you ripped me off"
優點： "You ripped me off"
缺點： "you ripped me off"
優點： "Best in flight entertainment for any airline I've used"
缺點： "More food options"
優點： "Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time"
優點： "Food and service were good, so was inflight entertainment"
缺點： "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"
優點： "不錯 但臉臭"
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
優點： "Crew are very helpful."
缺點： "Need reclining seats"
優點： "Flight was on time. No stop over, because it is a direct flight."
缺點： "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."
優點： "Flight was on time."
缺點： "Crew must smile and speak to passengers...poor body language. Waiting for our luggage in the conveyor and give to the guys for them to put a tag for transfer flight to London. If it is connecting flight, passenger should get their luggage in their final airport of destination. Causing delay, because we still have to queve in the immigration. Don't see the point in that."
缺點： "Delayed for 2.5 hours."
缺點： "Seats did not recline very much. Hard. Food was very plain and starchy."
優點： "Truly friendly, service minded and happy cabin crew."
缺點： "A bit messy for the boarding but partly as unruly passengers"
優點： "onboard service was good"
缺點： "17 hour delay"
優點： "Nice seats in business, good food, nice crew."
缺點： "Door closed ten minutes ahead of schedule yet had to wait on stand nearly half an hour to push back due to airport congestion. Arrived in HKG late at a remote stand and had to use stairs and be bussed to the terminal. I missed the last HKIA Express train to HK"
優點： "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
缺點： "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."
優點： "Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection"
缺點： "Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small."
優點： "Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,"
缺點： "Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie"
優點： "Comfortable seats , clean modern aircraft ."
缺點： "The entertainment was poor. No relatively new films . All TV programs were American. The Wi-Fi was slow at best . The crew tried hard but the attention to detail was lacking"
優點： "Birding was great. Punctual flight."
缺點： "My entertainment screen broke. It took the crew 7 hours to replace it. A crew member said they would sort it, bit nothing for 6.5 hours There appeared be confusing within the crew members about what food I ordered."
優點： "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
缺點： "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"
優點： "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
缺點： "Slightly limited entertainment . Mabuhay lounge at Manila's average."
缺點： "Seemed very crammed seat-wise. There was was no entertainment system system so one star is stretching it."
優點： "Food was mostly very nice."
缺點： "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."
優點： "No direct contact details to change flight"
缺點： "Terrible customer service"
優點： "Clean toilets."
缺點： "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun. This flight was terrible for my 3 children and I."
優點： "The crew were pleasant."
缺點： "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun."
缺點： "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"
優點： "Excellent crew, very attentive and polite. New/newly refurbished plane and very clean."
缺點： "I thought I read somewhere that Premium Economy had their own toilets but that didn't seem to be the case. The Mabuhay Lounge (for those with access) is in need of a renovation and can be hard to find seats."
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "Crew were pleasant and attentive and found was simple but OK, with a choice."
缺點： "Legroom appalling. For anyone 6ft Plus it was a struggle and uncomfortable for the 3hr flight. Holding for 25 minutes after landing until parking spot became available didn’t help."
優點： "Staff attended well , flight on time, well organised"
優點： "Very happy the crew was good all in all a good flight and great value for money."
優點： "The staff were courteous is very helpful ,the food was okay. In flight comforts were provided such as blacked , eye mask etc. iPads were provided as there was no built in tvs on the plane which provided a good inlight entertainment system. Overall this was a good experience as value for money as the price was cheaper than many other direct long haul flights"
缺點： "The plane it’s self was quite old and tired - with no TVs however iPads were provided which was not a huge difference. There was not a good selection of beverages on this flight -most had ran out prior."
優點： "I was very lucky to have two spaces beside me so plenty of room however I know this is not always the case. This plaine was modern with a good selection of inflight entertainment. The on board staff were extreamly courteous and helpful. Food was okay was a good selection of beverages on this flight. You are provided with inlight comforts like blackets etc if you wished to sleep -"
缺點： "No complaints on this flight"
優點： "The food was brilliant, the flight attendants were friendly and helpful and the films were updated. It was a lovely touch providing the toiletry bag for all passengers."
缺點： "Limited access to water facilities."
優點： "The great service and hospitality of the flight crew. Was upgraded to business class, thanks PAL."
缺點： "In flight entertainment is through an iPad device which is not fully charged."
優點： "This time the seats were more comfortable"
缺點： "Flight was delayed"
優點： "I was updated ahead of time about the status of my flight."
優點： "nothing to really like. the crew and staff were very friendly"
缺點： "kind of hard to believe my other flight through PAL was the best I've taken. This must have been an older plane or something. No entertainment minimal leg room. Must have just been luck of the draw"
優點： "Honestly one of the best flights I had compared to my previous flight over from Hong Kong with same airline. Plane was newer with entertainment module with a huge list of movies and shows to choose from. food was the best airplane meal I had ever had. Had no issues during baggage or boarding,"
缺點： "Only thing I didn't like was that checking in online was impossible because I was booked from another airline (air Canada). I wish they could co-ordinate to make online booking available even though we were booked through another airline just so we had a better choice for our seats."
優點： "The ipad loaded with movies and magazines"
缺點： "The food needs improvement"
優點： "Clean and new airplane. Good screen Nice staff good space between the seats"
缺點： "Bad snacks, very limited baverage served. Limited selection of movies. very very limited TV shows. Almost no music to my taste, need to upgrade their music options!!"
優點： "Toilets were kept clean through out the flight. New and clean airplane. Good space between the seats."
缺點： "Flight attendant was rude in general (serving food, drinks, answering questions), he skipped rows when giving hot towels (I wasn't served a hot towel). In-flight entertainment: limited movie selection, even more limited tv shows selection. Music section was very poor, it needs more selection with variaty, known artists, more radio channels. And music tracks should be in a tracklist form with song information, not only 1 hour-long tracks of back to back music (with no info). Meals - Mains were ok, deserts were terrible in both of my flights. Snacks were also bad, a scone and beef and cheese sandwich. Very blend, white bread only and oily. We weren't served enough bevarages, so oily and high-carb foods made me very thursty. No water fountains, it'd be great to have some around since staff does not give enough beverage and I was forced to chuck my water before boarding the airplane (the water I bought in the airport after passport check!!!!!!!) It was extremely cold."